Title: Artisan Playa Esmeralda Family Beach Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Artisan Playa Esmeralda Family Beach Hotel Tropical beachfront retreat where travelers can enjoy ocean-side massages, sunset views, refreshments at the swim-up bar, and friendly tennis matches ## Photo gallery for Artisan Playa Esmeralda Family Beach Hotel ![Grand Suite, Ocean View | In-room safe, individually furnished, laptop workspace - Artisan Playa Esmeralda Family Beach Hotel (Úrsulo Galván)](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/3c82e9c6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Artisan Playa Esmeralda Family Beach Hotel (Úrsulo Galván)](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/3dd08337.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Artisan Playa Esmeralda Family Beach Hotel (Úrsulo Galván)](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/b265cba4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Elite Suite | In-room safe, individually furnished, laptop workspace - Artisan Playa Esmeralda Family Beach Hotel (Úrsulo Galván)](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/bd002ce3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Senior Suite | In-room safe, individually furnished, laptop workspace - Artisan Playa Esmeralda Family Beach Hotel (Úrsulo Galván)](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/5c631178.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Artisan Family Hotels And Resorts Playa Esmeralda is beachfront, offering water skiing and volleyball. Relax at the swim-up bar, Wellness Spa, and two restaurants. Families love the indoor pool, outdoor tennis court, and free in-room WiFi at this resort near Chachalacas Beach. ## Reviews 8.0 Very good ## Popular amenities - Pool - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Gym £224 includes taxes & fees 31 Dec - 1 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 23 - Dec 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=1876481&PinnedHotelID=1876481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=1876481&PinnedHotelID=1876481&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 24 - Dec 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=1876481&PinnedHotelID=1876481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=1876481&PinnedHotelID=1876481&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1876481&PinnedHotelID=1876481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1876481&PinnedHotelID=1876481&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=1876481&PinnedHotelID=1876481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=1876481&PinnedHotelID=1876481&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 24 of 24 rooms ### View all photos for Premium Suite ![Premium Suite | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/335f1123.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite 10.0 Exceptional 1 review ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Separate bedroom Ceiling fan Blackout curtains Rainfall showerhead - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Double Room ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/8a604bbd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 7.2 Good 5 reviews ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Blackout curtains Ceiling fan Rainfall showerhead Hairdryer - 517 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Junior Double Room ![Junior Double Room | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/9d5b1eb7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Blackout curtains Ceiling fan Jetted bath Hairdryer - 624 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Room Deluxe ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/687612f2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 473 sq ft - Sleeps 4 ### View all photos for Suite Junior ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/8f7d492c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 516 sq ft - Sleeps 2 ### View all photos for Suite Master ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/56c02ee9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master - 516 sq ft - Sleeps 2 ### View all photos for Double Room Standard ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/54034d52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 430 sq ft - Sleeps 4 ### View all photos for Room Standard ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/0ffa0e1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 430 sq ft - Sleeps 2 ### View all photos for Suite Master with Sea View ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/e32b97d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Sea View - 516 sq ft - Sleeps 4 ### View all photos for Suite Master ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/d16e2464.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master - 516 sq ft - Sleeps 4 ### View all photos for Room Standard ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/de3f426e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 430 sq ft - Sleeps 2 ### View all photos for Suite Junior ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/2193c8d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 516 sq ft - Sleeps 4 ### View all photos for Suite Junior with Sea View ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/950051e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Sea View - 516 sq ft - Sleeps 4 ### View all photos for Suite Master with Sea View ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/a36ecf57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Sea View - 516 sq ft - Sleeps 2 ### View all photos for Double Room Deluxe ![In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/7ef88721.