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Reviews of Resort La Ginabelle

4.5 out of 5
Resort La Ginabelle
Vispastrasse 52, Zermatt, VS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 118 out of 162 reviews" "
Rating 8 - Good. 33 out of 162 reviews" "
Rating 6 - Okay. 6 out of 162 reviews" "
Rating 4 - Poor. 4 out of 162 reviews" "
Rating 2 - Terrible. 1 out of 162 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most amazing property with great food and spa/pool. Perfect for adults and families. This is our 3rd time h we look at other properties but we always come back! Beat staff and great environment. Recommend 5 stars!
Stayed 7 nights in Mar 2024

10/10 Excellent

Siuzanna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay & well maintained hotel, incredible spa. Few things for improvement: should be 4 pillows for king size by default (we had to ask for more, as had only two), a bit disappointed with 2 duvets for a king size bed, where it’s normally just 1. Rather than that,- incredible stay! Thank you
Stayed 4 nights in Mar 2024

10/10 Excellent

Heinz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great facility with excellent SPA, extreme friendly staff and delicious breakfast / dinner, located 5 minutes from Sunnega station that takes you to the slopes
Stayed 5 nights in Feb 2024
Response from Matthias Abgottspon on 11 Mar 2024
Dear HeinzThank you very much for your great review. We are happy to hear that you enjoyed the spa, the friendly staff and the delicious food. As you mentioned, we are not even 5 minutes away from the Sunnegga station by foot. So the time it takes to get from your bed to the slopes is very short :)We look forward to welcoming you again!Resort La Ginabelle Matthias Abgottspon

10/10 Excellent

edip anil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room design and cleanliness, but our hearts were stolen by the fantastic staff. Absolute recommendation!
Stayed 2 nights in Feb 2024
Response from Matthias Abgottspon on 22 Feb 2024
Thank you very much for your great review. We are very happy to hear that you liked the room design and the cleanliness. I will forward your compliment to our team, they are doing a fantastic job!We look forward to welcoming you again!Resort La Ginabelle Matthias Abgottspon

10/10 Excellent

nikolai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families - even don’t think about any other place. Amazing spa amenities and kids room. All people are friendly and the atmosphere is very positive.
Stayed 6 nights in Feb 2024
Response from Matthias Abgottspon on 22 Feb 2024
Dear NikolaiThank you very much for your great review. We are very happy to hear that you and your family had a great time with us and that you enjoyed the kids room and the spa amenities. We look forward to welcoming you again!Resort La Ginabelle Matthias Abgottspon

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would absolutly recommend this property to anyone looking to blown away by an exceptional resort. We went to plenty of bars around Zermatt, and the best creative cocktails to be had are at La Ginabelle.
Stayed 5 nights in Jan 2024
Response from Matthias Abgottspon on 22 Feb 2024
Dear PatrickThank you very much for your great review. We are very happy to hear that you enjoyed the Cocktails in our bar. I will gladly forward your compliment.We look forward to welcoming you again!Resort La Ginabelle Matthias Abgottspon

10/10 Excellent

Claire

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, would definitely stay here again. We had a 2 bed 2 bath apartment which was perfect for our family of 4. Close to the lift and shopping and dinning options.
Stayed 4 nights in Jan 2024
Response from Matthias Abgottspon on 1 Feb 2024
Dear ClaireThank you very much for your great review. We are happy to hear that you enjoyed your apartment and the central location to the lift and village. We look forward to welcome you again!Resort La Ginabelle Matthias Abgottspon

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs are very friendly. I had been contacting the hotel due to potentially late check in caused by flight cancellation and delays. They gave me options for late check in if I arrived after 11pm. Sarina and her colleagues monitored my status and arranged a taxi pickup from the train station. The room was clean and nice with a balcony. The breakfast buffet was delicious and provided enough variety. This hotel is only a few minutes walk to sunnega. Very convenient location.
Stayed 3 nights in Jan 2024
Response from Matthias Abgottspon on 1 Feb 2024
Dear SamanthaThank you very much for your great feedback. If our guests inform us about a late check-in, we will be happy to prepare everything to make their arrival as pleasant as possible. We are happy to hear that you appreciate this effort. We are also very pleased to hear that you enjoyed the central location, the large breakfast buffet and the clean and nice room with balcony. We look forward to welcome you again!Resort La Ginabelle Matthias Abgottspon

