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An exceptional property with stunning views and exceptional customer service. The rooms are amazing with exceptional views of the watering hole and super comfortable. The lodge is one of the best experiences one can ask for in Africa.
Kiran
Stayed 2 nights in Mar 2024
Response from Clive on 16 Mar 2024
Hi KiranThank you for your beautiful review. We are excited to hear that you enjoyed your stay with us and that our property, views and customer service exceeded your expectations. It was our pleasure to provide you with a comfortable and memorable experience, and we hope to welcome you back again soon
Very pretty place on top of a hill with nice views. Very lovely & friendly staff
Susan
Stayed 1 night in Mar 2024
Response from Clive on 4 Mar 2024
Hi SusanThank you for your kind review. We are happy that you enjoyed our picturesque location and the warm hospitality from our staffWe look forward to welcoming you back soon!
Beautiful property, good restaurant, there are few places with wild animals all around you. The room was beautiful. It is what Disney Animal Kingdom Resort is trying to achieve.
Robert
Stayed 2 nights in Jan 2024
Response from Clive on 26 Feb 2024
Hi Robert. Thanks for the great review. We are happy to hear that you loved our property, restaurant and the experience of seeing animals around. We are hoping to see you back soon for more animal-filled adventures
A true African experience, amazing views, warm hospitality. However, the dining room lets the lodge down, which I mentioned to the restaurant manager.
Bee
Stayed 4 nights in Feb 2024
Response from Clive on 21 Feb 2024
Thank you for your valuable feedback. We are thrilled to hear that you enjoyed the authentic African experience, breathtaking views, and the warm hospitality provided by our staff. We take your comments regarding the dining room seriously and will address them promptly to ensure a consistently exceptional experience for all our guests. We appreciate your insight and hope to welcome you back soon for an even more memorable stay.
10/10 Excellent
Jana
17 Feb 2024
Jana
Stayed 3 nights in Feb 2024
10/10 Excellent
David Joseph
Travelled with family and small children, Business traveller
Thank you for your kind words and for choosing Victoria Falls Safari Lodge for your stay. We are delighted to hear that you had an unforgettable safari experience and enjoyed our views, wildlife, dining and service. We hope to see you again soon and share more of the wonders of Africa with you.
Thank you for sharing your experience at Victoria Falls Safari Lodge! It’s always great to hear positive feedback from our guests.Thank you again for choosing Victoria Falls Safari Lodge. We hope to see you again soon!
Amazing experience for folks who may not want to go full-on safari but still see wildlife. Especially those with kids (though we were just a couple).
Got to see lots of wildlife every day and evening at the watering hole.
Food was excellent.
Damien
Stayed 3 nights in Jan 2024
Response from im on 18 Jan 2024
Thank you for sharing your experience at Victoria Falls Safari Lodge. It’s great to hear that you had an amazing time and got to see lots of wildlife every day and evening at the watering hole. The Lodge is known for its unrivaled wildlife experience and sublime hospitality.It’s also good to know that the Lodge is a great option for those who may not want to go full-on safari but still want to see wildlife. The newly-renovated rooms and balconies are built up above a central waterhole which attracts herds of buffalo, elephant, giraffe, zebra, as well as night-time predators, such as lion and leopard.I’m glad that you enjoyed the food at the Lodge. The MaKuwa-Kuwa restaurant and the homely Buffalo Bar are rich in ambiance and also overlook the central waterhole, where drinks and dinners are often shared with wildlife meandering down to the water each day to quench their thirst.Thank you for taking the time to share your experience. I hope you have a great day!
I’m sorry to hear that you had a disappointing experience at Victoria Falls Safari Lodge. Based on your review, it seems like you were not satisfied with your stay. However, If you could provide more details about your stay, we can help better. Were there any specific issues that you faced during your stay? Was there anything that you particularly liked or disliked about the Lodge? Please let us know so that we quickly look into the matterWe would be happy to hear from you and address any concerns that you may have.
Stayed here after friend’s recommendation how great the hotel is and it lived up to the expectations. What was really exceptional for me was housekeeping cleaning the room during the day then coming at night to set the bed and nets for sleeping. The breakfast was 10/10 however i wish they were consistent with the communication of the start time as we thought breakfast started at 7 and there were persons already seated and having breakfast by 6:45. We couldve have a proper breakfast before our safari if we knew this. The drinks were great and the service was amazing. The view of drinks and meals of the animals at the watering hole was mind blowing - we saw elephants, giraffes and buffalos. The restaurant helped us booked majority of our activities which we couldn't appreciate them more for this.
