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Overview of Fletcher Hotel - Restaurant Carlton

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  • Family Room

    Room amenities

    • 323 sq ft
    • Sleeps 2
    • 1 Single Bed
    More details
  • Comfort Double Room, Bathtub

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 2 Single Beds
    More details
  • Triple Room

    4.1/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 3
    • 3 Single Beds
    More details
  • Executive Double Room, Bathtub

    5/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 2 Single Beds
    More details
  • Deluxe Double Room

    Room amenities

    • 323 sq ft
    • Sleeps 2
    • 2 Single Beds
    More details
3.2
Rating 5 - Excellent. 7 out of 122 reviews
5 - Excellent 6%
Rating 4 - Good. 45 out of 122 reviews
4 - Good 37%
Rating 3 - Okay. 47 out of 122 reviews
3 - Okay 39%
Rating 2 - Poor. 14 out of 122 reviews
2 - Poor 11%
Rating 1 - Terrible. 9 out of 122 reviews
1 - Terrible 7%

3.3/5

Cleanliness

3.6/5

Staff & service

3.4/5

Amenities

2.9/5

Property conditions & facilities

5/5 Excellent

Business traveller, Travelled with pets, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly hotel and close to the ferry port. This is my second stay here.
Stayed 1 night in Dec 2020

3/5 Okay

Travelled with family
Sad face IconDisliked: Staff & service, property conditions & facilities, room comfort
Avoid if you can
Noisy as very near busy road. Hotel is old and worn and in need of refurbishment. No air conditioning so with windows open you hear all the traffic noise and a little difficult obtaining a fan. A bit disorganised in particular at the bar but not helped by restrictions on Covid. We arrived a little early check was 3pm a we knew that but the receptionist did not even try to check I’d the rooms were ready and that was at 2.45, oh well you live and learn and the Dutch are normally much more helpful and nice. Personally I would avoid if you have the choice. WiFi is very good.
Stayed 3 nights in Aug 2020

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL STAY EVER! YOU’VE BEEN WARNED
WORST HOTEL STAY IN MY LIFE! You couldn’t pay me to stay in this hotel again. The staff were rude, insincere and useless. We had several big bags, a dog and one of us was heavily pregnant. When we checked in, the concierge asked if we had any COVID symptoms to which we said no. His response “keep it that way”. That in itself sums up the rudeness of the hotel staff. We asked if anyone could help us to our room and the concierge smirked, and all he offered was a trolley. So we struggled with our bags and got to the room. It was disgusting. Marks and stains everywhere, the tv didn’t work, the lights didn’t work. Words can’t describe how vile the room was. We were only staying one night so decided to just deal with it and headed down to the bar for food. We waited an age to be served, and when we asked if they had anything suitable to feed our dog the waitress just looked at us, muttered something and went away. All they could offer was a steak, which was fine but this hotel is meant to be dog friendly. However, we were treated like leper’s by staff and guests because we had a dog (even though he was kept on a lead and away from everyone). When we finally got the food it was just as disgusting and vile as the room, as well as overpriced. The next morning we come down to our scheduled breakfast slot. We had to check out at 11 but the service was so slow and poor (they gave us the wrong order) we rushed to eat the food. Overall, this hotel offers nothing but sheer disappointment.
Stayed 1 night in Jul 2020

4/5 Good

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Bar’s and shopping All in walking distance
Stayed 1 night in Jan 2020

4/5 Good

Travelled with pets
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly Hotel with dated, but spacious rooms and good quality free Internet.
Stayed 1 night in Dec 2019

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