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Reviews of Vail Run Resort

4 out of 5
Vail Run Resort
1000 Lions Ridge Loop, Vail, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 281 reviews" "
Rating 8 - Good. 96 out of 281 reviews" "
Rating 6 - Okay. 23 out of 281 reviews" "
Rating 4 - Poor. 11 out of 281 reviews" "
Rating 2 - Terrible. 8 out of 281 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Liked: Cleanliness, amenities
Good basic place to stay.
Stayed 2 nights in Apr 2024
Response from Alan on 18 Apr 2024
Thank you, we appreciate you choosing to stay with us.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very close to the resort itself. It sits directly on the public shuttle bus route and the hotels shuttle also makes it very simple to get a quick ride over to any location at Vail's villages (you can easily call for pickup as well). Hot tub was nice too. The pool itself had an issue unfortunately, but certainly not a problem considering convenience factor of this hotel and it's amenities.
Stayed 2 nights in Apr 2024
Response from Alan on 8 Apr 2024
Thank you for staying with us, we appreciate your review. Unfortunately our pool heater failed and leaked water into the unit. We are waiting for a new unit to arrive.

10/10 Excellent

Ivan, Dobbs Ferry

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked it a lot! Clean room. Kitchen had a lot of whatever you need to cooking. Big smart TV. Good SPA(jacuzzi, sauna, pool). The Pizza place on the ground floor was a nice surprise. Good Pizza!(I am from Nee York and I say it!).
Stayed 6 nights in Mar 2024
Response from Alan on 4 Apr 2024
Thank you for choosing to stay with us, we appreciate you review.

10/10 Excellent

damira, Bethesda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay in Vail. Building looks dated but we'll maintained and clean, so no complaints. Shuttle is running to Lions Head and Vail village. All employees are very nice and helpful
Stayed 4 nights in Mar 2024
Response from Alan on 4 Apr 2024
Thank you for choosing to stay with us. We appreciate your review.

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As advertised and an affordable option to stay close to vail, with only a 5 minute bus ride.
Stayed 3 nights in Mar 2024
Response from Alan on 4 Apr 2024
Thank you for staying with us we appreciate your review.

10/10 Excellent

DAVID

Liked: Cleanliness, property conditions & facilities
Great place to stay.
Stayed 3 nights in Feb 2024
Response from Alan on 19 Mar 2024
hank you for staying with us, we appreciate your review.

10/10 Excellent

Leonide

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is one of the nicest properties that I have stayed at. Especially in Vail. It was very clean, had transport to the ski mountains. Parking was easy. The rooms were huge! They included a full kitchen and fireplace and outside patio. The resort had a indoor hot tub, sauna, and a salt room. The salt room was an outside vendor and very reasonable! Cant wait to go back to Vail Run Resort!!!
Response from Alan on 9 Mar 2024
Thank you for you very kind review. We appreciate you choosing to stay with us. Just a note; not all rooms have balconies.

10/10 Excellent

Galina

Travelled with partner
Liked: Amenities
Nice place, well stocked kitchen. Shuttle takes you to the mountain and back, it takes 5 minutes. To get to the village you need a car or use a shuttle. The studio has everything you need for a comfortable stay.
Stayed 3 nights in Mar 2024
Response from Alan on 9 Mar 2024
Thank you for staying with us. We appreciate your review.

2/10 Terrible

Kelly

Stayed 2 nights in Mar 2024
Response from Alan on 24 Mar 2024
Thank you for your review. We appreciate you staying with us.

8/10 Good

Toby

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alan on 2 Mar 2024
Thank you for staying with us.

10/10 Excellent

Brenda E.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Terry was very helpful at the front desk. Juan was a great driver. The room was very nicely decorated. We did have a problem with the smell of the cleaning supplies. It was too strong. I think we would have benefitted from darker shades for the windows. Other than that, we loved the ammenities.
Stayed 4 nights in Feb 2024
Response from Alan on 26 Feb 2024
Thank you for staying with us. We appreciate your review.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Really nice stay and friendly staff, the shuttle to ski is great.
Stayed 2 nights in Feb 2024
Response from Alan on 26 Feb 2024
Thank you for staying with us. We appreciate your review.

