Title: Hotel Hacienda Sanchez Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=10517709&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Hacienda Sanchez Peaceful gardens surround this welcoming retreat where guests can relax by the pool and enjoy meals at La Noria restaurant - a perfect balance of comfort and nature ## Photo gallery for Hotel Hacienda Sanchez ![Breakfast, lunch, dinner served; international cuisine - Hotel Hacienda Sanchez (Valladolid)](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/ddd923fa.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Hotel Hacienda Sanchez (Valladolid)](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/9ae52aa3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room | Pool | Outdoor pool - Hotel Hacienda Sanchez (Valladolid)](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/9633457c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Hotel Hacienda Sanchez (Valladolid)](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/719590ca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Hotel Hacienda Sanchez (Valladolid)](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/02899806.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Hacienda Sanchez offers a scenic location with international dishes at La Noria restaurant. Enjoy the garden terrace, outdoor pool, children's pool, and playground. Families love it! High-speed WiFi and attentive concierge services complete the experience. ## Reviews 8.4 Very good ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available £36 includes taxes & fees 5 Feb - 6 Feb ## Room options ### Check availability for these dates Tonight [Jan 6 - Jan 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=10517709&PinnedHotelID=10517709&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=10517709&PinnedHotelID=10517709&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 7 - Jan 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=10517709&PinnedHotelID=10517709&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=10517709&PinnedHotelID=10517709&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=10517709&PinnedHotelID=10517709&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=10517709&PinnedHotelID=10517709&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=10517709&PinnedHotelID=10517709&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=10517709&PinnedHotelID=10517709&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Standard Double Room ![Individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/70a0a1e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Deck/patio Individually furnished Air conditioning Connecting rooms available TV Separate bath and shower Private bathroom Free bottled water - Sleeps 4 - 2 Double Beds ### View all photos for Standard Double Room, Garden View ![Individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/93449b8e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Garden View ### Highlights Deck/patio Individually furnished Air conditioning Connecting rooms available TV Separate bath and shower Private bathroom Free bottled water - Sleeps 4 - 2 Double Beds ### View all photos for Villa, 2 Bedrooms ![Villa, 2 Bedrooms | Individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/9a6a3841.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 2 Bedrooms 8.0 Very good 1 review ### Highlights Deck/patio Individually furnished Air conditioning Connecting rooms available TV 2 bedrooms Private bathroom Separate bath and shower - 2 bedrooms - Sleeps 6 - 4 Double Beds ### View all photos for Standard Villa, 1 Bedroom ![Standard Villa, 1 Bedroom | Individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/7623c315.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Villa, 1 Bedroom 8.0 Very good 2 reviews ### Highlights Deck/patio Individually furnished Air conditioning Connecting rooms available TV Separate bedroom Separate bath and shower Private bathroom - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Villa, 1 Bedroom ![Superior Villa, 1 Bedroom | Individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/9d9a9f8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Villa, 1 Bedroom ### Highlights Deck/patio Individually furnished Air conditioning Connecting rooms available TV Separate bedroom Separate bath and shower Private bathroom - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Bed ### View all photos for Superior Villa, 2 Bedrooms ![Superior Villa, 2 Bedrooms | Individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/11000000/10520000/10517800/10517709/4cd223aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Villa, 2 Bedrooms ### Highlights Deck/patio Individually furnished Air conditioning Connecting rooms available TV 2 bedrooms Separate bath and shower Private bathroom - 2 bedrooms - Sleeps 6 - 3 Double Beds and 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FValladolid-Hotels-Capital-O-Hacienda-Sanchez.h10517709.