Ratings based on 57 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Unsecure internet ==== no internet

Posted 13-Dec-2016
Pros: Middle of the line
Cons: carpet stains
Location: nice location
Unsecure internet. Air conditioner took a long time to get to temperature.
Comment from Hotel Management
13-Dec-2016 by Peter Yared, Hotel Management
Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning in your room and the internet. We have passed your comments onto our engineering department to have this rectified. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared, Area General Manager - QLD
3out of 5
by A verified traveller

Getting a bit old

Posted 25-Nov-2016 on Hotels
The hotel is getting a little old and the cleaning could improve. Lack of hot water from vanity tap was also very frustrating.
Comment from Hotel Management
29-Nov-2016 by General Manager, Hotel Management
Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the cleanliness of your room. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our housekeepr and Maintenance Manager. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared, Area General Manager - QLD
5out of 5
Recommended
for Everyone
by A verified traveller

Great location great stay

Posted 25-Nov-2016 on Wotif
Great stay. Comfortable and easy location. Would stay again!
Comment from Hotel Management
29-Nov-2016 by Peter Yared, Hotel Management
Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially our location, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD
3out of 5
by A verified traveller

Pretty Average. No Parking.

Posted 24-Nov-2016 on Wotif
No on site parking and had to pay extra to park off site. Had good and bad experiences with staff. All in all average stay.
Comment from Hotel Management
29-Nov-2016 by Peter Yared, Hotel Management
Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to our parking arrangements. Whilst street parking is an option we do recommend using the car park as a more convenient option. You are correct in that there is a charge for this as indicated on the wotif.com website that you booked through. We hope this did not inconvenience you too greatly and that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared, Area General Manager - QLD
4out of 5
Recommended
for Everyone
by A verified traveller from Coromandel Peninsula NZ

Great Location

Posted 20-Nov-2016 on Wotif
Pros: Location, friendliness of staff.
Location: Right in the centre of town, close to restaurants and the leagues club. We were here for a funeral, not sightseeing.
The Grand Chancellor Townsville is in a really good location, very central and lovely views from our room on the 16th floor. Reception staff were very welcoming and helpful. A very comfortable room, very clean and nice comfortable bed. I would recommend this hotel.
Comment from Hotel Management
22-Nov-2016 by Peter Yared, Hotel Management
Dear Karen, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our welcoming team and our rooms. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
4out of 5
by A verified traveller

Nice hotel in central position

Posted 17-Nov-2016 on Hotels
comfortable room and convenient for us to stay
Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our rooms and location. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
4out of 5
by A verified traveller

Posted 16-Nov-2016 on Hotels
the hotel is very well located in the centre of Townsville , easy to find if you get lost it one of the tallest buildings in Townsville , its aging compared to other properties but staff are friendly and the property is clean
Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our location and our friendly staff. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
3out of 5
by A verified traveller from Cairns

Limited data for free wifi plus rooms are outdated

Posted 14-Nov-2016 on Wotif
Pros: Location
Cons: Hotel should provide complimentary carpark vouchers for the nearby car park building and unlimited data for wifi
Location: Location is centre of the mall.
Hotel does not have it's own carpark....Have to pay extra to use a nearby carpark area then walk to the hotel, or you can drive around a million times around the block until you get lucky to find a parking space along the street.
Comment from Hotel Management
15-Nov-2016 by Peter Yared, Hotel Management
Hi Dennis, Thank you for your comments regarding the parking and Wi-Fi. We do advertise our parking on this website as being of site and charges apply. As you mentioned Wi-Fi is free to a daily limit however you can upgrade this for a nominal fee. Thanks again for your feedback and we hope you stay with us again in the future. Kind regards, Peter Yared - Area General Manager - Queensland
5out of 5
Recommended
for Everyone
by A verified traveller from België

Heerlijk bed met geweldig ontbijt!

Posted 13-Nov-2016
Pros: Het ontbijt was super, en de kamer heel netjes. Ook het personeel was heel vriendelijk.
Cons: Gewoon de omgeving. In Townsville is er gewoon niets te zien. Het hotel is zeer goed.
Location: Niets te doen.
Comment from Hotel Management
15-Nov-2016 by Peter Yared, Hotel Management
Dear Jolanda, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD
4out of 5
by A verified traveller

Convenient and clean

Posted 08-Nov-2016 on Hotels
Great location with an extremely good price. The room was a good size and quite
Comment from Hotel Management
14-Nov-2016 by General Manager, Hotel Management
Dear , Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially our rooms and location, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD