Search Hotels with Room Service in Thermal

"Staff at the resort were amazing. From the front desk staff to the life guards all were nice amd always had a smile on their faces. Not to forget helpful. The property was clean and very well kept. The rooms on the other hand were a bit dated The bathroom definately needs some work done. Overall our stay was pleasant. "

"Kids loved the pool as did the adults. Resort is updated and very clean. Highly recommend it. "

"Nice accommodations "

"Nice place and great food also nice staff friendly "

"I regret to say that my experience at this hotel was highly unsatisfactory. The carpets throughout the property emitted a persistent and unpleasant odor, which significantly impacted the overall comfort of my stay. Additionally, the lack of water service during my visit was both inconvenient and unacceptable. While I did encounter two staff members who were courteous and helpful, the majority of the team appeared disengaged and unresponsive to guest needs."

"Great pool areas, convenient on property restaurant, clean spacious guest rooms"

"Expensive Coachella stay but hotel was nice."

"Great staff"

"This resort is unacceptable for a Hyatt property. On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Beyond that, not much to like. For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk repeatedly refused our requests for cleaning (we say other customers complaining about the same). The quality of the food here is bad, whether kids food or adult food. The marketplace is overpriced, and the quality is closer to what you find for takeaway food in a gas station. The quality of the ingredients of the food from the restaurants were high, the execution was poor and uneven. The pool area has no seating if you go late morning. We had to grab towels and spread out on the turf near one of the pools. Even the tables for food service were full of people just trying to find space. Only about 35% of the chairs with towels or personal items seemed occupied at any given time. The resort staff and rules did not have them enforce any turnover of space not being used.This was on a Monday and Tuesday, so not peak days. The rooms were adequately clean. A couple of family members seemed to get bitten by unknown, non mosquito bugs in the room. "