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FValladolid-Hotels-Capital-O-Hacienda-Sanchez.h10517709.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.70295%2C-88.20272&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=b1YmqpT87PngfJghb7hYIlhA5no=) Ubicado al inicio AV. Zaci-hual, Valladolid, YUC, 97780 #### What's nearby - Mercado Municipal \- 16 min walk \- 0.9 miles - Cenote Zaci \- 19 min walk \- 1.0 mile - Valladolid Municipal Palace \- 19 min walk \- 1.1 miles - Cathedral of San Gervasio \- 19 min walk \- 1.1 miles - Calzada de los Frailes \- 4 min drive \- 1.2 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 106 min drive #### Restaurants - ‪All Natural jugos & licuados - ‬10 min walk - ‪La sirenita - ‬18 min walk - ‪Loncheria Olich - ‬14 min walk - ‪Canto Encanto - ‬18 min walk - ‪El Patio Restaurante - ‬3 min drive ## About this property ### Hotel Hacienda Sanchez Property highlights Consider a stay at Hotel Hacienda Sanchez and take advantage of a terrace, a garden and a playground. The on-site international cuisine restaurant, La Noria, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a bar. Other perks include: - An outdoor pool and a children's pool - Free self-parking - Continental breakfast (surcharge), tour/ticket information and concierge services - A 24-hour front desk, luggage storage and a banquet hall Room features All 51 individually furnished rooms include comforts such as air conditioning, as well as amenities such as free WiFi and free bottled water. Extra conveniences in all rooms include: - Bathrooms with separate baths/showers and free toiletries - TVs with cable channels - Decks/patios, daily housekeeping and phones ## Similar properties ![Garden](https://images.trvl-media.com/lodging/14000000/13440000/13434900/13434895/23cd463e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Marciala Hotel Boutique Valladolid - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.0 Wonderful 430 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=13434895&PinnedHotelID=13434895&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/25000000/24250000/24241100/24241063/a6a4097e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa San Juan Valladolid - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 276 reviews £46 includes taxes & fees 7 Jan - 8 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=24241063&PinnedHotelID=24241063&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9 AM to 9 PM, pool loungers](https://images.trvl-media.com/lodging/31000000/30420000/30411300/30411237/b95957d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel San Clemente Valladolid - 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Pool - Parking included - Free Wi-Fi - Air-conditioning 9.4 Exceptional 22 reviews £33 includes taxes & fees 8 Jan - 9 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=112060990&PinnedHotelID=112060990&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/49000000/48900000/48893800/48893712/bac83a62.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Margarett Hotel Valladolid - Pool - Breakfast included - Pet-friendly - Free Wi-Fi 9.2 Wonderful 61 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=48893712&PinnedHotelID=48893712&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Daily continental breakfast available 7 AM to 11 AM for a fee: MXN 100 per person - A restaurant - Snack bar/deli ### Restaurants on site - La Noria ### Things to do - Children's pool - Outdoor pool - Playground ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Terrace ### Accessibility - No lift ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Separate bathtub and shower - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Connecting rooms available - Individual furnishings - Phone ## Policies ### Check-in Check-in time starts at 3:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately MXN 100.00 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Hotel Hacienda Sanchez Valladolid Hotel Hacienda Sanchez Hacienda Sanchez Valladolid Hacienda Sanchez Capital O Hacienda Sánchez Hotel Hacienda Sanchez Hotel Hotel Hacienda Sanchez Valladolid Hotel Hacienda Sanchez Hotel Valladolid ## Frequently asked questions ### Does Hotel Hacienda Sanchez have a pool? ### How much does it cost to stay at Hotel Hacienda Sanchez? ### Is Hotel Hacienda Sanchez pet-friendly? ### How much is parking at Hotel Hacienda Sanchez? ### What time is check-in at Hotel Hacienda Sanchez? ### What time is check-out at Hotel Hacienda Sanchez? ### Where is Hotel Hacienda Sanchez located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Hacienda Sanchez Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.0 Location ### 8.6 Staff & service ### 8.8 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 127 8 - Good 118 6 - Okay 31 4 - Poor 13 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Flora 26 Dec 2025 Liked: Cleanliness, property conditions & facilities Cozy villa perfect for family. The place was gorgeous,selva like. Friendly staff that recommended cenotes and other attractions nearby. The food at the restaurant was unique and delicious. Recommend this place for a family trip. ![Welcoming is a plus!](https://a.travel-assets.com/ugc/hotel-reviews/86d48ce1-a294-4765-9598-a13c0f138822-1766789383689.