Ratings based on 667 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Perth WA

Good hotel with excellent service

Posted 18-Aug-2016
Pros: The room and cleaning Liness
Cons: Not much as we received very helpful and professional service
Location: Good local cafes nearby
Notified the hotel of our expected late arrival and the service given by reception staff was excellent. A great room was provided and the overall service was superb
5out of 5
by A verified traveller from 日本:福岡


Posted 17-Aug-2016
Pros: 全体、特にフロントの対応と清潔感。
Cons: 特に見当たらない。
Location: 駅にも近く、大通りから少し入っているので割合静かです。
2out of 5
by A verified traveller

Not a bad hotel which is centrally located

Posted 07-Aug-2016
The hotel itself was very well located and the room was huge and well appointed. The staff were friendly too. Unfortunately the room (& also the floor when we stepped out of the lift) had a strange smell which was quiet overpowering. If not for this, we would happily recommend this place to others.
3out of 5
by A verified traveller

Ok hotel at a great location

Posted 04-Aug-2016
Pros: The location
Cons: Have access to an iron.
Location: Lots of places to eat and shop as well as sightseeing, Easy access to transport.
Excellent location at walking distance from train station, dining, shopping etc. The rooms were clean and staff were civil. The hotel advertised coffee in the lobby but this was only until 7 am. also there was no iron in the room or available. The only option was to pay to have clothes ironed. I however recommend the hotel for the great location and the overall comfort and cleanliness of the room.
4out of 5
by A verified traveller from Cheshire

Good location near to city centre; quiet street.

Posted 01-Aug-2016
Pros: Quiet location but near to sights also clean.
Cons: Ironing facilities in the room, also darker curtains to absorb more light.
Location: Near to station and the bullring. 15-20 minutes to cathedral. Recommend visit to San Nicolas church and the Bioparc.
Hotel more 3 than 4 star - clean but a little tired. Perfect location for a weekend break or if you were taking the train elsewhere as very close to the station and bullring. Disappointing that there was no iron or ironing board in the room so pack your own if required. Well located for central sights and for number 32 bus to the beach which takes about 30 minutes. Staff helpful and recommend La Paneria in Gran Via de Castro round the corner for breakfast/brunch for under 5 Euros. Also at the opposite end of the street El Moscett for a late evening drink.
3out of 5
by A verified traveller from Trinidad

Posted 26-Jul-2016
My family booked 6 rooms to attend an event. The best thing about the hotel was the location. Near to everything...food, attractions, shopping. The rooms were clean and adequate in size. This holds for both the double and triple rooms. The reception staff were civil, while my experience with a male attendant in the restaurant was very unpleasant; he ignored me when I sought clarification on the procedure. He simple said 'no ingles' and walked off !. Other family members had an ok experience in the restaurant. I gave the hotel an overall rating of 3 due to the lack of an iron or availability of one, the very erratic wifi and some of the staff. I will however recommend it for the location and cleanliness.
1out of 5
by A verified traveller from los angeles

Roach infested dirty and at most 1 star hotel

Posted 09-Jul-2016
Soon after arrival, we encountered a roach crawling along the bed. We notified the front desk about our discomfort to stay in that room. The management VERY rudly refused to change our room. TV did not work. Breakfast area was also dirty serving substandard Coffee and old pastry. STAY AWAY FROM THIS ROACH INFESTED HOTEL.
5out of 5
by A verified traveller

Really nice hotel, very central Location

Posted 25-Jun-2016
Pros: Location, cleanliness, friendliness of staff
Friendly helpful staff, lovely breakfast, quality and spotlessly clean and comfortable room. Would definitely stay here again
4out of 5
by A verified traveller from 愛知県名古屋市


Posted 24-Jun-2016
キレイで快適。シャワーもしっかり使えてドライヤーもあります。部屋でお酒を飲むのに氷が欲しくて頼んだら、早急な対応をしてくれました。 フロントの方は皆さんゆっくりした英語で対応してくれ、向こうから地図を渡してくれて非常に丁寧な対応でした。
3out of 5
by A verified traveller from rosmalen

Prima, had er iets meer van verwacht

Posted 22-Jun-2016
Ligging is prima. Kamers op de foto's zien er mooier uit dan in werkelijkheid. Badkamer en vloer kunnen hebben een opknapbeurt nodig. Personeel is erg vriendelijk. We waren wat te vroeg maar dat was geen probleem.