Deluxe Studio Suite | In-room safe, desk, laptop workspace, blackout curtains

Reviews of Sweet Hotel Renasa

3 out of 5
Sweet Hotel Renasa
Avenida de Catalunya 5, Valencia, Valencia

Reviews

8.2

Very good

Rating 10 - Excellent. 88 out of 245 reviews" "
Rating 8 - Good. 103 out of 245 reviews" "
Rating 6 - Okay. 33 out of 245 reviews" "
Rating 4 - Poor. 11 out of 245 reviews" "
Rating 2 - Terrible. 10 out of 245 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Lloyd

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay, Not Worth the Price
I recently stayed at Sweet Hotel Renasa, & I must say it was not a good experience at all, especially considering the amount of money paid. There are definitely better hotels available that would provide at least a decent level of service for a similar price. The room was incredibly small. It felt cramped and suffocating, almost like being in a prison cell. The lack of space made it difficult to move around comfortably and enjoy my stay. Furthermore, the condition of the toilets was highly disappointing. There was water on the floor, and I even found hair on the toilet commode seat. The glass in the toilet was wet, which gave off an unclean and unsanitary impression. The placement of the bed right next to the door was another issue. It resulted in a constant disturbance from the noise in the corridor. The staff members were talking loudly early in the morning, making it impossible to get a peaceful night's sleep. I had to resort to using a white noise app on my phone just to drown out the noise and try to rest. Adding to the discomfort, the radiator in the room made loud thud sounds, which further disrupted my sleep and added to the overall lack of tranquility. No iron facility. Based on my experience. The issues with the room size, cleanliness, noise, and maintenance were significant enough to overshadow any positive aspects of the hotel. I am genuinely surprised that this hotel has received an 8* review, as my experience did not align with such high praise
Stayed 2 nights in Nov 2023

8/10 Good

Adelino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location a short walk from the metro. Easy to walk into the heart of Valencia from the hotel. Beautiful area close to the park also.
Stayed 1 night in Oct 2023

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good rooms, avoid breakfast
Stayed for 3 nights early August. Room is spacious, clean and comfortable. My only grip with the hotel is the breakfast. Limited choice, the ‘hot food’ ie scrambled eggs, bacon etc are brought out at 08:00 not kept warm through to 10:00. Essentially by 8:15 everything is cold. Limited selection of fruits and what is there can be of poor quality. Free parking in the streets nearby, but you may have to drive around the block a few times to find a space
Stayed 3 nights in Aug 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Customer service , excellent location
Stayed 2 nights in Aug 2023

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renasa Hotel 10/10
This hotel is excellently placed to reach the city centre and the airport via the Metro. The staff were very helpful and amenable. It has a coffee, snack or meals dining area open all day. There are also many good restaurants and snack bars near and easy to walk to. Breakfast has a wide selection and is worth the money. Highly recommend this clean and welcoming hotel.
Stayed 9 nights in Jun 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night prior to early transatlantic flight. Staff was very nice and allowed to check couple of hours earlier vs usual, as was leaving 4 am next day. Facility is very clean. Staff is welcoming. Area is next to University campus, walkable and nice. Relatively close to Terranos / Old town gates Towers and Turia river dry bed gardens. Nice one day stay. Recc with no reservations….
Stayed 1 night in May 2023

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good. But, I would really appreciate luggage racks for the room so the suitcases don’t have to be on the floor.
Stayed 3 nights in May 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, comfortable room and nice dinner. Good position
Stayed 5 nights in May 2023

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property was super clean and the staff was both friendly and efficient. As we were a group of three couples scattered throughout the property we found each room was different in both size and amenities. We had the biggest room but no fridge or bidet while the one other couple with the cheapest room had both of these. The third couple had a much smaller room than the rest of us and also without the amenities of the cheapest room. All in all, we were happy because of the cleanliness and super staff!
Stayed 3 nights in May 2023

8/10 Good

Gavin, Faringdon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Slavcho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked it!
Stayed 9 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice near UPV
We were visiting UPV, so only a 10 - 15 min walk. Excellent breakfast worth the price.
Stayed 2 nights in Nov 2022

10/10 Excellent

Phillip Webb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good, stylish and centrally located.

8/10 Good

Eryk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conference stay.
Spacious rooms, and friendly staff. Working A/C was very much appreciated. Generic hotel breakfast was a little bit hit and miss.
Stayed 6 nights in Sep 2022

8/10 Good

Sally

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed here whilst working at the local University. The staff were friendly and the spaces were clean, safe and quiet. My only negatives were the limited air conditioning and very few plugs in the room.
Stayed 4 nights in Jul 2022

8/10 Good

Punit Jaiantcumar

Travelled with group
Liked: Staff & service
It was a nice, 3-star hotel, probably a 3.5 but I can’t give a 4 star due to property conditions and others things. The rooms were ready and cozy, clean and tidy. The buffet wasn’t that great, there wasn’t a good range of food, there was cross contamination of meat and vegetarian stuff as some of my friends my cannot eat meat. There were broken things in the rooms, sometimes the blankets had dirt marks, the shower head was dark of not being clean and I think for the price it wasn’t worth at all even for a 3 star. I have payed less for 4 star that have better conditions. It was okay experience but I wouldn’t comeback or recommended it.
Stayed 3 nights in Jun 2022

