Ratings based on 992 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Overnight Stay

Posted 01-Sep-2016
Friendly staff on arrival, good selection at Breakfast, rooms neat and tidy, central location to restaurants. Definitely will stay there again.
3out of 5
by A verified traveller

Convenient for the ferry

Posted 22-Aug-2016
Ok place to stay overnight. The hotel is a little tired.
4out of 5
by Barabara from alaska

Quick stopover

Posted 19-Jul-2016 on Hotels
Only spent one night.Hotel is known as the sugar shaker because it is round. Pool is on the roof with the best view of the whole area.
3out of 5
by A verified traveller

Great facilities bad parking

Posted 17-Jul-2016 on Wotif
Parking is difficult, need to help visitors w bags or parking as it is too far from hotel. Maybe could offer a parking system to improve this inconvenience
5out of 5
by Ian from Cairns

An enjoyable stay.

Posted 13-Jul-2016 on Hotels
Centre of town,iconic solid 4star hotel in a great location with obliging staff and cmfotable rooms.
5out of 5
by Christine

This traveller left a rating score only Posted 12-Jul-2016 on Hotels
5out of 5
by A verified traveller from g

Great place to stay

Posted 11-Jul-2016 on Lastminute
The hotel was perfect for my family to stay as a quick stopover on our drive to Cairns. Only downside is that they don't have off street parking and it costs an additional $12.50 to park in secure parking across the walk bridge. Otherwise the staff were more than friendly, the room was great and spacious and the breakfast included was full hot buffet.
5out of 5
by A verified traveller from Sydney

great central Townsville location.

Posted 15-Jun-2016 on Wotif
Pros: everything closeness to Woolies and a corner convenience store negates the need for mini-bars
Cons: Free WiFi would bring it up to 'par' with other contenders, but then again, these services are catastrophically slow anyway. No dramas with a hotspot.
Location: Nice and central, 5 to 10 minutes walk to Palmer Street and Flinders Street restaurants. 5mins to city centre.
A solid hotel experience, pleasing to see the HI brand is still strongly serving the travelling public, as it did when I first encountered it as a youngster. Large comfortable and clean room, great panoramic views, central location to walk to the Strand, Palmer Street and Flinders Street restaurants, or city centre. Friendly capable reception and restaurant staff, no dramas with anything. 2 days on business, only sampled their continental breakfast (excellent), so can't rate their dinners. 24 Hr gym looked great for an hour's workout, but chose the outdoor running option instead. Would stay there again anyday. Thanks HI, keep up the proud tradition in TSV.
5out of 5
by A verified traveller

Hotel very central

Posted 11-Jun-2016 on Lastminute
I spent 5 nights there. Enjoyed my stay. Only negative was the shower. On two occasions the shower temperature was cold. Breakfast was nice and all the staff were very friendly.
5out of 5
by A verified traveller

Close to everything, great restaurants, shops etc

Posted 31-May-2016 on Wotif
Pros: Easy - staff helpful, friendly and rooms were lovely
Cons: Nothing
Location: In the centre of everything!
Friendly warm staff, great buffet and comfortable rooms