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Reviews of Outpost Ubud

3.5 out of 5
Outpost Ubud
Jalan Nyuh Bojog, Nyuh Kuning Village, Ubud, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 31 reviews" "
Rating 8 - Good. 13 out of 31 reviews" "
Rating 6 - Okay. 7 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

8.2/10

Cleanliness

9.4/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Leonard

Liked: Staff & service
Disliked: Cleanliness
Beautiful property in the best location in Ubud, with some of the nicest and friendliest staff I've ever encountered. Unfortunately, the property is badly affected by mold and mildew, and the staff seems to have no education about how to eliminate these problems. The closet in my room smelled ancient and dangerously bad; the towels also sometimes reek of a mildewy smell. Standards of cleanliness are very low - surfaces in the rooms are not thoroughly cleaned. What is needed to improve this place is, first, extensive renovation, and, second, training the staff in how to make the property truly clean.
Stayed 5 nights in Jan 2024
Response from Ragu on 25 Mar 2024
Dear Leonard,Thank you for sharing your feedback regarding your recent stay at our property. We sincerely appreciate your compliments about our beautiful location and friendly staff.We're deeply sorry to hear about the challenges you encountered with mold and cleanliness during your visit. Please accept our apologies for any inconvenience caused. Your feedback is incredibly valuable to us as we strive to provide the best possible experience for all our guests.We take issues of cleanliness and maintenance very seriously, and we're already taking steps to address the concerns you've raised. Rest assured, we will be conducting a thorough inspection of our property to identify and rectify any areas affected by mold and mildew. Additionally, we will provide comprehensive training to our staff to ensure they are equipped with the knowledge and skills needed to maintain the highest standards of cleanliness.Your feedback serves as a valuable opportunity for us to improve, and we genuinely appreciate your input. We hope you'll consider giving us another chance in the future to show you the true quality of our property and services.If there's anything further we can do to assist you or if you have any additional feedback to share, please feel free to contact us directly.Warm regards,RaguOperational Manager

10/10 Excellent

Jennifer, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Had a really nice stay, the rooms were comfortable and nice. A really great find for the price!
Stayed 3 nights in Jan 2024
Response from Ragu on 25 Mar 2024
Dear Jennifer,Thank you so much for taking the time to leave us such a glowing five-star review! We're thrilled to hear that you had a really nice stay with us and that you found our rooms comfortable and nice.It's wonderful to know that you found value in your experience with us and considered it a great find for the price. Providing exceptional value and comfort to our guests is always our top priority, and we're delighted that we could meet your expectations.Should your travels bring you back to our area in the future, we would be honored to welcome you back for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We look forward to hosting you again soon!Best regards,RaguOperational Manager

8/10 Good

len

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely ambience
Very nice place with a lovely and helpful staff. Very nice breakfast. Very close to Monkey Forest but didn't seem to be too much else close by. Lots of places to eat and massage places. Enjoyed our stay.
Stayed 2 nights in Aug 2019
Response from Ragu ( Co-living coordinator ) on 8 Sept 2019
Hi Len, Thank you very much for your positives review to Outpost and really happy to know that you enjoy your time while you staying with us we do hope could host you again in the near future. Very best Regards, Ragu

10/10 Excellent

Denzelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place for the digital nomad.
Kertiyassa was absolutely amazing. Although the room was great, the staff was the true gem. They made us feel so at home with their friendly energy and dedication to service. The internet is also excellent and fast. My girlfriend and I are both remote workers with her teaching via online video chat and had no troubles at all. Thanks so much for the wonderfully 2 weeks. We'll definitely stay again on our next trip to Ubud.
Stayed 10 nights in May 2019
Response from Remy on 14 Jul 2019
Hi Denzelle Thank you so much for your very positive feedback. We are glad you appreciated the room, the friendly service of our staff and our excellent and fast internet. We hope to have the chance to host you soon again. Remy General Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant served great food. There were a lot of ants in the bathroom near the shower area. They ran back and forth along 1 part of the wall, but not anywhere else
Stayed 2 nights in Dec 2018

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

H, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this place is an absolute gem! its well located and the hotel is self is so serene. the highlight however is the amazing staff within this place who made you feel so welcome that you never wanted to leave. although my stay was short i guarantee you wont be disappointed with this beautiful bungalow!
Stayed 2 nights in Aug 2017
Response from Dek Wan. on 16 Sept 2017
Hi H, Greetings from your home Kertiyasa - Ubud. Thank you so much for your review and share your experiencing during your recent stay with us. We are so happy that you had enjoyed your stay and our staff look after you as well. Look forward to welcoming you back again for the next visit in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, exceptional staff
We stayed in one of the new bungalows and it was great. The room was huge, so clean and very comfortable. The staff are exceptionally friendly and the breakfast was really good. Would love to go back again. Its not in the centre of town which makes it nice and peaceful but you could walk to town or use the free shuttle service.
Stayed 3 nights in Jul 2017
Dear Valued Guest, Greetings from Kertiyasa - Ubud, Thank you so much for spend your time to write down such a wonderful review during your recent stay with us. Glad to read that you enjoyable and has a satisfaction with all of our offer. We are look forward to welcoming you back again to your home at Kertiyasa - Ubud. Sincerely, Dek Wan.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Little Gem
We stayed here for about a week at the end of March. The service was wonderful and friendly they seemed to genuinely care about their guests. My partner loved the food and was very happy eating breakfast there every morning! The place was clean and the grounds are very well taken care of. A few tips. It is slightly away from all of the action in Ubud, you can easily get places by cutting by the monkey forest during the day (do not transport anything in a plastic bag while doing so the monkeys will try to take it, not even slightly joking) but would not recommend doing so at night. The short cut is also a scooter path so beware of monkeys and traffic! The hotel does offer a free shuttle though and are so very accommodating. We used it anytime after dark or if we knew it was going to be a bit of a walk. I almost hate to put this in the review but you should know.... they are building another complex on the property and there is construction during the day Monday to Friday. If you need afternoon naps this is probably not the place for you. I have no idea when they will be done but it did deter us from wanting to use the pool which looked gorgeous in between the hammering of nails and buzzing of saws.

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to Monkey Forest
Fantastic little hotel - friendly staff (free shuttle to town daily), clean and comfortable rooms, good swimming pool. On-site restaurant is delicious and value for money - breakfast is very good. 5 minute walk to monkey forest, with plenty of restaurants and cafes nearby.

6/10 Okay

Gisele

Liked: Cleanliness, staff & service, room comfort
Relaxing Lots to see in the area

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky Find
Good location with convenient access to all local resources. Walking distance to Ubud. Clean, tidy, comfortable with lovely gardens and pool. A good breakfast is included. Rooms are air-conditioned and come with TV, refrigerator and kettle. Staff are most attentive, helpful and friendly.

8/10 Good

Karen, Australia

Liked: Staff & service
nice Hotel
I came to relax and that I did. Nice Restaurant at Motel

8/10 Good

James, London

Liked: Room comfort
Great beachfront location
Great location on the beachfront. Lovely detached bungalow. Good outdoor shower. Let down by poor lighting in the room...needed to use a torch. And the ants nest in the room, which they failed to remove.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful bungalows away from busy Ubud
Great value bungalows set in a well-tended garden with a swimming pool. Friendly and helpful staff and super-tasty food. Located a 5 minute walk south of the Monkey Forest. Very peaceful area.

4/10 Poor

Alex, Melbourne, Australia

Liked: Cleanliness, staff & service
Disliked: Room comfort
nice accommodation, terrible room location
The room itself and the overall venue were quite ok, however our room was directly on top of the staff room, and had a window next to the bed which faced out onto the street. This made for very noisy nights and early mornings. Not much sleep had. DO NOT book the standard jacuzzi or deluxe room. The standard rooms without jacuzzi were much better positioned and were much nicer looking buildings. I was very much looking forward to our stay here but was very upset and crazy-tired by the third and last morning.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Maintenance is needed. Old style door locks were cumbersome, and my room didn't have water one morning, but the staff remedied it as soon as they were able.

10/10 Excellent

Vicki, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST stay in Bali out of 5 that we've visited!
I almost missed this property when making hotel bookings for our Bali holiday as I was choosing places according to guest ratings of each and Kertiyasa somehow was not among the highly rated. Boy, am I glad that we stayed here! It has turned out to be the BEST resort out of 5 that we have stayed!! Staff are extremely friendly and helpful, especially their F&B supervisor Ms Wanyan (by the sound) who had gone out of her way to help us. I highly recommend this property and would love to visit again in the near future.

