Title: Hotel Casa Hipil Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Casa Hipil Hotel in Valladolid with 24-hour front desk and outdoor pool ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/fa0d7afa.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/4723e7ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Shower, free toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/22d4067a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 2 Double Beds | Down duvets, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/a8bf4ed8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/def2ef2c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Casa Hipil, in the city center, offers a relaxing escape with an outdoor pool and sun loungers. Guests can unwind in the garden or enjoy the arcade/game room. Attentive staff provide luggage storage and concierge services to enhance your stay. 8.8 Excellent ## Popular amenities - Pool - Breakfast available - 24/7 front desk - Housekeeping - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=11753119&PinnedHotelID=11753119&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=11753119&PinnedHotelID=11753119&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=11753119&PinnedHotelID=11753119&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=11753119&PinnedHotelID=11753119&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=11753119&PinnedHotelID=11753119&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=11753119&PinnedHotelID=11753119&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11753119&PinnedHotelID=11753119&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11753119&PinnedHotelID=11753119&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Superior Room, 1 King Bed | Down duvets, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/5a05b6b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed ### Highlights Individually decorated Air conditioning Flat-screen TV Ceiling fan Blackout curtains Down duvet Private bathroom Hairdryer - 215 sq ft - Sleeps 2 - 1 King Bed ![Standard Room, 2 Double Beds | Down duvets, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/a8bf4ed8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds ### Highlights Individually decorated Air conditioning Flat-screen TV Ceiling fan Blackout curtains Down duvet Private bathroom Hairdryer - 215 sq ft - Sleeps 4 - 2 Double Beds ![Superior Room, 2 Double Beds | Down duvets, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/853a2b4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds ### Highlights Individually decorated Air conditioning Flat-screen TV Ceiling fan Blackout curtains Down duvet Private bathroom Hairdryer - 269 sq ft - Sleeps 4 - 2 Double Beds ![Deluxe Suite, 1 king-size bed and 2 double beds | Down duvets, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/f187128a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 king-size bed and 2 double beds 9.8 Exceptional 6 reviews ### Highlights Individually decorated Air conditioning Flat-screen TV Ceiling fan Blackout curtains Down duvet Private bathroom Hairdryer - Sleeps 6 - 1 King Bed and 2 Queen Beds ![Luxury Room, 1 King Bed | Down duvets, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/7fa40740.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 1 King Bed ### Highlights Individually decorated Air conditioning Flat-screen TV Ceiling fan Blackout curtains Down duvet Private bathroom Hairdryer - Sleeps 2 - 1 King Bed ![Standard Room, 1 Double Bed | Down duvets, in-room safe, individually decorated, blackout curtains](https://images.trvl-media.com/lodging/12000000/11760000/11753200/11753119/f0cb4608.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, No Windows ### Highlights Individually decorated Air conditioning Flat-screen TV Ceiling fan Blackout curtains Down duvet Private bathroom Hairdryer - 215 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FValladolid-Hotels-Hotel-Casa-Hipil.h11753119.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FValladolid-Hotels-Hotel-Casa-Hipil.h11753119.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.69347%2C-88.20255&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lLH2bcUKcYpq3g676y4L32Ahlw4=) Calle 42 #188 A x 33 y 35, Candelaria, Valladolid, YUC, 97780 #### What's nearby - Mercado Municipal - 2 min walk - 0.1 miles - Cathedral of San Gervasio - 5 min walk - 0.3 miles - Cenote Zaci - 8 min walk - 0.5 miles - Calzada de los Frailes - 8 min walk - 0.5 miles - Convent de San Bernardino de Siena - 16 min walk - 0.9 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 107 min drive #### Restaurants - ‪Mesón del Marqués - ‬4 min walk - ‪Hosteria Del Marques - ‬5 min walk - ‪Agustin Gusto - ‬4 min walk - ‪Canto Encanto - ‬4 min walk - ‪Aura Sky Lounge - ‬1 min walk ## About this property ### Hotel Casa Hipil Hotel in the city centre You can look forward to a terrace, a garden and an arcade/games room at Hotel Casa Hipil. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre. Other perks at this hotel include: - An outdoor pool, along with sunloungers - Free self-parking - Full breakfast (surcharge), luggage storage and a computer station - A water dispenser, concierge services and a 24-hour front desk - Guest reviews say great things about the helpful staff Room features All rooms are individually decorated, and boast comforts such as air conditioning, in addition to perks such as free WiFi and safes. More amenities include: - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with cable channels - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![32-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/75000000/74510000/74503900/74503867/1c006a72.