Friendly, helpful and welcoming staff. Rooms were unique and fitting for Venice. This location is perfect if you want to be right in the heart of Venice. St. Mark’s and the Rialto bridge are both very short walks. The boat dock on the canal is the most unique feature and I recommend using the private boat taxi to/from Marco Polo airport - even though the high tide kept us rrom using our hotel’s dock (we had to walk to Rialto). We visited in March and Venice was wildly crowded and there was standing water everywhere. You need reservations for lunch and dinner and walking shoes that can get wet. Forget the vaporetto, they are so crowded and unpleasant. You can walk everywhere, but I really cannot imagine visiting in high season. We did not eat at the hotel and I think we should have, it looked great too.