Title: Iberostar Heritage Grand Mencey Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Iberostar Heritage Grand Mencey Luxury hotel with 4 restaurants and full-service spa ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/2e265b35.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Banquet hall](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/82c38cba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/c7000f80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/d5defaf4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/521d09f4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Iberostar Heritage Grand Mencey, travelers find tranquility and luxury. Start the day with a rejuvenating breakfast, then unwind with yoga or Pilates at the health club. Relax by the outdoor pool or indulge in treatments at SPA Sensations. VIP Access 9.2 Wonderful ## Popular amenities - - - - - Bar - 24/7 front desk £133 includes taxes & fees 3 Nov - 4 Nov VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 11 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 12 - Oct 13](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=17496&PinnedHotelID=17496&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/e306c36f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 8.0 Very good 22 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cots/infant beds HDTV - 334 sq ft - City view - Sleeps 3 - 1 King Bed OR 2 Single Beds ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/24c2dd02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (with Garden) 9.2 Wonderful 16 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cots/infant beds HDTV - 334 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/e306c36f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use 10.0 Exceptional 3 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds HDTV Separate bedroom - 334 sq ft - City view - Sleeps 1 - 1 King Bed OR 2 Single Beds ![Junior Suite | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/18ec3800.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 7.4 Good 3 reviews ### Highlights Soundproofed Individually furnished Individually decorated Private indoor hot tub Air conditioning Free rollaway/extra beds Free cots/infant beds HDTV - 484 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/24c2dd02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Garden View (single use) 9.0 Wonderful 2 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds HDTV Separate bedroom - 388 sq ft - Sleeps 1 - 1 King Bed OR 2 Single Beds ![Superior Double Room | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/f9c3314e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.0 Very good 5 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cots/infant beds HDTV Separate bedroom - 312 sq ft - City view - Sleeps 2 - 1 King Bed OR 2 Single Beds ![Suite | 1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/87334914.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 10.0 Exceptional 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cots/infant beds HDTV Separate bedroom - 549 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Queen Bed ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/w8832h5889x0y0-8ea901da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cots/infant beds HDTV - 484 sq ft - Sleeps 4 - 1 King Bed OR 2 Single Beds ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/20000/17500/17496/w8832h5889x0y0-8ea901da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (2 Adults & 1 Child) 8.0 Very good 1 review ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds HDTV Separate bedroom - 484 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSanta-Cruz-De-Tenerife-Hotels-Iberostar-Heritage-Grand-Mencey.h17496.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSanta-Cruz-De-Tenerife-Hotels-Iberostar-Heritage-Grand-Mencey.h17496.Hotel-Information) ## About the area Santa Cruz de Tenerife is home to Iberostar Heritage Grand Mencey. Teresitas Beach and El Cedro reflect the area's natural beauty and area attractions include La Granja Park and Cesar Manrique Waterpark. Jardin Victoria and Palmetum of Santa Cruz de Tenerife are also worth visiting. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area. [Visit our Santa Cruz de Tenerife travel guide](https://www.expedia.co.uk/Santa-Cruz-De-Tenerife.dx182394) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.47444%2C-16.25332&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EKN-ikIOsMULuLtC7WS8IUhMJzQ=) Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004 ### What's nearby - Rambla de Santa Cruz - 2 min walk - 0.1 miles - Garcia Sanabria Park - 2 min walk - 0.1 miles - Plaza de Espana - 13 min walk - 0.7 miles - Centro Comercial Meridiano - 3 min drive - 1.7 miles - Tenerife Auditorium - 3 min drive - 1.9 miles ### Getting around - Chimisay - 11 min drive - Tenerife (TFS-Tenerife South) - 48 min drive ### Restaurants - ‪Bar-Terraza Parque García Sanabria - ‬5 min walk - ‪Kiosko Numancia - ‬4 min walk - ‪Kon-Tiki - ‬1 min walk - ‪Restaurante La Posada - ‬5 min walk - ‪La SQuina - ‬5 min walk ## About this property ### Iberostar Heritage Grand Mencey Luxury eco-certified hotel Take advantage of a poolside bar, a terrace and a garden at Iberostar Heritage Grand Mencey. Treat yourself to a body treatment, a manicure/pedicure or a facial at Spa Sensations, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes and Pilates classes are offered at the health club; Iberostar Heritage Grand Mencey also has dry cleaning/laundry services, 2 bars and a business centre. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a steam room and a sauna. Other perks include: - An outdoor pool - Buffet breakfast (surcharge), express check-out and express check-in - Tour/ticket information, luggage storage and ATM/banking services - Massage treatment rooms, concierge services and 9 meeting rooms - Guest reviews say great things about the breakfast and helpful staff Room features All 261 individually furnished rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and safes. Other conveniences in all rooms include: - Recycling and LED light bulbs - Bathrooms with eco-friendly toiletries and baths or showers - HDTVs with satellite channels - Coffee/tea makers, daily housekeeping and desks ### Awards and affiliations Eco-certified property This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/66000000/65730000/65724000/65723948/6448a110.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AC Hotel Tenerife by Marriott Santa Cruz de Tenerife - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 317 reviews £99 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=65723948&PinnedHotelID=65723948&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/93000000/92860000/92855900/92855823/c87f61fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### INNSiDE by Meliá Tenerife Santa Cruz Santa Cruz de Tenerife - 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20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=18343854&PinnedHotelID=18343854&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/76000000/75860000/75856500/75856409/7fee9686.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel emblemático Hi Suites Santa Cruz de Tenerife - Spa - Pet-friendly - Free WiFi - Air conditioning 9.8 Exceptional 153 reviews £102 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=75856409&PinnedHotelID=75856409&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1480000/1473500/1473409/174232bb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colón Rambla Santa Cruz de Tenerife - Pool - Spa - Free WiFi - Restaurant 8.8 Excellent 383 reviews £88 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1473409&PinnedHotelID=1473409&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/2000000/1750000/1747400/1747331/e6e51acb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NH Tenerife Santa Cruz de Tenerife - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 364 reviews £83 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=1747331&PinnedHotelID=1747331&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/40000000/39190000/39184800/39184758/7779dc94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Urban Anaga Hotel Santa Cruz de Tenerife - Free WiFi - Restaurant - Air conditioning - Gym 8.6 Excellent 159 reviews £76 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=39184758&PinnedHotelID=39184758&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room (Exterior, window) | View from room](https://images.trvl-media.com/lodging/2000000/1080000/1079900/1079881/542c8cd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Adonis Plaza Santa Cruz de Tenerife - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.0 Very good 496 reviews £59 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1079881&PinnedHotelID=1079881&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1070000/1061200/1061154/5c942cbe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Príncipe Paz Santa Cruz de Tenerife - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 449 reviews £71 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1061154&PinnedHotelID=1061154&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Offsite parking available (EUR 12 per day) - Limited on-site parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children - 2 bars/lounges - 4 restaurants - A poolside bar - Snack bar/deli ### Restaurants on site - Los Laureles - Los Menceyes - Restaurante Kon·Tiki - Restaurante Papa Negra ### Things to do - Full-service spa - Health club - Outdoor pool - Piano - Pilates classes - Sauna - Steam room - Yoga classes ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 9 meeting rooms - Business centre - Conference centre ### Outdoors - Garden - Terrace ### Full-service spa - 6 treatment rooms - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Manicures/pedicures - Massage - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Lift (279 centimetre wide door) - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 100% renewable energy - 4 floors - Annual offsets purchased for at least 10% of carbon footprint - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% organic food - Banquet hall - Built in 1950 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - Reception hall - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - HDTV with satellite channels ### Food and drink - Coffee/tea maker - Limited room service - Minibar ### More - Air conditioning - Bulk dispensers for toiletries - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Individual decor - Individual furnishings - Laptop workspace - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 20 to 30 for adults and EUR 20 to 30 for children - Nearby parking fee: EUR 12 per day (66 ft away) - Facilities fee: EUR 20 per person, per day and includes use of: spa The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number H-38-4-0000005 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Grand Hotel Mencey Hotel Iberostar Mencey Iberostar Heritage Mencey Iberostar Grand Hotel Mencey Santa Cruz de Tenerife Iberostar Grand Mencey Iberostar Heritage Grand Mencey Hotel Iberostar Hotel Grand Mencey Iberostar Hotel Mencey Iberostar Mencey Iberostar Mencey Grand Hotel Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife Iberostar Heritage Grand Mencey Santa Cruz de Tenerife Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife ## Frequently asked questions ### Does Iberostar Heritage Grand Mencey have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Iberostar Heritage Grand Mencey? > As of 11 Oct 2025, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on 3 Nov 2025 start from £133.