Shervon
Stayed 2 nights in Dec 2023
Response from im on 5 Jan 2024
Thank you Shevron for sharing your experience at Victoria Falls Safari Lodge. I'm glad to hear that you enjoyed your stay and that the housekeeping service was exceptional. It's great to know that the breakfast was 10/10, but I'm sorry to hear that the communication of the start time was inconsistent. I can imagine how frustrating it must have been to miss out on a proper breakfast before your safari. Regarding the view of drinks and meals of the animals at the watering hole, it sounds like you had an amazing experience! Seeing elephants, giraffes, and buffalos must have been a sight to behold. It's great to hear that the restaurant helped you book the majority of your activities. I'm sure that made your stay even more enjoyable. Thank you for taking the time to share your feedback. We hope to see you again soon!.
We had an awesome experience at the hotel and in Vic Falls. Definitely coming back.
Brian
Stayed 3 nights in Nov 2023
Response from im on 5 Jan 2024
Thank you for sharing your experience at Victoria Falls Safari Lodge. We are thrilled to hear that you had an awesome time and that you are considering coming back. We hope to see you soon!If you have a moment, we would appreciate it if you could share more details about your stay. What did you enjoy the most? Was there anything that could have been improved? Your feedback will help us improve our services and provide an even better experience for our guests.Thank you again for choosing Victoria Falls Safari Lodge. We look forward to welcoming you back soon!
10/10 Excellent
David
8 Dec 2023
David
Response from im on 22 Feb 2024
Thank you for the maximum rating, we are pleased to know you really enjoyed your stay with us
Great setting for a lodge with a wilderness impression and empirical with the boarder of Zambezi National Park. Animals such as Giraffe, Elephants and Water Buffalo would gather morning and evening at the water hole that fronts the view of the dining area and most of the rooms that included a deck for viewing. Great Sunsets! The food was very good. Breakfast included in the stay. Beds were comfortable.
William
Stayed 3 nights in Oct 2023
Response from im on 30 Oct 2023
It's wonderful to hear that you had a great time at Victoria Falls Safari Lodge! The lodge's setting sounds truly remarkable, with a wilderness atmosphere and being bordered by Zambezi National Park. It must have been a breathtaking experience to have giraffes, elephants, and water buffalo gathering near the water hole during mornings and evenings. Plus, the view from the dining area and rooms must have been exceptional.I'm glad to know that you enjoyed the food as well. It's always a bonus when the meals meet your expectations. And having breakfast included in your stay is definitely convenient.Comfortable beds are essential for a good night's sleep, so it's excellent to hear that the lodge provided you with comfortable accommodations. Lastly, I'm glad that you had the chance to witness some amazing sunsets during your stay.
The staff were very curt and unfriendly. Breakfast service was forgettable. We were not informed of the VIP amenities nor we were made to feel like VIPs though we paid the VIP guest price
Outstanding in every aspect, such great, welcoming people and an awesome setting. Rooms to make you feel like royalty! A million out of 10!
Robin
Stayed 1 night in Sep 2023
Response from im on 30 Oct 2023
Thank you for sharing your outstanding experience at Victoria Falls Safari Lodge. It's wonderful to hear that you found every aspect of your stay to be exceptional. The warm and welcoming people at the lodge must have made your experience even more enjoyable. The awesome setting at the lodge, combined with the attentive service, truly makes for a remarkable stay. It's fantastic that the rooms made you feel like royalty, providing you with a luxurious experience during your time there. We're delighted you had an extraordinary stay at Victoria Falls Safari Lodge.
Love this place! The staff were amazing and friendly, there's a free shuttle to the falls, a really nice pool and a bar and restaurant where you can gaze out at the wildlife at the watering hole below. The design is very cool too, rustic in the best possible way, blends in well with the environment, still very comfortable but not overly precious. I look forward to returning.
Gabriel
Stayed 1 night in Jun 2023
Response from im on 10 Jul 2023
Thank you for sharing your love for the place! It's great to hear that you had such a positive experience during your stay. The friendly and amazing staff, along with the free shuttle to the falls, adds to the convenience and enjoyment of your visit. The nice pool, bar, and restaurant with a view of the wildlife at the waterhole must have enhanced your overall experience.The cool and rustic design that blends well with the environment offers a unique and comfortable atmosphere. It's wonderful that you found the balance between comfort and not being overly precious. We're thrilled to hear that you're already looking forward to returning.If you have any further questions or need assistance with future travel plans, feel free to let us know!
