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Reviews of Hotel Clarks

5 out of 5
Hotel Clarks
The Mall, Cantt, Varanasi, Uttar Pradesh

Reviews

6.6
Rating 10 - Excellent. 12 out of 60 reviews" "
Rating 8 - Good. 19 out of 60 reviews" "
Rating 6 - Okay. 8 out of 60 reviews" "
Rating 4 - Poor. 12 out of 60 reviews" "
Rating 2 - Terrible. 9 out of 60 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

8.4/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

BHARAT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Mathrani

Liked: Cleanliness, staff & service, property conditions & facilities
Good propert
Stayed 2 nights in Dec 2023

10/10 Excellent

Mathrani

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel needs a lot of upgrade. It smells musty and restaurants show the age of property. Food is also very sub standard for the price. Overall Okaish
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Orhan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy Hotel
I was in this hotel last time in 1987 or 1989... It was one of the top hotels of Varanasi. This time, I found that around the lobby and restaurants were well maintained but the rooms was untouched at all. The bathrooms need some upgrades at least. Other then this the hotel was very noisy. Some of the customers were talking loud in the corridor and in my next room during the night. I could not sleep in my third night in the hotel all night .Finally I had to change my to the other side of the hotel at 05:30 AM in the morning. The front desk staff could not stop this problem even I called them at 02:00 AM in the morning.
Stayed 3 nights in Oct 2023

4/10 Poor

Orhan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noisy...
I was in this hotel 35 years ago. It was one of the best in Varanasi in the year 1987. It seems to me they did not upgrade the rooms at all. Kept as it is. At least bathrooms must be upgraded. The main problem is the customers makes a lot of noise after midnight. One of the night I woke up at 01 AM with loudly talks in front of my room door. New arrival people were talkin in the corridor and they were not taking care of sleeping people. I have called front desk to stop this noise but it started again in the room next to our. I have talked to the guys but no result. They kept noise all night and much more at 5:30 inn the morning. No sleep at all... I had to change my room to the other side of the building at 6:00 am in the morning. I am thinking hotel authority should be able to stop the noise instead changing my room... So, this hotel was one of the best 35 years ago but I can not think to stay at this hotel any more.
Stayed 1 night in Oct 2023

8/10 Good

Venkateshwar, Glen Waverley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room size was OK, was serviced daily, food was OK, nothing exceptional though.
Stayed 2 nights in Oct 2023

8/10 Good

Lakshmi

Stayed 3 nights in Sep 2023

6/10 Okay

gaurav

Liked: Cleanliness, staff & service
Below n substandard dining
Stayed 2 nights in Aug 2023

4/10 Poor

Maheshwar

Travelled with family
Disliked: Property conditions & facilities, room comfort
Upkeep and courtesy
Stayed 3 nights in Aug 2023

4/10 Poor

Prashant Anil

Travelled with family
The judging guy at reception.
When I reached the Clark hotel at Varanasi, I went to the reception counter to check in. The guy at the reception started asking questions about how I don’t look from the region even though Uttar Pradesh is my native. Then he said couple of times “Sir! Your bill is 25k, are you aware of this!” To which I replied, Yes! I made the reservation. I felt like he was judging my based on my clothes, which felt really disgusting. His behaviour and questioner made me and my family really unhappy. Even though services at the hotel was decent, I will not recommend anyone to stay at this hotel.
Stayed 2 nights in Jul 2023

4/10 Poor

Nabonita

Stayed 4 nights in Feb 2023

4/10 Poor

Deepak

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms are in poor condition, everything in rooms need upgrade
Stayed 1 night in Jan 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A classy way to finish our tour in India- really comfortable and quiet and handy for the city - easy ride by tuktuk
Stayed 1 night in Aug 2022

8/10 Good

Ramakant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Large sized rooms. Good food. Over all value for money.
Stayed 3 nights in Jul 2022

2/10 Terrible

Rupesh

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Ram Kumar

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfactory
Tha overall experience was satisfactory . The TV did not have the continuous services of most of the channels . The quality of furniture , ceiling fan was not as per 5 star hotel. The quality of food was very low standard i.e. we ate dum biryani on the first day , the meat was not cooked properly , it was very very oily , it was as if seprate cooked meat and rice were mixed in a pan and served. Your building is nice , people are nice and courteous .
Stayed 4 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Family trip to Varanasi
Overall experience was average. Hotel is one of the old hotel of Varanasi and now showing its age. Though the staff was helpful and ready to help. The location is next to JHV Mall and other hotels so lots of options for eating.
Stayed 5 nights in Nov 2021

