Title: HOTEL PUERTA CHICHEN Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HOTEL PUERTA CHICHEN Hotel in Pisté with full-service spa and steam room ![Exterior](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/b67f3c8b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Room, Garden View | Premium bedding, laptop workspace, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/b20401e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Ecotours](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/4454fea7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/45e736c9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/047b8f32.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Puerta Chichen offers a peaceful escape in a national park. Enjoy spa treatments, an outdoor pool, and a full breakfast. The bar serves evening cocktails, and the attentive staff consistently earns praise from guests. 8.8 Excellent ## Popular amenities - - Spa - Bar - Breakfast available - Housekeeping - 24/7 front desk £64 includes taxes & fees 29 Nov - 30 Nov ## Room options ### Check availability for these dates Tonight [Nov 28 - Nov 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=83542198&PinnedHotelID=83542198&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=83542198&PinnedHotelID=83542198&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=83542198&PinnedHotelID=83542198&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=83542198&PinnedHotelID=83542198&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=83542198&PinnedHotelID=83542198&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=83542198&PinnedHotelID=83542198&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=83542198&PinnedHotelID=83542198&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=83542198&PinnedHotelID=83542198&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Standard Room, City View | Premium bedding, laptop workspace, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/81dd7ffb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, City View 9.0 Wonderful 6 reviews ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Ceiling fan Private bathroom Daily housekeeping Iron/ironing board - 344 sq ft - Sleeps 4 - 2 Double Beds ![Standard Room, Garden View | Premium bedding, laptop workspace, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/91ab347e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Garden View 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Ceiling fan Private bathroom Daily housekeeping Iron/ironing board - Sleeps 4 - 2 Double Beds ![Deluxe Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/831cbefa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Pool View ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Ceiling fan Private bathroom Daily housekeeping Iron/ironing board - Sleeps 2 - 1 King Bed ![Standard Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/84000000/83550000/83542200/83542198/f97cc3ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Pool View ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Ceiling fan Private bathroom Daily housekeeping Iron/ironing board - Sleeps 4 - 1 Double Bed ### Deluxe Room, Garden View ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Ceiling fan Private bathroom Daily housekeeping Iron/ironing board - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTinum-Hotels-HOTEL-PUERTA-CHICHEN.h83542198.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTinum-Hotels-HOTEL-PUERTA-CHICHEN.h83542198.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.69338%2C-88.58266&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=by7xeYhJdMHZ49bAyp401GFXPqE=) Calle 15 A Km 117 No. 30 X 20, Tinum, Yucatan, 97757 #### What's nearby - Ball Courts - 11 min walk - 0.6 miles - Pre-Hispanic City of Chichen-Itza - 17 min walk - 1.0 mile - El Caracol - 8 min drive - 3.3 miles - Pyramid of Kukulkan - 8 min drive - 1.4 miles - Court of the Thousand Columns - 8 min drive - 1.4 miles #### Getting around - Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 99 min drive #### Restaurants - ‪Taco Maya - ‬2 min drive - ‪sac be h - ‬19 min walk - ‪Pueblo Maya - ‬1 min walk - ‪Chilam Balam - ‬19 min walk - ‪Hacienda Xaybe'h D'Camara - ‬6 min walk ## About this property ### HOTEL PUERTA CHICHEN Hotel in a national park At HOTEL PUERTA CHICHEN, you can look forward to a free daily manager's reception, a garden and a bar. Treat yourself to a massage at the on-site spa. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a steam room and a restaurant. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers - Full breakfast (surcharge), smoke-free property and luggage storage - Coffee/tea in reception, tour/ticket information and a banquet hall - A 24-hour front desk and 1 meeting room - Guest reviews say great things about the helpful staff Room features All guest rooms at HOTEL PUERTA CHICHEN offer thoughtful touches, such as premium bedding and laptop-friendly workspaces, in addition to amenities, such as air conditioning and sound-insulated walls. Extra amenities include: - 39-inch flat-screen TVs with cable channels - Ceiling fans and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/2000000/1510000/1509300/1509230/48adb1a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Chichen Itza Tinum - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 776 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=1509230&PinnedHotelID=1509230&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102747/7d833ae6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Arqueologicas Chichen Itza Chichen Itza - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 646 reviews £44 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=2102747&PinnedHotelID=2102747&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/920000/912700/912649/2be434e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mayaland Hotel & Bungalows Chichen Itza - 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30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=113712577&PinnedHotelID=113712577&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/570000/564500/564405/5e7dfaae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Chichen Resort & Yaxkin Spa Chichen Itza - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 351 reviews £138 includes taxes & fees 11 Dec - 12 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=564405&PinnedHotelID=564405&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/109000000/108570000/108561100/108561001/a1b75e2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites de la Casa de Piedra y Colores Tinum - Pool - Parking included - Free WiFi - Air conditioning 10 Exceptional 1 review £59 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=108561001&PinnedHotelID=108561001&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 3 metres ### Food and drink - Daily full breakfast available 7:00 AM to 10:00 AM for a fee: MXN 10 for adults and MXN 10 for children - A bar/lounge - A restaurant - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Things to do - Ecotours - Full-service spa - Outdoor pool - Steam room ### Family friendly - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Garden - In a national park - Pool loungers ### Full-service spa - Couples treatment rooms - Massage ### Accessibility - No lift ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Towels provided ### Entertainment - 39-inch flat-screen TV with cable channels ### More - Air conditioning - Ceiling fan - Iron/ironing board - Laptop workspace - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately MXN 10 for adults and from MXN 10 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 10:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as HOTEL PUERTA CHICHEN Hotel HOTEL PUERTA CHICHEN Tinum HOTEL PUERTA CHICHEN Hotel Tinum ## Frequently asked questions ### Does HOTEL PUERTA CHICHEN have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM. ### How much does it cost to stay at HOTEL PUERTA CHICHEN? > As of 28 Nov 2025, prices found for a 1-night stay for 2 adults at HOTEL PUERTA CHICHEN on 29 Nov 2025 start from £63.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Tinum-Hotels-HOTEL-PUERTA-CHICHEN.h83542198.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is HOTEL PUERTA CHICHEN pet-friendly? > No, pets are not allowed at this property. ### How much is parking at HOTEL PUERTA CHICHEN? > There is free parking nearby. ### What time is check-in at HOTEL PUERTA CHICHEN? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at HOTEL PUERTA CHICHEN? > Checkout is at noon. ### Where is HOTEL PUERTA CHICHEN located? > Situated in a national park, this spa hotel is within 1 mile (2 km) of Ball Courts, Pre-Hispanic City of Chichen-Itza and Pyramid of Kukulkan. Court of the Thousand Columns and Red House (El Chichanchob) are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## HOTEL PUERTA CHICHEN Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.2 Amenities ### 9.0 Staff & service ### 8.6 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 39 8 - Good 17 6 - Okay 6 4 - Poor 3 2 - Terrible 1 ### 10/10 Excellent #### Wendy 16 Jul 2025 Friendly staff and great tourists guide guy ##### Wendy Stayed 1 night in Jul 2025 ### 8/10 Good #### Monica 1 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stop for one night before heading early in the morning to Chichen Itzá. ##### Monica Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Hal 28 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities Lovely little place to spend the night before spending the day in Chichen Itza ##### Hal Stayed 1 night in Mar 2023 ### 10/10 Excellent #### David 17 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The best Hotel The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly. ![](https://a.travel-assets.com/ugc/hotel-reviews/CE44A879AA99AF7536760C7F8D5C6B01AFBD81F11731819742841.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9E724D2A43CF13768F2E1368998FEDAB54ABA6131731819741983.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### David Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### julian 17 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations. ##### julian Stayed 1 night in Jul 2023 ### 10/10 Excellent #### John p 18 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay here. Perfect place. Good advise on going to Chichen itzá. Nice all around. Good food. ##### John p Stayed 1 night in Feb 2024 ### 8/10 Good #### Martin 20 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet. ##### Martin Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Esther 8 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool. ##### Esther Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Marianne 3 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel in walking distance to the chichen Itzá This is a very nice and beautiful hotel. Wi-Fi at the room, hot water in the shower and good food. Some staff speak English and are very service minded. Close to the chichen Itzá area, walking distance. ##### Marianne Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Monalis 12 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was very clean. The employees were very helpful and courteous. ##### Monalis Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Andrew 21 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good. ##### Andrew Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Chloe 25 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel We stayed here so we were close to Chichen Itza for an early morning tour. It was clean ,comfortable and the staff were great. We ate dinner and breakfast there and both meals were delicious. The pool and grounds were lovely. The wifi was only in the public areas. Would recommend if you are visiting Chichen Itza ##### Chloe Stayed 1 night in Jul 2023 ### 6/10 Okay #### Bouayad 19 Mar 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Location right next to the temple. However, it's a transient town (plan to have dinner at the hotel in the evening because it's difficult to find something interesting outside at 07pm). No internet in the rooms. Kind staff. ##### Bouayad Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Jorge 10 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a great option if you intend to visit Chichen Itza or any other destination close to the hotel like: Valladolid, Ek-Balam, or Water Holes (Cenotes). The rooms are clean and the facilities are new and well-maintained. More important the clerks are really kind and the ladies and gentlemen attending the restaurant are really kind and responsive to your requirements. The food is good the same as the buffet. It has been recently refurbished so the facilities are new and comfortable. I would definitely come back to this hotel, thank you for your kind considerations. ##### Jorge Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Lowell 15 May 2023 Liked: Cleanliness, staff & service, room comfort #### A convenient place to stay Stayed here for 2 nights so we could visit Chichen Itza. The staff were very friendly and the room was comfortable. Super close to chichen Itza was perfect for visiting it in the morning and returning for the light show in the evening. Garden room was relatively quiet even though the hotel is right on the main road. Spent the afternoon relaxing in the pool. Bathroom was ok but in need of some maintenance (shower head needs clearing or replacing and sink is leaking). Food was fair. Dinner portions were big but not always that flavoursome. Breakfast was ok too. ##### Lowell Stayed 2 nights in May 2023 ### 8/10 Good #### Alice 6 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice stay We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient. ##### Alice Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Michael 26 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everything was great. Just don't flush toilet paper down the toilet. The translation makes it sound like it was for feminine hygiene products but it also means toilet paper. If you flush any paper down it will clog the toilets. ##### Michael Stayed 1 night in May 2023 ### 6/10 Okay #### Kelly 17 Feb 2024 Liked: Cleanliness, property conditions & facilities Disliked: Room comfort #### Good location for one night to visit chichen itza The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed. Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you. Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got. Pool was good and reasonable temperature. We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice. For one night it was okay ##### Kelly Stayed 1 night in Feb 2024 ### 6/10 Okay #### Anna 18 Jun 2024 Disliked: Staff & service #### For one night it was okay We just needed one night and it was an okay place to stay but the pictures looked better than what it looked like in person. We only had two bottles of water in the room but there were four of us and when in Mexico you must drink from bottled water (or filtered water). When I asked for two more they said they only provided two… when my husband asked, they told him we only indicated two people on the reservation (I put all four of us … plus my kids ages on the reservation). Oh well. My husband went hunting for a gas station and found one … the bathroom was very small and when my husband went to close the door he twisted his ankle on the hard to see lip in shower. All and all it was an okay place to stay but expensive for what you get. ##### Anna Stayed 1 night in Jun 2024 ### 4/10 Poor #### Rachel 3 Mar 2024 Liked: Property conditions & facilities Disliked: Staff & service, amenities What was advertised was not reality. There was absolutely NO WiFi access in our room. You had to go to the lobby or the dinning hall (and pay for food) if you wanted access. This frustrated us mostly because we generally do our planning for the next day the night before. We also had a phone plan but the signal was too weak to do anything in the room. The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive. There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing. The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel. I am thankful we just spent 1 night there. ##### Rachel Stayed 1 night in Feb 2024 ### 10/10 Excellent #### RAUL 25 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Habitación limpia y buen servicio de restaurante. ##### RAUL Stayed 1 night in Sep 2025 ### 6/10 Okay #### gaia 22 Apr 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Poco curata come tutto il paese ##### gaia Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Gabriela 10 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un hotel muy tranquilo para descansar, el personal fue muy amable ##### Gabriela Stayed 1 night in Mar 2025 ### 8/10 Good #### Arleth 23 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen lugar para una noche después de estar todo el día en Chichén Itzá, limpia, cómoda y el buffet a buen precio y rico. Solo falta el internet en las habitaciones que no llega muy bien. Nosotros llegamos caminando a la zona arqueológica sin problemas. Lo recomiendo ampliamente . ##### Arleth Stayed 1 night in Mar 2025 ### 2/10 Terrible #### Efren 14 Mar 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No recomiendo este hotel para nada, de los 5 hoteles en diferentes ciudades que he visitado en México, este ha sido el más caro y con menos calidad. Mi pago inicial por una habitacion era de 80 usd, pero al llegar adicionaron un extra cargo y tuve que pagar 120 usd por una noche y solo una habitacion, demasiado caro para la zona. Además el internet es pésimo, no funciona dentro de las habitaciones, se veian las personas acercandose al router en el lobby, el agua de la ducha es demasiado fría o demasiado caliente, nunca punto medio. Las toallas que nos dieron estaban completamente desilachadas. Las habitaciones no hermeticidad para los ruidos. Molestaba cada puerta que se abría o cerraba, las personas caminando por el pasillo tratando de alcanzar la internet en el lobby pues no hay en las habitaciones, las maletas rodando, cada pequeño ruidito se siente dentro de las habitaciones. Todo esto hizo que fuera la peor noche en México. Si buscas descansar y disfrutar de paz y tranquilidad, este no es el lugar que estás buscando. I do not recommend this hotel at all. Of the five hotels I've visited in different cities in Mexico, this was the most expensive and the lowest quality. My initial payment for a room was $80, but upon arrival, they added an extra charge, and I had to pay $120 for one night and just one room—too expensive for the area. Furthermore, the internet is terrible; it doesn't work in the rooms. You could see people approaching the router in the lobby. ##### Efren Stayed 1 night in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Finolhu, A Seaside Collection Resort, a Member of Design Hotels](https://www.expedia.co.uk/Kanifushi-Hotels-Seaside-Finolhu-Resort-Maldives.h15076975.Hotel-Information) > > [HiltonHotels Hotels in North Wales](https://www.expedia.co.uk/North-Wales-Hotels-Hilton-Hotels.0-0-d56113--bHiltonHotels.Travel-Guide-Filter-Hotels) > > [Catalonia Porto](https://www.expedia.co.uk/Porto-Hotels-Catalonia-Porto.h37347188.Hotel-Information) > > [Apartments Troulos](https://www.expedia.co.uk/Troulos-Apartments.d6322209-aaApartments.Travel-Guide-Accommodation) > > [B&B Bridlington](https://www.expedia.co.uk/Bridlington-Bed-And-Breakfasts.d6048866-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Family-Friendly Hotels in Albania](https://www.expedia.co.uk/Destinations-In-Albania-Family-Friendly-Hotel.0-0-d2-tFamilyFriendlyHotel.Hotel-Filter-Destinations) > > [Hacienda Chichen Resort & Yaxkin Spa](https://www.expedia.co.uk/Chichen-Itza-Hotels-Hacienda-Chichen-Resort-Yaxkin-Spa.h564405.Hotel-Information) > > [Brighton Surf Guest House](https://www.expedia.co.uk/Brighton-Hotels-Brighton-Surf-Guest-House.h8343258.Hotel-Information) > > [Hotel Camiral - The Leading Hotels of the World](https://www.expedia.co.uk/Caldes-De-Malavella-Hotels-Hotel-Camiral-At-PGA-Catalunya-Resort.h13074144.Hotel-Information) > > [Walworth Castle Hotel, BW Signature Collection](https://www.expedia.co.uk/Darlington-Hotels-Best-Western-Walworth-Castle-Hotel.h1600878.Hotel-Information) > > [Grand Palladium Palace Resort Spa & Casino - All Inclusive](https://www.expedia.co.uk/Punta-Cana-Hotels-Grand-Palladium-Palace-Resort-Spa-Casino-All-Inclusive.h1198383.Hotel-Information) > > [Hotel Porcel Alixares](https://www.expedia.co.uk/Granada-Hotels-Alixares-Hotel.h54469.Hotel-Information) > > [Grand Park Lara](https://www.expedia.co.uk/Antalya-Hotels-Grand-Park-Lara-All-Inclusive.h9405581.Hotel-Information) > > [Dale Hill Hotel & Golf Club](https://www.expedia.co.uk/Wadhurst-Hotels-Dale-Hill-Hotel-Golf-Club.h8250940.Hotel-Information) ### Flights > [Flights from Karachi (KHI) to Birmingham (BHX)](https://www.expedia.co.uk/lp/flights/khi/bhx/karachi-to-birmingham) > > [Flights from Manchester (MAN) to Singapore (SIN)](https://www.expedia.co.uk/lp/flights/man/sin/manchester-to-singapore) > > [Flights from Amsterdam (AMS) to Paris (CDG)](https://www.expedia.co.uk/lp/flights/ams/cdg/amsterdam-to-paris) > > [Flights from Gatwick (LGW) to Seeduwa - Katunayake (CMB)](https://www.expedia.co.uk/lp/flights/lgw/cmb/london-to-colombo) > > [Flights from Sicily](https://www.expedia.co.uk/lp/flights/6048323/flights-from-sicily) ### Cars > [Car hire in Honiton](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Honiton.d177947.Car-Hire-Guide) ### Activities > [Things to do in San Casciano dei Bagni](https://www.expedia.co.uk/Things-To-Do-In-San-Casciano-Dei-Bagni.d179124.Travel-Guide-Activities) > > [Things to do in Tórshavn](https://www.expedia.co.uk/Things-To-Do-In-Torshavn.d5028.Travel-Guide-Activities) ### Packages > [K'gari Holidays](https://www.expedia.co.uk/Kgari.d6346929.Holidays-City-Breaks) > > [Kabak Valley Holidays](https://www.expedia.co.uk/Kabak-Valley.d6329821.Holidays-City-Breaks) > > [Costa Navarino Dunes Golf Course](https://www.expedia.co.uk/Costa-Navarino-Dunes-Golf-Course-Trifylia.d6334598.Attraction) ### General > [Visit Chamonix-Mont-Blanc](https://www.expedia.co.uk/Chamonix-Mont-Blanc.dx6050949) > > [Visit Kaliningrad](https://www.expedia.co.uk/Kaliningrad.dx1798) > > [Visit Diamante](https://www.expedia.co.uk/Diamante.dx603229)