- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You could end up anywhere......beware
I wish to make a strong complaint. The Parque Tropical was overbooked when we arrived on Sunday 20th November. Even though hotels.com had guaranteed my booking and I had paid in full. We picked Parque Tropical for its proximity to the shops, restaurants and the beach as per the info on your website. We spent 4 nights in Acuariosol apts which were a mile further away from the centre of the strip. We had only 3 in Parque Tropical. We lost half a day's holiday on Thursday packing up, travelling and unpacking. There was no microwave no ceiling fans and no free wifi in the acuariosol. It ruined our week. I wish to be reimbursed for the inconvenience and distress we suffered especially since you "guaranteed" my booking!!!