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Santa-Cruz-De-Tenerife-Hotels-Iberostar-Heritage-Grand-Mencey.h17496.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Iberostar Heritage Grand Mencey pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Iberostar Heritage Grand Mencey? > Limited spots are available. ### What time is check-in at Iberostar Heritage Grand Mencey? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Iberostar Heritage Grand Mencey? > Checkout is at noon. ### Where is Iberostar Heritage Grand Mencey located? > Situated in Santa Cruz de Tenerife, this luxury hotel is steps away from Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Iberostar Heritage Grand Mencey Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 700 8 - Good 229 6 - Okay 52 4 - Poor 15 2 - Terrible 6 ### 10/10 Excellent #### Richard 14 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the spa at this hotel, a wonderful stay ##### Richard Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Marisel 7 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything! ##### Marisel Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Richard 12 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding. ![](https://a.travel-assets.com/ugc/hotel-reviews/0a1280df-7bb7-4202-b2d9-61d4ddcabac5-1757689473600.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b8fd42ed-e97f-43b0-a25f-cc6cd2a41238-1757689473912.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/927483e9-2bd7-4fd0-ab6a-d579fd3c5243-1757689473338.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Richard Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Kit 4 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful place, good food, staff were brilliant ##### Kit Stayed 5 nights in Jun 2025 ### 8/10 Good #### Veronica 27 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love this hotel ##### Veronica Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Astrid 13 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel, close to park ans centrally located. Friendly staff. ##### Astrid Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Romy van 29 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Truly the best experience ##### Romy van Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Gerrit 17 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful hotel and surrounding ##### Gerrit Stayed 2 nights in May 2025 ### 10/10 Excellent #### ADOLFO 3 Jul 2025 Liked: Cleanliness, staff & service, room comfort #### Best hotel in Sta Cruz Excellent hotel. Great Gym/SPA facility. Special mention to breakfast team such as Julio and Ernesto among other. Overall best option in Sta Cruz. ##### ADOLFO Stayed 9 nights in Jun 2025 ### 10/10 Excellent #### Prakash 5 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Parking should have been included. Otherwise - great stay ##### Prakash Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Yunia 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was great ##### Yunia Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Alexander 27 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill. ##### Alexander Stayed 12 nights in Jun 2025 ### 10/10 Excellent #### Serena 7 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities My favourite hotel in the world! ##### Serena Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Denise 7 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel, excellent service and good food ##### Denise Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Susan 25 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful! ##### Susan Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Eric 18 Jul 2025 Liked: Staff & service, amenities, property conditions & facilities The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆 A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏 ##### Eric Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### William 23 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked how convenient the hotel is to restaurants and shopping. . ##### William Stayed 9 nights in Feb 2025 ### 10/10 Excellent #### anthony 7 Apr 2025 Liked: Cleanliness, staff & service Very friendly and helpful staff, most spoke very good English too. Food excellent ##### anthony Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### david 25 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great and friendly staff Excellent hotel with great service and ver friendly staff. Really enjoyed our stay here . Breakfast was delicious. We eat at lunchtime and found the food excellent and staff so pleasant to deal with always smiling and pleasant . Carlos and ladies at reception were so helpful and friendly. Made our stay here one we will fondly remember. Definitely coming back on another trip to Santa Cruz. ##### david Stayed 5 nights in May 2025 ### 10/10 Excellent #### Hannah 3 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really nice hotel, loved the turtle pond. Relaxing stay. ##### Hannah Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Verified traveller 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay! Great! Superb location. Easy walk to shops & restaurants & Marina. Comfortable beds. Spacious bathroom. Overall a very nice place to stay ##### Verified traveller Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Walter 1 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a really good 5 star hotel at a very affordable price. We would definitely book again. ##### Walter Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### ADOLFO 25 Mar 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Best option in Santa Cruz Great hotel! Best in Santa Cruz. Conveniently located and great service ##### ADOLFO Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Curtis 21 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Grand old building completely updated. ##### Curtis Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Verified traveller 4 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Feels like home It was a great stay. For sure we’ll come back ![](https://a.travel-assets.com/ugc/hotel-reviews/6D6AD8C3795D02ED38423A51417E1A9E882032581741088800374.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A13E24609B62FA8A3A33DB74DAC3F9C45362D1D91741088796420.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A0B2A9B864CA0B121C3FC397FADFE8BBA596ECE41741088808589.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1DE01030A00BF3363291C5EDD0596FF193CF723B1741088797932.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 4 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Parque Santiago 1: Seafront apartment with private terrace & £100K pool makeover](https://www.expedia.co.uk/Arona-Hotels-Parque-Santiago-1-Seafront-Apartment-With-Private-Terrace-100k-Pool-Makeover.h29515226.Hotel-Information) > > [Barceló Tenerife Royal Level](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Barcelo-Tenerife-Royal-Level.h69392027.Hotel-Information) > > [Hotel Best Semiramis](https://www.expedia.co.uk/Puerto-De-La-Cruz-Hotels-Hotel-Best-Semiramis.h2335300.Hotel-Information) > > [Hotel Best Tenerife](https://www.expedia.co.uk/Arona-Hotels-Hotel-Best-Tenerife.h2689848.Hotel-Information) > > [Granada Park](https://www.expedia.co.uk/Arona-Hotels-Apartamentos-Granada-Park.h68817043.Hotel-Information) > > [BLUESEA Interpalace](https://www.expedia.co.uk/Puerto-De-La-Cruz-Hotels-Hotel-Blue-Sea-Interpalace.h1321349.Hotel-Information) > > [HC Hotel Magec](https://www.expedia.co.uk/Puerto-De-La-Cruz-Hotels-HC-Hotel-Magec.h1431112.Hotel-Information) > > [Grand Muthu Golf Plaza Hotel](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Grand-Muthu-Golf-Plaza-Hotel.h2393208.Hotel-Information) > > [H10 Las Palmeras](https://www.expedia.co.uk/Arona-Hotels-H10-Las-Palmeras.h913008.Hotel-Information) > > [Gara Suites Golf & SPA](https://www.expedia.co.uk/Arona-Hotels-Gara-Suites-Golf-SPA.h30947551.Hotel-Information) > > [Sir Anthony Hotel](https://www.expedia.co.uk/Arona-Hotels-Sir-Anthony-Hotel.h23293.Hotel-Information) > > [The Ritz-Carlton Tenerife, Abama](https://www.expedia.co.uk/Guia-De-Isora-Hotels-The-Ritz-Carlton.h1338023.Hotel-Information) > > [Sol Tenerife](https://www.expedia.co.uk/Arona-Hotels-Sol-Tenerife.h69125.Hotel-Information) > > [Tenerife Royal Gardens](https://www.expedia.co.uk/Arona-Hotels-Tenerife-Royal-Gardens.h20297003.Hotel-Information) > > [H10 Conquistador](https://www.expedia.co.uk/Arona-Hotels-H10-Conquistador.h1385692.Hotel-Information) > > [Barceló Tenerife](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Barcelo-Tenerife.h2466992.Hotel-Information) > > [Spring Hotel Bitácora](https://www.expedia.co.uk/Arona-Hotels-Spring-Hotel-Bitacora.h1146317.Hotel-Information) > > [Hotel Villa Mandi Golf Resort](https://www.expedia.co.uk/Arona-Hotels-Hotel-Villa-Mandi-Golf-Resort.h34169419.Hotel-Information) > > [Parque Santiago 2 apartment number 410 sea view](https://www.expedia.co.uk/Arona-Hotels-Playa-Las-Americas-Apartamento-Com-Vista-Para-O-Mar-No-Parque-Santiago-2.h27446232.Hotel-Information) > > [Spring Hotel Vulcano](https://www.expedia.co.uk/Arona-Hotels-Spring-Hotel-Vulcano.h692004.Hotel-Information) > > [Santa Barbara Golf And Ocean Club](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Santa-Barbara-Golf-And-Ocean-Club.h2343080.Hotel-Information) > > [BLUESEA Costa Jardín Spa](https://www.expedia.co.uk/Puerto-De-La-Cruz-Hotels-Blue-Sea-Costa-Jardin-Spa.h1828307.Hotel-Information) > > [Cleopatra Palace Hotel](https://www.expedia.co.uk/Arona-Hotels-Cleopatra-Palace-Hotel.h527435.Hotel-Information) > > [Pierre & Vacances Resort Fuerteventura OrigoMare](https://www.expedia.co.uk/La-Oliva-Hotels-Pierre-Vacances-Fuerteventura-Origomare.h7726198.Hotel-Information) > > [Club La Santa - all sports inclusive](https://www.expedia.co.uk/Tinajo-Hotels-Club-La-Santa-All-Sports-Inclusive.h10481064.Hotel-Information) > > [Apartamentos Casablanca](https://www.expedia.co.uk/Puerto-De-La-Cruz-Hotels-Apartamentos-Casablanca.h1901335.Hotel-Information) > > [FERGUS Puerto de la Cruz](https://www.expedia.co.uk/Puerto-De-La-Cruz-Hotels-Smy-Puerto-De-La-Cruz.h112363.Hotel-Information) > > [Bahia Principe Fantasia Tenerife - All Inclusive](https://www.expedia.co.uk/San-Miguel-De-Abona-Hotels-Bahia-Principe-Fantasia-Tenerife-All-Inclusive.h21628653.Hotel-Information) > > [Vanilla Garden Boutique Hotel - Adults Only](https://www.expedia.co.uk/Arona-Hotels-Vanilla-Garden-Boutique-Hotel-Adults-Only.h19471095.Hotel-Information) > > [TUI MAGIC LIFE Fuerteventura](https://www.expedia.co.uk/Pajara-Hotels-TUI-Magic-Life-Fuerteventura.h3135924.Hotel-Information)