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"Can’t fault the staff. They were lovely and went out of their way however: No hot water in the morning Blocked drains TV didn’t work No sanitary bin Stains on the ceiling Uncomfortable bed Thin walls Incredibly noisy but ineffective flush This could just be bad luck and I give the benefit of the doubt here. As I say, staff were super helpful and I’m sure with some investment and effort it could be great."

"We booked in for two nights, no breakfast. Whilst the room was clean it was absolutely soulless, no pictures on the walls, no soft furnishings of any kind, nothing that made it anything other than a functional space. On the flip side, the bathroom was obviously newly decorated and was luxurious in comparison to the bedroom although the shower was a bit ‘weedy’. No one cleaned our room whilst we were there, or checked "

"Lovely accommodation and great breakfast!"

"Our room was clean and comfortable. The reception and bar staff were friendly and helpful. We didn't use the restaurant."

"Quick & easy check in! Would reccomend"

"Food great "

"Very helpful staff particularly going the extra mile to provide gluten free breakfast"

"Utter gem. Glorious setting. The building is super old and has a lovely feeling of tradition. The staff were first class. Utter joy. "

"Extremely disappointed - spa and pool closed due to building work, not clearly stated on Expedia. Specifically booked for these facilities after a very long drive. Hotel needed updating and didn’t feel immaculately clean. Front desk was a mess. Paid £144 for one night in a room that felt like a Premier Inn room with a fridge added. Stains on carpet, no pictures or nice touches apart from robes and slippers. Sofabed looked tired and old. Cooked breakfast was good but continental had only mandarin segments - no other fruit and no choice of cereals or pasties. Dining room was bland and dark with no atmosphere - we asked to put music on as it was deathly quiet. Best thing was free parking in a lovely historic town and the shoe shop opposite which was a Sketchers outlet selling end of line with at least 50% discount. Thai restaurant a few doors down from hotel was excellent with outstanding food. Wouldn’t stay again. "