Search Hotels Near UH Elyria Medical Center, Cleveland

"Found lollipop stick and a nerf bullet behind the main door of our room. Room smell a bit musty. Breakfast selection is limited - some eggs, sausage patties, bread/bagels, milk, cereals. Stay was as expected because we got a low price for the 2 rooms booked. "

"Bath dirty, floor caving in, no ac, no towels, microwave dirty, very horribly smelling chlorine smell. I am thankfully they did allow me to stay the night with out being charged for the night and then I left with out being charged my other nights. Staff was very professional and how they handled accommodating for the issues. Also you will have to wait for staff to be able to handle any of the issues that I had that I needed fixed immediately since I was with younger children and the chlorine and no ac caused me to have issues with burning in my eyes but again very professional staff in the front end and allowing no charge for the night. "

"Breakfast was great! Parking was wonderful! The headboard had some damage and could have used more towels. "

"Clean room, friendly staff, breakfast was nice. We had an issue with the heating/cooling system in our room not working. It was 74 degrees the whole time. "

"Good location "

"Friendly staff. We just stopped overnight on our way to our destination and did not use the amenities. Bed was comfortable and room clean. "

"Things in room were broken. Lights didn’t work and it was unclean. There was toilet paper in the toilet and it looked like someone had used it prior to me being there. 0/10 will not stay again "

"Great check in process. Super friendly and accommodating!"

"I am writing to bring to your attention an unfortunate experience during our recent stay at the Crowne Plaza Cleveland Airport by IHG on April 3rd. Upon arrival, I was met by a front desk agent (white male, older with glasses) who displayed unprofessional behavior, including using inappropriate language immediately after a phone call and maintaining a dismissive attitude toward me. When I inquired if there was an issue, he did adjust his demeanor; however, the initial interaction was concerning. We had reserved two rooms on the second floor, traveling with three senior citizens and two children. Shortly after check-in, we were informed that the elevator was out of service. This presented a significant inconvenience for our group and impacted our overall experience. Additionally, I noticed that the condition of our rooms did not appear to meet Marriott standards. I have photographs that I would be happy to share for your review. There was no receipt sent upon checkout, even after requesting an email. I wanted to bring this to your attention, not only to address the immediate issues but also to ensure that future guests do not encounter similar challenges. While I understand that operational issues can occur, the combination of unprofessional staff behavior and facility limitations made our stay difficult."