5/5 Excellent
Jonathan
Business traveller, Travelled with partner
2 Apr 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing with easy access to the beach across the street. Our room had a balcony and we could see the beach from our room. The original staff member that first assisted us during the check in process was extremely rude and unaccommodating. I believe her name was Kristina. She ignored me and helped other guests that were cutting in front of us. I showed her our Expedia room type and she ignored what I said and assigned us the worst room on the property directly above the construction area and without a balcony. After we came downstairs to have the room reassigned to the type of room that we purchased through Expedia she refused to help us, ignored our reservation, and told us that the property had no other rooms available and that we can either stay in that room she assigned us or go find another hotel to stay at. I asked to speak to her manager and she said she was not a manager but that we can go try to find her manager if we wanted to speak to her manager. She made no effort to try to locate her manager and refused to help us. The gentleman at the front desk working next to her overheard our conversation and said that he would assist us. He apologized for her behavior, found us the type of room that we paid for, and also was kind to send a bottle of Champagne to our room as an act of kindness. I hope the management of the Opera Tel Aviv hotel reads this message, and addresses the attitude and behavior of the girl that first attempted to check us in.
Stayed 1 night in Mar 2022