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Real Hispano Valladolid - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 490 reviews £67 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=74503867&PinnedHotelID=74503867&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/3000000/2310000/2303900/2303894/c563900d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Mesón del Marqués Valladolid - Pool - All-inclusive - Parking included - Free WiFi 9.0 Wonderful 1,001 reviews £71 includes taxes & fees 22 Nov - 23 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=2303894&PinnedHotelID=2303894&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/18000000/17870000/17863900/17863862/86549e9c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Valladolid Boutique Hotel Valladolid - 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Pool - Free WiFi - Air conditioning - Housekeeping 9.4 Exceptional 73 reviews £39 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=105224040&PinnedHotelID=105224040&HadPinnedHotel=true®ionId=-1&adults=2) ![Classic Double Room, 2 Double Beds | Balcony view](https://images.trvl-media.com/lodging/25000000/24250000/24241100/24241063/2dd9782d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa San Juan Valladolid - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 261 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=24241063&PinnedHotelID=24241063&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room | Terrace/patio](https://images.trvl-media.com/lodging/102000000/101920000/101919500/101919412/c385d179.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Pakal Valladolid - Pool - Breakfast included - Free WiFi - Laundry 9.2 Wonderful 92 reviews £42 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=101919412&PinnedHotelID=101919412&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/9000000/8040000/8036700/8036611/095648f7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda San Miguel Valladolid - Pool - Pet-friendly - Parking included - Free WiFi 8.2 Very good 48 reviews £148 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=8036611&PinnedHotelID=8036611&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/9000000/8460000/8454200/8454151/e6025e33.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Aurora Hotel Colonial Valladolid - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 583 reviews £69 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=8454151&PinnedHotelID=8454151&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - Free self parking on site ### Food and drink - Daily full breakfast available 7:30 AM to 11:00 AM for a fee: MXN 100 for adults and MXN 80 for children ### Things to do - Arcade/game room - Outdoor pool - TV in common areas ### Family friendly - Arcade/game room - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Shared microwave - Shared refrigerator - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) ### Business services - Business centre - Computer station ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) ### More - Communal living room - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### More - Air conditioning - Ceiling fan - Individual decor - Iron/ironing board on request - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:30 AM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately MXN 100 for adults and from MXN 80 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as Casa Hipil House Valladolid Casa Hipil House Casa Hipil Valladolid Casa Hipil Casa Hipil Hotel Valladolid Casa Hipil Hotel Casa Hipil Hotel Casa Hipil Hotel Hotel Casa Hipil Valladolid Hotel Casa Hipil Hotel Valladolid ## Frequently asked questions ### Does Hotel Casa Hipil have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Casa Hipil pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Casa Hipil? > Self-parking is free at this property; nearby parking is also free. ### What time is check-in at Hotel Casa Hipil? > Check-in start time: 3:00 PM; check-in end time: 5:30 AM. Late check-in is available during limited hours. ### What time is check-out at Hotel Casa Hipil? > Checkout is at noon. ### Where is Hotel Casa Hipil located? > Located in the heart of Valladolid, this hotel is within a 5-minute walk of Mercado Municipal, Francisco Canton Rosado Park and Chocolate Museum - Story Valladolid. Cathedral of San Gervasio and Valladolid Municipal Palace are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Casa Hipil Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 97 8 - Good 51 6 - Okay 15 4 - Poor 4 2 - Terrible 3 ### 9.4/10 Cleanliness ### 9.2/10 Staff & service ### 8.4/10 Amenities ### 9.0/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 8/10 Good #### Verified traveller 6 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice, basic and well located. Basic hotel that is well located within valladolid. Given the price though, there are other more competitive options. ##### Verified traveller Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Corina 22 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities We enjoyed the lush garden and friendly staff. ##### Corina Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Geraldine 28 Nov 2024 Liked: Property conditions & facilities, room comfort #### Nice place close to the main square Nice place close to the main square with a parking option behind the hotel. Served the purpose and the beds were very comfortable. We left early so they prepared a lunch box for us which was simple but delicious and came handy while driving to our next stop. I would go again! ![](https://a.travel-assets.com/ugc/hotel-reviews/36172632B63F5D281890514A8202E3EB7F7857951732754984453.