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"Arrived early for early check in and still had to wait almost 5 hrs to get in my room. They advertise for many activities but there really aren’t many at all. No chairs at the pool for free or to buy. It’s like going to an à la carte restaurant, you literally have to pay for everything. You would think the resort fees would cover chairs for the pool or at least parking but nope. Stayed a week and had to pay $210 just to park smh. Looks beautiful online but it’s outdated and barely clean, hallways were dirty the entire week we stayed. Staff was very friendly and attentive. Will never stay here again!!! Visited family that stayed at summer bay resort around the corner from here, must bigger and cleaner property with more amenities and parking included. Would much rather have stayed there.."

"Staff very professional, loved the gym and the room was super clean."

"This was such a wonderful experience from the booking, checkin, ambiance, the staff, and the peaceful rest that I received. I will definitely share with friends and plan to return."

"Watch out for the misleading pictures of beautiful chairs and umbrellas by the beach right in front of the hotel. They are not free for resort guests . It’s paid by the day 2 chairs and 1 umbrellas cost $50! Breakfast might also not be included if booked with Expedia. Housekeeping only switch towels , they don’t clean the floors on a daily basis. Not my best experience with cleanliness."

"This is my 3rd time staying here my family likes the view but it’s not worth it AT ALL!!!! I have money and I spend money but this place is not worth the aggravation and the rudeness! These people act like they are you doing you a favor by letting you walk into the front door! This place is DIRTY ALL THE TIME! And they know it and the attitude is like oh well. "

"It has never disappointed me...the best hotel in South Beach"

"We were given 2 dirty rooms before finally getting a clean room. The grounds and pools were never clean. There was always trash or leftover food from the previous day left all over the grounds. Upon our arrival is was absolute chaos. A pool had to be closed due to the rowdy crowd. The attendants were not attentive at all. We will never stay here again. "

"They have nice accommodations, the rooms were clean, tastefully done, white bed cover, and the hotel food is actually excellent. The bartender Jonay is an amazing bartender and remembered me. She ordered my Jambalaya as I put my things in my room. Location is perfect to amazing restaurants in Houston."

"This is a great budget friendly hotel for universal! It’s our first time staying on the property but definitely won’t be our last! Very convenient to all parks waking or riding a bus. Lots of activities and food choices! "