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Reviews of Hévéa Appart Hôtel

3 out of 5
Hévéa Appart Hôtel
83 avenue de la Marne, Valence, Drome

Reviews

8.2

Very good

Rating 10 - Excellent. 150 out of 469 reviews" "
Rating 8 - Good. 233 out of 469 reviews" "
Rating 6 - Okay. 57 out of 469 reviews" "
Rating 4 - Poor. 16 out of 469 reviews" "
Rating 2 - Terrible. 13 out of 469 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Small studio but well-equipped. Comfortable bed, good shower, everything very clean. Service at reception was efficient, friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Elisard

Stayed 1 night in Jul 2023

10/10 Excellent

Henry, Stittsville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a convenient location and exceeded expectations given the price point for our one night stay.
Stayed 1 night in May 2023
Response from . on 19 May 2023
Good morning,We are delighted to read that you enjoyed our hotel and your overall stay. Your comment will be shared with our teams and we thank you for all the positive you highlight.Thank you for taking the time to leave us a review,We hope to have the pleasure of welcoming you again soon. Cordially,The Reception Team

10/10 Excellent

RRM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price/quality is excellent
Stayed 1 night in Apr 2023
Response from . on 7 May 2023
Cher Client,Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement et vous remercions vivement d'avoir pris le temps de nous le faire savoir, à travers ce commentaire. Nous serions ravis de vous accueillir à nouveau lors de votre prochain séjour. Bien cordialement, La Réception

10/10 Excellent

Delphine

Stayed 1 night in Apr 2023
Response from . on 7 May 2023
Cher Client, Merci d'avoir pris le temps de laisser une note après votre récent séjour parmi nous. Nous serions ravis de vous accueillir à nouveau lors de votre prochain séjour. Bien cordialement, La Réception

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Valencr
Nice stay at this hotel
Stayed 2 nights in Sep 2022
Response from . on 27 Nov 2022
Hello,We are delighted to read that you enjoyed our hotel and your overall stay.We hope to welcome you again soon.Best regards, The reception

8/10 Good

Kateryna

Stayed 2 nights in Jun 2022

8/10 Good

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel room was nice, right downtown. The parking garage was small and dark.
Stayed 1 night in Mar 2022
Response from Front Desk on 8 Apr 2022
Dear Courtney, Thank you so much for your compliments. Regarding the parking we are truly sorry. it was a pleasure to welcome you and we hope having the opportunity to see you again . Kind regards, Karim / Front Desk

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location
It was fine, very good value for money. Room was spacious and perfectly clean. Had to pay for parking, but it was very secure and convenient so worth it.
Stayed 1 night in Sep 2021
Response from Front desk on 9 Oct 2021
Dear David, Thank's for you comment about your stay. We hope to welcome you again in our hotel soon. Best regards

6/10 Okay

Jochen

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2021
Response from La Réception on 18 Sept 2021
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser une note suite à votre séjour. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement, Cordialement, La Réception

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
No frills but comfortable stay. Quite convenient and friendly
Stayed 1 night in Aug 2021
Response from Reception team on 12 Sept 2021
Hello, We thank you very much for your rating following your recent stay and hope to have the pleasure of welcoming you again soon, Regards, Reception team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for a stopover
Good stay. Not an incredible place, but has all the basics you need. Clean and spacious.
Stayed 1 night in Aug 2020
Response from Front Desk Team on 13 Sept 2020
Good afternoon, Thank you for your feedback. We appreciate it. Regards,

8/10 Good

Verified traveller

Liked: Property conditions & facilities
our stay was okay
We stayed at this hotel for 2 nights. It was so-so. The location was good and the room was not too small, considering that it was a studio. It came with a little kitchenette, which was convenient. The room was cleaned daily but I found some dusty places here and there, like in the closet or in the bathroom, etc. The WIFI was not so great depending on the time of the day, but in general, it was okay. Our room was facing the round-about, but it was quiet as we kept the window closed.
Stayed 2 nights in Oct 2019
Response from Front Desk on 2 Nov 2019
Dear, Thank you for taking time to leave a feedback on your recent stay with us. We are very happy you found our location ideal for your travel needs. Feedback gives us a chance to keep our standards in line and improve on areas we may lack sometimes. Once again thank you and we look forward to welcoming you back on your next visit to Valence.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay, lovely reception team. Had the all the amenities you would require!
Stayed 1 night in Jul 2019
Response from Front Desk on 7 Jul 2019
Good morning, Thank you for your feedback ! We will not fail to transmit your impressions to our team. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Front Desk on 7 Jul 2019
Thank you for your feedback !

