‘Urwah Holidays from £917

I had a wonderful stay at Address Jabal Omar. The staff were incredibly respectful and welcoming, and the service was excellent from start to finish. Everyone I encountered was so polite and professional, making me feel truly valued as a guest. Even at the reception, the check-in process was smooth, efficient, and handled with great courtesy. The atmosphere is refined, clean, and elegant, a perfect combination for a comfortable and memorable stay. Highly recommended!

I am only rating 3 stars because there was methane gas smell from the bathroom. Would dissappear after shower was on for few minutes. Complained to management, they reacted quickly but the plumber came, turned on water for couple min and said nothing was wrong. Also, only few elevators so you have to wait 10 to 15 min sometime for elevators. On positive note, staff friendly. Place is very convenient, right in front of masjid Haram. 8 night stay.

Couple of lifts weren't working this year for maintenance and took much work happening on the mall area during our week of stay and into reception area of hotel.

The best hotel in terms of proximity to the Holy Mosque. The staff and receptionists were very friendly. We were offered an upgrade with a room that has a better view. The elevators system is outstanding. You press the floor number and it will direct you to a specific elevator. This saves a lot of time and effort and decreases crowdeness. However, there were a few negatives about our stay. The first was the intrriors and furniture as it appeared old and degraded (some drawers were broken and paint was washed out and scratched). The second negative was the noises. Around 5:30 AM there was a brief drilling noises. Additionally, you could hear the cleaning staff working and talking loudly in the room beside us.