Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Cookies Hotel

3 out of 5
Cookies Hotel
White Sand Beach, Ko Chang, Trat

Reviews

8.2

Very good

Rating 10 - Excellent. 39 out of 122 reviews" "
Rating 8 - Good. 54 out of 122 reviews" "
Rating 6 - Okay. 21 out of 122 reviews" "
Rating 4 - Poor. 7 out of 122 reviews" "
Rating 2 - Terrible. 1 out of 122 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAFF.
Stayed 4 nights in Jul 2023

8/10 Good

john

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Right next to the beach, room was dated but for the price it was good value for money
Stayed 5 nights in Apr 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A better hotel that some higher rated in Koh chang
Great place, clean, friendly and staff were all amazing. I have stayed at higher rated hotels and had worse service so book this place as I would if I ever return to Koh Chang. I’d advise to book a deluxe double with balcony overlooking the pool and not any at hillside unless you’re on a tighter budget. We stayed room 409 and to note Wi-Fi box was right outside so perfect throughout stay.
Stayed 4 nights in Mar 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2020 holiday
We have been to Cookies hotel many times. The location is very close to the beautiful beach, restaurants and bars. Hope to return again.
Stayed 9 nights in Jan 2020
Response from Bus on 28 Jan 2020
Thank you very much for your feedback. And I hope you come back again.

10/10 Excellent

Wichit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel, wonderful staff, nothing was too much trouble. Will return again.
Stayed 3 nights in Dec 2019
Response from attapon on 13 Dec 2019
Thank you for your review. And we will all be waiting to welcome you again

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from attapon Klintub on 10 Dec 2019
Thank you very much for your feedback, sir.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with swimming pool, all extremely clean and lovely helpful staff .
Stayed 14 nights in Nov 2019
Response from Bus on 4 Dec 2019
Thank you very much for your feedback and I hope you will come back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 10 nights in Apr 2019
Response from Attapon Klintub on 3 May 2019
Thank you, sir.

8/10 Good

Jeff, Kamloops bc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They have a good breakfast and a nice pool area right on the beach
Stayed 2 nights in Nov 2018
Response from Attapon Klintub on 30 Nov 2018
Thank you for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Bart, Nong Khai, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cookies Hotel to the Rescue
We had originally booked two nights at the Awa Resort which proved to be a disaster. We moved the next morning to Cookies Hotel and found it to have a far superior beach and far superior management. Cookies Hotel is surrounded by outstanding restaurants all within easy walking distance. The same cannot be said about Awa Resort and dinner at their on site restaurant was a huge disappointment. Cookies is not a luxurious hotel but they will treat you as a valued guest; Awa Resort will not.
Stayed 2 nights in Aug 2017
Response from Attapon Klintub on 19 May 2018
Thank you very much for your review. And hopefully there will be another chance to welcome you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Attapon Klintub on 8 May 2018
Thanks for the review.

6/10 Okay

Tibor

OK stay
Good general are, our room was located on the "other" side of the main road. We had cross the main road to get to the beach side part of the hotel where the reception is located, the poo and also the beach. Tried to upgrade our hotel, because our room was way to much on the tires side, but not success, we were told that there are no available rooms, yet we realized that one third of the hotel was indeed available.
Stayed 7 nights in Jan 2018

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cookies Delight
We loved our stay at cookies as the beach and pool were awesome. Liked our room with balcony and the service very helpful. Location very good as had easy access to everything. The one poor point was internet connection which was hit or miss and tv reception poor , not that we watched tv at a wonderful spot as this. Otherwise would definitely go back to Cookies and a good Restuarant next door, Soul and Sand.
Stayed 7 nights in Jan 2018
Response from Attapon Klintub on 6 Feb 2018
Thank you for your comment. I will bring your feedback to improve work for the better.

8/10 Good

peter

Liked: Cleanliness, staff & service, room comfort
Nice.
Nice stay good value.
Stayed 1 night in Nov 2017
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, beautiful beach.
Excellent hotel, beautiful beach. Great value for money.

10/10 Excellent

Chris, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to beach.
superior rooms very close to beach. plenty of restaurants on beach to choose from. friendly and helpful staff.
Response from Bus on 9 Mar 2017
Thank you very much

8/10 Good

graham, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and excellent location
Location on the beach at the center of beach. Great pool overlooking the beach. Breakfast buffet good. Staff helpful and room kept clean. Cheaper rooms are for the annex across the road. Found this to be of little consequence. Would recommend if you can get a competitive price. Check other hotels nearby.

6/10 Okay

Erik

Liked: Cleanliness
Disliked: Property conditions & facilities

10/10 Excellent

Monika, Budapest - Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 days rest
As we arrived they didn't have our reservation. The stuff was quite ignorant, they told that they see no reservation, and by this, they were going to finish the case. Though we paid for 9 nights. (and came one day later). As we pressed on them, they told, they must call and wait the manager. The manager came, and was very helpful and polite, and not ignorant at all. All was found and solved in 10 minutes. (the webpage didn't sent the reservation email to the hotel) We have got our room. From this point all was excellent. The place, the service, the comfort. Only the aircon was a little ill, something was wrong with the thermostat, in case you set 23-25°C then it was cold, if you set 27°C, then there was no cooling at all. But we could manage it. All in all, we would be happy to return.

