Comfort Suite, 2 Bedrooms, Private Bathroom | Desk, iron/ironing board, cots/infant beds, free WiFi
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Reviews of Easyhosts.Amazing Victorian House

3 out of 5
Easyhosts.Amazing Victorian House
74-74A Pembroke Street, Toronto, ON

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 34 reviews" "
Rating 8 - Good. 15 out of 34 reviews" "
Rating 6 - Okay. 5 out of 34 reviews" "
Rating 4 - Poor. 4 out of 34 reviews" "
Rating 2 - Terrible. 3 out of 34 reviews" "

8.2/10

Cleanliness

6.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Stanley on 14 Oct 2020
Dear guest! Thank you so much for your review. We appreciate your kindness and hope to see you in any of our properties.

2/10 Terrible

Darcy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Stayed 7 nights in Apr 2020

10/10 Excellent

Michael

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2020
Response from Stanley on 9 Apr 2020
Thank you so much. We appreciate your kindness. And we are happy you enjoyed our service. Hope to see you at any time.

6/10 Okay

Morgan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
I came from Florida to Toronto on a solo trip. When I arrived here I had to wait 20 min to get access to my room because I was never sent instructions. I was told to use the key pad, which was finicky and then a guy saw me struggling so he helped and was actually able to push the door open. It was not even locked. (I told the owner this and no response- not safe!) I packed enough clothes to last me a few days because it clearly states under the amenities that you can do laundry during your stay. HOWEVER. That’s misleading. In fact, the owner never messaged me back when I asked. Totally ignored me. So I called him that afternoon and he asked if I could just wait till I left.. I was there for 5 nights.. and packed lightly. So no. Then he said it would “logistically be difficult” since it’s in the basement and you can only do laundry if you stay in Room 1. THIS SHOULD BE SPECIFIED. Just saying. So, again, he never called me back so I called and canceled the rest of my stay and moved downtown. Bad customer service. I was very excited about this house. It’s a cute Victorian house with a cute room. but my experience was crap. Oh, the areas is SUPER sketchy at night. Don’t be out by yourself. Just spend the money and stay downtown!
Stayed 5 nights in Mar 2020
Response from Stanley on 9 Apr 2020
Dear Morgan Thank you for your review. We definitely will take your words into consideration and try to improve our service. Sorry for all these inconveniences you faced during your accommodation

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The house was fairly easy to find, and everything inside was clean and comfy. Price very reasonable as well. The area does become a bit sketchy at night so be mindful, but overall great experience
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Fail!
My stay was ok except I couldn't get any work done cause the WiFi didn't work at all and that got me in a lot of trouble at work. Couldn't get my presentation done and couldn't do anything really.
Stayed 1 night in Jan 2020
Response from Stanley on 2 Feb 2020
Thank you for your review. Please accept our deepest apologies for the inconvenience with the WiFi. Our technician fixed it already.

2/10 Terrible

Jake, Toronto

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design was nice, and the decoration is good. However, it was not a good experience. This "Hotel" uses a self check in process similar to AirB&B, but the check in process and the pin code was not send to me and we had to stand in the cold to wait for the owner to respond. There were no hot water when we arrived, we had to turn the furnace on ourselves and wait for the water to heat up. The place looked clean at first, but there were flies everywhere and we also found cockroaches in the kitchen area. The place was advertised as $59/night for our night of stay, however an extra $60 was charged to property fee, doubling the price and brings to total to $120 after tax. We could have much better place to stay with that price. Overall its a terrible experience, would not recommend.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful furnishings, upgraded bathroom and shared kitchen with everything we needed.. Short walk to Eaton Centre and the Sightseeing on/off bus
Stayed 2 nights in Aug 2019
Response from Stan on 22 Aug 2019
Thank you so much for such terrific words! Your opinion is very important to us! Hope to see you again in our apartment. Best regards, Stan

4/10 Poor

Verified traveller

Business traveller, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
First off, neighborhood is very rough. I'm thrilled this property was dog friendly as my protection- trained shepherd was a great reassurance. My husband and young son were supposed to visit my second night, but I told them to stay home. The air conditioning did not work for the 3 days that I was here. I asked the supplied number, attemped to fix but did not. The bathroom was missing a screen and the shower was mouldy. Long hair in the bathroom was not mine. Beds were clean, parking space was filthy but adequate.
Stayed 2 nights in Jul 2019
Response from Mary on 21 Jul 2019
Dear Guest, we apologize for the inconvenience. The Air condition was fixed and all minor things as well. Hope to see you again. Kind regards, Mark & Mary

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from Mary on 21 Jul 2019
Dear Guest, thank you very much for your stay. Kind regards, Mark & Mary

