Vallon des Auffes

Fabulous property and staff. Highly recommend.

The facility is upscale, clean and well kept. The main issue was the restaurant staff. The hotel has 4 restaurants and there is large number of staff they hired. However, the staff were untrained and uncoordinated. For instance we saw the reception and let them know we are there for a drink late night, and they seated us. Another server came by and said this restaurant (La Source) is only for eating and asked us to leave. That left a horrible taste and totally ruined the night. Same issues at breakfast where we showed up and there was no one to receive us. The tea was cold and I had to wait for 5-10 min to get a hold of a server and asked for a hot tea.. chateau de la guide is a great establishment and has the potential to be a lot better once they can fix the staff skill and professionalism. One more thing, we dined at the bar and the food was really bad. The beef skewers were super s wet and overcooked. Tempura was absolutely cold and charcuterie was stale. Lots of opportunities here