Ratings based on 82 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

very central location

Posted 08-May-2017
A very comfortable hotel in the centre of the cbd.We were on the 14th floor and it was quiet.We have stayed there in the past and would stay again in the future.
Comment from Hotel Management
10-May-2017 by Peter Yared, Hotel Management
Thank you for taking the time to write your review and for your continued loyalty. It was fantastic to read that on your last visit the team were still able to exceed your expectations. In this industry, consistency is the key to success so it is so pleasing to see that we are maintaining our high standards. We look forward to welcoming you back again the near future. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Sweet sugar shaker

Posted 04-May-2017
Pros: Location and staff, nice shower too!
Cons: General fix up eg cracked tiles in bathroom, shower sealant etc.
Location: Museum of Tropical Queensland, Reef HQ, Maritime Museum, Ferry to Magnetic Island
Great location - can walk to museums, shops etc. Staff lovely and friendly Hotel is a bit dated, but has everything you need
Comment from Hotel Management
07-May-2017 by Peter Yared, Hotel Management
Dear Em, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the friendly service, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD
3 out of 5
Recommended
for Everyone
by A verified traveller

Central Location, CBD

Posted 09-Apr-2017
Pros: Middle of CBD and not far from ferry terminal.
Stayed on 16th floor with great view towards Magnetic island and Castle hill. The hotel is a little old, but the room was clean and comfortable. There are ample places to eat within easy walking distance of hotel.
Comment from Hotel Management
18-Apr-2017 by Peter Yared, Hotel Management
Dear Wayne, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our location and room views. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveller from Townsville

Great Location

Posted 23-Mar-2017
Pros: Locality and value for money
Cons: Nothing
Location: In the CBD of Townsville, handy for events held there as live on the outskirts of Town, good restaurants nearby to eat at
Spacious room, clean and tidy, comfortable bed, friendly helpful staff
Comment from Hotel Management
26-Mar-2017 by Peter Yared, Hotel Management
Dear Kathy, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the friendly service, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in city centre

Posted 19-Mar-2017
Pros: Disappointing that there is no onsite parking available for guests, but there is plenty of untimed parking before 9am and after 5pm close by.
Nice clean and comfortable hotel. Room was well appointed and comfortable. Staff were most friendly and helpful. The hotel is easy to locate and close to bars and restaurants nearby. Cowboys is straight across the road and offers an alternative to the hotel for meals.
Comment from Hotel Management
23-Mar-2017 by Peter Yared, Hotel Management
I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our friendly team. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
by A verified traveller

Ugly from the outside, modern 4 star internally

Posted 27-Feb-2017 on Hotels
Wifi wasn't that good, but everything else was perfect, roof top pool, gym, views, location, restaurant etc
Comment from Hotel Management
02-Mar-2017 by General Manager, Hotel Management
Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our location to your liking. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
by Michael

Posted 27-Feb-2017 on Hotels
Easy, no fuss stay, just what you need for business. Plenty of good restaurant options within walking distance. Kim at reception very helpful.
Comment from Hotel Management
02-Mar-2017 by General Manager, Hotel Management
Dear Michael, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly the service you received from Kim. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
3 out of 5
Recommended
for Everyone
by A verified traveller from Bowen

Handy to city centre

Posted 24-Feb-2017 on Wotif
Pros: The position. There is direct access to shops and facilities
Cons: There is no onsite parking. Web site says car parking is available. This is down the road for a fee! A holding fee of $100 taken hasn't been refunded
Location: Excellent access to Cowboys football club rooms across the road also shops and Sunday cutters market
We only had an overnight stay which was enjoyable.
Comment from Hotel Management
27-Feb-2017 by Peter Yared, Hotel Management
Dear DRT, Thank you for taking the time to provide us with feedback from your recent stay. I am glad to hear that you found our team friendly during your visit. However I am disappointed to hear that we were not able to exceed your expectations in regards to our parking arrangements. Whilst street parking is an option we do recommend using the car park as a more convenient option. You are correct in that there is a charge for this as indicated on the wotif.com website that you booked through. We hope this did not inconvenience you too greatly and that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent accomodation in a convenient location

Posted 11-Feb-2017 on Wotif
The staff were very friendly and helpful. Breakfast was of a high standard and found the hotel overall great value.
Comment from Hotel Management
13-Feb-2017 by Peter Yared, Hotel Management
Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially our breakfast and our friendly service, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2017 on Wotif
It was a great room, great location and we had absolutely no issues.
Comment from Hotel Management
25-Jan-2017 by Peter Yared, Hotel Management
Thank you for taking the time to write your very complimentary review. It was so nice to read that you enjoyed your stay. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD