Posted 04-Oct-2014 on Hotels
The Hotels.com web site places 5 stars against this hotel, which is a gross exaggeration. I may have been unlucky, but my room had far too many faults (lights not functioning, air conditioning control only partly functional, no water provided, door to patio unlockable, etc). Staff are charming, but don't seem too motivated to provide service (examples: nobody offers tea or coffee at breakfast....you have to go to ask, if you sit in the coffee area mid-morning, nobody comes to serve you...you have to go to ask). I get the feeling that this is a management problem rather than a staff problem. If higher standards were demanded by the bosses, the staff look willing enough to raise their game.....if some rooms were randomly inspected each day by the management and those responsible "gripped" if things aren't up to standard, then rooms would be of a higher standard. This hotel is most certainly NOT a 5 star hotel. I was disappointed by it and will not return.