Overall, this hotel is brilliant for children, but falls short of the standard set by other H10 hotels. We would only recommend the hotel for families with young children.
The kids entertainment team are relentless and there is always something going on, even without attending the kids club. Whatever the entertainment team are paid, it isn’t enough! There was a constant stream of parties and activities that kept the whole family entertained. The only criticism I have is the appropriateness of the music at the kids pool entertainment, especially during the foam party where “Dance mother f’er” was played!
The rooms are ok, but have no soundproofing. We were not only able to clearly hear the conversation in the room next door, but we could hear the guests downstairs, three rooms over. The beds are also very uncomfortable and we were given dirty bathroom towels on more than one occasion.
The hotel is located close to the town centre so is convenient for shops and restaurants.
The food is very good at the hotel and there is a great provision of free from items at breakfast in particular. We did find the staff in the restaurant a bit rude and unhelpful. We would also recommend only doing breakfast or going all inclusive, the half board option isn’t great value and doesn’t include any drinks at all with your meal.