Free cots/infant beds, free WiFi, bed sheets
Check availability

Reviews of Tropical

3 out of 5
Tropical
Calle Puerto Viejo, 1, Puerto de la Cruz, CN

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 59 reviews" "
Rating 8 - Good. 21 out of 59 reviews" "
Rating 6 - Okay. 22 out of 59 reviews" "
Rating 4 - Poor. 3 out of 59 reviews" "
Rating 2 - Terrible. 4 out of 59 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Barrington

Disliked: Staff & service
The property was about 100 km away from where it was advertised...SCAM ADVERTISING!!!
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nem azt a szobát kaptam, amit vásároltam!
Stayed 5 nights in Jun 2021
Response from reservas on 16 Jul 2021
Dear client, thank you very much for your visit and your feedback. With our best regards Reservations Department

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel
I had a budget room but there were other options with balcony. No foyer to sit in. Breakfast good with plenty of variety. The kitchen in the apartment option was pretty poor. Good central location, so noisy. Nice roof top terrace with tiny pools.
Stayed 7 nights in Jan 2020
Response from reservas on 28 Jan 2020
Dear Customer, we appreciate your visit and feedback, we hope you visit us again soon. Yours faithfully, Reservations Department

6/10 Okay

Muriel

Liked: Cleanliness
Well located- get what you pay for.
If you want a budget apartment in the centre of old Puerto de la Cruz, then this could work for you. Good points; 1.space- we had a bedroom kitchenette, balcony (note- not all rooms have balconies) and bathroom; 2.Efficient lift (only one) and level access; 3.24 hour reception desk with a willingness to solve problems; 4.Cleaning at high standard- in room cleaning 6 days per week (not Sundays) and pleasant, accommodating staff; 5.Excellent location. Not so good points 1.Could do with some refurbishment; 2.Restaurant always looked closed- saw ONE person taking breakfast on our 18 day holiday; 3.Swimming pool extremely tiny 4.No soft seating i.e. no arm chairs/sofas either or small space at reception; 5. kitchen equipped with microwave and hob, but ovens out of use. 6.No air-conditioning or fans.
Stayed 18 nights in Oct 2019
Response from Dpto. Reservas on 28 Oct 2019
Dear client. we appreciate your visit and feedback that helps us improve the service we offer. With best regards. Reservations Department

8/10 Good

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penthouse suite.
Upon checking in was switched to the Park Plaza Hotel and allocated a room on the hotel roof next to the pool. Very peaceful as this was the only room on that level. Very handy for all the bars and restaurants in the area.
Stayed 7 nights in Jan 2019
Response from Reservations on 29 Jan 2019
Good afternoon Mr. Terry Thank you very much for sharing your comments We hope to see you again Best regards

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Whatever it say when we reserved was not there. No balconey .the sheets so old .very cold at night and heating . The elevater most the days was out of order .the noise construction until very lait in the night . The front desk girl she is very bad
Stayed 6 nights in Jan 2019
Response from Reservations on 29 Jan 2019
Good afternoon; Thank you very much for sharing your comments Best regards

2/10 Terrible

Gemma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXTREMELY unsatisfactory and unprofessional.
The hotel was highly unsatisfactory. We arrived at the hotel to find no towels placed into the room. The room itself was extremely dated. The beds were incredibly firm and as dated as the room itself. The sheets were not white and of questionable cleanliness. When we asked for towels, the desk told us that the cleaning ladies would enter our room (when we were not there, but our bags were) to place some in the bathroom. After returning to take showers, we realized that the room did not have a hair dryer like it was listed on their website. At first we were told that we should come to the front desk to get one. When we went downstairs, they said that they did not have it and would send it up with a cleaning lady later. We waited for half of an hour and called the front desk again. They claimed that they had left it in the room, which they had not, with an increasingly annoyed tone. We returned to the front desk and were told that there was NO hairdryer included with the room. We showed them that a hair dryer was listed on their website. They claimed that that was a mistake, they will be contacting their website producer to change that and that they had placed one in our room now. Previously, the cleaning lady had placed our hairdryer in the OTHER room 207. Seeing as the hotel is two hotels in one, with repeating room numbers, they had placed it in the wrong room. Meaning they had entered ours and another guests room many times without the guests present.
Stayed 1 night in Jan 2019
Response from Reservas on 8 Jan 2019
Good Morning Ms. Gemma Thanks so much for sharing your review. We take note about of them. Regards

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tropical, Plaza del Charco
Tropical is an old hotel in Plaza del Charco, doesn't look much from outside, and dated inside, but clean, comfortable beds and friendly staff. Location is very lively, all day and loud music in the cafe bar below at night. Depends how you look at it, for me free entertainment, I love it, but not for people who like quiet locations.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Peter, Suffolk, England

Liked: Staff & service
Disliked: Cleanliness, room comfort
close to everything
Bed uncomfortable, no balcony, pool on topof 7th floor, breakfast good,excellent location.

4/10 Poor

Lillian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room cleaned 6 days a week
The hotel was very basic but the staff were helpful kitchen was only very basic not. What we were expecting

10/10 Excellent

John, Nova Scotia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Good Value.
This turned out to be a great hotel. We stayed in this hotel for 3 nights. Puerto is not new to us, and we chose it because of its location…..very central. It is very clean, and all staff that we met were very friendly. It serves a great buffet breakfast. The rooms spacious and well equipped. During our stay we used the roof top pool once, and it appeared that they were re-constructing a second pool almost adjacent to it. For a 3 star hotel its better than most. We will return.

6/10 Okay

Brian, Callao Salvaje

Liked: Cleanliness
Out and about town
Birthday celebration for two nights. Did not initially get the room we had hoped for (we have stayed there before) but know now which room/floor to ask for next time.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
The hotel is not clean. The costumer attention is poor.

6/10 Okay

LAURENCE

Liked: Cleanliness, staff & service
Découverte de Tenerife
Hotel joli à l'extérieur mais les chambres sont vieilles.
Stayed 1 night in Nov 2023

6/10 Okay

Mette

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Dårlig senger. Dårlig renhold.
Stayed 21 nights in Mar 2022

8/10 Good

Jannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pænt og rent
Central beliggenhed, med rimelig størrelse på værelset. Smart at køkken delen er gemt bag døre. En smal altan med 2 stole. Sød og rar betjening og pænt rent. God gåafstand til det meste af byen.
Stayed 14 nights in Dec 2021
Response from Reservations Department on 14 Jan 2022
Dear client, thank you very much for your visit and your feedback. It's a pleasure to know that you have enjoyed it. With our best regards Reservations Department

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esperienza positiva ottima struttura
Stayed 3 nights in Oct 2021
Response from Dpto. Reservas on 25 Oct 2021
Estimado Cliente, agradecemos su estancia y valoración. Nos alegra saber que ha sido de su agrado. Saludos cordiales. Dpto. Reservas

8/10 Good

Mette

Stayed 17 nights in Jun 2021
Response from reservas on 16 Jul 2021
Dear client, thank you very much for your visit and your feedback. It's a pleasure to know that you have enjoyed it. With our best regards Reservations Department

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vistas increíbles y genial trato. Repetiré sin duda
Stayed 3 nights in Apr 2021
Response from reservas on 5 Apr 2021
Dear client, thank you very much for your visit and your feedback. It's a pleasure to know that you have enjoyed it. With our best regards Reservations Department

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Reservations Department on 28 Jan 2021
Dear client, thank you very much for your visit and your feedback. It's a pleasure to know that you have enjoyed it. With our best regards Reservations Department

6/10 Okay

Verified traveller

Stayed 7 nights in Sep 2020
Response from Dpto. Reservas on 7 Oct 2020
Estimado cliente, agradecemos su estancia y valoración. Saludos cordiales. Dpto. Reservas

6/10 Okay

Verified traveller

Stayed 7 nights in Sep 2020
Response from Dpto. Reservas on 7 Oct 2020
Estimado cliente, agradecemos su estancia y valoración. Saludos cordiales. Dpto. Reservas

6/10 Okay

Jose, Coruña

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Calidad precio aceptable. La gente de recepcion muy amables, las instalaciones mejorables en muchos aspectos, la limpieza de habitaciones muy por encima. Que menos que pasar una escoba al balcon y un trapo al espejo del baño. Ubicacion buena, en las fechas que fuimos y por el tema covid, tranquilidad absoluta.
Stayed 7 nights in Sep 2020
Response from Dpto. Reservas on 30 Sept 2020
Estimado cliente, agradecemos su estancia y comentarios que por supuesto tendremos en cuenta. Saludos cordiales. Dpto. Reservas

8/10 Good

Svitlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020
Response from Reservations department on 19 Aug 2020
Dear customer, thank you very much for your visit and feedback. Yours faithfully, Reservations department

8/10 Good

hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
puert de la cruse
perfekt läge l centrum nära allt. kom lagom till karnevalen då där var fest hela natten
Stayed 10 nights in Feb 2020
Response from reservas on 9 Mar 2020
Dear Customer, thank you very much for your stay and feedback. Yours faithfully, Reservations department

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nöjd men väljer ett annat nästa gång
Centralt läge, gångavstånd till flera stränder. Fick ett sämre rum än jag bokat men klagade och fick ett nästan lika bra. I det nya rummet fanns det ingen fjärrkontroll till tv:en men jag gick tillbaka till receptionen och fick en utan problem. Toan luktade gammalt avlopp, men där orkade jag inte klaga längre utan höll dörren dit noga stängd. Allt annat var bra, rummet fräschare än på bilden, vita väggar och textilier, samt trädetaljer (i stället för det vinröda på bilderna). På kvällarna hördes musik utifrån, slutade vid 24.00. örutom BBC nästan bara spansktalande kanaler på TV. Spis och kyl helt ok. Personalen trevlig. Poolen kändes kallare än havet märkligt nog, samt mycket mindre än vad den ser ut på bilderna. Men ändå bra att ha uppe på taket, särskilt innan man hittat sin favoritstrand. Städningen mycket bra.
Stayed 7 nights in Jan 2020
Response from reservas on 6 Feb 2020
Dear Customer, thank you very much for your visit and feedback. Yours faithfully, Reservations department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from reservas on 3 Feb 2020
Dear Customer, thank you very much for your stay and feedback. Yours faithfully, Reservations Department

8/10 Good

Birgitta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2019
Response from reservas on 29 Nov 2019
Dear Customer, thank you very much for your visit and feedback. Yours faithfully, Reservations department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Hyvä sijainti, ystävällinen palvelu, parvekkeelta hyvät näkymät, viereisestä ravintolasta kuului todella laadukasta musiikkia
Stayed 14 nights in Feb 2019
Response from RESERVAs on 21 Feb 2019
Hyvää iltapäivää Paljon kiitoksia kommenttien jakamisesta. Toivomme nähdä teidät uudelleen. Ystävällisin terveisin

8/10 Good

Vibeke

Liked: Cleanliness, staff & service
Ældre hotel i hjertet af centrum, godt til prisen.
Centralt beliggende ved Plaza del Charco. God morgenmadsrestaurant. Labyrintiske gange og trapper. Værelset OK: god seng, the-køkken, TV og fin plads i skabe, men vendte mod en indre terrasse/skakt, som ikke var særlig ren. Vinduer øverst i badeværelse kunne ikke lukkes. Alt i alt et udmærket hotel til prisen.
Stayed 7 nights in Jan 2019
Response from Reservas on 23 Jan 2019
Godmorgen Mange tak for at dele din oplevelse. Vi håber at se dig igen. hilsen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien,el personal muy atento,muy cerca de todo
Stayed 8 nights in Oct 2018
Response from Rubén Morales Aguiar. Jefe de Reservas on 7 Nov 2018
Buenos días; Muchas gracias por compartir sus comentarios. Esperamos verlos nuevamente. Saludos

6/10 Okay

Messaline

Moyen
Aparthotel très bien situé, au centre de la ville, proximité de tout (supermarché, plages ...). Nous avions malheureusement le studio qui donnait juste sur le bar restaurant d'en face avec des concerts live les week-end et mercredi, soit une agitation très bruyante jusqu'à 2h du matin ... Difficile de dormir dans des conditions pareilles. Mais sinon RAS.
Stayed 4 nights in Sep 2018
Response from Rubén Morales Aguiar. Jefe de Reservas on 12 Oct 2018
Bonsoir Mdm Messaline, Merci beaucoup d'avoir partagé votre évaluation Nous espérons vous revoir Avec nos meilleures salutations

8/10 Good

Helge

Stayed 1 night in Oct 2018
Response from Rubén Morales Aguiar. Jefe de Reservas on 12 Oct 2018
Buenas tardes; Muchas gracias por compartir su valoración Esperamos verlos nuevamente Saludos cordiales

8/10 Good

Enrico, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione fantastica
Hotel un po' vecchiotto nel complesso ma in ottima posizione. Centralissimo con tutte le comodità a portata di mano. Anche il parcheggio per l'auto è a 2min a piedi. Comodissimo.
Stayed 1 night in Aug 2018
Response from Reservas on 20 Aug 2018
Buon pomeriggio Grazie mille per aver condiviso i tuoi commenti Speriamo di rivederti saluti

8/10 Good

Jenny, italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
È stato un piacevole soggiorno..L'appartamento non era molto grande ma dotato di un angolo cottura e balcone. Ci tornerei per la ottima posizione e cordialità dello staff. Consigliato
Stayed 7 nights in Jul 2018
Response from Reservas on 16 Aug 2018
Buongiorno Grazie mille per aver condiviso i tuoi commenti su Expedia. Speriamo di rivederti. I migliori saluti

6/10 Okay

Giusy, Offenbach, Hessen

Liked: Room comfort
Zentrale Lage
Verwirrend war bei Einkunft, der Eingang, man muss um das Gebäude rumlaufen, man wird aber auch hingewiesen. Um das Zimmer zu erreichen müsste ich 1 mal lift umsteigen und durch andere Irrgarten Gänge durchlaufen um den lift zu erreichen, war aber OK da man sich drauf einstellen kann... Die Zimmer sind einfach aber genügend Platz für eine bis max 2 Personen. Das Hotel liegt mitten in der Altstadt, um die Plaza sind Bars, Geschäfte und kleiner Spielplatz. Es ist abends ab 22 Uhr laut, da live Musik gespielt wird, ich stellte aber fest, dass auch am Strand Livemusik war. Dafür konnte man lange ausschlafen (andere Länder anderer Rhythmus... ). Man kann vom hotel, alles gut erreichen... Strände, Schwimmanlage, shops, Bushaltestellen usw. Wer die absolute Ruhe haben will und um 8 Uhr ins Bett möchte, muss ins Landesinnere...bzw. Etwas höher und weiter weg vom Strand. Das Hotel ist kein Luxus, würde ich aber wieder nehmen, da ich mich tagsüber draußen aufgehalten habe. Einheimische gehen dort auch mit Kinder, es ist einfach nur eine Unterkunft, mit Pool der ausreichend ist, aber kein Luxus, muss jeder für sich entscheiden was er möchte.... Insgesamt für mich war es gut. Liebe Grüße von einer Alleinreisende
Stayed 7 nights in Jul 2018
Response from Reservas on 16 Aug 2018
Guten Morgen Vielen Dank für Ihre Kommentare zu Expedia. Wir hoffen, Sie wiederzusehen. Mit freundlichen Grüßen