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I didn't like the fact that there was no clear pathway from the parking area in the permitted section into the resort.
Stayed 2 nights in Feb 2024
Response from Alan on 23 Feb 2024
Thank you for staying with us.

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alan on 23 Feb 2024
We have reviewed our video tapes, this guest did not follow our directions regarding late check-in, nor did she call the number posted at the front desk for late night arrivals.

8/10 Good

Thirumurugan

Travelled with family and small children
Liked: Cleanliness
Good
Stayed 2 nights in Feb 2024
Response from Vail Run Management on 16 Feb 2024
Thank you for your review we appreciate your review.

8/10 Good

JON

Stayed 5 nights in Jan 2024
Response from A on 22 Mar 2024
Thank you for staying with with us. We appreciate you review.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Vail Run Management on 16 Feb 2024
Thank you for staying with us we appreciate your review.

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were very pleasantly surprised by Vail Run. At first glance entering the lobby, we weren't sure it would work for us. The condo complex is not new or decorated in the very modern manner that is currently popular. But the 2BR suite we rented for five nights was warm, cozy and very well appointed. The bathrooms were new and the kitchen had been freshened up with paint. A stone fireplace made the unit very welcoming. The front desk staff and courtesy bus that shuttled us daily to skiing and grocery shopping could not have been more helpful or pleasant. The lounge was stocked with puzzles and board games and a huge TV for watching football games. The other guests and unit owners we met were terrific, and quickly started to feel like family. We experienced a minor glitch with a new looking microwave that mysteriously stopped working several times. Vail Run quickly brought a new microwave to our suite to replace it, but then the existing one started up again. We will definitely be back. The only downside is road noise from the nearby highway. Running a fan in the room helped to add white noise.
Stayed 5 nights in Jan 2024
Response from Vail Run Managent on 16 Feb 2024
The staff and management thank you for your very kind review, your comments are much appreciated. The windows and doors on the side of the building you were on have triple panes to reduce the noise level, you do have to make sure they are closed tightly. Again we very much appreciate your staying with us.

10/10 Excellent

yerandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alan on 16 Feb 2024
Thank you for choosing to stay with us we appreciate your review.

10/10 Excellent

Rafaelo

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2024
Response from Alan on 19 Jan 2024
Thank you for staying with us we appreciate your review.

8/10 Good

Tiffani

Travelled with family
Liked: Amenities
The people here are the best. Helped us out to get to a competition before the shuttle service started. I would definitely recommend and stay here again. Love the kitchen and the pool. Room was way nice.
Stayed 2 nights in Jan 2024
Response from Alan on 15 Jan 2024
Thank you for choosing to stay with us, we appreciate your review.

10/10 Excellent

shannon michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Dated but had all the things we needed. Friendly staff. Really appreciated the shuttle. Beats having to study the bus schedules!
Stayed 3 nights in Jan 2024
Response from Alan on 15 Jan 2024
Thank you for your review, we appreciate you choosing to stay with us.

2/10 Terrible

Jerrold

Travelled with family
Disliked: Cleanliness, room comfort
Disappointing !
This place needs to be condemned. We didn’t stay here after showing up … it is disappointing that hotels.com would even offer a place like this … very scary …. Be aware !
Stayed 4 nights in Jan 2024
Response from Management on 9 Jan 2024
This guest, demanded a check-in at 11:00 AM before the previous guest had even checked out. Being a small resort, we do not have the ability to move guests to a new room because they arrive early. This guest did not even complete check in. This guest was also verbally abusive to staff as witnessed by other guests.

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, room comfort
Resort lost our Hotels.com reservation that was paid in full 2-months in advance. Kudos to Terry at front desk who was accomodating and took great care of us. Resort property was well maintained, clean, excellent furnishings. Shuttle service was friendly and nice.
Stayed 2 nights in Dec 2023
Response from Alan on 9 Jan 2024
Thank you for staying with us.

6/10 Okay

Margaret

Travelled with family
The timeshare studio we had this stay was pretty barebones, the carpet was ripping in a couple areas and bathroom could be updated. The main reception area could be updated too. It still has the 1980s feel
Stayed 4 nights in Dec 2023
Response from Alan on 9 Jan 2024
Thank you for staying with us.

8/10 Good

Hesham

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Alan on 9 Jan 2024
Thank you for staying with us, we appreciate your review

6/10 Okay

Ajay

Stayed 2 nights in Dec 2023
Response from Alan on 19 Jan 2024
Thank you for staying with us

10/10 Excellent

Melisa

Liked: Cleanliness, room comfort
Appreciative
It was nice and relaxing. All good.
Stayed 2 nights in Dec 2023
Response from Alan on 4 Jan 2024
Thank you for staying with us, we appreciate your review.

10/10 Excellent

Sviatlana

Travelled with family
Liked: Cleanliness, room comfort
Good!
Overall nice play. We enjoyed the pool, sauna and hot-tub. The hotel is on the older side, but looks nice and clean. My kids liked Halloween decorations in the lobby.
Stayed 2 nights in Oct 2023
Response from Alan on 19 Oct 2023
Thank you for choosing to stay with us. We appreciate your review.

6/10 Okay

Monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is kept well however it’s very unsafe as the front door remains open all day/ night without being physically supervised. TERRANCE is the name of the staff member who is exceptionally rude, loud and threaten you ( customer) that he can kick you out if you don’t provide your vehicle details on time, we were 2 hours late to provide the details of our vehicle he came to our room, knocked loudly and said if I don’t get it within few minutes I can kick you out. What a pathetic guy is he and then he’s saying note my name if you need to I don’t care. I would never ever stay or recommend anyone to stay here. This guy has been reported to various review sites so people don’t face the threat like we did.
Stayed 4 nights in Oct 2023
Response from Alan on 11 Oct 2023
We appreciate your comments, We apologize for the actions of our Desk Clerk, he is new to the property, and trying to do the best job he can, following the guidelines set by the property. We will work on his customer relation skills. We ask those that arrive after hours to please check in and bring the paperwork to the front desk by 10:00 AM. We do have employees working around the building and patrolling after the Front Desk is closed.

10/10 Excellent

Kristina

Stayed 2 nights in Oct 2023
Response from Alan on 10 Nov 2023
Thank you for the review and choosing to stay with us. We appreciate your business and review.

8/10 Good

Julie

Liked: Cleanliness
Beautiful spot but needs a new mattress
Location is great and the condo itself is very nice. The only downside was that the bed was extremely uncomfortable. Both my husband and I could not sleep through the night. The second night I had to get up and sleep on the couch instead.
Stayed 2 nights in Oct 2023
Response from Alan on 7 Oct 2023
Thank you for staying with us. We appreciate your review. We have called you to ask about the mattress as it is relatively new just over a year old.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Alan on 4 Oct 2023
We believe this guest did not follow our published directions and call for late arrival check-in information( code for lock box) prior to arrival, she was very rude to the person who answered the phone because the was not a person to personally check her in. She also broke one of the lamps in the room, and would not complete the registration process the next day.

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It had everything we needed . It was perfect for our weekend stay , for me and my 3 kids . Kitchen was great , the fireplace was really nice and my kids really enjoyed the jacuzzi and pool at night . Everyone was very friendly and so laid back! We loved it . The apartment was very clean ,and the beds were very comfortable!
Stayed 2 nights in Sep 2023
Response from Alan on 3 Oct 2023
Thank you for the very kind review. We appreciate you choosing to stay with us, and glad you had a good relaxing time in Vail.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Perfect
Friendly staff. Everything was nice and clean.
Stayed 2 nights in Sep 2023
Response from Alan on 26 Sept 2023
Thank you for staying with us. We appreciate the review.

10/10 Excellent

Ashish

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location!!!
Stayed 2 nights in Aug 2023
Response from Alan on 10 Aug 2023
Thank you for choosing to stay with us. We appreciate your review.

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Alan on 31 Jul 2023
Thank you for choosing to stay with us and we appreciate your review.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Alan on 29 Jul 2023
Thank you for choosing to stay with us. We appreciate your review.

6/10 Okay

Harvey

Checked us in to unvacated room!
When we arrived the front desk said only one key was available which was an inconvenience, since we need two. When we reached our room we started to unpack only to realize that the room was never vacated! We had to repack, move everything down to the lobby... had to wait until another check- in was processed and get the whole thing sorted out. This has never happened to us and we travel quite a bit!
Stayed 2 nights in Jul 2023
Response from Alan on 28 Jul 2023
We appreciate the guest staying with us. This was a most embarrassing situation for the resort staff. We have investigated the cause and taken appropriate steps to rectify.

8/10 Good

Kaci

Liked: Cleanliness, property conditions & facilities
Beautiful updated kitchen. Great patio. Very friendly staff.
Stayed 1 night in Jul 2023
Response from Alan on 28 Jul 2023
Thank you for choosing to stay with us. We appreciate your review.

8/10 Good

Brian

Travelled with family
Liked: Property conditions & facilities
Friendly staff and clean room and hallways. Parking wasn’t the most convenient and no AC in hot weather is a bit uncomfortable. It had two big tvs that worked good and good wireless connectivity.
Stayed 1 night in Jul 2023
Response from Alan on 20 Jul 2023
Thank you for choosing to stay with us. We appreciate your review.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, room comfort
Good for the money
This is a cute little resort that is actually owned units for rent. Our unit was remodeled so it was newer but clearly put together hastily. There was no soap to do dishes or use the dishwasher and the fridge was not on when we arrived and when we turned it on, it sounded like a jet engine. Also, these are older units so there is no air conditioning. They have a great pool, hot tub and outside area. We enjoyed our stay and would be back but this is exactly what you pay for... a cheap no frills place to sleep at night.
Stayed 2 nights in Jun 2023
Response from Alan on 20 Jul 2023
Thank you for choosing to stay with us. We appreciate your comments.

10/10 Excellent

Ashlee

Travelled with family
Liked: Cleanliness, room comfort
Great stay.
This is a great place. Harkens back to the 70s/80s mountain life experience. The room was perfectly clean and the kitchen was well-stocked. Perfect trip for my girls and I. We enjoyed the heated pool and hot tub. We were welcomed for an early check in because our room was already ready. Very nice welcome and stay. Will go again!
Stayed 1 night in Jun 2023
Response from Alan on 5 Jul 2023
Thank you for your very kind review. We appreciate you choosing to stay with us. Glad you had a great time in Vail.

8/10 Good

Eleanor

Stayed 2 nights in Jul 2023
Response from Alan on 25 Jul 2023
Thank you for your review, we appreciate you choosing to stay with us.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a cozy condo for a good deal. Everything is clean. Checking in was easy. I enjoyed staying there.
Stayed 1 night in Jun 2023
Response from Alan on 5 Jul 2023
Thank you for the review, We appreciate you choosing to stay with us.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. There was a parking fee per day that was no mentioned anywhere. But it wasn't a big deal.
Response from Alan on 5 Jul 2023
Thank you for choosing to stay with us. We appreciate your review.

10/10 Excellent

Lisa

Liked: Cleanliness, room comfort
Great 3 day get-away!
This place was great! The kitchen was well stocked. The place was super clean. I will be back!
Stayed 2 nights in Jun 2023
Response from Alan on 24 Jun 2023
Thank you for choosing to stay with us. We appreciate your review and look forward to a return visit.

8/10 Good

Juan

Stayed 2 nights in Jun 2023
Response from Alan on 20 Jul 2023
Thank you for your rating.

6/10 Okay

Renata

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the price of the property as well as the amenities and location, but we were not able to sleep soundly at all due to the pizza restaurant blaring music from their kitchen right below us. I didn't mind it when we awake, but going late into the night was not ideal at all.
Stayed 2 nights in Jun 2023
Response from Alan on 22 Jun 2023
Thank you for the review. We appreciate your comments. We wish you would have brought this to the attention of the Front Desk staff. The restaurant has very specific terms as to noise, and having doors open. We will most certainly address the issue with the owners of the restaurant, as late night noise is unacceptable.

8/10 Good

Bryan

Stayed 2 nights in Jun 2023
Response from Alan on 16 Jun 2023
Thank you for staying with us at Vail Run Resort and for submitting a review.