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Reviews of Glenwood Inn & Suites

2.5 out of 5
Glenwood Inn & Suites
2679 Glenwood Drive, Trail, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 276 out of 760 reviews" "
Rating 8 - Good. 350 out of 760 reviews" "
Rating 6 - Okay. 105 out of 760 reviews" "
Rating 4 - Poor. 17 out of 760 reviews" "
Rating 2 - Terrible. 12 out of 760 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sandra

Business traveller
Liked: Amenities
Clean and comfy. Even being beside highway it was quiet.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
We appreciate your business!

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in May 2024
Response from Manager on 21 May 2024
Thank you for the review and business!

6/10 Okay

Leslie

Liked: Cleanliness
Older but clean and moderately upgraded motel situated on busy highway about 3-4 minute drive to downtown. Poor dining choices nearby, and no continetal breakfast, which should have been included for the price. A tad pricey for the overall quality and amenities, but safe and OK for short stays.
Stayed 2 nights in May 2024
Response from Manager on 13 May 2024
Thank you for the business!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Apr 2024
Response from Manager on 29 Apr 2024
Thank you for the rating and business!

10/10 Excellent

Jocelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Big room with kitchen. Love our own bbq in the patio. The kitchen is well equipped and is clean. Staff are friendly and nice
Stayed 3 nights in Apr 2024
Response from Manager on 29 Apr 2024
Our Executive Suite is the best!Thank you for the review and business!

10/10 Excellent

tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a drive up motel at first glance, but great front desk , great remolded rooms, and GREAT shower water pressure! Nice place
Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
Thank you for the business! Hope to see you again soon!

10/10 Excellent

Shauna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price. Only negative was fan in bathroom very loud and indoor pool too cold
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr 2024
Thank you for your rating and business!

10/10 Excellent

Armelinne

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good.
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr 2024
We appreciate your business!

8/10 Good

Doug, Penticton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
conenient
Stayed 2 nights in Apr 2024
Response from Manager on 24 Apr 2024
Thank you for your business!

8/10 Good

Roy, Maple Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off hgwy, friendly check in, clean and quiet accomodations .
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Thank you for the business!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and the rooms are comfortable. The beds are comfortable with great linens. We find the area to be quiet even though we are just off the main road through town. We have stayed here on several occasions.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Thank you for the feedback & rating!Your business is appreciated.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Thank you for your rating!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve made this a frequent stop while travelling as it has super comfortable beds and is always quiet. There are a couple decent restaurants and grocery store in town and easy access to the local stores.
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Thank you for your business!

10/10 Excellent

yq

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 1 Apr 2024
Thank you for your rating!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of being able to visit my mother at seniors home & enjoy a good night sleep & rest is exceptional. Highly recommended
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Thank you for choosing the Glenwood Inn & Suites!

10/10 Excellent

Ken

Travelled with pets, Travelled with partner
Wonderful experience. The most comfortable bed we have ever had. Friendly staff. We will go back definitely.
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Great to hear that you enjoyed your stay!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, for sure! Spotless room, big TV and shower, comfortable bed, great hot tub, friendly staff. Nice diner for breakfast across the street. I'll be back!
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Thank you so much!

10/10 Excellent

Susan, Calgary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean property. The staff was exceptionally pleasant. Pool area really well maintained. Will def book there again
Stayed 4 nights in Mar 2024
Response from Manager on 19 Mar 2024
We appreciate your business and feedback!

8/10 Good

Adam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Thank you for the business!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, between hospital & the mall, it is centrally located for my needs. Very comfortable stay, staff are very friendly & courteous....i highly recommend staying here...especially for short visits.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Thank you for your Business and review!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient with location being close to shopping centre & the hospital, where i visit with my mother at seniors pavillion there. Im able to get a good rest & refresh for the next day. Great for short stays
Stayed 1 night in Mar 2024
Response from Manager on 8 Mar 2024
Thank you for your review and business!

10/10 Excellent

LYNNE

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. Staff were helpful
Stayed 4 nights in Feb 2024
Response from Manager on 8 Mar 2024
Thank you for your business!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Thank you for your business!

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Thank you for your business!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Thank you for your business!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay! Would highly recommend.
Free access to WiFi. Has an indoor pool and hot tub. Fitness room. Surprisingly, the hotel has a laundry room located by the pool washroom which is very accessible. Suites is located beside a highway so there’s a lot of noice but doesn’t bother me. Room is very clean, tidy and smells citrus-y. Doesn’t come with a free breakfast but the room is equipped with a microwave and refrigerator. It’s reasonably priced, overall I am happy with my stay, and would most probably come back !
Queen bed
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Thank you for your review. Next time try our indoor hot tub and pool!Your business is appreciated!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is central located to go shopping at mall & other shopping centres as well being close to hospital, so i could visit my mother at senior pavillion there. Highly recommended for short stays 😊
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
We appreciate your business and kind words!

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Was hood.
Stayed 2 nights in Jan 2024
Response from Manager on 27 Feb 2024
Thank you for your rating!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly courteous service. The hotel room was very clean, excellent place for short stays. Highly recommended
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Thank you for your business and rating!

8/10 Good

Duane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the hospital. Not too far to downtown.
Stayed 2 nights in Feb 2024
Response from Manager on 9 Feb 2024
Thank you for the review.Hope to see you again!

10/10 Excellent

ANDREAS

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Clean and affordable. Highly recommend.
Stayed 1 night in Jan 2024
Response from Manager on 9 Feb 2024
We appreciate your feedback and business!

6/10 Okay

Dawn

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Quite, friendly staff, my family all live in trail, born and raised there.
Stayed 1 night in Jan 2024
Response from Manager on 9 Feb 2024
Thank you for the business!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Glenwood Inn and Suites are super helpful and friendly! Anything we had questions about or needed help with, they were super attentive! The room and all areaa of the hotel were super clean and bed was very comfortable.
Stayed 8 nights in Jan 2024
Response from Manager on 9 Feb 2024
Thank you for your rating and business!

6/10 Okay

Trista

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Water ran hot and cold in the shower. Found sunflower seeds in the made bed (we didn’t eat any). Very small accommodations. We’ve stayed in the past and enjoyed it, but there was quite a bit at fault this time around.
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Sorry to hear about your experience. We will investigate and find out where things went wrong. Next time notify frontdesk if you are unhappy with your room. We have no issues fixing or moving you to a different room.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable stay. Will stay again.
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Thank you for your rating and business!

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hockey stay!!
We stayed here for a hockey tournament and it was perfect. Quiet, comfortable and affordable.
Stayed 2 nights in Jan 2024
Response from Manager on 22 Jan 2024
Thank you for your business and rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 15 Jan 2024
Thank you for your review and rating.We appreciate your business!

8/10 Good

Karin

Roomy and clean, but noisy (hiway and door shutting - very flimsy walls it seems)
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Thank you for your business!

10/10 Excellent

Shelley

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay over Christmas, had my grandson and two cats! Large room, good beds, clean sheets! Lots of towels, pool and hot tub was nice and clean. Fridge was not very cold.
Stayed 3 nights in Dec 2023
Response from Manager on 27 Dec 2023
Thank you for your business and review!

2/10 Terrible

Darci

Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Thank you for your business.Please let us know about your experience.

10/10 Excellent

Mary, Christina Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean. Quiet. No restaurants close by but would recommend.
Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Thank you for your rating and business!Hope to see you again!

10/10 Excellent

Bruce, Radium Hot Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Thank you for the rating and business!

2/10 Terrible

Jennifer

Business traveller
Do not stay here
I have previously stayed here and had a wonderful experience so I was excited to book again. I did book on line through hotels.com. I travel by car for work and I ran into bad weather. I was in Grand Forks and had to make the decision not to drive to Trail. I called The Glenwood Inn around 4:30 pm to say I would not make it. I was told I would have to deal with hotels.com to cancel. I did that and they tried to help. They tell me that The Glenwood Inn stands firm behind their cancellation policy so I will not be refunded. That is disappointing of course. I will not be booking on line anymore and I will be looking for another hotel to stay at in Trail for my next visit. I do not recommend staying at the Glenwood Inn in Trail, BC.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Sorry to hear about your experience. When we received your call last week we notified you to contact hotels.com ASAP to cancel the reservation. One week later hotels.com phoned us to cancel the reservation that was a ''no show'' a week ago. The room you booked with hotels.com was non refundable. My advice is to not book a non refundable room this time of the year when weather can be a factor while travelling.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here more than once, usually for overnight, for appointments in the area.
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Thank you for your business and rating!Hope to see you again!

8/10 Good

Brenna

Stayed 1 night in Oct 2023
Response from Manager on 14 Nov 2023
Thank you for the rating and business.

10/10 Excellent

Todd L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 24 Oct 2023
Thank you for your business and rating!

10/10 Excellent

MARGARET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful location and very clean. Staff went above and beyond.
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Thank you for your business and review!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Thank you for the rating and business!

10/10 Excellent

Dean

Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Thank you for the rating and business!

6/10 Okay

Verm

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great option for the price.
Stayed 1 night in Oct 2023
Response from Manager on 12 Oct 2023
Thank you for the business!