8/10 Good

Natascha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera vista mare, siamo rimasti molto contenti del nostro soggiorno: prezzo molto basso, camera grande con balcone, acqua calda senza problemi, safe. Spiaggia e piscina pulite. Abbiamo noleggiato uno scooter vicino all’hotel per girare l’isola. Tanti ristoranti nelle vicinanze per pranzare e cenare.
Stayed 6 nights in Dec 2023

10/10 Excellent

Sylvain

Stayed 5 nights in Feb 2023

8/10 Good

Maria

Disliked: Property conditions & facilities
Slitet
Hotellet behöver en upprustning, slitet. Hårda sängar och dåliga kuddar. Dålig lukt i badrummet. Frukostlokalen ligger på hillside och är sunkig, dåligt utbud.
Stayed 5 nights in Feb 2023

10/10 Excellent

Masakazu, Hachioji city

Liked: Cleanliness, staff & service, amenities
スタッフはフレンドリーでとても良かった。
Stayed 3 nights in Jan 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familjesemester
Hotellet ligger på stranden, i alla fall den delen av hotellet som har havs/poolutsikt. Poolen är fräsch och det är ett trevligt poolområde. Rummen är helt okej, något slitna men alltid välstädat. Saftybox, kylskåp (med vattenflaskor) och hårfön finns på rummet. Reception är alltid bemannad. Frukost serveras tvärs över gatan. Det serveras vitt bröd att rosta, marmelad, stekt ägg eller omelett, melon/ananas, ett flertal thailändska maträtter, kaffe/varm choklad och två olika sorters juice. På gatan utanför finns det ett flertal 7 Eleven butiker och många matställen. Musik från barer/restauranger hörs in på rummet fram till cirka 01:00, men med öronproppar gick det fint att sova.
Stayed 9 nights in Dec 2022

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell med grymt läge
Kanonläge vid vattnet och poolen var grym ! Restaurangen höll hög klass och rekommenderar detta hotell.
Stayed 5 nights in Dec 2021

10/10 Excellent

Andreas

Travelled with group
Liked: Cleanliness, staff & service
Urlaub 2020 im März
Zentral gelegen, alles in Laufweite. Wechselstube direkt am Hotel. Ein Nachteil man muss eine Straße überqueren das man in den Hauptbereich des Hotels kommt, da zu finden ist der Pool und der schöne white sand beach.
Stayed 6 nights in Mar 2020
Response from Attapon on 31 Mar 2020
Thank you very much, sir.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Topp beliggenhet
Cookies er et flott sted å være på White Sand Beach. Hotellet fremstår som noe sĺitt. Men en blid,hjelpsom og hyggelig stab samt en fantastisk beliggenhet gjør Cookies til et hotell man gjerne besøker igjen!
Stayed 7 nights in Mar 2020
Response from Attapon on 25 Mar 2020
Thank you very much for your feedback.

6/10 Okay

Verified traveller

Stayed 6 nights in Feb 2020
Response from Bus on 12 Mar 2020
Thank you very much, sir.

10/10 Excellent

Harley Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ko Chang
Hadde det helt supert. Elsket hotellopphold og øy. Kommer garantert tilbake
Stayed 7 nights in Feb 2020
Response from Bus on 12 Mar 2020
Thank you very much, sir.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Strandnära hotell
Hotell med bra läge vid strand, vi fick rum mot pool och strand , fint. finns hotelldel som ligger utmed väg också. Hotellrum ganska slitna och inte så fräscht badrum. Frukost inte så bra fanns dock omelett och frukt som var ok. Vår vistelse var endast tre dagar så det fungerade bra.
Stayed 3 nights in Feb 2020
Response from Bus on 21 Feb 2020
Thank you very much for your feedback, sir.

8/10 Good

Karl-Gustav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Attapon Klintub on 7 Feb 2020
Thank you very much for your feedback.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Attapon Klintub on 30 Jan 2020
Thank you very much for your feedback and hope you will come back to visit me again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Hotellet ligger bra, restaurangen Sun&Soul har grymt bra mat. Rummet har hårda madrasser o kuddar. Rummet är rent o fräscht men kanske inte det roligaste när det kommer till interiör. Frukosten har ett litet utbud och blir tjatigt efter några dagar.
Stayed 8 nights in Dec 2019
Response from Attapon on 8 Jan 2020
Thank you very much for your comment. We will improve the service better.

10/10 Excellent

Ulf

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019
Response from Bus on 26 Jan 2020
Thank you very much.sir.