8/10 Good

Joffa, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Too far from the market area
Overall a pleasant stay. Food in the restaurant is good, but ask for the bill or you will wait all day for it. The bed squeaked badly - not the frame - the squeak came from somewhere in the mattress. You wouldn't want this room for a honeymoon suite :) Nice relaxed surroundings. They have a bus that takes people into the market a couple of times a day and the monkey forest is only 150 metres away

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Hôtel situé près de Monkeu Forest, proche du centre et soucieux de la protection de la planète en mettant à disposition des fontaines à eau en lieu et place de bouteilles plastiques et donc service à volonté. Le personnel est très accueillant et serviable,
Stayed 4 nights in May 2019

10/10 Excellent

karina, dk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect
Sweet and helpfull staff. Nice and clean rooms. Good location. Lovely place . I would denfently Go there again👍🏻👍🏻👍🏻
Stayed 4 nights in Aug 2017
Response from Dek Wan. on 16 Sept 2017
Hi Karina, Was lovely to knowing and meeting you during your recent stay with us. We are noted that you enjoyed with all of our service and staff offer. We are look forward to welcoming you back in not too long future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel próximo da Monkey Forest
A equipe do hotel foi simplesmente maravilhosa e muito atenciosa.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Bekvämt, rent och god service.
Personalen var väldigt trevliga och tillmötesgående. Erbjöd avgiftsfri bagage förvaring efter att vi hade checkat ut. Kom med bra tips och rekommendationer

8/10 Good

AF, N

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Personnel excellent

8/10 Good

Michael, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities
Okay room, nice breakfast
The breakfast is very good and we also loved the pool and decor of the hotel. We used the shuttle service into the city a few times, this worked great. The room itself is just okay, we found the bed to be fairly uncomfortable.

8/10 Good

Antonella, Roma

Liked: Staff & service, room comfort
Graziosa struttura in buona posizione ad Ubud
Abbiamo soggiornato tre notti in questa piccola e gradevole struttura situata a due passi dalla Monkey Forest di Ubud. Avevamo le stanze a piano terra , piuttosto grandi e confortevoli, con piccolo patio davanti che dà su un gradevole spazio verde abbastanza ben tenuto. La posizione delle stanze al piano terra è tale da non permettere una grande privacy con le finestrelle aperte. La piscina è carina ma nel periodo del nostro soggiorno poco agibile a causa di lavori edili che si tenevano nelle immediate vicinanze. Buona e piuttosto abbondante la colazione, servita nel ristorantino della struttura con molto garbo e cura dei particolari. La posizione è piuttosto comoda: nella strada dell'hotel altri ristoranti dove poter cenare, alcuni negozi di artigianato locale e la foresta delle scimmie a due passi. Il centro di Ubud è raggiungibile anche a piedi con una passeggiata di 15 - 20 min.Considerato anche l'ottimo rapporto qualità/prezzo è una collocazione ideale per chi voglia immergersi nell'amosfera del posto, evitando i soliti hotel piuttosto anonimi.

6/10 Okay

Eva, München

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was ok
The pictures at the website looked much better then the place was. The pool is tiny and a bit dirty. The service was good and so the breakfast. But the rooms were not as clean as you would wish and the matrass very hard and uncomfortable. Positive was the location, just minutes from the monkey forest and if you go around it, you are direct at the busy monkey forest street, but our street was quite and lots of trees, nice waring to eat in.

6/10 Okay

Verified traveller

Liked: Staff & service
Für den Preis ist das Hotel absolut in Ordnung. Die Zimmer sind etwas marode, aber trotzdem geräumig und mit Charme. Sicher keine schlechte Wahl.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Very good hotel All was good Not bad Very good hotel Very good hotel Very good hotel

6/10 Okay

Hanna, Deutschland

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Solide und sehr günstiges Hotel
Wir haben ein normales Zimmer gebucht. Leider musste man ca. 5-10 min auf warmes Wasser warten. Der Service war gut, nur leider fühlte man sich durch die zahlreichen Angestellten v.a. beim Essen beobachtet. Ansonsten war alles gut. Ubud ist definitiv eine Reise wert!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
We stayed in this hotel for 4 days, we had a really good time, if you rend a scooter it s really close to all the temples and you will get a good impression of the balinese life. The staff was really helpful and gave us great advices. The room was clean we had hot water and No bedbugs!!! Don't worry. Just one thing it's in the middle of the nature so you need to like the nature to go there, you might see lots of animals and insects (even in the room)but it's normal for ubud it s the nature!!!! The restaurant of the hotel was excellent and the breakfast too.