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Great cenotes nearby ](https://a.travel-assets.com/ugc/hotel-reviews/b5869995-0a56-4a48-bfc0-47362c4b1774-1766789383508.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Cenote nearly ](https://a.travel-assets.com/ugc/hotel-reviews/d64d13e3-8f49-4949-b792-3c28db49b56e-1766789376539.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Great outdoor ](https://a.travel-assets.com/ugc/hotel-reviews/a8b75ad9-7e26-4561-a3f7-fb8b33e9f292-1766789380123.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Flora Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Carina 20 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super ##### Carina Stayed 3 nights in Oct 2025 ### 8/10 Good #### Elyor 5 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities nice ambience, trees. ##### Elyor Stayed 2 nights in Feb 2025 ### 8/10 Good #### Luis Carlos 26 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place ##### Luis Carlos Stayed 1 night in Dec 2023 ### 6/10 Okay #### Nallely 7 Aug 2025 Liked: Cleanliness, staff & service Ok ##### Nallely Stayed 1 night in Jul 2025 ### 8/10 Good #### Lucinda 17 Mar 2025 Excelente ##### Lucinda Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Kris 8 Mar 2024 Liked: Cleanliness, staff & service, room comfort Had a great one night stay. The staff were friendly and the location couldn’t be better. The food is also quite nice. ![](https://a.travel-assets.com/ugc/hotel-reviews/9BD85B4F8B303D50108982664D2E8CE1066B63601709934857257.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/550D563C8FB0208A41DA25B8037761C1DF90736A1709934858692.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4964E15DE189A30971B079B33BB2FF5F7E6095481709934857162.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AFD2353F5FD2D4A081C9D68BC2EE09295C4594AC1709934854964.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kris Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Manuel 14 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's ideal for someone that loves peace and quiet. ##### Manuel Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Carole 19 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice villa in a beautiful garden. Rented the villa 2 rooms. Was perfect for our stay. It rained, so it was humid. ##### Carole Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Elise 17 Mar 2024 Liked: Staff & service, amenities, property conditions & facilities Very close to downtown but quiet enough to sleep well. Super cute property with beautiful gardens and art everywhere ##### Elise Stayed 1 night in Mar 2024 ### 8/10 Good #### Daniel 16 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice place, wonderful staff This is a nice property with small bungalows as well as hotel rooms. It's back to back with a shopping mall with a grocery store and coffee shop. The staff are also very honest. I left my wallet in the restaurant one evening and the next morning, as I walked out of my bungalow to see if it was there, the manager came running with it before I got 20 feet from the door. ##### Daniel Stayed 1 night in Jan 2025 ### 10/10 Excellent #### HAMDAN 6 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location with nice swimming pool and a garden. Recommend ##### HAMDAN ### 10/10 Excellent #### Alejandra 4 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved ##### Alejandra Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### RUBEN AGUIRRE 13 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Pool ##### RUBEN AGUIRRE Stayed 1 night in Aug 2023 ### 6/10 Okay #### Holly 8 May 2025 Liked: Cleanliness, staff & service, amenities Cute place with beautiful grounds. Nice pool. The restaurant on the property was really good. Fairly safe area. I walked to the laundry mat and a shopping center without issue. No elevator. I had to walk up to third floor with so much luggage. Small to average size room with A/C, but old, 2-prong outlets. The walls and windows are thin. While I love nature and animals, the grackles were unbearably loud before 5am. I could barely sleep. Also, I heard my neighbors pretty well. Small bathroom and our