The Suncoast Keys

When I booked this property, I did not think all of it was not renovated. I should have done my research more. The room i received was not up to par, not only it was far side of the resort, as well as the sheets had mold spots on them. After going to the front desk to ask for a different room, not only because when i booked that was not what i booked for but i don’t want to stay in no room that the bed have mold. The young lady at the front desk was very understanding and tried to resolve things for me, but unfortunately requests fell short, not only i never got a room the bed was never got looked at. I had to be the one to go back to the front desk to again ask after staying out of my room for half of the day because that’s what i was told( someone would come look at it) This property has so much potential, all they have to do is renovate all of it. As well as why is the water park a separate fee? This resort is booked because of the water park I’m sure but you have to pay a separate fee for it which is insane to me

Clean room, great customer service and family friendly.

Stayed at this property for a short Universal trip. The location is great. It was one adult and two teenagers, so we got a two room suite. Lots of room and very clean. The pool area was nice as was the dock and the little arcade was a fun addition. Definitely a location we’ll return to for future trips and one I’d recommend if you have older kids and need space. Two things guests should be aware of: 1. The shuttle is very limited and not really helpful if you’re trying to get the most park hours. However, the location is close enough that Uber was reasonable so we didn’t mind. 2. The cafe/bar has short hours (closed by 3) and for breakfast they had one guy working. He was doing great, but it still took so long to get sandwiches and coffee that we decided to make breakfast in the suite the rest of the time. Definitely not a deal breaker for us as the cost, location, and overall quality was worth it, but something to be aware of. I’m sure we’ll be back soon.