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from La Réception on 9 Jun 2019
Bonjour, Nous vous remercions pour cette note si positif. Nous espérons vous accueillir prochainement au sein de notre établissement, Cordialement, L'Equipe de Réception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from La Réception on 9 Jun 2019
Bonjour, Nous vous remercions pour cette note si positif. Nous espérons vous accueillir prochainement au sein de notre établissement, Cordialement, L'Equipe de Réception

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight
Great location for overnight. Kitchenette is a great bonus. Very clean and quiet rooms
Stayed 1 night in May 2019
Response from Front Desk on 2 Jun 2019
Dear Anita, Thank you so much for your lovely review. We are glad you had a great stay with us and you enjoyed the room and its amenities. Looking forward for welcoming you back soon, Kind regards,

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from La Réception on 2 Jun 2019
Chère Hélène, Un grand merci pour cette excellente note que vous attribué à notre établissement suite à votre séjour parmi nous. A bientôt le plaisir de vous accueillir à nouveau, Bien cordialement,

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was well-designed and comfortable, also quiet, once the window had been closed to shut out the noise of the fountain. The kitchen could have been better equipped crockery- and cutlery-wise, but was adequate for a short stay. The immediate area was a little insalubrious, but near to shops, though not to the rail station. However, the large bus interchange was not far away, readily accessible on foot. I preferred this to the other chain apart-hotel I used in Valence at the start of my holiday/
Stayed 1 night in May 2019
Response from Front Desk on 2 Jun 2019
Dear Geoff, Thank you very much for reviewing your stay in our establishment. We hare very happy you enjoyed it and we hope we could welcomie you back again for your next visit to Valence. Kind regards,

8/10 Good

Dion

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Wifi was not working for the first 24hrs we were there.
Stayed 3 nights in Sep 2018
Response from Front Desk Team on 26 Oct 2018
Dear client, Regarding to the WIFI, did you talk about that with our staff? Maybe we could be hepful and we are so sorry if you have encountered problems relating to grid connection. Regards, The Front Desk Team

8/10 Good

Grimaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from . on 24 May 2018
Bonjour Monsieur Grimaud, Merci d’avoir pris le temps de partager vos impressions à propos de l’APPART HOTEL HEVEA *** Valence. Votre témoignage nous permet de faire évoluer la qualité de notre service. Bien Cordialement L'équipe de Réception

8/10 Good

Khrist

Liked: Cleanliness, property conditions & facilities, room comfort
Bonjour Valence
Nice unique place. Location is wonderful. People are friendly. Other then the bed which was stiff and the WiFi that didn’t work very well and had some ridiculous process to turn on id say it’s solid place to stay for the price
Response from Anne-Laure / Front Desk on 17 Mar 2018
Dear Customer, Thank you for taking time to leave a feedback on your recent stay with us. It is wonderful to know that you’ve found our staff to be helpful. We all hope to get the chance to welcome you back in the not too distant future. Best regards, The Front Desk

6/10 Okay

Jan W., Dalton, Georgia USA

Adequate room, but with city noise
We don't usually stay at hotels on our pleasure trips, and we try to avoid staying in cities. Apart from that, the Appart Hôtel offers what you need for a night's stay - good bed, hot shower, and the means to feed yourself or make a hot drink, if necessary. The inconveniences of this stay included the challenges of parking underground and having to negotiate very tight corners, walking to and from the garage, and being situated right on the roundabout with city life making noise late into the night.
Stayed 1 night in Dec 2017

2/10 Terrible

PAK

Disliked: Room comfort
Unsatisfied
aircon locked at 20C hot air, too much for temp. 26C outdoor. Hotel advised to open window, main street traffic was too loud for our sleep. Very strong of room air aroma, can 't sleep. Will not visit again.Room very small
Stayed 1 night in Oct 2017
Response from Morgane on 22 Oct 2017
Dear Madam Pak Sohn, We are really sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know, cordially, François - Reception

8/10 Good

Dafydd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay even with a power cut!
Nice room s plenty of space, just settling down to eat when the power went in the room. Staff quickly moved us to a room adjacent (a lot smaller) when they found they couldn't get the power back on. Worked out okay just ate an hour late and had to cook some more spaghetti!
Stayed 1 night in Aug 2017
Response from Morgane on 17 Aug 2017
Dear Dafydd, Your comments and suggestions allow us to improve our services, so your opinion is very important to us. Please be assured that your opinions and comments will be shared with the concerned teams. We hope to welcome you again soon. Best regards. the reception team.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet weekend ...
Clean comfortable with basic self catering facilities.... could do with a toaster! Good air conditioning, useful for the centre of town. Very French town with some nice local restaurants and a Lidl for supplies. Pretty park but little else to see and do. River is accessible via an tunnel under the road and nice for a stroll but some air pollution from the traffic.
Stayed 3 nights in Jul 2017
Response from Morgane on 13 Jul 2017
Dear guest, Thank you ever so much for taking the time to leave a lovely review of your stay at the Appart'Hôtel HEVEA***. It is wonderful to read that you have enjoyed our location and our rooms with kitchens inside. We hope to welcome you back soon, Kind regards, The Front Desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was pretty nice and well equipped
Very friendly English-speaking staff. Street parking could be problematic. Hotel does have a parking space in a nearby underground garage. It is extra EUR 6 per night. Be warned thought that it has one-way entrance and it is very tight. Room was pretty nice and well equipped. We did not try breakfast
Stayed 1 night in Jun 2017
Response from Morgane on 11 Jul 2017
Dear guest, Thank you for taking the time to share your recent experience at Appart'Hôtel HEVEA***. We are looking forward to seeing you soon. Kind regards, The Front Desk