4/10 Poor

Himanshu

Business traveller
Disliked: Property conditions & facilities, room comfort
Facilities are worn out
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Shimoga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast could have been better. Not much choice. Overall good hotel to stay. May be slightly pricey.
Stayed 1 night in Feb 2020
Response from Nandita Mukherjee on 25 Feb 2020
Dear Ms. Shimoga, Greetings from The Clarks in Varanasi! Thank you for sharing the review of your stay with us through Website. We apologize that you faced the inconvenience during your stay. I'm deeply concerned that we did not meet your expectations with regards to varieties in the breakfast layout. While we always try hard to achieve guest excellence, we do fall short sometimes. We may assure you that we leave no efforts to serve each one of our guests with excellence and deep personal care. However, it appears that despite our best efforts, some aspects of our service have remained unattended. We once again regret the inconvenience caused to you and look forward to the pleasure of serving you again.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Aged hotel
This hotel is quite aged, and it shows. I had to change rooms three times just to avoid extreme paint smell in the room, only to end with a nicer and bigger room with mold smell. Great staff and very accommodating manager, but the hotel itself I wouldn’t choose again.
Stayed 4 nights in Jan 2020
Response from Nandita Mukherjee on 11 Feb 2020
Dear Mr. Grangaard, Greetings from The Clarks in Varanasi! I regret to know about your dissatisfaction about our product / services. Please accept our sincere apologies for the inconvenience caused, let me assure you that this is not synonymous with our service standards and be rest assured that it would be dealt with us in an appropriate manner. Our goal is to continually strive to improve our service levels. It is only through discerning guests like yourself that we are able to obtain such valuable feedback about our operations and identify areas where attention is required. I sincerely hope you will give us another opportunity to serve you. Thank you once again for your precious time and we look forward to the pleasure of welcoming you back at The Clarks, Varanasi.

6/10 Okay

Anil

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Nandita Mukherjee on 25 Feb 2020
Dear Mr. Anil, Greetings from The Clarks in Varanasi! Thank you for sharing the review of your stay with us through Website. We apologize that you faced the inconvenience during your stay. I'm deeply concerned that we did not meet your expectations. While we always try hard to achieve guest excellence, we do fall short sometimes. We may assure you that we leave no efforts to serve each one of our guests with excellence and deep personal care. However, it appears that despite our best efforts, some aspects of our service have remained unattended. We once again regret the inconvenience caused to you and look forward to the pleasure of serving you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Team Clarks on 3 Oct 2019
Dear Guest, Greetings from The Clarks in Varanasi! Thank you for sharing the review of your stay with us through Website. Please accept our sincere apologies for the inconvenience caused. I'm deeply concerned that we did not meet your expectations while we always try hard to achieve guest excellence, we do fall short sometimes. I know that this gesture will not diminish the inconvenience that was caused; however, it is our way of thanking you for your understanding and patronage. We may assure you that we leave no efforts to serve each one of our guests with excellence and deep personal care. We once again regret the inconvenience caused to you and look forward to the pleasure of serving you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Huge area of whole property in heart of the city.
Stayed 1 night in Aug 2019
Response from Nandita Mukherjee on 27 Aug 2019
Dear Guest, Greetings from The Clarks in Varanasi! Thank you for sparing your precious time to share your experience on the online guest survey. We are glad to know that you found your stay as per your expectations. We at the Clark’s Hotels take great pride in our service and happy guests are the greatest source of motivation for all of us here. Thank you for your very kind comments. We look forward to welcome you back and serve you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good and fine property... spacious and silent rooms
Stayed 1 night in Jun 2019
Response from Nandita Mukherjee on 2 Jul 2019
Dear Sir, Greetings from The Clarks in Varanasi! Thank you for sparing your precious time to share your experience on the online guest survey. We are glad to know that you found your stay as per your expectations. We at the Clark’s Hotels take great pride in our service and happy guests are the greatest source of motivation for all of us here. Thank you for your very kind comments. We look forward to welcome you back and serve you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Nandita Mukherjee on 26 Jun 2019
Dear Sir/Madam, greetings from the Clarks in Varanasi! Thank you for taking your precious time off to send your feedback online. We are really glad to learn that your event was a success and you liked our services. Your positive feedback will go a Long way in motivating our team to deliver the best. Your support of our hotel is a meaningful compliment to us and we deem it a distinct privilege to be of service to you. We look forward to being of service to you and your guests again soon.

