Outdoor pool, pool loungers

Reviews of Grand Hotel Tijuana

3.5 out of 5
Grand Hotel Tijuana
Blvd. Agua Caliente #4558, Col. Aviación, Tijuana, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 1575 out of 2427 reviews" "
Rating 8 - Good. 467 out of 2427 reviews" "
Rating 6 - Okay. 154 out of 2427 reviews" "
Rating 4 - Poor. 104 out of 2427 reviews" "
Rating 2 - Terrible. 127 out of 2427 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marissa

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. Very clean and safe feeling I went for the dentist and love that the two buildings from the hotel to DR office/ tower. The pool is amazing also and the staff is very attentive and helpful.
Stayed 2 nights in Mar 2024

6/10 Okay

Araceli

Liked: Cleanliness, staff & service, amenities
Wish the air conditioner worked in our room better
Stayed 1 night in Mar 2024
Response from Lic. Jaime Estrada on 25 Mar 2024
Araceli, Thanks for letting us know, the detail has been resolved.

10/10 Excellent

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
First time here i would return anytime if im in tijuana me and my small family had a good stay staff and service was great 👍
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 27 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

2/10 Terrible

Cristian

Disliked: Cleanliness, staff & service, property conditions & facilities
It was not the best experience to expect to have.
Stayed 1 night in Mar 2024
Response from Lic. Jaime Estrada on 25 Mar 2024
Mr. Cristian, according to our system you did not show up at the hotel, could you give me more information to help you? divisioncuartos@grandhoteltj.com

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought our 2 night stay was very nice and relaxing. Parking was on the hotel property. Check - in was a breeze. The room was nice and clean. My only complaint is we had no cable TV in the room. I think for a 5 star hotel cable TV should be included. This will be my first stay were there was no good options for viewing television.
Response from Concierge Grand Hotel on 22 Mar 2024
We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

8/10 Good

NAVOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding comfort in discomfort. Loved staying at this beautiful property, but those pillows were like sleeping on clouds of concrete!
Stayed 2 nights in Mar 2024
Response from Concierge Grand Hotel on 22 Mar 2024
We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 22 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

8/10 Good

nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and very well kept, the dinning options were excellent and our waiter provided exceptional service both days we stayed for brunch. However the night we checked in the front desk staff was less than welcoming but I will say that was the only time I experienced that kind of service at the check in desk since we were greeted by different staff members the following days. The last night we were there we decided to grab some drinks at the bar located in the buffet area and that was also a bit of an awkward situation since it took a few minutes for the staff member there to acknowledge my husband and I and just to make it clear we were the only 2 persons there. We arrived at around 9 pm. The bar closes at 11 pm, by 9:50 one of the staff members made a comment about the bartender usually leaving early at 10:30 pm and there for we decided to leave and not hold anyone back. Our overall stay was very pleasant. Would I recommend to a friend yes absolutely, other that those particular staff members everyone was very helpful and welcoming.
Stayed 3 nights in Mar 2024
Response from Concierge Grand Hotel on 24 Mar 2024
We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

2/10 Terrible

Jairo

Disliked: Cleanliness, staff & service, property conditions & facilities
I order room service and meat was cold and smells funny
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 22 Mar 2024
We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

2/10 Terrible

William

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I spoke to the manager in charge and had a recording of the loud noise coming from the room she did not want to accommodate. Worst stay in. She was very rude and disrespectful. I have her name and will speak to the Manager
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 22 Mar 2024
We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.However, we know that words and promises without real action are not enough. Therefore, we want to reiterate that we are working hard to ensure that this bad situation does not happen again, neither with you nor with any other of our customers.

10/10 Excellent

Adilene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel
Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 17 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

6/10 Okay

Miguel Angel

Business traveller
Liked: Cleanliness, staff & service
Limited parking. outdated colors inside. Luke warm water. Could not get hot water. Ever. Small TV. Definitely not 5 star.
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 17 Mar 2024
We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.However, we know that words and promises without real action are not enough. Therefore, we want to reiterate that we are working hard to ensure that this bad situation does not happen again, neither with you nor with any other of our customers.

10/10 Excellent

illesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is always nice and affordable to stay here.
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 17 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

luis

Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 17 Mar 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Otineb

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Mar 2024
Response from Concierge Grand Hotel on 15 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I get very spoiled by the service at hotel.
Stayed 2 nights in Mar 2024
Response from Concierge Grand Hotel on 12 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice please will go there again
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 12 Mar 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Daniel Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great love the hotel
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 12 Mar 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

2/10 Terrible

Alina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mi resevacion fue Por 1 dia,,reserve 1 mes ANTES de hospedarme por $125 dolares, Cuando llege al hotel por 1 Dia page $161 dolares , Pregunte porque de la diferiencia me dijieron por Tax, ES DEMASIDO INGUSTO $36 DOLARES TAX..
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 24 Mar 2024
Lamentamos mucho que la experiencia dentro de nuestras instalaciones no hayan sido las que esperaba. Para nosotros no hay nada más importante que la satisfacción de nuestros valiosos huéspedes, como lo es usted. Por ello, de la forma más honesta posible, queremos pedirle disculpas.Sin embargo, sabemos que las palabras y promesas sin verdadera acción no bastan. Por eso, queremos reiterarle que estamos trabajando arduamente para que esta mala situación no vuelva a ocurrir, ni con usted ni con ningún otro de nuestros clientes.

8/10 Good

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 8 Mar 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anyone traveling to Baja California should consider staying here.The buffet is awesome and the casino is cool as well.The front desk is very respectful and very nice.
Stayed 2 nights in Mar 2024
Response from Concierge Grand Hotel on 7 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

8/10 Good

Raymundo, Orange

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 7 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 27 Mar 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Marcy

Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 27 Mar 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Maria del Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel at Tijuana. Excellent buffet, location and service.
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 6 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

4/10 Poor

catarino

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was supposed to be a vip upgrade but the room was so dirty. I didn’t claim in that moment because my kids fall asleep immediately
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 6 Mar 2024
We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

10/10 Excellent

shania

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great about this hotel!
Stayed 2 nights in Mar 2024
Response from Concierge Grand Hotel on 6 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
We are looking forward to coming back to this hotel
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 6 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure
Stayed 3 nights in Feb 2024
Response from Concierge Grand Hotel on 2 Mar 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

George

Liked: Amenities, property conditions & facilities
Thank
Response from Concierge Grand Hotel on 2 Mar 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

jose

Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 22 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

8/10 Good

Lia

Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 22 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Concierge GH on 28 Feb 2024
Nos agrada mucho saber que disfruto su estancia con nostros, esperamos volver a tenerlos de vuelta en esta su segunda casa.Saludos cordiales.

10/10 Excellent

NAVOR

Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 22 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

monique

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place !!!
Stayed 2 nights in Feb 2024
Response from Concierge Grand Hotel on 23 Feb 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location, nice views and good staff
Stayed 2 nights in Feb 2024
Response from Concierge Grand Hotel on 22 Feb 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great time there.
Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 22 Feb 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

joseph I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 2 nights in Feb 2024
Response from Concierge Grand Hotel on 20 Feb 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel when I am visiting Tijuana.
Stayed 3 nights in Feb 2024
Response from Concierge Grand Hotel on 20 Feb 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Leticia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 20 Feb 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Eloina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 22 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2024
Response from Concierge Grand Hotel on 22 Mar 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024
Response from Concierge Grand Hotel on 20 Feb 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice service and food
Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 20 Feb 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Irving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great safe place to stay
Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 22 Feb 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, recommend I was lost on where to enter the parking but once I found it everything was great
Stayed 1 night in Jan 2024
Response from Concierge Grand Hotel on 20 Feb 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like always, this place is amazing and the whole staff is very friendly and helpful. We always stay in this place
Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 20 Feb 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

6/10 Okay

Santiago

Travelled with partner
Disliked: Property conditions & facilities
The VIP too. Isn’t what I expected.
Stayed 1 night in Feb 2024
Response from Concierge Grand Hotel on 20 Feb 2024
We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

10/10 Excellent

Marcela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service is always great! Rooms are beautiful. Food is excellent.
Stayed 3 nights in Feb 2024
Response from Concierge GH on 15 Feb 2024
We are very pleased to know that you enjoy your stay with us, we hope to have you back in this your second home.Best regards.

10/10 Excellent

servando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly
Stayed 1 night in Feb 2024
Response from Concierge GH on 15 Feb 2024
We are very pleased to know that you enjoy your stay with us, we hope to have you back in this your second home.Best regards.