4 restaurants, international cuisine

Reviews of The Victoria Falls Hotel

5 out of 5
The Victoria Falls Hotel
1, Mallet Drive, Victoria Falls

Reviews

9.2

Wonderful

Rating 10 - Excellent. 227 out of 337 reviews" "
Rating 8 - Good. 72 out of 337 reviews" "
Rating 6 - Okay. 21 out of 337 reviews" "
Rating 4 - Poor. 14 out of 337 reviews" "
Rating 2 - Terrible. 3 out of 337 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel and grounds, the staff was amazing and food was so good! Enjoyed the entertainment also
Stayed 3 nights in Jan 2024

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not offer a better summary than we will be BACK. Well done it was a very special part of our holiday
Stayed 2 nights in Jan 2024

10/10 Excellent

Anthony

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful British colonial era property. Staff is fantastic. I would stay here again. If you need a hotel to see Victoria Falls, this IS the place to stay.
Stayed 3 nights in Jan 2024

8/10 Good

Brenda, Calimesa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location, location, location!!! Perfect location for the falls. Great buffet and dinner show. Nostalgia everywhere. You feel you have gone back in time. Downside: the hotel needs some updating, but the lack of tourism during COVID hurt all the hotels in the area. Still beautiful location and hotel.
Stayed 3 nights in Jan 2024

6/10 Okay

Connie, Rapid City

Travelled with family
Liked: Property conditions & facilities
We book the Vic Falls hotel fir a big if luxury at the end of our trip. To be honest, it was just ok. While it’s a beautifully maintained historic hotel, we paid a fortune for average service. Little things like the mini bar & water/coffee weren’t restocked during our stay. The food was very average. We had a much more luxurious stay at Ilala Lodge across the road at the start of the trip with fabulous food and service. Save your money by booking elsewhere and go to Vic Falls hotel for high tea.
Stayed 2 nights in Aug 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was spectacular to stay at the number one property at Victoria Falls and therefore it’s an experience that we will never forget.
Stayed 2 nights in Jun 2023

10/10 Excellent

MAMADOU

Stayed 4 nights in Apr 2023

10/10 Excellent

Meriam

Stayed 2 nights in Apr 2023

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
I was charged for my accommodation when I had already paid Expedia in full. The front desk made me pay a second time saying they had not been paid by Expedia ? I am requesting a refund from Expedia immediately please.
Stayed 2 nights in Mar 2023

8/10 Good

sonia

Stayed 1 night in Mar 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you hear about it....
Place is amazing and its everything you hear about it.... staff is amazing. Food and beverage is great... the grounds are manicured to profection... views are incredible.
Stayed 1 night in Mar 2022

6/10 Okay

Cornelia

Stayed 3 nights in Mar 2022

2/10 Terrible

Dikshita

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2022

4/10 Poor

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Stephen

Liked: Staff & service, room comfort
IoM
mazing location. Hotel a little tired and could benefit from a clean up
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location a big plus, historical charm , staff excellent provided service
Stayed 3 nights in Feb 2020

6/10 Okay

Lucy, London

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Public rooms were amazing, but the size of the bedroom was disappointing to say the least! Not busy and not offered an upgrade! Pity really as everything else was as expected
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The VF Hotel was highly over priced and over rated.The carpets needed to be replaced and the bathroom tiles are old with screws holding some of them together. The towels are low quality thin and old. The air conditioner works but very loud, had to shut it off while sleeping. The breakfast buffet was average but the terrace café was good. There were no small tables to set your drinks down at the pool. Would only give a 4 star because of the location.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique artitechture. Spacious excellent service.good
Stayed 2 nights in Dec 2019

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull old colonial era hotel beautifully renovated , you feel your in an age of elegance
Stayed 2 nights in Nov 2019

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Eric, Colorado Springs Colorado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic stately colonial feel. Excellent customer service, food and beverages and felt very safe
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Falls
Lovely old world Hotel, Great helpful staff.Excellent location.Very nice wholesome breakfast.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great, old place with perfect service and excellent location for walking to the falls.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Maria, Dunwoody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic historic property overlooking Zambezi bridge. Enjoyed Afternoon tea on the veranda. Loved the piano player in lobby. The hotel is super elegant. The rooms are comfortable. The included breakfast at the Jungle Junction included champagne.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful, safe, peaceful site. Too bad the path to the falls wasn't available.
Stayed 2 nights in Jun 2019

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victoria Falls Stay - A 2nd Time
Iconic hotel in the Victorian style. Fabulous view of the mist from the falls. Great service. Great food. Close proximity to the falls.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. No amenities in room. No shower, hot water scalded two memebet of family. Carpet was dirty. Ac was extremely noisy. Food in restaurant was greasy and no way reflected the excellent food we had during the rest of our Africa trip. Five stars? More like pretentious two stars.
Stayed 1 night in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed
Very disappointing, the path was closed and this was one of the reasons we choose to stay there. The receptionist was curt and unwelcoming, initially only wanting to give us one key because they were short. The public rooms are as expected but the accommodation - delux- was very shabby, the hallways shabby, carpet rough and the gym not practical. Tea and coffee makings in the room very basic. The ornamental pool had green algae all over the bottom and there were only 3 recliners on the lawns for you to sit and take in the view (seating available on the Terrace attached to the restaurant/tea area but usually occupied). Whilst expecting some reduction in wifi reception, we had no end of problems in our room and with the public computer. Breakfast was good and the setting amazing (although the trees now obscure the ‘river’ view promised from the room). With the exception of the receptionist, all staff were extremely friendly and polite, felt very safe in the grounds and the surrounding area. Less graffiti and litter in the town than the UK! In all, extremely over priced
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history and facilities of the property was amazing.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful old-world hotel - perfect place to have a gin & tonic and watch the mist rise from Victoria Falls.
Stayed 1 night in Apr 2019

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Expidia During my stay at Victoria Falls Hotel in 02/04/2019 I had a terrible experience with the hotel after coming back from dinner. I ask reception to open the door of my room because I forgot the keys inside the room. The employee told me I will not open the room for you because there is an issue with your booking. The issue was that my booking is for max 2 adults however we were 3 adults, therefore he ask us to book a second room with the same rate, we asked to charge for additional one person but he was very rude and said you can get out of the hotel if you don't pay for a second room. We asked to return back our money to find another place yet he refused by saying 100% cancelation policy will apply. We finally was forced to book another hotel for one of us and leave the hotel. After that the employee didn't open the room with the excuse that the system is not working and we had to wait in the lobby for an hour until he allowed us to go to sleep!!!!! It was a humiliating experience for us with no care of customers satisfaction. Even if we were against the policy, why telling us this late and not during the day when we asked for extra sheets for the third person. So they at the time of check-in but they chose to tell us almost midnight when we needed the key. I will never go back to this hotel again and would require compensation from Expedia for what happened to us.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene location and surroundings. Ideal location for visiting Victoria Falls . The history of the the house was interesting as was the view of the bridge from the hotel.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ameging ! This hotel has a long history and traditional property.
Stayed 3 nights in Mar 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surely the best place in Vic Falls
Amazing stay in beautiful old colonial hotel overlooking Victoria Falls. Excellent staff. Hotel a little tired, but full of character.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting and staff are excellent. Bathrooms in the suites are spacious but offer nowhere to put toiletries.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019