showerhead was so old that it barely worked. ##### Holly Stayed 2 nights in Apr 2025 ### 6/10 Okay #### evelyn 3 Jan 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities I have been visiting the Hacienda for years. This time I was saddened by the way the rooms looked, the towels are very old they smelled good but they need to be replaced. The beds are old and uncomfortable and so are the pillows, rooms need to be updated. I was sad to see how abandoned my favorite hacienda in Mexico is looking. ##### evelyn ### 10/10 Excellent #### Yuk Ching L 5 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice garden, friendly staff, museum of antique cars, shopping mall just round the corner. Ice cream and Chinese food in the mall are good. Laundry service just round the corner of the mall. Walking to the town is about 10-15 minutes. Taxi 40 pesos. ##### Yuk Ching L Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### ramon 24 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### ramon Stayed 1 night in Mar 2024 ### 4/10 Poor #### Hussain 28 Dec 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Was very dark outside when I arrived. No lights. Had to use a flashlight to unload my car. Room was dirty so I had to switch but then that new room didn't have soap or a functioning ac remote but the host was kind and rectified it. The room was good but unfortunately they allow smoking in the public areas so it smelled outside. Ruined the whole vibe. Also, no hot water in the shower. ##### Hussain ### 6/10 Okay #### melanie 11 Feb 2024 Liked: Staff & service, property conditions & facilities We've been guest of hacienda Sanchez many times over the last 15 years. Who is nice to see the improvement of animals statues added to a garden made it feel more like a true hacienda. However the food on Sunday evening in the restaurant was not edible. The staff did kindly cancel the order. Also they have implemented strange charges you now pay 30 pesos for a small container of ice where you can get a 7 lb bag of ice for less than that a block away at a major grocery store. Also the room was not as clean as in the past it was one of the cabanas not the hotel rooms so I'm hoping as I alerted management these things will be addressed. I hope to return to the hotel in the future ##### melanie Stayed 1 night in Feb 2024 ### 2/10 Terrible #### Eude 3 Jul 2022 Disliked: Staff & service, property conditions & facilities While this property has a certain charm to it from the outside, don't let this fool you. This place has decayed in the last few years since our last stay. We had stayed here twice before and decided to come back. Big mistake! Some parts/areas look like they could use some painting. To start off, there was no hot water. When I complained to the front staff they promised they would turn the "boilers" on. Apparently this either took way to long to heat the water or was never done, since all three of us traveling had to take cold showers. Second, the shower ceiling was falling apart and filled with mildew. I stayed in room 212\. The A/C unit also struggled to cool the room off, even at the lowest setting available. Third, the bed sheets and towels were hard and coarse. The bed sheets were also so thin and worn out that you could see the mattress right through them. The room also had a musty smell of old. On a positive note, they do have solar panels and the restaurant had Ok food (not great, just Ok). By 7 PM, they had none of the dishes featuring chicken. The portions were of a decent size and they were flavorful. Overall, this was a very disappointing experience. There are other hotels next to the Cathedral/central square which are 10 times better and cost only about $10 more per night. Skip this place and for about $10 more, indulge in a much better place around the Cathedral. ##### Eude Stayed 1 night in Jul 2022 ### 10/10 Excellent #### ANA PAULA 29 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities La habitación es muy confortable solo un pequeño detalle en la regadera del baño sale muy poca agua ##### ANA PAULA Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Bertha 22 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Había agua caliente, el aire acondicionado enfriaba bien, había estacionamiento gratuito. Para un fin de semana está bien. También tienen alberca. Recomiendo tener auto para ir al centro . ##### Bertha Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Isaac 7 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Agradable lugar muy atentos. Te dan desayuno. Incluido. Nos gusto mucho. ##### Isaac Stayed 2 nights in Sep 2025 ### 8/10 Good #### Eduardo 3 Aug 2025 Liked: Amenities lugar tranquilo y agradable ##### Eduardo Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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