Ratings based on 124 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from emerald

Great place to stay friendly staff

Posted 25-Sep-2017
We had a great stay our room was lovely and the location was very central . The staff were friendly and helpful . The only negative is the park which you have to pay extra for per day and there is no lift from the parking area to the hotel you have to walk out and around on the street . Just a small inconvenience. Overall a very good stay would would happily stay again .
Comment from Hotel Management
28-Sep-2017 by Paul, Hotel Management
Dear Jesse, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We display our parking information across all websites to assist guests in being informed on arrival. I'm glad to see if wasn't to much of an inconvenience for you. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Area Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Posted 18-Sep-2017
Good CBD location. Walking distance to shops, eateries, pubs and clubs. Hotel itself is a little dated, but typical of the area and very clean/comfortable. Would recommend more loungers in pool area but otherwise enjoyed the short-stay and wouldn't hesitate to stay again.
Comment from Hotel Management
21-Sep-2017 by Paul, Hotel Management
Dear Lauren, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, and found the hotel clean and comfortable. We will review our pool furniture arrangement to look at what can be improved here also moving forward. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Rockhampton

Lovely hotel in the centre of town.

Posted 04-Sep-2017
Pros: Everything.
Cons: Can't think of anything.
Location: I was there on a sentimental journey as I grew up in Townsville and had not been back in years. Just wandered around seeing what had changed.
We loved this hotel. It was so comfortable and bordering on luxurious. Unfortunately when we were there it was too cold to swim, but the pool looked very inviting. We had several meals from the 24 hour room service and they were delicious, particularly the Atlantic salmon. Will definitely stay there again if we are ever in Townsville.
Comment from Hotel Management
11-Sep-2017 by Peter Yared, Hotel Management
Dear Chris, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our location and facilities to your liking. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Great view, central location

Posted 07-Aug-2017
Pros: Staff, bed, view
Cons: ?
Location: ?
Quick trip to Townsville, great place to stay. Would stay here again happily
Comment from Hotel Management
09-Aug-2017 by Peter Yared, Hotel Management
Dear M, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, central location

Posted 29-Jul-2017
Had a lovely stay here, the staff were friendly and the rooms were very comfortable and clean......loved the shower! Excellent meals in the restaurant and happy hour was appreciated. Located in the centre of the city, it's easy access to shops and restaurants. The only negative is parking is limited at the hotel, which was a bit disappointing, but there is a parking garage across the road with the same rates. Prebooking for parking is a must.
Comment from Hotel Management
01-Aug-2017 by Peter Yared, Hotel Management
Dear Julie, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful and found our rooms comfortable and clean. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Couples
by A verified traveller from Albany WA

Easy to find hotel!

Posted 26-Jul-2017
Pros: Location was very good for us
Cons: Rooms are a bit dated, but were clean and tidy.
Location: Restaurants and a brewery close by. Short walk to Ferry Terminal to Magnetic Island. Aquarium in walking distance too.
The locals call it the Cheese Grater and the Sugar Shaker, and when you see this hotel, you'll understand why. We stayed here as it was centrally located and close to town, more importantly it was close to the Supercars. It was an easy flat walk, about 25 minutes to the track. There are heaps of restaurants very close by, including the wonderful Ribs and Rumps, which is about 5 minutes away. Breakfast in the hotel restaurant was perfectly acceptable too.
Comment from Hotel Management
01-Aug-2017 by Peter Yared, Hotel Management
Dear Scoot, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
3 out of 5
Recommended
for Everyone
by A verified traveller from Wellington, New Zealand

Good location

Posted 26-Jul-2017
Good location handy to shops, cafes and 50m from supermarket. Quite a good gym but lacked some ventilation and so got quite uncomfortable when working out. Pool was quite cold (probably to be expected in late July).
Comment from Hotel Management
01-Aug-2017 by Peter Yared, Hotel Management
Dear Tim and Georgie, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveller from brisbane

Clean comfortable friendly

Posted 23-Jul-2017
Great views. Convienient. Clean and comfortable. Great staff who are friendly and helpful and the 11am check out makes a big difference . Opposite the Cowboys Leagues Club
Comment from Hotel Management
27-Jul-2017 by Peter Yared, Hotel Management
Dear polly, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
by Diane

Great stay

Posted 18-Jul-2017 on Hotels
The young lady who checked us in was so friendly and professional
Comment from Hotel Management
20-Jul-2017
Dear Diane, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our team very helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide

Nice cbd hotel conveniently located

Posted 17-Jul-2017
Traveled to Townsville for Supercars round. Did some sightseeing while we were there and this hotel was close to a number of the tourist attractions we visited. Staff were very helpful with answers to our queries.
Comment from Hotel Management
20-Jul-2017 by Peter Yared, Hotel Management
Dear Helen, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our team very helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD