Title: Mayaland Hotel & Bungalows Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=912649&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mayaland Hotel & Bungalows Travelers explore the ancient wonders of Chichen Itza before returning to tranquil gardens where they can enjoy a refreshing drink or plan their next adventure ## Photo gallery for Mayaland Hotel & Bungalows ![Garden - Mayaland Hotel & Bungalows (Chichen Itza)](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/abf29505.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Garden view - Mayaland Hotel & Bungalows (Chichen Itza)](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/a8c3bbe2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bungalow (Mayan) | Premium bedding, minibar, in-room safe, individually decorated - Mayaland Hotel & Bungalows (Chichen Itza)](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/3c1ac684.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Mayaland Hotel & Bungalows (Chichen Itza)](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/7182ddd0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast served - Mayaland Hotel & Bungalows (Chichen Itza)](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/7e2908b7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel & Bungalows Mayaland blends traditional Mayan architecture with modern comforts. Enjoy air-conditioned rooms with satellite TV amidst lush gardens. Relax in seating areas with beautiful views, a drink from the bar, or consult the concierge about nearby history. ## Reviews 9.2 Wonderful ## Popular amenities - Hot tub - Spa - Parking included - Free Wi-Fi - Restaurant £151 includes taxes & fees 11 Feb - 12 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=912649&PinnedHotelID=912649&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=912649&PinnedHotelID=912649&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=912649&PinnedHotelID=912649&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=912649&PinnedHotelID=912649&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=912649&PinnedHotelID=912649&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=912649&PinnedHotelID=912649&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=912649&PinnedHotelID=912649&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=912649&PinnedHotelID=912649&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Studio Suite (Mayan) ![Studio Suite (Mayan) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/84f677db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite (Mayan) ### Highlights Furnished balcony or patio Individually furnished Individually decorated Private indoor hot tub Air conditioning Connecting rooms available LED TV Ceiling fan - Garden view - 581 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Bungalow (Mayan) ![Bungalow (Mayan) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/3c1ac684.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bungalow (Mayan) ### Highlights Furnished balcony or patio Individually furnished Individually decorated Air conditioning Connecting rooms available LED TV Premium bedding Separate bedroom - Garden view - 484 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, Balcony, Garden View ![Superior Room, Balcony, Garden View | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/454a8fc7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Balcony, Garden View 10.0 Exceptional 2 reviews ### Highlights Balcony Individually furnished Individually decorated Private indoor hot tub Air conditioning Connecting rooms available LED TV Ceiling fan - Garden view - 591 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, Balcony, Resort View (Mayan Observatory View) ![Superior Room, Balcony, Resort View (Mayan Observatory View) | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/5699179d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Balcony, Resort View (Mayan Observatory View) 9.2 Wonderful 9 reviews ### Highlights Balcony Individually furnished Individually decorated Private indoor hot tub Air conditioning Connecting rooms available LED TV Ceiling fan - Resort view - 753 sq ft - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTinum-Hotels-Mayaland-Hotel-Bungalows.h912649.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTinum-Hotels-Mayaland-Hotel-Bungalows.h912649.Hotel-Information) ## About the area Located in Chichen Itza, Mayaland Hotel & Bungalows is in the historical district and in a national park. Pre-Hispanic City of Chichen-Itza and Court of the Thousand Columns are notable landmarks, and the area's natural beauty can be seen at Cenote Ik kil. Pyramid of Kukulkan and Ek' Balam are two other places to visit that come recommended. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Chichen Itza travel guide](https://www.expedia.co.uk/Chichen-Itza.dx6052401) [View more Resorts in Chichen Itza](https://www.expedia.co.uk/Chichen-Itza-Hotel-Resorts.d6052401-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.67922%2C-88.56816&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MeBZO6JhTcdmeZqWht1doBrh-jU=) Km 120 Ctra Merida, Zona Arqueologica, Chichen Itza, YUC, 97844 ### What's nearby - ![El Caracol showing heritage architecture and building ruins](https://images.trvl-media.com/place/553248621532630395/a5e57d13-d484-4685-9f6d-9a0e5fc6f3a9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) El Caracol 1 min walk \- 0.0 miles - ![I was super excited to get to see this in person. The site is so much more than this singular temple. Behind where I was standing is a ball court, off to the life is the sacrificial cenote or sinkhole, and behind this temple there is another structure. ](https://images.trvl-media.com/place/6052401/a620c628-ef6b-4089-aed5-ec81875931bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Pre-Hispanic City of Chichen-Itza 1 min walk \- 0.1 miles - ![Court of the Thousand Columns featuring heritage elements](https://images.trvl-media.com/place/6289165/0c8166f4-31ed-4a9e-b3b6-f28fe6d83f8f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Court of the Thousand Columns 5 min walk \- 0.3 miles - ![Pyramid of Kukulkan which includes heritage architecture as well as a small group of people](https://images.trvl-media.com/place/6289161/af38f5fb-6834-414e-bf20-f777a42a6edd.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Pyramid of Kukulkan 7 min walk \- 0.4 miles - Red House (El Chichanchob) 10 min walk \- 0.6 miles ### Restaurants - Pueblo Maya 5 min drive - La Palapa 4 min drive - sac be h 8 min drive - Chilam Balam 8 min drive - Hacienda Xaybe'h D'Camara 6 min drive ## About this property ### Mayaland Hotel & Bungalows Luxury historic resort near Pre-Hispanic City of Chichen-Itza Located close to Court of the Thousand Columns and Pyramid of Kukulkan, Mayaland Hotel & Bungalows provides an airport shuttle, a terrace and shopping on-site. Treat yourself to spa services, such as aromatherapy, a body scrub or a manicure/pedicure. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden. You'll also enjoy perks such as: - 3 outdoor pools, along with sunloungers and pool umbrellas - Free self-parking - Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge) - A porter/bellboy, laundry services and ATM/banking services Room features All 50 individually furnished rooms include thoughtful touches such as premium bedding and air conditioning, in addition to amenities such as free WiFi and safes. Other amenities include: - Free toiletries and hairdryers - LED TVs with cable channels - Childcare services, coffee/tea makers and ceiling fans ### Awards and affiliations The property is a member of Historic Hotels of the World. ## Similar properties ![Exterior detail](https://images.trvl-media.com/lodging/4000000/3750000/3749600/3749567/d005c71b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Lodge at Chichen Itza Chichen Itza - Pool - Breakfast included - Spa - Free Wi-Fi 9.0 Wonderful 217 reviews £195 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=3749567&PinnedHotelID=3749567&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/114000000/113720000/113712600/113712577/f302ea1b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mundo Maya Chichén Itzá Chichen Itza - Pool - Spa - Parking included - Free Wi-Fi 9.8 Exceptional 76 reviews £142 includes taxes & fees 25 Feb - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily full breakfast available 7:00 AM to 10:00 AM for a fee: MXN 247 to 295 for adults and MXN 247 to 295 for children - 3 bars/lounges - 3 restaurants - A coffee shop/cafe - Couples/private dining - Snack bar/deli ### Restaurants on site - DE ESPECIALIDADES - EL MURAL - SALON CATHERWOOD ### Things to do - 3 outdoor pools - Ecotours - Shopping ### Family friendly - 3 outdoor pools - In-room babysitting - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business centre - Computer station - Meeting room ### Outdoors - Garden - In a national park - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Spa - Aromatherapy - Body scrubs - Facials - Manicures/pedicures - Massage - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Upper floors accessible by stairs only - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 3 floors - Built in 1923 - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer ### Entertainment - LED TV with cable channels ### Food and drink - Coffee/tea maker - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Connecting rooms available - Individual decor - Individual furnishings - Iron/ironing board on request - Safe - Window screens ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Contactless check-in and check-out are available ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: approximately MXN 247 to 295 for adults and MXN 247 to 295 for children - Airport shuttle fee: MXN 4980 per vehicle (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a security system and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 7:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Hotel Bungalows Mayaland Hotel Mayaland Mayaland Mayaland Hotel Bungalows Chichen Itza Mayaland Bungalows Piste Mayaland Hotel Mayaland Hotel & Bungalows Mayaland Hotel & Bungalows Piste Mayaland Hotel Bungalows Piste Mayaland Hotel Bungalows Mayaland Bungalows Mayaland Bungalows Chichen Itza Mayaland Hotel Bungalows Hotel Bungalows Mayaland & Bungalows Mayaland Tinum Hotel & Bungalows Mayaland Tinum Hotel & Bungalows Mayaland Resort Hotel & Bungalows Mayaland Resort Tinum ## Frequently asked questions ### Does Mayaland Hotel & Bungalows have a pool? ### How much does it cost to stay at Mayaland Hotel & Bungalows? ### Is Mayaland Hotel & Bungalows pet-friendly? ### How much is parking at Mayaland Hotel & Bungalows? ### What time is check-in at Mayaland Hotel & Bungalows? ### What time is check-out at Mayaland Hotel & Bungalows? ### Does Mayaland Hotel & Bungalows provide a shuttle to the airport? ### Where is Mayaland Hotel & Bungalows located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mayaland Hotel & Bungalows Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.6 Location ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 672 8 - Good 245 6 - Okay 60 4 - Poor 16 2 - Terrible 10 ## Reviews ### 10/10 Excellent #### Danyel 30 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful stay . Wonderful staff ##### Danyel Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Bruce 2 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything about this hotel is great I love the historic atmosphere The restaurant is amazing ![](https://a.travel-assets.com/ugc/hotel-reviews/215a0e89-9cf6-4175-bd0d-3cf3903eef72-1762047188315.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e58d239a-6df5-4897-aaf4-2fbc75c24318-1762047199917.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/259444e4-e3b5-44e5-a920-3d0e25ee9366-1762047200474.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bruce Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Sara 3 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The rooms were nice, view of the Mayan observatory and sunset breathtaking, and service exceptional. ##### Sara Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Miranda 20 Dec 2025 Liked: Cleanliness, staff & service Disliked: Amenities Still don’t have the full amenities since they last opened but we still had an amazing time. The property has so much potential to be very luxurious. The staff was great (they provided us a tour to Chichen itzá and transportation) and we really enjoyed the drinks at the bar and the food at the restaurant!!! ##### Miranda Stayed 1 night in Nov 2025 ### 8/10 Good #### Angel 29 Dec 2025 Liked: Property conditions & facilities Room had some little flies in the bathroom but they were addressed fast. They were very friendly ##### Angel Stayed 1 night in Dec 2025 ### 8/10 Good #### Paula 22 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The hotel had kind, friendly, accommodating staff. Our bedroom and bathroom were very spacious, and the large private terrace facing a beautiful natural setting was a big plus. We swam in two of the three pools onsite and loved their natural surroundings. The food from the restaurant was delicious. The only negative was that the water in both our bathroom shower and sink did not get warm. On our final morning, after running the hot water faucet for 10 or more minutes, we did get warmer -but not hot - water. It was a little chilly in the evenings and mornings, so warmer water for showering would have been appreciated. Otherwise, it was a nice experience in a lovely setting. ##### Paula Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### beth 11 Jan 2026 Liked: Cleanliness, property conditions & facilities Awesome view of Mayan ruins ##### beth Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Alfredo 4 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great hotel and location. You feel like you are in the jungle. ![](https://a.travel-assets.com/ugc/hotel-reviews/edddccc9-d6f7-4d1b-bd32-15fe067e0597-1767565701874.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3235271b-e691-4863-b41b-09133907b347-1767565702231.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alfredo Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### JOHN 22 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Maya land is always a cut above 5 star plus Be sure to book early it is always Full ##### JOHN Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Linda 20 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Sraff was amazing. Hotel and room very nice and so much history. ![Dining area](https://a.travel-assets.com/ugc/hotel-reviews/0e900fd1-aacf-40b5-9cbb-ae9d01320884-1758380651612.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/736806ae-2074-4ce3-a726-432477a644a1-1758380652526.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ad4b30bd-306a-4f8d-bbb6-25255da30f67-1758380652960.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Linda Stayed 1 night in Sep 2025 ### 6/10 Okay #### Michael 30 Dec 2025 Disliked: Amenities No TV, room had an odor, shower not working. ##### Michael Stayed 1 night in Dec 2025 ### 8/10 Good #### Kenneth 5 Oct 2025 Liked: Staff & service, amenities, property conditions & facilities Only criticism is the bathroom in our suite is too open to the larger room. ##### Kenneth Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Diana 2 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really beautiful place. You feel like you descended in a different world, in the middle of the forest ( Yucatán moist forest). It is more beautiful than I imagined when I booked it. The staff in the reception and restaurant, absolutely sweet. ##### Diana Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Alejandro 8 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff. ##### Alejandro Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Nagareddy 10 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and love it ##### Nagareddy Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Yesenia 6 Sept 2023 Liked: Cleanliness, staff & service excellent ##### Yesenia ### 10/10 Excellent #### Silvia 24 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities The hotel and restaurant service was great and we loved the view of the Caracol. Juan, William and other staff were superb as were the rest of staff. Enjoyed the fact that Pavarotti and other Celebrities like J-Lo stayed at this hotel. Some upgrades to shower, hot water, would be nice. ##### Silvia Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Doug 22 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful! ##### Doug ### 10/10 Excellent #### Martin 21 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience. ##### Martin Stayed 3 nights in Feb 2023 ### 10/10 Excellent #### Barbara Eve 21 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it ##### Barbara Eve Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Matthias 24 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Ein wunderbares Hotel! Wir hatten das Zimmer mit Blick auf das Observatorium! PHÄNOMENAL! Das Zimmer mit Badezimmer war sehr groß. Wir haben uns hier sehr wohl gefühlt. Im Restaurant waren wir 2 mal essen - eine gute Auswahl. Das Hotelpersonal war sehr freundlich und konnte all unsere Anfragen (Transporte, Chichen Itza Besuch) zur vollsten Zufriedenheit erfüllen. ##### Matthias Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Sabine 14 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Ja! ##### Sabine Stayed 1 night in Nov 2025 ### 4/10 Poor #### Sarah 28 Oct 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Location to Chichen Itza is great and we appreciated the tour guide and early ticket purchases arranged by the hotel to beat the queues. The staff were very helpful and friendly overall and there seems to be a lot of work going on across the resort. That said, I’m not sure why ratings for the hotel and rooms is so high amongst other guests. Despite having a superior room it was tired. The shower didn’t drain at all well so flooded the bathroom floor, there was no sound proofing and we could hear everything going on along the balcony outside and down in the gardens below. On the second morning before check out we had to endure 2.5 hours (8-10.30am) of someone chainsawing logs in the garden. The site seemed to have been hit by a storm or been allowed to fall into a state of disrepair as many of the chalets had thatched roofs that had fallen in. Maybe as we visited out of season it will all be fixed in time. Restaurant was ok with a range of options but after eating there a couple of times, options felt limited. Breakfast was expensive and not worth it as an add on. ##### Sarah Stayed 2 nights in Oct 2025 ### 8/10 Good #### Dulce 21 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excelente, aunque me gustaría hubiera esta abierto el acceso directo desde el hotel a Chichen ##### Dulce Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Gabriela 20 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo el hotel me pareció hermoso, tranquilo, muy limpio y sus alrrededores del hotel maravilloso con mucha vegetación dónde caminar. 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