10/10 Excellent

Kan

Liked: Cleanliness, staff & service, property conditions & facilities
My overall stay at this hotel was great!! Food, amenities and room service was excellent!! Would highly recommend this hotel
Stayed 1 night in Mar 2019
Response from Team Clarks on 2 Apr 2019
Dear Ms Kanika, Greetings from The Clarks in Varanasi! Thank you for sparing your precious time to share your experience on the online guest survey. We are glad to know that you found your stay as per your expectations. We at the Clark’s Hotels take great pride in our service and happy guests are the greatest source of motivation for all of us here. Thank you for your very kind comments. We look forward to welcome you back and serve you again soon.

8/10 Good

BHARAT, BARRINGTON, IL.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT PLACE TO UNWIND AFTER VISITIN ALL THE PLACES IN VARANSI
Stayed 1 night in Feb 2019
Response from Team Varanasi on 3 Mar 2019
Dear Mr. Bharat, Greetings from The Clarks in Varanasi!! Thank you for sparing your precious time to share your experience on the online guest survey. We are glad to know that you found your stay as per your expectations. We at the Clark’s Hotels take great pride in our service and happy guests are the greatest source of motivation for all of us here. Thank you for your very kind comments. We look forward to welcome you back and serve you again soon.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and run down hotel.
The staff started out by asking my wife if she wanted a separate room for our baby and her. Who does that? Just because I'm white and she's Indian we get asked that question? Second: They don't have cribs for babies, so we wound up having to improvise in the worst possible way and the stay went downhill from there. We put that we had 2 adults and one child in the reservation and they didn't have a way to take care of our family. We were stuck in a horrible situation there and for what we got, it was WAY OVERPRICED. Next comes the shower that leaks all over the floor of the bathroom from the drain, you can see the water shooting out of the side of the tub from the "service area" near the front. It's not their crappy shower curtain, but the tub drain itself that pours a huge swamp of water all over the floor. So, you get out of the shower into a mega swamp. You're better off bathing in the Ganges river, there's less water on the floor when you want to dry off. The air conditioner never worked and we complained that it was too hot and they said they'd fix it, and they did NOT. Overall I would warn guests to NOT stay here if you want a good hotel, go somewhere else.
Stayed 3 nights in Feb 2019
Response from Nandita Mukherjee on 16 Feb 2019
Dear Mr. David, Greetings from The Clarks in Varanasi! Thank you for sharing the review of your stay with us through Website. Please accept our sincere apologies for the inconvenience caused. I'm deeply concerned that we did not meet your expectations with regards to room, food and services while we always try hard to achieve guest excellence, we do fall short sometimes. I know that this gesture will not diminish the inconvenience that was caused; however, it is our way of thanking you for your understanding and patronage. We may assure you that we leave no efforts to serve each one of our guests with excellence and deep personal care. However, it appears that despite our best efforts, some aspects of our service have remained unattended. Your support of our hotel is a meaningful compliment to us and we deem it a distinct privilege to be of service to you. We once again regret the inconvenience caused to you and look forward to the pleasure of serving you again.

8/10 Good

Jaydip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from The Clarks on 16 Jan 2019
Dear Mr. Jaydip, Thank you for sparing your precious time to share your experience on the online guest survey. We are glad to know that you found your stay as per your expectations. We at the Clark’s Hotels take great pride in our service and happy guests are the greatest source of motivation for all of us here. Thank you for your very kind comments. We look forward to welcome you back and serve you again soon.

8/10 Good

Mark

Excellent Polite and helpful staff Nice ambience
Stayed 2 nights in Nov 2018
Response from Nandita Mukherjee on 3 Dec 2018
Dear Mr. Mark, Thank you for sparing your precious time to share your experience on the online guest survey. We are glad to know that you found your stay as per your expectations. We at the Clark’s Hotels take great pride in our service and happy guests are the greatest source of motivation for all of us here. Thank you for your very kind comments. We look forward to welcome you back and serve you again soon.