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Mary on 17 Jul 2019
Dear Juan, thank you very much for your stay. Kind regards, Mark and Mary

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Mary on 29 Apr 2019
Dear Frederic, thank you very much for your stay. Kind regards, Mark & Mary

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Mary on 23 Apr 2019
Thank you for your feedback. Appreciate it. Kind regards, Mark&Mary

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was all we needed - great location, wonderful kitchen facilities, very clean room, very reasonable rates. Many thoughtful amenities in the room including toiletries not usually found. Contact with the owner was quick and instructions concise. Only concern was the front door was not locked when we arrived - this would be on the last person who entered or left.
Stayed 2 nights in Apr 2019
Response from Mary on 13 Apr 2019
Thank you very much for your stay. Kind regards, Mark & Mary

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cost, amenities, comfortable room and bed.
Stayed 1 night in Feb 2019
Response from Mary on 26 Feb 2019
We are very happy that you like the House, Amenities, Comfort and location. Kind regards, Mark & Mary

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2019
Response from Mary on 2 Apr 2019
Thank you for being our guest. Easyhosts Team

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had 400$ stolen from our room and nothing was done in regards to that the manager said he'd give us another couple days but suddenly said it's check out without notice doo now I'm homeless and it's like-30°c out
Stayed 2 nights in Jan 2019
Response from Mary on 10 Feb 2019
Dear guest, we have locks on each room’s door and couldn’t be responsible for any belongings especially if you didn’t lock the door. You took the dog with you despite our policy and another guest complain about barking that is why we couldn’t extend your stay. Kimd regards, Mark & Mary

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
EXCELLENT BUT DIFFICULT LOCKBOX ENTRY
Excellent and I would highly recommend, however, it could be EXTREMELY FRUSTRATING trying to use the lock box outside in the cold when it is dark and snowing, and it is not clear as to how to open it once the combination is in. Owners could simply give more explicit information as to how to open the lockbox (press down lever immediately left of the numbers and pull toward you) otherwise, you could be out there in the cold for hours trying to figure it out.
Stayed 1 night in Jan 2019
Response from Mary on 3 Feb 2019
Thank you so much, John for your stay. We will add this information to the instruction. Sorry for the inconvenience. Kind regards, Mark & Mary

8/10 Good

Suzan

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing Victorian in Toronto perfect location
This home is Beautiful. The Room was clean. We had everything we needed except the iron. it was not there when I looked for it, wasn't there when I asked for it. I texted back and forth and even sent a 360 photo of the basement where I was told to look. Funny thing was the day I was leaving it appeared on the shelf, as I was walking out. our stay was for 4 nights and five days. We would definitely stay there again. I would even go back to rent all three rooms. the setting is very comfortable and the pricing is perfect. Thank you.
Stayed 4 nights in Jan 2019
Response from Mary on 27 Jan 2019
Thank you so much, Suzan, for being a great guest. Sorry for the inconvenience with Iron. Another guest took it to his room and our cleaning lady returned it back after found it. We are glad that everything other was great. Welcome back anytime! Kind regards, Mark & Mary

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Mary on 5 Jan 2019
Thank you so much for your stay and the great review. Kind regards, Mark & Mary

2/10 Terrible

Verified traveller

Liked: Cleanliness
I was warned by a solid seeming man that I should not be outside on the sidewalk alone waiting for my taxi to arrive. H told me that that immediate neighborhood is very dangerous after dark. He said he himself doesn’t;t stay outdoors after dark there. I cross-checked this with 2 local taxi drivers and they agreed that this is a very dangerous block, as is the block behind it. I moved to another place the next morning.
Stayed 4 nights in Dec 2018
Response from Mary on 25 Dec 2018
Dear guest, it is not dangerous area, we never had any issues with our guests. And it is downtown Toronto, I didn't hear about any serious crimes here. You lived in apartment your full 4 days stay and didn't leave earlier. You asked the refund because somebody told you something, we refused, that is why you wrote you story here. Kind regards, Mark&Mary

6/10 Okay

Don, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities
This facility is an older home that’s been very nicely updated, painted, etc The kitchen is nice, the space is generous, but there are a couple things that concerned me. For starters, when I arrived the house was unlocked. That was the responsibility of the last guest to come / go, but for an un-hosted facility it’s something to consider. If I were the landlord, I would swap out the lock for one that locks automatically. Room #1 consists of a basement apartment and a first floor space, with 3 keys to get into separate spaces. It’s unconventional and a little confusing, two of the keys don’t really look like door keys, and I was embarrassed to realize after situating myself in the basement space for a while that it was only part of the space. There were wide screen TVs, but there was no cable tv as claimed – only chromecast for playing from my laptop if I were setup for it. The bedding was very nice, but the beds were not among the more comfortable that I’ve slept on. Bottom line, it’s clear that the landlord has worked really hard to update the space, but there are a few things that need attention to make it user-friendly.
Stayed 1 night in Nov 2018
Response from Mary on 22 Nov 2018
Thank you so much, Don, for being the wonderful guest. We provide Smart TV with YouTube and Wi-Fi and no cable in the basement room and the second TV with Cable in Ground floor room. We will be glad to see you again. Kind regards, Mark & Mary

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was neat and clean, but basic. If you are looking for a nice place that is quiet, but has few amenities, this is the place. The private parking is available, but in a unique structure, which has its benefits. Our bed needed a mattress topper or a new mattress. The proprietors were very helpful via text or phone. We would stay again.
Stayed 1 night in Nov 2018
Response from Mary on 25 Nov 2018
Thank you so much for your stay. We value our customer's opinion. Could you, please provide us your room number for we could change the mattress. Kind regards, Mark & Mary

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfort, location, ease of access. Liked the independence of getting my own key to access property,
Stayed 1 night in Oct 2018
Response from Mary on 11 Oct 2018
Thank you very much for being a great guest! Kind regards, Mark & Mary

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely place to stay. It has every thing. The neighbor hood is not very nice and rough looking.
Stayed 1 night in Sep 2018
Response from Mary on 30 Sept 2018
Thank you very much for being the wonderful guest! Kind regards, Mary

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is not located in the best neighborhood. Aside from that, it's very clean and I had no issues with internet or other clients there. I would go back. Quick walk to downtown too.
Stayed 1 night in Sep 2018
Response from Mary on 30 Sept 2018
Thank you so much for your stay! We will be glad to see you again! Kind regards, Mark & Mary

8/10 Good

Fabio, St Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great, Marina does an amazing job making you at home. The hotel and room were absolutely clean and well made. The neighborhood is not the best but this is happening all over Toronto, but we have to say that we did not feel unsafe at any moment in the city. Recommended !!!!
Stayed 2 nights in Jul 2018
Response from Mary on 6 Aug 2018
Thank you so much, Fabio, for being a wonderful guest!

4/10 Poor

Francisco Javier

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Mary on 10 Oct 2019
Dear Francisco, thank you for your stay.Please, lets us know why the ratio is so low. Anyway we hope you had a great time in Toronto. Kind regards, Mark & Mary

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toute etais vraiment bien le fonctionnement ma beaucoup plus personnellement
Stayed 1 night in Jul 2019
Response from Mary on 1 Aug 2019
Thank you for being a wonderful guest!

6/10 Okay

Luis

Liked: Cleanliness, room comfort
Disliked: Staff & service
Deja a desear
Nunca se tuvo un trato personal con quien nos rentó, fue un problema abrir el cuarto y a la hora de estar tomando una ducha se me cayó en el pie la pieza de cerámica donde se pone el Jabón y me lastimó,
Stayed 2 nights in Feb 2019
Response from Mary on 12 Feb 2019
Dear, Luis, thank you very much for your stay. We have self check-in rooms and we are always awailble by phone or on side to answer any questions. We are apologize for the inconveniences. Kind regards, Mark & Mary

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Mary on 2 Dec 2018
Thank you very much for being our guest! Kind regards, Mark & Mary

8/10 Good

tessier

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Belle chambre et propre . Calme et tranquille. Mais j'aurais aimé rencontrer un responsable et les informations sur le stationnement est nébuleux. J'ai parlé a un autre client et pour le stationnement il trouvait lui aussi que tout cela n'était pas claire.
Stayed 2 nights in Aug 2018
Response from Mary on 11 Aug 2018
Thank you so much, Tessier, for your stay. We have one parking spot and give it for free on first in basis. There is a public parking just 50 meters from the house, turn right to Dundas Street. We always glad to answer any questions. Kind regards, Mary

8/10 Good

Claire, Montréal

Liked: Cleanliness, room comfort
Hotel très bien situé près du Centre Ville
C'est très bien, dans une maison victorienne. Ceci dit, il n'y a aucun service. C'est vraiment une maison. On peut se faire un café au rez-de-chaussée mais il y a seulement du "whitening" pour le café. Ca serait vraiment bien qu'il y ait du lait et de la crème. Pour le reste, tout était impeccable.
Stayed 2 nights in Jul 2018
Response from Mary on 25 Jul 2018
Hi, Claire, thank you very much for your stay. It is the house, yes, we advertise it as the house not the hotel. Kind regards, Mary