10/10 Excellent

Cesar

Travelled with family
Liked: Amenities
High end wonderful property, mixture of old world charm and modern amenities! Location cannot be beat, close to shopping streets, ski areas, trains and buses for travel and ski. All in a beautiful area by river, the sounds very tranquil. staff very personable and helpful. The pools and spa area outstanding, truly luxurious. Only place in town I believe with pools outside, gorgeous. And our room had view of Matterhorn, what a treat! Saw the sun glow on top 3 mornings, so blessed! Our family of 5 loved it! Ski room also heated your boots at night! Amazing stay! Would love to return. Oh and before I forget, an incredible breakfast! Make your own juice room, live cooking, fresh honey you take from the comb, outstanding quality! And Prosecco 😉
Stayed 4 nights in Dec 2023
Response from Matthias Abgottspon on 29 Dec 2023
Dear CesarThank you very much for your fantastic review. We are very happy to hear all these positive things from your stay, that's exactly what we aim for :)We look forward to welcoming you and your family again!Resort La Ginabelle Matthias Abgottspon

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort super friendly staff. We stayed there for a ski holiday. 5 minute walk to the Sunnegga funicular and right across the street from the blue shuttle to get to the other lifts. The breakfast was great and our family enjoyed the Spa facilities after our days of skiing. Highly recommend this hotel.
Stayed 4 nights in Dec 2023
Response from Matthias Abgottspon on 29 Dec 2023
Dear Kimberly Thank you very much for your great review. We are very happy to hear that you appreciated the central and calm location, the large breakfast buffet and the spa facilities with heated outdoor pools. We look forward to welcoming you again!Resort La Ginabelle Matthias Abgottspon

10/10 Excellent

Carolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war perfekt! Sehr freundliches Personal, fantastisches Frühstücksbüffet und ein wunderbarer Spa Bereich. Traumhaft!
Stayed 6 nights in Nov 2023

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! We were here for our honeymoon and it was 10/10. The continental breakfast was very convenient and the restaurant staff were very friendly. The pools and saunas were a great way to relax after days exploring the area.
Stayed 3 nights in Sep 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
This entire stay exceed my expectations. The pool / jacuzzi was my absolute favorite. It was great way to relax after the long hikes! My one and only suggestion is to add fans / ceiling fans to rooms during summer. It’s just too hot this day in age to not have any way to cool the room. As far as everything else, pool, room, views, food, shower , was spectacular. Would love to return one day
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 3 nights in Aug 2023

10/10 Excellent

Raminder

Stayed 1 night in Aug 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent and the amenities were the best we’ve had - beautiful bathrooms, comfortable beds and spacious rooms. It as lol felt luxurious.
Stayed 3 nights in Jun 2023
Response from Delphine on 11 Aug 2023
Dear Elaine,Thank you very much for your kind message. We hope to see you back in our hotel.Best regards,La Ginabelle Team

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could not have been nicer to us in every way. We got stuck in Zermatt for an extra night thanks to a train accident and we were able to stay in the same room we had before. Highly recommend La Ginabelle.
Stayed 3 nights in Jun 2023
Response from Matthias Abgottspon on 15 Jun 2023
Dear JulianThank you for your great review and we are happy that we were able to help you out in this unfortunate situation. Thank you for recommending us :)Resort La Ginabelle Matthias Abgottspon

4/10 Poor

Jack

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The pool is spectacular, but our room was next to the sidewalk and people could see in the room unless we closed everything up. The desk manager said he would move us the next day, but nothing. Overpriced plus tacked on added fees on departure!
Stayed 2 nights in Jun 2023
Response from Matthias Abgottspon on 15 Jun 2023
Dear JackThank you for your review. We are pleased to hear that you enjoyed the pool. I am sorry to hear that you were not satisfied with your room upgrade. Unfortunately, we did not have an alternative room available at the time of your stay. The charges at the end of your stay are the tourist tax. Unfortunately, you cannot pay this in advance, however, this is also shown in the booking overview when booking via Expedia. Kind regardsMatthias Abgottspon

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2023

10/10 Excellent

Abdullahel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean room. Good location, within easy walking distance from train station, restaurants and other attractions.
Stayed 3 nights in May 2023
Response from Matthias Abgottspon on 15 Jun 2023
Dear AbdullahelThank you very much for your great review. We are happy to hear that you enjoyed the nice and clean room and that you appreciated the calm yet central location. We are looking forward to welcoming you again. Resort La Ginabelle Matthias Abgottspon

10/10 Excellent

Kari

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
The rooms are lovely and spacious. Great views of the Matterhorn. Connecting rooms with two kings were great. Lovely sitting areas and balcony. We loved the breakfast (included) and the pools are so neat. Had dinner two out of the three nights at the hotel. Fondue was one of the dinners. We would go back in a second.
Stayed 3 nights in Jun 2023
Response from Matthias Abgottspon on 15 Jun 2023
Dear KariThank you so much for your fantastic review. We are happy to hear that you enjoyed the view of the Matterhorn from your room as well as the heated outdoor pools. We are looking forward to welcoming you again!Resort La Ginabelle Matthia Abgottspon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

William

Travelled with partner
Liked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

ilana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the facilities at the Ginabelle. The pool and hot tub were state of the art and there is a relaxing lounge area with a fireplace where you can read a book and chill out. The breakfast is delicious with endless choices and options. You can even make your own custom juice. The rooms are immaculate and recently renovated. It's also convenient to walk to the Sunegga lift, the Gornergrat train and the bus for Furi is right across the street.
Stayed 5 nights in Feb 2023
Response from Resort La Ginabelle | Matthias Abgottspon on 9 Mar 2023
Dear ilanaThank you for your perfect review. We are very pleased that you liked the hot outdoor pools and the relaxing area with the fire place. It's nice to hear that you enjoyed the breakfast buffet with the possibility to press your own juices. And as you mentioned we are centrally located but still in a calm area. We are looking forward to welcome you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Place
Fantastic hotel, pool was very warm & clean
Matterhorn in background
Stayed 3 nights in Dec 2022
Response from Resort La Ginabelle | Matthias Abgottspon on 9 Mar 2023
Thank you for your good review! We are very pleased that you liked our outdoor pool and the cleanliness of the facility. We are looking forward to welcoming you again.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing intimate services and very helpful
Stayed 5 nights in Nov 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Amin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel
Stayed 5 nights in Oct 2022

10/10 Excellent

Amin

Liked: Staff & service, amenities, property conditions & facilities
What can I say? This hotel and its staff are the best of the best. Go experience for yourself. The pool is to die for
Stayed 3 nights in Sep 2022

10/10 Excellent

Nayeli Lizbeth García

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s amazing. The breakfast it’s super good!!! The pool is awesome! I really recommend this hotel!
Stayed 2 nights in May 2022

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent!! Close walk from the train station with complementary transfer available. Modern clean, excellent food, great service. The spa and pool were wonderful. Highly recommend!
Stayed 1 night in Sep 2022

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent visit in Zermatt
Very friendly staff and they have a free shuttle for train station transport. Also very kid friendly
Stayed 1 night in Sep 2022

10/10 Excellent

Kirt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice newer facility. Most rooms that don’t face the Matterhorn instead have views of the mountains surrounding Zermatt. The breakfast buffet is large and excellent. Dinners there are good as well. Reservations are needed. There are large “hot tubs” with jets on two different levels.
Stayed 5 nights in Aug 2022

10/10 Excellent

Chris

Stayed 3 nights in Jun 2022

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect combination of comfort efficient service and good position in Zermatt reason
Stayed 7 nights in Jun 2022
Response from Resort La Ginabelle | Matthias Abgottspon on 14 Jun 2022
Dear Frank, Thank you for the great review. We are very pleased that you liked the efficient service, as well as the quiet but central location. We look forward to welcoming you back!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay in an understated but extremely comfortable and well appointed hotel with excellent amenities.
Stayed 1 night in Apr 2022
Response from Resort La Ginabelle | Matthias Abgottspon on 14 Jun 2022
Dear Sarah, thank you so much for your great review. We are very pleased that you felt comfortable with us and appreciated the excellent amenities. We look forward to welcoming you back!

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, swimming pool is GREAT
Nice room, 5 star restaurant and friendly staff. Had good moments at the bar and heated swimming pool and sauna (and it was snowing outside). Not far away from the center, walkable distance (5min).
Stayed 1 night in Apr 2022
Response from Matthias Abgottspon on 23 Apr 2022
Dear Rodrigo Thank you very much for your great review! We are glad that we could give you great moments at our bar as well as in the heated outdoor pool. (As a little info by the way, the second picture of the hotel room is not one of our rooms). We look forward to welcoming you back to our hotel!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So so happy with my stay at Ginabelle. The service was impeccable and the staff was very kind and welcoming. The location is great for everything one wants to do in Zermatt. I will be back again!!
Stayed 3 nights in Apr 2022
Response from Matthias Abgottspon on 17 Apr 2022
Dear Christopher Thank you so much for your great feedback! I am happy to pass on your compliment to our team and we are very pleased to hear that you liked the centrality of our location. We look forward to welcoming you again.

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
I’ve been to Zermatt 5 times and this is by far my favorite place to stay. It has a wonderful spa, 5 star turn down service and beautiful views.
Stayed 2 nights in Mar 2022
Response from Matthias Abgottspon on 17 Apr 2022
Dear Catalina Thank you so much for your great review! We are very pleased to hear that you enjoyed the large SPA, as well as the great view of the Matterhorn from the room. We look forward to welcoming you again!

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

2/10 Terrible

John

Liked: Amenities
Disliked: Property conditions & facilities
Why does the pool close at 8pm? Mattress is old. Room is tiny.
Stayed 2 nights in Jan 2022
Response from Matthias Abgottspon on 31 Jan 2022
Hello John Thank you for your feedback. The room you booked is the most affordable one we have. For this reason it is also rather small. However, this can be seen in the photos, as in the description. We are always willing to change rooms during the stay based on availability if our guests request it. The infinity pool is open every day in winter from 3 pm to 8 pm. Our experience is that guests go to dinner afterwards and for this reason do not stay longer in the water. Kind regards

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2022

10/10 Excellent

MICHAEL warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience !!!! Could not have been more pleased with this hotel. Even with some construction still going on, the hotel was very quiet and at the pool where the construction is still underway the workers were pleasant and friendly. Put my back out with luggage and the spa staff got me going so I could enjoy my trip which I did. Thanks again to the masseur I had. The location of the hotel was close to everything with the best view of the Matterhorn was a 3 minute walk to catch the ride up to the top. The hotel went above our expectations with their food. Breakfast what ever you can imagine. Omelette all the way was my choice. The chef cooked it perfectly every morning. Fresh juices, baked items fresh every morning. We also ate fondue here and it was the best we had in Zermatt. My recommendation is to book this hotel you won’t be sorry.
Stayed 7 nights in Nov 2021
Response from Matthias Abgottspon on 9 Jan 2022
Dear Michael Thank you very much for your great review! We are very happy to hear that you liked the central location of the hotel, as well as the delicious food. A good breakfast buffet is very important to us, as we want to give our guests the opportunity to start the day strengthened and healthy. Thank you for recommending us and we look forward to welcoming you again!

8/10 Good

kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The spa was amazing with the pool/hot tub area. The spa attendant has an attitude toward me when I went for my massage because he couldn’t find my appointment and then he was my massage which made it awkward. Didn’t like that. Then I got an unexpected charge for 250 for an extra person!? I paid 500 already and then they wanted another 250 for 2 people! I would of never stayed there if I new it was going to be 850 for two nights. Didn’t like that. But room is beautiful and close to everything.
Stayed 2 nights in Sep 2021
Response from Matthias Abgottspon on 27 Sept 2021
Dear Kelly Thank you very much for your review. We are glad you enjoyed the SPA area with the outdoor pools. Please excuse the misunderstanding with our masseur. English is not his native language and I would like to apologize for any communication difficulties. Regarding the prices, they can be seen in advance, sorry you were surprised here. Nevertheless, I am glad to hear that you liked the room and were generally satisfied! Matthias Abgottspon | Resort La Ginabelle

10/10 Excellent

Douglas

Stayed 3 nights in Aug 2021

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VEEEERY GOOD
Great experience, hotel recently renovated. Staff was VEEERY kind, from reception, to waiters at restaurant, to Kids`club monitor, not say about Andrea and the lady at the piano bar, a MUST STOP after dinner for good song and a perfect drink, both made with a lot of passion. The new spa area is also very nice, thumbs up to the infinity pool. Near to everything, great place. Will be back for sure.
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST Hotel in Zermatt. Excellent Service!!!
This was by far the best hotel I have ever stayed at. It was close to town and the slopes but what really made this hotel was the service. It was absolutely incredible. Everyone knew you by name, there was afternoon hor d'ourves when you came off the slopes, free water (a rarity in Zermatt) and each afternoon the GM would bring a round of champagne out to the pool. The pool was amazing and my children loved that you could swim from the inside to the outside. Wish it was open a bit later though as it closed at 8:00pm each evening. Breakfast was included and by far the best I've ever had. You could order from a menu or if you ordered in advance, they'd custom make you anything you asked. Absolutely the best!
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely room, safe and clean, nice spa treatment, lots of choice for breakfast and very helpful staff... Thank you Expedia, we have enjoyed our stay!!! :)
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Loved the spa and the location was good too, very close to the Sunnegga lift. Our room was very clean and service on the whole was very good. The afternoon buffet was good too. There were a couple of issues though: 1. We contacted the hotel beforehand and were told our room would have a Matterhorn view , room 212 does not have that. This wasn't too much of a problem as the weather was only clear on two days but is something to be aware of. 2. We asked reception to book a restaurant for us, came back later and it hadn't been booked as they couldn't get through to the restaurant. We were then promised hat a booking would be made by the staff coming on shift that afternoon/ evening but we heard nothing back. Decided to book ourselves instead. 3. It should be made clear if coffee is included or not in the afternoon buffet, my wife and I are still not sure whether it's included or not, based on the literature left in our room.
Stayed 5 nights in Jan 2019