10/10 Excellent

Zsolt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean safe
Stayed 4 nights in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel stay
Nice Hotel, Convenient location for my requirement and very good overall value for money.
Stayed 1 night in Jan 2022

2/10 Terrible

Viktor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could use just a few improvements
I wanted to give this hotel the full stars but I have to be completely honest...there were a few items that bothered me. The first item that got under my skin is I specifically booked this hotel for the access to the gym even though I paid about 20% more than some of the other hotels who were closer to the city center. When I arrived the gym was closed and I was told due to COVID however they didn't advertise this when booking. Also, all the gyms in the local area were still open so I think this must have been a liability issue with the hotel. A few other recommendations if this hotel wishes to compete with some other hotels is to offer a few items that usually come standard with a room: kettle, cups, complimentary tea/instant coffee. Also there was only 1 towel and 1 hand towel in the room. I've never seen this before...almost all rooms I've ever stayed in offer 2 of each. Overall my stay was not bad but I'm just offering some feedback for improvement.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Fit for purpose
Clean and convenient for a short stay
Stayed 2 nights in Mar 2020

10/10 Excellent

May, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the university, shops, and restaurants.
Stayed 6 nights in Jan 2020

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice visit!
STAFF WAS VERY ACCOMODATING. ROOM WAS CLEAN LARGE COMFORTABLE WOULD STAY THERE AGAIN.
Stayed 1 night in Dec 2019
Response from alf on 22 Dec 2019
Thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and presentable. Hotel was short walk from metro station. Staff were excellent. My only gripe was noise from other hotel guests, whether they were in the corridor or adjacent room.
Stayed 5 nights in Nov 2019

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night.
Very nice hotel neat and clean, good beds and spacious. Surprisingly no coffee service (equipment) in the room and no bathroom counter or cabinet for toiletries. Good breakfast included.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Hotel
Stayed 2 nights in Aug 2019

8/10 Good

S J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic rooms, but clean with friendly staff.
Stayed 3 nights in Jun 2019

10/10 Excellent

Laurianne, Wayland, Ma

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and clean, large bathroom. Staff were friendly and helpful.
Stayed 2 nights in Dec 2018

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and location. The staff took great care of us!
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet
The hotel is located right across from the main train station - so getting there was easy. The room was large and the bathroom even had a tub with shower. I would definitely stay there again.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Justin, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Very pleasant stay, great value, very clean & comfortable. Very helpful at front desk.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Alf on 3 Feb 2018
Muchas Gracias

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
We felt safe and comfortable. The hotel was quiet, but you can hear the traffic out front.
Stayed 5 nights in Nov 2017
Response from Francisco J. Ten on 20 Dec 2017
Thank you very much for your comment.

10/10 Excellent

raj, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very helpful staff and would book again no problem
Stayed 3 nights in Nov 2017
Response from Francisco on 25 Nov 2017
Thank you very much for your comment

8/10 Good

Patricia

Liked: Cleanliness, staff & service, room comfort
Convenient place!
Nice place for the money. Convenient.
Stayed 3 nights in Sep 2017

8/10 Good

Krishna, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
Enjoyed our stay here. The reception staff were helpful and friendly, the restaurant offers a limited but good range of food and drinks. Location is well connected by public transport, though a bit far to walk to the beach. I’d stay here again.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Maude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, in the middle of everything
Good spot in the middle of all the attractions. Close to multiple bus stations. The Hotel is a bit noisy thought (maids and people), bring earbuds if you want to sleep between before 2am and after 8h.
Stayed 4 nights in Jul 2017

10/10 Excellent

allen, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a real gem.
This hotel is a real gem, the hotel is clean, nice size rooms and the hotel staff are very helpful. They have an attached cafe that serves great food. We added a couple of extra nights since we liked this place so much.
Stayed 3 nights in May 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Zero customer service. NOT Secure.
The manager refused to speak with us when we had a question about checking out early from the hotel. I understand if there is a no refund policy, but for a manager of a hotel to refuse to speak to one of their guests is completely unprofessional. The hotel staff acted too good to help us with any problems. We tried to obtain a receipt at the end of our stay and it was near impossible to get a receipt depicting our stay. They thought a printed out credit card charge was sufficient. My friend stayed in a different room and he received a completely different format for a receipt. Anyone can go to the front desk and ask for a key. My travel buddy was given a key to the wrong room and walked in on a woman in the middle of the night. Anyone was able to ask for a key without showing any form of ID. I would not recommend staying here to anyone.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

PAUL

Parking issue
Beware parking your car here...window was put in on first night....strangely nothing was stolen and suspiciously convenient there is a car window place right across the road from the hotel which the staff knew the number for...so maybe happens a lot?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 28 Nov 2016
Gracias