2/10 Terrible

Rajesh, Hyderabad

Disliked: Staff & service, property conditions & facilities
Competitive Price - Bu disappointing Standards
Under No circumstances would you call this a five star hotel or hotel for any stars. - Rooms Dated - Bed ;asked for double , received single bed Arrived at 5pm - checkin and room given at 8pm.(?) - Breakfast Poor/Non-edible found insects close to Bread baskets-Housekeeping & Pest control needed badly in kitchen area. Stayed for 3 days eaten outside. +Door Man Pleasant Definitely will not stay or recommend anyone.
Stayed 3 nights in Nov 2017
Response from The Clarks on 16 Jan 2019
Dear Valuable Guest! Greetings from The Clarks in Varanasi ! Thank you for taking the time to share your experience at The Clarks during your recent visit to Varanasi. Please accept our sincere apologies for the inconvenience caused to you during your recent stay at our hotel. We are distressed to learn that you had reason to make an adverse observation about our services. We want to thank you for taking the trouble to mention it to us. Being informed about such matters in a timely manner enables us to discover the causes, fix the responsibilities and take corrective action. We once again apologize for the inconvenience caused to you during your stay at our hotel. We may assure you that we leave no efforts to serve each one of our guests with excellence and deep personal care. However, it appears that despite our best efforts, some aspects of our service have remained unattended. Your support of our hotel is a meaningful compliment to us and we deem it a distinct privilege to be of service to you. We once again regret the inconvenience caused to you and look forward to the pleasure of serving you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
as above
I made reservation through hotel.com and there were two rooms I was told that there is breakfast included and upon my arrival the manager did not had any reservations under my name. He declined that there is any reservation by my last name he finally opened his notebooks and found my name then I was told that I had to pay for the breakfast of one child only one child is allowed to have breakfast I have to pay for the other. Finally after some argument they agreed . The bathroom has leaky pipes after shower there was water on the entire floor the swimming pool was full of dead bugs on the water surface. I had stayed in hotel clark Shimla which was great this does not come close. Hotels.com charged me $800 for the two rooms it was not worth the money I did not enjoy it then the staff wanted me to write something nice for them while they were watching what I was writing what was the point of the evaluation.
Response from The Clarks on 16 Jan 2019
Dear Valuable Guest! Greetings from The Clarks in Varanasi ! Sorry for the delay in response. Thank you for taking the time to share your experience at The Clarks during your recent visit to Varanasi. Please accept our sincere apologies for the inconvenience caused to you during your stay at our hotel. We are distressed to learn that you had reason to make an adverse observation about our services. We want to thank you for taking the trouble to mention it to us. We may assure you that we leave no efforts to serve each one of our guests with excellence and deep personal care. However, it appears that despite our best efforts, some aspects of our service have remained unattended. Your support of our hotel is a meaningful compliment to us and we deem it a distinct privilege to be of service to you. We once again regret the inconvenience caused to you and look forward to the pleasure of serving you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Fancy looking hotel but basic rooms
Hotel Clarks is a bit of a drive from the ghats but not super long. Its located down a street with the fanciest hotels of varanasi. When you enter, you will be impressed by the lobby. It is very fancy and there are shops where you can negotiate the price. The restaurant is also very western and fancy looking. The food is good. the room is adequate. I was surprised by the bathrooms. There was lots of mildew and it was quite outdated. The bathroom was western in format. (Western bathtub and toilet). unfortunately the food here at the restaurant and room service is very expensive compared to other restaurants and hotels. I was very disappointed by the bathrooms. we were shown another room and it was also very outdated and had mildew in the bathroom. I feel it's a little bit overpriced based on the room youre getting. But the service and the hotel is nice a.d having shops downstairs is nice.
Response from The Clarks on 16 Jan 2019
Dear Valuable Guest! Greetings from The Clarks in Varanasi ! Thank you for taking the time to share your experience at The Clarks during your recent visit to Varanasi. Please accept our sincere apologies for the inconvenience caused to you during your recent stay at our hotel. We once again regret the inconvenience caused to you and look forward to the pleasure of serving you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4 stars hotel!
I was rather disappointed by this hotel. I expected a 4 stars hotel, I got a big guesthouse basically. The swimming pool was closed and we weren't made aware of that, nor they apologised in any way about that. Wi-Fi wasn't working on most days and they didn't do anything about it. I used a pc on a dark back office. Hotel is dated, room was ok, overlooking a dry garden, bathroom needed fixing. The only good thing was the lovely people working there. At breakfast they did everything to make me happy, the shops are run by extremely gentle patrons, everyone is really amazing except the ones working at the concierge. Never an apology, never trying to help. I wouldn't come back. Better other hotels on the same street!
Response from The Clarks on 16 Jan 2019
Please accept our sincere apologies for the inconvenience caused to you during your recent stay at our hotel. We once again regret the inconvenience caused to you and look forward to the pleasure of serving you again.

