Territorio Canopy

En god solid landejendom med mulighed for parkering. Der er ingen trafik om aftenen/natten og boligen er et godt udgangspunkt for andre oplevelser. Byen er meget lille så man skal ikke forvente sig mange oplevelser i byen - hvilket også er charmerende. På vores værelse kunne badeværelsesdøren ikke lukke helt og der var ikke aircondition. Det betød at vi måtte sove med åbne vinduer og med gjaldende hunde i nabolaget blev vores nattesøvn forstyrret. Vær opmærksom på at restauranten på hotellet for nuværende er lukket - vi ringede i forvejen og fik fat i en der måske engang havde haft noget med det at gøre/måske ikke. Vær derudover opmærksom på, at I skal være ekstra opsættende for at få check-in detaljer. Vi tog fat i dem om morgenen da vi ikke havde hørt noget og først om aftenen havde vi de sidste detaljer. Det var tids nok for os - men kan være et problem for andre.

Misleading advertisement and management didn’t respond when we complained. I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime, the groups were using many of the facilities which meant we couldn’t. Particularly the football, basketball and table tennis tables were in use for organise competitions. When it came to bedtime, the noise didn’t stop and in fact got worse. We were kept awake until 2:30am. The noise then started again at 7am. When we raised this as a complaint in the morning, while the staff we spoke to were pleasant and helpful, the management were not on site and contrary to the advert, only Spanish was spoken so as English speakers we found it difficult. I emailed the office email address to complain and nearly a week later I’m yet to have any meaningful response. Hotels.com have given me a small goodwill gesture payment