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Geraldine Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Rebekah 28 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved our stay so much. The breakfast was delicious. The whole place was very relaxing. Our room was enormous and beautiful. We really loved it here ##### Rebekah Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Steven 8 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities Friendly, clean, convenient ##### Steven Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Anne 18 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location, nice AC, friendly services ##### Anne Stayed 2 nights in May 2023 ### 8/10 Good #### Donna 4 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel and staff were nice, but I felt it was overpriced. There's nothing negative about the hotel itself ##### Donna Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Paolo 24 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel, very convenient to reach the main square of Valladolid. Bianca, one of the receptionist, has been very professional to suggest us the best areas to visit and some good places for drinks and dinner ##### Paolo Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Liam 21 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best Spot Had the best time! Hotel was so nice and the staff were all amazing and friendly. Courtyard was beautiful and so chill to hang out in the evening ##### Liam Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Fahad 28 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities A very cozy place to stay, the parking is about a 4 min walk away from the hotel, but overall, its a great place to stay. We just stayed for one night, a place to rest our heads for the night, its a great spot overall. Walkable to Valadolid square. ##### Fahad Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Rebekah 3 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a warm friendly wonderful place to stay with a great location in Valladolid. It’s a great base lol cation for Chichen Itzá and Río Lagartos. Staff were friendly and helpful, everything was clean and lively. I highly recommend ##### Rebekah Stayed 1 night in Dec 2023 ### 6/10 Okay #### Yashar 30 Nov 2023 Liked: Cleanliness Good location, but it is more like a bed and breakfast. Think of it as a clean place to sleep. We stayed one night and the staff thought we wouldn’t need towels because we are staying one night only. ##### Yashar Stayed 1 night in Nov 2023 ### 8/10 Good #### Verified traveller 25 Jul 2023 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Great Space, Lacking in Customer Service The family suite at Casa Hipil was perfect for our family of five (double bunk bed + queen bed) and we loved having access to a kitchen. The location of the hotel is great, just a few blocks off the main square. I’d recommend the hotel to other families but would note that ##### Verified traveller Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Deborah 14 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities We loved our two nights here in Feb 2024. We would have liked to stay longer but they wanted to charge us their regular rate so we had to move. We booked deluxe superior rooms which had a king and double bunk beds. Each room has a double bathroom and a small fridge. The tiny pool was perfect for a quick dip to cool off. We would highly recommend this hotel. ##### Deborah Stayed 2 nights in Feb 2024 ### 8/10 Good #### Clinton 12 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities Charming colonial place. Lovely staff. Wifi did not make it into our room, but fine in common areas. Lovely plants ##### Clinton Stayed 4 nights in Feb 2023 ### 8/10 Good #### Alejandra 15 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Agradable ##### Alejandra Stayed 1 night in May 2023 ### 6/10 Okay #### Jan 27 Nov 2023 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Average Very small breakfast and only cold shower, non of these was expected and receptionist did not care at all :) ##### Jan Stayed 1 night in Nov 2023 ### 6/10 Okay #### Verified traveller 12 Aug 2022 #### Budget below average hotel This is a budget below average hotel with a good location. Staff is not helpful. The room was quite small. The breakfast is at a nearby hotel and not in the hotel itself. The staircase to the rooms is narrow. I wouldnt stay again. ##### Verified traveller Stayed 2 nights in Aug 2022 ### 6/10 Okay #### Roberto 17 Aug 2022 Liked: Staff & service, property conditions & facilities Disliked: Amenities Room was waaay too small for 5 people. Room has not one blanket and the AC was right above one bed so whoever sleep in that bed was freezing. I went