Staff are helpful and are all effectively bilingual. After I checked out, I was also allowed to leave my luggage at the hotel for a day before retrieving it the next day. There is a water dispenser to fill our bottles before heading out for the day. On the 6th floor there is also a communal kitchen where we can use the microwave. Lastly, the hotel seemed like a long walk from ikebukuro station, but if you take exit C6 (Echika Exit), you will reach the hotel in 1 min. C6 also has escalators for those taking public transport with their luggage!