Everything was fantastic! The perfect African safari lodge experience, including location, proximity to wildlife, rooms/cabins, service, food, the safaris themselves, everything! It was truly a magical experience for me and my two sons (ages 11 and 12.) within 5 minutes of arriving, a big elephant came within 10 feet of our room!!
Lori
Stayed 2 nights in Jun 2023
Response from im on 10 Jul 2023
Thank you for sharing your wonderful experience at the Victoria Falls Safari Lodge! It's delightful to hear that everything was fantastic during your stay, from the location and proximity to wildlife to the rooms, service, food, and the safaris themselves. The fact that a big elephant came so close to your room must have been an unforgettable and magical moment for you and your sons.
10/10 Excellent
Lynn
3 Jul 2023
Lynn
Stayed 3 nights in Jun 2023
Response from im on 4 Jul 2023
Thank you for the maximum rating, we are glad you enjoyed your stay and we look forward to hosting you in the near future
Very nice property. Great for a base for taking safaris
Scott
Stayed 1 night in Jun 2023
Response from im on 30 Jun 2023
Dear Scott Thank you for taking the time to share your thoughts on Victoria Falls Safari Lodge. We are delighted to hear that you found the property nice and that it served as a great base for your safaris. Your positive feedback is greatly appreciated.If there is anything specific you enjoyed about the lodge or if you have any suggestions for improvement, please do let us know. We are always striving to enhance the overall guest experience and would love to hear more about your stay.Once again, thank you for choosing Victoria Falls Safari Lodge as your accommodation during your safari adventure. We hope to have the opportunity to welcome you back in the future
Great property, nice rooms great service and amazing views.
Debby
Stayed 3 nights in Jun 2023
Response from im on 13 Jun 2023
Thank you for sharing your positive experience at Victoria Falls Safari Lodge! We are thrilled to hear that you enjoyed the property, rooms, service, and, of course, the amazing views!
Thanks for leaving a 5-star rating, Christine, it’s truly appreciated!
8/10 Good
carl
9 Jun 2023
Liked: Cleanliness, staff & service
Was a great spot to stay while visiting Victoria Falls
Overlooking a billabong with visiting animals
carl
Stayed 3 nights in Jun 2023
Response from im on 13 Jun 2023
It's fantastic to hear that you found the lodge to be a great spot to stay during your visit to Victoria Falls. The "billabong" (Waterhole) at the lodge offers a unique and natural experience with visiting animals parading in their natural habitat, which is really outstanding. Thank you for choosing Victoria Falls Safari Lodge for your trip
Overall good stay, great staff and very close to wildlife viewing opportunities. Free shuttle into Victoria Falls was a nice benefit. The property is a little worn around the edges and the monkeys are definitely part of the experience - don't feed them, can be quite pesky! My biggest issue was that we set an airport pick-up and they didn't show up at the airport to pick us up - kind of a bummer. Recommend confirming with hotel multiple times to ensure they've got all info correct.
Sarah
Stayed 3 nights in May 2023
Response from im on 5 Jun 2023
Hi Sarah Thank you for the review, it's always great to know that our staff was hospitable and you had an opportunity to view the game. We are going to look at the areas of concern which you raised and open a room for improvement, once again many thanks
10/10 Excellent
Leslie
26 May 2023
Leslie
Stayed 1 night in May 2023
Response from im on 29 Jun 2023
Thank you Leslie for rating us 5 out of 5, we largely appreciate this
10/10 Excellent
David
13 Apr 2023
David
Stayed 3 nights in Apr 2023
Response from im on 4 Jun 2023
Thank you for the maximum rating we are glad to know you enjoyed your stay to the fullest
Comfortable stay , friendly polite staff, good food - I think I got my moneys worth
Munira
Stayed 3 nights in Mar 2023
Response from im on 20 Mar 2023
Thank you for highlighting that you had a comfortable stay with us and worth every penny spent on. We are happy to know you enjoyed your safari stay and looking forward to your future visit again
It was beautiful and perfect especially for the environment
Breadth taking views. Staff were impeccable rooms so clean.