8/10 Good

city, r

Liked: Staff & service, property conditions & facilities
Neto
The hotel is nice there's not too much to do for walk around next to the hotel and it is a little bit away from the river . It probably needs a little bit of maintenance and upgrade
Response from The clarks on 16 Jan 2019
Dear Valuable Guest, Thank you for your valuable feedback...

8/10 Good

Jaimin, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden Tulip
Got a good deal thru website...reliable reviews n ratings.
Response from The Clarks on 16 Jan 2019
Dear Guest, Thank you for sparing your precious time to share your experience on the online guest survey. We are glad to know that you found your stay as per your expectations. We at the Clark’s Hotels take great pride in our service and happy guests are the greatest source of motivation for all of us here. Thank you for your very kind comments. We look forward to welcome you back and serve you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Great sleep.
I always have a great sleep at this hotel. Clark's is a Lovely upscale hotel that has been recently remodeled in most areas. The rooms are tasteful and soothing and the beds wonderful. Overall, the service is outstanding, although the front desk staff is snooty. Housekeeping staff keep the hotel and rooms spotless and their service is impeccable when you need something. I will keep coming back.
Response from The clarks on 16 Jan 2019
Dear Guest, Thank you for sparing your precious time to share your experience on the online guest survey. We are glad to know that you found your stay as per your expectations. We at the Clark’s Hotels take great pride in our service and happy guests are the greatest source of motivation for all of us here. Thank you for your very kind comments. We look forward to welcome you back and serve you again soon.

2/10 Terrible

Prem Pal, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad, not worth the cost.
it was not a good hotel, lousy place to stay. Rooms were too bad. after long argument they changed the room but that was also not good

8/10 Good

Jivesh, NYC NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, staff was friendly. The food in the restaurant was delicious. Will stay again.

8/10 Good

Imtiaz, Varanasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gud in all manner

8/10 Good

Peter, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A oasis in chaotic Varanasi. Good to come home to.
From arrival to departure this was a good experience. Reception, bar, restaurant all top class. Staff consistently courteous and generously helpful. Room good but bathroom showing wear. When using room service food be very clear what you want or you may get a surprise.

4/10 Poor

price

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tired looking hotel which baddly needs upgrading

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Mediocre
This hotel does not deserve 4 starts. Hotel is a bit tired and run down. Rooms are clean, but have noisy and ineffective air conditioning. Beds are not that comfortable. Staff are friendly and helpful, but not that competent. Long wait at checkin. Credit card machine wasn't working at checkout, forcing me to go to a nearby ATM for cash to pay the bill. Had this hotel been marked as 2 stars on Hotels.com, it would have been fine, but it should not have been rated 4 stars.

6/10 Okay

Barry B

Liked: Cleanliness
Good Hotel in Varanasi
A classic hotel, one of the first 4 star places in Varanasi, so features are a little tired, but overall acceptable. Staff is courteous and helpful. Kitchen can be slow to fill restaurant orders leading to long "wait times" for food. Bar service is very friendly, but Bar is not well patronized and lacks atmosphere in the evenings

4/10 Poor

Pam, NY

Disliked: Cleanliness, property conditions & facilities, room comfort
Clark Intl review
Service and food was excellent in the restaurant. The bathroom in the room was outdated, faucets were leaking and I would say the overall Condition of the bathroom was disappointing. It was not at all well maintained !

8/10 Good

Prakash, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vgood
Had a good experience, good food , staff very friendly. Only thing is that there is expectation of tips, even if they donot carry your luggage.

2/10 Terrible

OZtraveller12, San Francisco

Disliked: Cleanliness, staff & service, room comfort
Cockroaches and damp beds
Found a cockroach in the breakfast buffet. Staff response was basically "what do you want us to do about it". Bed was damp. 5 star prices. 2 star feel.