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Deluxe 10.0 Exceptional 1 review - 473 sq ft - Sleeps 4 ### View all photos for Standard Room ![Standard Room | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/eebdff64.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 7.2 Good 5 reviews ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Blackout curtains Ceiling fan Rainfall showerhead Hairdryer - 431 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Deluxe Double Room Single Use ![Deluxe Double Room Single Use | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/389f4e2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room Single Use ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Blackout curtains Ceiling fan Rainfall showerhead Hairdryer - 431 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Double Room ![Standard Double Room | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/a6ab37ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Blackout curtains Ceiling fan Rainfall showerhead Hairdryer - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite, Garden View ![Junior Suite, Garden View | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/6d8fd48a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Garden View 8.0 Very good 1 review ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Separate bedroom Ceiling fan Blackout curtains Jetted bath - 624 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/17ee90b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Blackout curtains Ceiling fan Rainfall showerhead Hairdryer - Sleeps 3 - 1 King Bed ### View all photos for Grand Suite, Ocean View ![Grand Suite, Ocean View | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/f1db6cc3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite, Ocean View ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Separate bedroom Ceiling fan Blackout curtains Jetted bath - 1 bedroom - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite, Ocean View ![Junior Suite, Ocean View | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/07ca6c52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Ocean View ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Separate bedroom Ceiling fan Blackout curtains Jetted bath - 624 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Senior Suite ![Senior Suite | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/d18987bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Senior Suite 10.0 Exceptional 1 review ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Separate bedroom Ceiling fan Blackout curtains Jetted bath - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ### View all photos for Elite Suite ![Elite Suite | In-room safe, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/2000000/1880000/1876500/1876481/492e8efd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Suite ### Highlights Individually furnished Air conditioning Free cots/infant beds HDTV Separate bedroom Ceiling fan Blackout curtains Jetted bath - 1 bedroom - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVeracruz-Hotels-Artisan-Family-Hotels-And-Resorts-Playa-Esmeralda.h1876481.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVeracruz-Hotels-Artisan-Family-Hotels-And-Resorts-Playa-Esmeralda.h1876481.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.43502%2C-96.32207&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3JZlCZs6CzKjSN2BZ8FEkQbvlgQ=) Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666 #### What's nearby - Chachalacas Beach \- 6 min drive \- 1.4 miles - Veracruz Harbour \- 49 min drive \- 32.0 miles - Malecón de Veracruz \- 49 min drive \- 32.0 miles - Veracruz Aquarium \- 55 min drive \- 33.4 miles - Plaza Las Americas Shopping Mall \- 62 min drive \- 46.3 miles #### Getting around - Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 42 min drive #### Restaurants - ‪Riverside - ‬10 min drive - ‪El manglar - ‬2 min walk - ‪Tacos "Panchito - ‬12 min drive - ‪La Higuera Blanca - ‬13 min drive - ‪restaurante de colores - ‬20 min walk ## About this property ### Artisan Playa Esmeralda Family Beach Hotel Family-friendly resort near Chachalacas Beach Located close to Chachalacas Dunes, Artisan Playa Esmeralda Family Beach Hotel provides a marina, a nightclub and a swim-up bar. This resort is a great place to bask in the sun with a beachfront location, beach massages and beach volleyball. Indulge in a facial, hydrotherapy and a massage at the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. Enjoy the gym, as well as activities such as waterskiing. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a corner/local shop. Additional perks include: - An indoor pool and an outdoor pool, along with sunloungers, pool umbrellas and a swim-up bar - Cooked-to-order breakfast (surcharge), an outdoor tennis court and a billiards/pool table - Luggage storage, a banquet hall and a 24-hour front desk - Smoke-free property, a lift and a TV in reception Room features All 50 individually furnished rooms have thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities such as late-night room service and free WiFi. More conveniences in all rooms include: - Bathrooms with free toiletries and hairdryers - 40-inch HDTVs with digital channels and DVD players - Free infant beds, ceiling fans and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/110000000/109800000/109797700/109797650/eb7f0d85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riverside Hotel Chachalacas Úrsulo Galván - Pool - Breakfast included - Kids’ pool - Parking included 8.8 Excellent 98 reviews £72 includes taxes & fees 8 Jan - 9 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=109797650&PinnedHotelID=109797650&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/62000000/61170000/61165800/61165764/4785dfd7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Gran Palmeiras Úrsulo Galván - Pool - Kids’ pool - Parking included - Free Wi-Fi 8.0 Very good 46 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=61165764&PinnedHotelID=61165764&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/113000000/112370000/112362500/112362440/ecdfc856.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL QUINTA PAQUITA Úrsulo Galván - 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Parking included - Free Wi-Fi - Air-conditioning - Housekeeping 8.2 Very good 119 reviews £42 includes taxes & fees 23 Jan - 24 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=98531704&PinnedHotelID=98531704&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4200000/4196300/4196266/d15bdcc0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Fiesta Veracruz Veracruz - Pool - Kids’ pool - Parking included - Free Wi-Fi 5.2 218 reviews £44 includes taxes & fees 24 Dec - 25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=4196266&PinnedHotelID=4196266&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/23000000/22170000/22170000/22169930/54e8b977.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lithio Hotel Veracruz - Pool - Breakfast included - Parking included - Free Wi-Fi 9.2 Wonderful 635 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=22169930&PinnedHotelID=22169930&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - Wheelchair-accessible parking available ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 65 to 200 per person - 2 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - A swim-up bar - Couples/private dining - Private picnics ### Restaurants on site - Alava - Fish Market - Skybar ### Things to do - Arcade/game room - Beach volleyball - Billiards/pool table - Full-service spa - Gym - Indoor pool - Mini golf - Nightclub - Outdoor pool - Outdoor pool (guest access) - Outdoor tennis court - TV in common areas - Water skiing ### Family friendly - Arcade/game room - DVD player - Grocery/convenience store - In-room cot - Indoor pool - Laundry facilities - Mini golf - Outdoor pool ### Conveniences - 24-hour front desk - ATM - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference centre (2,153 square foot of space) - Meeting room ### Outdoors - Beach towels - Beach umbrellas - Garden - In a regional park - Marina - On the beach - On the waterfront - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Couples treatment rooms - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Reflexology - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - 2 buildings - 3 floors - Ballroom - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 40-inch LCD TV with digital channels - DVD player ### Food and drink - Late-night room service - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Individual furnishings - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from 18 November 2025 to 5 December 2025 (dates subject to change). ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 65 to 200 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 9:00 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Punta Real Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván Punta Real Resort Spa Chachalacas Punta Real Spa Punta Real Spa Chachalacas Artisan Family Hotels Resorts Playa Esmeralda Artisan Family Resorts Playa Esmeralda Ursulo Galván Artisan Family Resorts Playa Esmeralda Artisan Family Resorts Playa Esmeralda Úrsulo Galván Resort Artisan Family Hotels And Resorts Playa Esmeralda Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván Artisan Family Hotels Resorts Playa Esmeralda Artisan Family Resorts Playa Esmeralda Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván Artisan Hotels Resorts Collection Playa Esmeralda Punta Real Resort Spa Artisan Family Hotels Resorts Playa Esmeralda Artisan Family Hotels And Resorts Playa Esmeralda Resort Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván ## Frequently asked questions ### Does Artisan Playa Esmeralda Family Beach Hotel have a pool? ### How much does it cost to stay at Artisan Playa Esmeralda Family Beach Hotel? ### Is Artisan Playa Esmeralda Family Beach Hotel pet-friendly? ### How much is parking at Artisan Playa Esmeralda Family Beach Hotel? ### What time is check-in at Artisan Playa Esmeralda Family Beach Hotel? ### What time is check-out at Artisan Playa Esmeralda Family Beach Hotel? ### Where is Artisan Playa Esmeralda Family Beach Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Artisan Playa Esmeralda Family Beach Hotel Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.2 Location ### 8.4 Staff & service ### 8.2 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 269 8 - Good 195 6 - Okay 81 4 - Poor 50 2 - Terrible 35 ## Reviews ### 8/10 Good #### Kate 12 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good service Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot . ##### Kate Stayed 3 nights in Jan 2024 ### 6/10 Okay #### David 15 Oct 2024 Liked: Cleanliness Disliked: Amenities Not really