Will
Always recommend the Victoria Falls Lodge. A special
Memory. Thanks for your help
Edythe
Stayed 2 nights in Mar 2023
Response from im on 10 Mar 2023
Thank you for rating us 5 Out of 5. Your referral will be greatly appreciated and we always try to offer the best out of us
This place is fantastic and worth staying at for the view of the watering hole alone - you will see many animals and I saw many elephants at different times during the day!
All the hotel staff are extremely helpful and friendly. I'd like to give a special mention to Collen who went out of his way to make me feel at home and was very attentive as well as Chris and Caleb. Be it organising dinner and getting drinks, all were extremely good, as well as all the staff there.
I will definitely visit again - thanks a lot guys!
Jas
Stayed 4 nights in Feb 2023
Response from im on 8 Mar 2023
Thank you for this exceptional review we are so glad to know you really enjoyed your stay and our staff who are so proud of made it count for you. We look forward to your future stay with us once again
Amazing location and friendly staff. Breakfast was good with buffet or a la carte options.
I had a room overlooking the waterhole and this was the highlight. Waking up and seeing animals come and go was a delight.
Ame
Stayed 4 nights in Nov 2022
Response from im on 28 Nov 2022
Thank you for the delightful review, we are so pleased to know that there has been some game that you managed to view in comfort your balcony in our Waterhole Facing Rooms
Well positioned hotel with great view of a watering hole - the shuttle bus makes it all very convenient - and the trips desk organised a superb day trip to Botswana . Just take plenty of mozzie repellent !
Daniel
Stayed 4 nights in Sep 2022
Response from im on 30 Sept 2022
Thank you Daniel, we are so pleased to know that you enjoyed your stay with us with all the enlisted amenities for your convinience
4/10 Poor
Tony
Travelled with family
12 Sept 2022
Liked: Cleanliness, staff & service
I was at the hotel 15 years ago and nothing has changed apart from it being very very expensive for what you get. The main premise is that you pay to get a waterhole view, but Hwange Safari Lodge ( Not in VicFalls) has a watering hole and cost thousands less has more animals at the watering hole. At Vic Falls Safari Lodge you get lots of vultures and Storks during the day and a few Elephants at night. Watering hole is quite far so can hardly see them. The place has quite a few American tourists that love to tip. So the staff expect a tip. This is not Zimbabwe. Every aspect costs a lot of money here.. If you take a 1 minute taxi journey from hotel into town, that costs $10USD one way. They staff are not apologetic or would reduce the price. Its cheaper hiring a car top get around than use there taxi service. They have a shuttle bus but ends at 6pm. If you wanted to go to dinner you'd pay for transport. The food in the hotel is okay at best. Very limited menu of offering of a traditional menu. I've cooked better stuff at home. The breakfast is good with a lot of selection. For dinner I would advice eating out, unless slop is your thing. Staff are very friendly as is whole on Zimbabwe. Victoria falls Safari Lodge is very very overpriced for what you get. The rooms have not been modernised and toilets leak. Very dated and expensive. It's not a very child friendly place if you have a two year old. The swimming pools don't have a shallow end to stand or relax. Its dive in and out.
Tony
Stayed 4 nights in Aug 2022
Response from im on 12 Sept 2022
We are in receipt of your review on Expedia after your recent stay with us. According to our records, you stayed with us from 31 August to 4th September 2022.We take note of your comments and we value your feedback. In your feedback we take note you had a less than satisfactory experience in a number of areas like game sightings by the waterhole, dinner experience and our room facilities. We have shared this feedback with our team for a relook at our offerings in the process ensuring improvements so that any of our guests who come to stay with us have a better experience than you had as per your review. Please accept our sincere apologies for the less than satisfactory experience you had during your stay. On game sightings, please take note that we border a National Park and game sightings vary with season and time of the year and many other natural factors. The Chef has been spoken to ensure he speaks to long-staying guests and discusses menu offerings beyond his set menus and a la carte menu to ensure variety is improved. We take note of your comments on the room facilities and we have a plan in place to work on the refurbishment project post-Covid, as we had two years of no or less business activity in our Destination. For families with children, we do have the two and three-bedroomed Victoria Falls Safari Suites and Lokuthula Lodges that have spaces designed for families and I am sure at booking time this information should have been shared by our team. We have 3 sets of two-tier swimming pools across our whole Estate with a kids section that should have been an option for you. We take note of the information gaps during your stay and we note this for the future.We offer complimentary shuttle service to our guests between the hotel and town at set 2hr intervals to a set time beyond which guests can use a taxi if need be. We note your concern about taxi fares and we will check with the taxi operators to ensure the fares charged are commensurate with what the Taxi Association will have legislated for the said distances. We are glad our staff were helpful and friendly in serving you. We, however, take note of the tipping issue you raise. For clarity's sake and for us to address this matter with our team, would you indicate if you had any staff soliciting for tips or was this implied in the body language of the staff who served you? This information clarity helps us retrain our staff and ensure our service standards are not compromised to the detriment of the final service delivery to our guests.Finally, we would like to thank you for staying with us and giving us your feedback that helps us improve our service and product delivery
Cute hotel with a kind and helpful staff. Rooms are a little outdated and pricy for what you get but it’s got a nice location and is nicer than many other VF properties.