8/10 Good

Eduardo

Stayed 1 night in Jun 2018
Response from Reservas on 8 Jun 2018
Buenas tardes Sr. Jun; Muchas gracias por compartir su puntuación Esperamos verlos nuevametne Saludos cordiales

8/10 Good

MANUEL

Liked: Room comfort
Disliked: Staff & service
Buena ubicación y a tu aire
Fue una estancia para no tener que volver en coche de madrugada. Pudimos llegar tarde sin que nadie nos llamara la atención, y pudimos salir una hora más tarde del check out sin que nadie nos agobiara. Eso sí, si bien el baño estaba muy limpio, el suelo de la habitación podría haberlo estado un poco más, si bien no fue nada desagradable o llamativo.

6/10 Okay

Verified traveller

Zentral gelegen, was will man mehr
Teneriffa bietet wahnsinnig viel. Landschaft, Klimazonen, Vegetationszonen. Es ist viel mehr als nur eine Badeinsel.

6/10 Okay

Tony, Gales

Liked: Cleanliness, staff & service
Circa del Centro, basico, limpio, UN poco Viejo
Bien, pero el hotel parece my viejo.la entrada es England la otra calle!

8/10 Good

Alexander, MOSCOW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
разумный выбор комфорта проживaния
Окна и балкон выходят на парк , вечером бесплатное прослушивание живого исполнение мировых рок хитов. Утро встречает пение птиц(нахальные голуби прилетают и садятся на балкон, видимо, кто-то их уже кормил ранее из госитей отеля).Чистота номера отеля обеспечивется качественной уборкой. Качество обслуживания удовлетворительное(пользовлись завтраками в отеле и ужином. Удобства отеля в его местоположении(практически всё недалеко(берег моря, торговые ряды и рестораны, автобусная остановка конечная. Из минусов - нерботающая вытяжка к кухонном уголке.

6/10 Okay

JORMA VILHO, Jämsänkoski

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Vanha melkosiisti hotelli ja hyvä henkilökunta
Jouduimme varjoiselle sivyúkadun puolelle. Kosteaa ja kylmä. Saimme vaihtaa 3 päivän kuluttua auringon puolelle, kuten olimme matkaa varatessamme pyytäneet. Olimme kuukauden. Aamiainen ja illallinen kohtalaisen hyviä, mutta aina kylmiä. Naapuriravintolassa musiikki aivan älyttömän kovalla klo. 24 asti.Pikkuviat huoneessa korjattiin heti kun olimme ilmoittaneet niistä.

6/10 Okay

Pirkko, Vaasa

Liked: Cleanliness
Disliked: Property conditions & facilities
Olimme onnistuneet yllättämään ystävämme, ja vietimme 3 mukavaa päivää yhdessä.

8/10 Good

Matti

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Hans Borje

Liked: Cleanliness

4/10 Poor

Susana

Disliked: Staff & service, property conditions & facilities, room comfort
Por el precio por noche, ciertamente no se puede pedir mucho. Pero la "cocina" no era muy útil, ya que los fuegos no calentaban lo que hacía de cocinar unos macarrones una misión imposible. Tenía los enseres de cocina justos, con lo que o comprabas para fregarlos o a comer con las manos. Los colchones eran un horror, se notaba cada muelle. Pero realmente lo peor, a mi modo de ver ya que como ya he dicho por el precio no se puede pedir mucho más, era el trato de la recepción puesto que a pesar de indicar el primer día que era imposible cocinar no nos hicieron ni caso, y no nos dieron solución alguna. La ubicación nos gusto por lo que repetiremos pero en otro hotel sin duda alguna. Lo mejor del hotel la piscina.

6/10 Okay

Jukka, Helsinki

Liked: Cleanliness
Nice location
Very nice location, some noise from the square though.

6/10 Okay

Lea

Liked: Cleanliness