worth the price what they charge for the room. Water pressure in the shower was poor, warm water was not really there. Aircon was super loud with rattling noise. Even when we mentioned, nothing changed. From early in the morning they played loud music next to the room and were talking loud. Not really a long and good sleep. Think there are cheaper and better hotels around this one. Wouldnt come back for that money.... ##### David Stayed 2 nights in Oct 2024 ### 4/10 Poor #### Patricia 3 Mar 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back ##### Patricia Stayed 1 night in Feb 2024 ### 2/10 Terrible #### Davis 22 Apr 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money. ##### Davis Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Merab 17 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent staff ##### Merab Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Nallely 13 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay at! ##### Nallely Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Heriberto 1 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Heriberto Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Gerardo 19 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and safe place to stay staff are very friendly restaurant is great good food ##### Gerardo Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Ulises 7 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best location to stay in Playa Chachalacas, very nice hotel with friendly service and amenities, it’s one of the priciest of the region but its totally worth it. ##### Ulises ### 8/10 Good #### Alan 1 Oct 2024 Liked: Staff & service, amenities, property conditions & facilities It was a nice area on the beach. The facilities were dated a bit run down, but overall good ##### Alan Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Omar 8 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio, super recomendable!! ##### Omar Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Víctor Martin 7 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities I had a good experience with a safe property and very quiet , thank you all ##### Víctor Martin Stayed 1 night in Aug 2023 ### 10/10 Excellent #### OSCAR 8 Apr 2025 Liked: Cleanliness Ok ##### OSCAR Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Christopher 9 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Able to check in very early. 10.30!! Poor food choice in restaurant & wine too expensive ##### Christopher Stayed 1 night in Jan 2025 ### 8/10 Good #### Jorge 30 Jan 2025 Liked: Cleanliness, staff & service, amenities It was really loud, people were yelling and playing really loud music until almost 5AM. ##### Jorge Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Rodrigo 17 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The only thing that they need to increase, is the fumigation, a lot of mosquitos make my stay not complete pleasant. ##### Rodrigo Stayed 2 nights in Sep 2024 ### 2/10 Terrible #### Graciela 24 Jul 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities X ##### Graciela Stayed 2 nights in Jul 2023 ### 8/10 Good #### Norbert 7 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ok overall. The accommodation is good. They have 2 restaurant where the food is passable not great. Front desk people a bit arrogant particularly on Sunday. ##### Norbert Stayed 4 nights in Feb 2023 ### 4/10 Poor #### Juan Manuel 26 Aug 2023 Liked: Staff & service, amenities Disliked: Cleanliness Cleanliness can improve Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel ##### Juan Manuel Stayed 2 nights in Aug 2023 ### 6/10 Okay #### Jorge 31 Jul 2023 Disliked: Cleanliness, staff & service, property conditions & facilities I found 2 cockroach in the Jacuzzi . They never took the water to my room and the hallways was a dirty dishes stinks I believe it was several hours in there. ##### Jorge Stayed 1 night in Jul 2023 ### 2/10 Terrible #### Miguel 15 Feb 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La atención del hotel es grosera, no me dieron la habitación correcta y no quisieron hacer el ajuste, mala experiencia deja en muy mal a Expedia, trataron de decirme que no reservará por la app sino directo con ellos The hotel service is rude, they did not give me the correct room and they refused to make the adjustment, bad experience reflects poorly on Expedia, they tried to tell me not to book through the app but directly with them. ##### Miguel ### 2/10 Terrible #### Verified traveller 28 May 2024 Disliked: Staff & service, property conditions & facilities #### Lame operations, decent location The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd ##### Verified traveller Stayed 2 nights in May 2024 ### 6/10 Okay #### Charles 8 Sept 2023 Liked: Cleanliness, property conditions & facilities If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited. When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it. Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door. ##### Charles ### 10/10 Excellent #### Ivonne 30 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo estuvo bien, aunque al parecer estaba el hotel en mantenimiento no afectó nuestra estancia ![](https://a.travel-assets.com/ugc/hotel-reviews/d336fdc8-4b98-489a-9871-68cbd2c3b6bf-1761832482311.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ivonne Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Jacobo 14 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Lugar que vale la pena estar. 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