Jason
Stayed 3 nights in Aug 2022
Response from im on 10 Aug 2022
Dear Jason
We would like to thank you for staying with us and the feedback you gave us.
We take note of your comment on rooms needing an update and this is in plan for 2023 as we are coming out of a 2 year Covid 19 induced lockdown where we had shutdowns. We will keep you updated on how this refurb goes and we wish to host again in the future.
Regards,
AAT Management
6/10 Okay
RITCHIE, Daly City
31 Jul 2022
Liked: Staff & service
Stayed at the Lodge’s water hole facing room for 3 nights. The view of the watering hole and the African Bushveld from the room is incredible. It’s amazing to see wild animals congregate around the watering hole, especially at sunset! The staff here are some of the kindest I’ve interacted with. However, the room’s amenities are certainly starting to show their age. From the bed sheets and the firm bed, to the bath towels & toiletries, everything here is just slightly lower in quality compared to what you get at the Safari Club. Plus the rooms at the Safari Club are substantially more spacious, with a living room area and a bath tub. But if the priority is to see the animals at the watering hole from the comfort of the room, then certainly stay at the Lodge’s watering hole facing rooms. Also, note that the rooms here and at the Safari Club don’t come with a television (who needs a TV in a place like this anyway?). So bring other sources of entertainment to while your time here.
RITCHIE
Stayed 3 nights in Jul 2022
Response from im on 31 Jul 2022
Thank you for the detailed honest review, our management will look into areas that need touch-ups to keep up with the high-quality standard offerings which we are keen to offer.
An amazing and authentic African safari experience
This hotel is absolutely wonderful. A truly authentic African safari experience. The staff were without exception extremely friendly and helpful and made our stay so enjoyable. We had a superb waterhole view room which was very comfortable. The WiFi is very good which makes uploading all our amazing photos and videos of Victoria Falls a breeze. The food is delicious, and the restaurant has an amazing view over the national park, where you can watch wild animals while having breakfast.
The watering hole attracted a ton of local animals and it was amazing to watch nature while having delicious food!
Andreas
Stayed 3 nights in Feb 2022
Response from im on 3 Mar 2022
Thank you Andreas for your excellent review, indeed the Waterhole is a popular sighting regularly frequented by wild animals coming to quench their thirst this gives you an opportunity to watch the game whilst enjoying your meal at once
Had a great stay here. Staff is amazing and go the extra mile. Our original departure fight was cancelled due to Covid. We were having difficulties contacting the airlines to get rescheduled. The front desk guy had a friend that worked across from the airlines office in town, called and asked him to walk over to the office and hand them the phone. That started the process of rescheduling which took some days but we got out on time. He and the other front desk worker (Patience) checked with us everyday until the issue was resolved. Beyond these two excellent employees, everyone we interacted with was delightful - John the Porter, Denis the pool bar waiter, Victor the shuttle driver, the activities concierge, wait staff at the Club restaurant.
The room was great. Our room was overlooking the watering hole. The shower had incredible water pressure and the bed was super comfortable and AC was ice cold. Only complaint is that I was there was a little more space. With 2 large check-in luggage, maneuvering around was hard.
The lodge is a 5-10 min drive to the city area. You have to rely on the shuttle service to get you there and it runs every 2-3 hours. 4 useful stops with the last bring Victoria Falls. It worked perfectly fine for our schedule
Shashi
Stayed 4 nights in Dec 2021
Response from im on 28 Dec 2021
Thank you for the fantastic review which we will share with the rest of the team