8/10 Good

joacim

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2019
Response from Bus on 26 Jan 2020
Thank you very much, sir.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Har inget att klaga på. Personalen är trevliga, frukosten är / var bra. Städningen på rummet superb. Återkommer ja det gör vi Eva/Otto rum 110
Stayed 15 nights in Dec 2019
Response from Bus on 8 Jan 2020
Thank you very much for your comment. We will improve the service better.

8/10 Good

Monica Lereim

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from bus on 5 Dec 2019
Thank you very much for your feedback.

8/10 Good

Monica Lereim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money and at a great location!
Great hotel on a very good location on White sand Beach. The pool is big, on the beach and it is very delicate. Nice sunbeds with decent pillows. The breakfast is varied, (through if you have late breakfast the hot meals are not very hot, but very good early) The staff is very friendly and helpful. Would definitively stay here again! This is our second time here, this time for 8 nights.
Stayed 3 nights in Nov 2019
Response from Attapon Klintub on 1 Dec 2019
Thank you very much for your feedback and hope you will come back visit again.

8/10 Good

Monica Lereim

Stayed 2 nights in Nov 2019

8/10 Good

Charlotta

Travelled with family
Liked: Cleanliness, staff & service, room comfort
BRA
Vi bokade 2st rum då vi var 4st. Det var rent och fint. Vatten på flaska ingick. Härlig pool som ligger vid havet. Vi bodde upp mot berget, var lite billigare. Frukosten var enkel men bra. De stekte omelett på beställning, fanns även vattenmelon och annans. Det var det som jag åt. Fanns även lite annat som några maträtter, kaffe och te och vittbröd som du kunde rosta.
Stayed 2 nights in Oct 2019
Response from Attapon Klitub on 21 Nov 2019
Thank you very much for your feedback.

8/10 Good

Ulf Gunnar

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Utan pool
De gjorde vid poolen
Stayed 4 nights in Sep 2019
Response from Attapon Klintub on 2 Oct 2019
Thank you very much

8/10 Good

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Attapon Klintub on 12 Sept 2019
Thank you very much for your comments and I hope you come back again.

10/10 Excellent

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Attapon Klintub on 3 May 2019
Thank you for giving me the feedback. And we are glad that you are happy to stay with our hotel.

10/10 Excellent

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Attapon Klintub on 2 Apr 2019
Thank you for your feedback, we are glad that you are happy to stay at our hotel. And sincerely hope to have the opportunity to welcome your return again

10/10 Excellent

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Attapon Klintub on 1 Apr 2019
We are happy that you are happy to stay. And sincerely hope to have the opportunity to welcome your return again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 20 nights in Mar 2019
Response from Attapon Klintub on 30 Apr 2019
Thank you for giving me the feedback. And I promise it will be better.

4/10 Poor

MASAYOSHI

Disliked: Cleanliness, property conditions & facilities, room comfort
場所が良いホテル、古い
ホワイトサンドービーチの入り口にあり、レストランも近くに有るのは良いです。 設備が古いです。ビーチ側の2階を利用しましたが、ベランダのドアは大きく隙間があいていて虫が入ってきそうです。防音もなく、近くのパブの演奏が夜中まで鳴り止まず、かなりうるさかったです。 バスタブにジャグジーが付いていましたが、お湯をためるのに30分以上がかかりました。さらに、湯量が少ないので、貯めている間に湯が冷めてしまいます。 バスを使うと、トイレ側に水があふれます。 2階に上がるにはエレベーターはありません。 朝食は、卵料理は作ってくれますが、それ以外はおかずが3品とパン。スイカ、キャベツとトマト。リゾートにしてはかっがりです。 レストランも山側の建物の1階にあり、道路と車寄せが見えるだけです。 駐車場は、ロータリーに停めるか、道路に停めます。 スタッフは親切です。 プールはフロントでタオルを貸してくれます。そのままビーチに出られるのは良いです。 WiFiは良いです。
Stayed 2 nights in Mar 2019
Response from Attapon Klintub on 27 Mar 2019
Our hotel apologizes for the error in the service. And will take your complaints to improve

4/10 Poor

Michael

Disliked: Staff & service
Not okay
I asked for an extra bedsheet first night. They promised to deliver, but nothing happened. I asked again next day, with the same lack of result!!
Stayed 4 nights in Mar 2019
Response from kie on 14 Mar 2019
Thanks.of your feedback. We will improve

8/10 Good

Lene

Liked: Cleanliness, staff & service, room comfort
Super badestrand
Virkelig god beliggenhed lige på god badestranden. Boede i værelse ved stranden. Lidt gammelt men pænt og rent. Morgenmad lidt kedelig.
Stayed 5 nights in Mar 2019
Response from kie on 14 Mar 2019
Thank of your feedback.

8/10 Good

Runar

Liked: Cleanliness, staff & service
Stayed 9 nights in Feb 2019
Response from Attapon Klintub on 8 Mar 2019
Thank you very much, sir.