Ratings based on 543 Verified Reviews

3.3 out of 5
54% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, Ca

nice casino

Posted 06-Jun-2017
Pros: cleanliness of room.
Great experience. had to issues or concerns. Hotel provides free shuttle from hotel casino to casino. Room was comfortable and clean. Also café at casino hotel served good food.
4 out of 5
Recommended
for Everyone
by A verified traveller from Or

Hotel has a great location - very easy access

Posted 05-Jun-2017
Pros: spacious room, restaurant and deli food, staff
Cons: more comfortable beds . . . please
Location: Love the location - was traveling to the Fair Grounds each day . . . it was an easy drive and no traffic problems
The beds are a little uncomfortable but the rooms are spacious and nice. Included are refrigerator and microwave. Restaurant has great food and friendly and attentive staff. The deli is open 22hrs a day which makes it nice to grab something to eat in a hurry. Their food was great too! Clam chowder was excellent as was the chef salad and coconut crème pie. For the price this hotel is a great deal.
3 out of 5
Recommended
for Everyone
by A verified traveller from Washington

Very noticable

Posted 01-Jun-2017
There was no hotel enterance you had to walk through the casino with all your baggage to check in or out. The room was clean and sufficient.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-May-2017
Clean and spacious room. I would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from federal way wa

Has what I like

Posted 26-May-2017
Loved the pool And casino in one and the restaurants
3 out of 5
Recommended
for Everyone
by A verified traveller

Great but no really helpful staff

Posted 22-May-2017
The fridge wasn't working when we check-in but when we reported it, staff said that there is nothing they can do. Other than that it was a comfort facility and Casino restaurant is really good. Many activities around and fun times in the casino.
2 out of 5
by A verified traveller from Honolulu, HI

Smoker's Paradise

Posted 21-May-2017
Pros: The bed itself was comfortable, and the room was spacious.
They should consider changing the name to Emerald Queen Casino and Hotel, because their focus is definitely toward the casino portion of their operations, and the hotel seems to be more of an afterthought. Although the hotel implemented a policy in Jan 2017 of all non-smoking rooms, the rooms still reek of cigarette smoke (including the always non-smoking rooms on the 2nd and 3rd floors). I awoke each morning with a sore throat. As all hotel "guests" must transit the casino floor, bags are questioned at any of the entrances...even my take-away meal from a nearby restaurant was considered suspect. Finding a decent parking space was challenging and, although security would patrol the lots, I was surprised each morning to discover my car was still intact. If my business trip had been longer than a week, I would have re-booked to another hotel after the first night.
3 out of 5
Recommended
for Everyone
by A verified traveller

Location was convenient

Posted 14-May-2017
Pros: Close to the highway and reasonable rooms.
Cons: Smoke smell in rooms.
And that's about it. Rooms are smoky from the casino, most staff appear to be stressed, tired, bored or otherwise unhappy with their jobs. Restaurant bar had good food but way overpriced.
3 out of 5
Recommended
for Everyone
by A verified traveller from C

convenient

Posted 01-May-2017
Great when you don't want to drive home after a show but I was bothered by lingering smell of smoke even though no smoking permitted in rooms. I know it's a casino but still. Friendly staff a plus.
4 out of 5
Recommended
for Couples
by A verified traveller from Everett WA

No WIFI

Posted 01-May-2017
Pros: It was in the middle of a casino.
Cons: The WIFI
Location: Fife WA Gambling food and a local pot shop.
It was a nice hotel. My wife couldn't get any WIFI in our room.