to get a blanket in the middle of the night and nobody was in the front desk. I like the proximity to the center ##### Roberto Stayed 1 night in Aug 2022 ### 8/10 Good #### Diriet 7 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property has a great location in the center of town and only a few blocks away from the central plaza. My room looked just like in the pictures but felt smaller and the bathroom was tight also. The rooms in the main building have very little soundproofing and you can hear everyone in the hallways with a loud echo. My room was on the street side and you can hear all the cars and loud motorcycles, it's quieter late at night but for light sleepers this may be an issue. The interior rooms may not have this issue but you would still hear your neighbors coming in and out and the doors closing. ##### Diriet Stayed 2 nights in Jul 2023 ### 2/10 Terrible #### Xavier 6 Apr 2023 Disliked: Staff & service #### Not good Very bad experience…. honestly lousy My reservation very clearly specified 2 beds and 4 guests. Nobody believes the story that they received the reservation for 1 single bed. The hotel to which they "accommodated" me was of a much lower category than what I had chosen and paid for. $1,800 pesos for a hotel where customers hang their clothes on the railings is ridiculous. Breakfast another joke. They ask me to say what time I want to have breakfast. I specified 7:30 am because we had to leave at 8:30 at the latest to catch a flight. They asked me to choose what we were going to have from the menu. The next day it was 7:45 am. The cook had not arrived. They didn't even have the ingredients for ANY of the dishes we had chosen and they were barely going to prepare. Bad experience. Terrible way to solve a problem where you did not respect reservation logistics and customer service. Everything, absolutely everything was an abuse and a mockery ##### Xavier Stayed 1 night in Apr 2023 ### 6/10 Okay #### R 29 Jan 2024 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### NOT what we paid for and i would like money back. It started out good. Found the reservation and was about to pay when the price I has booked on Hotels.com was $1100 pesos less than the price they wanted, not an issue they accepted my price, I paid and then it started. The Superior room, garden view etc. suddenly was not available, water damage from the roof (they are in a drought) so we needed to stay in a room attached to the lobby which was an old storage room with no windows right on a very busy street. We refused and after while were offered a room in a sister hotel down the street. we agreed but wanted to see the room first, no problem but it was being cleaned and we would have to wait. we agreed and after 45 minutes it turned out the room Was clean and we could look at it but not occupy because previous guest had left something in the safe and was coming back in 2 hours. Really ?? it was now getting dark. this room was facing the same noisy street, had a window that couldn't be opened and was definitely not a Superior room. Old tired bathroom at the end of the complex where wi-fi didn't work. It was now getting dark and we didn't have any other options. They were very nice and polite but were clearly pulling a scam. it was several weeks ago and I'm still not happy. A partial refund at least was in order. The Hotels.com discount was to me the start of the problem as there was no mention of a problem with the Superior room until then. Beware and read reviews about being stuck in the broom closet next to the lobby. ##### R Stayed 3 nights in Jan 2024 ### 6/10 Okay #### Holly 4 Apr 2023 Liked: Cleanliness Disliked: Staff & service #### Frustrating customer service. This was a frustrating experience. Two weeks before my stay I saw had to leave one day early. I contacted hotels.com to shift the check out. I had a reservation fully cancellable until one day before arrival. They said they could put a note in the reservation to let the hotel know I was checking out early and that if they charged me the extra night to let hotels.com know and they would handle it. I had tried phoning the hotel with no luck. Finally I heard from the hotel via whatsapp, who said they could cancel and rebook my reservation. I said hotels.com had sent them a message to change the check out, and replied, great see you soon. So the hotel charged me the extra night. The guy who checked me told me he would talk to the manager. No luck. Before I left, I tried again. No luck. I was told their policy was no refund for early check out. Well this wasn't an early check out. I had alerted the hotel and hotels.com 2 weeks earlier. Hotels.com then told me that they could only refund the $ if the hotel agreed, and that they didn't. On an email I was told I could send the receipt showing the extra charge. I can't get the hotel to give me a receipt. I have emailed and messaged. Terrible communication. I don't want to leave a bad review but they don't seem to care so here it is. The hotel itself is decent. We were put in the next door hotel because room 1 has no window. There is a cute pool. The rooms are clean but basic. Breakfast is modest but ok. ##### Holly Stayed 5 nights in Mar 2023 ### 8/10 Good #### Eugenia 28 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel muy muy bien, limpio. Muy bonito.. 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