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well located, friendly and clean
Modern, super clean apart-hotel near old town and university. Very friendly welcome, and really quiet room overlooking the fountain in front. Kitchenette was well set up. Lots of restaurants in the area.
Stayed 1 night in Jun 2017
Response from Morgane on 17 Jun 2017
Dear Customer, Following your stay with us, our entire team thanks you for your visit and for taking the time to fill out our questionnaire. We will be sure to share your comments with our entire team. Your satisfaction is the greatest reward for our staff, who works day after day to offer you exceptional service. We hope to welcome you again soon. Best regards, The Front Desk

8/10 Good

Christiane, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is brand new or looks like it anyway. It is well located about 5 minutes walk to the pedestrian area of Valence. The staff was helpful with suggestions for dinner as the choices are limited on a Sunday night.
Response from The Front Desk on 18 Oct 2016
Good morning Madam, Thank you for your comments following your stay with us. We are very happy to receive your compliments. We will be sure to share your comments with our entire team. Your satisfaction is the greatest reward for our staff, who works day after day to offer you exceptional service. We hope to welcome you again soon. Best regards, The Front Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value hotel
An excellent hotel for a short stay whilst travelling down to the South of France.
Response from General Manager on 9 Oct 2016
Madame, Sir, Hello, All the Hevea Appart’Hotel’s team thanks you for the trust that you have showed by staying in our establishment. We thank you for your comment and are really happy that your stay went as according as your expectations. We will not fail to transmit your impressions to our team. Looking forward to welcome you very soon, we stay at your disposal if needed. Regards, The Front desk team

10/10 Excellent

John, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very pleasantly surprised with the quality and comfort of this room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover on way to coast
Helpful staff, handy location. Clean room.
Response from Morgane on 19 Jun 2016
Good afternoon, Thank you very much for your post. We are very happy that you have love your stay and that the staff loved you. We hope to see for a next time. Best regards, The team reception

8/10 Good

Deirdre, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice apartment, amenities were fine. Staff were lovely

8/10 Good

David, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again.
Modern design room, which was a little tired in places but still clean and great for our one night stay. A short walk to the town centre, with excellent parking facilities.

8/10 Good

WB, London

Liked: Cleanliness, staff & service, property conditions & facilities
clean and tidy
It was fine. Staff were friendly and helpful.

10/10 Excellent

Rod, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the center.
Had the room 605 which is perfect for a couple. Would strongly recommend this appartcity. The staff is really pleasant and polite.

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jan-Olof

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from . on 29 Feb 2024
Cher Client,Nous sommes ravis que vous ayez apprécié votre séjour dans ça globalité.En espérant vous accueillir à nouveau lors de votre prochain séjour. Bien cordialement, La direction

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Bof
Le chauffage fessais que s’arrête toute la nuit avec un froid glacial matelas pas confortable du tout à mon goût pour un appart hôtel sa reste correct
Stayed 1 night in Dec 2023
Response from La direction on 13 Feb 2024
Cher client, Nous nous efforçons de proposer à notre clientèle des prestations de qualité. Nous sommes navrés de lire que ces dernières ne vous ont pas pleinement satisfaites. Notre literie est une literie professionnelle ferme adapté à l'hôtellerie qui a été changée en 2021. Le chauffage fonctionne sur thermostat et s’arrête lorsque la température est atteinte. Nous espérons tout de même pouvoir vous accueillir de nouveau dans notre établissement.Bien cordialement, L'Équipe de réception.

6/10 Okay

Priska

Stayed 1 night in Dec 2023

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit tres propre tres calme
Stayed 1 night in Dec 2023
Response from . on 25 Dec 2023
Bonjour,Nous sommes ravis de lire que vous avez apprécié notre établissement et votre séjour dans sa globalité. Votre commentaire sera partagé à nos équipes et nous vous remercions pour tout le positif que vous soulignez. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement.Cordialement, La direction

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tout est ok
Stayed 2 nights in Nov 2023
Response from . on 25 Dec 2023
Bonjour Monsieur, Merci beaucoup pour ces compliments qui nous motivent dans notre travail. Au plaisir d’une prochaine visite. Cordialement La Direction

10/10 Excellent

Moursal

Stayed 2 nights in Nov 2023

10/10 Excellent

pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

pascal

Stayed 2 nights in Nov 2023

8/10 Good

Véronique

Stayed 2 nights in Oct 2023

10/10 Excellent

Jean Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Bon rapports qualité prix.
Stayed 2 nights in Oct 2023

6/10 Okay

Karine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pierre

Stayed 1 night in Oct 2023