Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
51% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from OHIO

Ok hotel for gamblers

Posted 24-Aug-2016
Pros: Easy to room.
Cons: Those staying in hotel, should get a pin or wristband to identify them. We had a back pack and got stopped going to our room and leaving the hotel.
Location: Close to museum of glass.
Room was clean and comfortable. Good home base for Tacoma exploration. Room would be better with microwave.
2out of 5
by A verified traveller

Bad area

Posted 20-Aug-2016
Bad area and questionable people in and around the hotel & casino. Guards at all the doors, says it all
1out of 5
by A verified traveller from Port Orchard Washington 98366

Non-smokers...beware!

Posted 07-Aug-2016
Pros: Nothing. We even had to endure pervasive choking cigarette smoke while waiting in a buffet line also.
Cons: You enter it through a cloud of cigarette smoke, there simply is no way to avoid the stench, needs the make-up HVAC re-engineered (I am a builder.)
Location: Tacoma Washington, RV sales, boat sales, art museum, Tacoma Dome
There is no need to go on and on....choking cigarette smoke, first, second and third hand in the "non-smoking" room. Two of us parents rented separate rooms here online. We share the same opinion that this hotel is a health hazard I brought three teen-age girls who had just won a soccer match 4-0 into an environment which was atmospherically unfit for anyone, let alone athletes and older adults. This is a gambling and entertainment paradise for certain but what is lacking is a respite from the pervasive cigarette smoke. I have never been in a more unhealthy indoor environment in any country in the world to which I have travelled. Further, the noise from the swimming pool area went on and on into the night. Eight members of soccer team our girls' soccer team stayed there, to their detriment on the following day. If you have children, spare them a stay in this hotel. On a more constructive note all these problems with smoke could have been avoided by a more thoughtful approach to the systems for air conditioning and heating. The ductwork has been permeated with second and third hand smoke as well as the room furnishings, carpet and bed-clothes. We are currently in the process of demanding a full refund.
3out of 5
by A verified traveller from Oregon

Could Not Get Pass Smoke Smell

Posted 06-Aug-2016
Pros: Good price, Clean and nice beds, towels etc.
Cons: Get rid of the smoke smell. Make the casino non smoking.
Location: Good location off freeway to Seattle.
Room was clean, beds were comfortable, towels etc. were nice. We booked a non-smoking room but the room still had a strong smoke smell. It seemed to be everywhere. The room in the past was either a smoking room or the air conditioning was filtering in the smoke smell.
3out of 5
by A verified traveller

Great location of Fife.

Posted 02-Aug-2016
If you are staying inTacome this end of Fife is best. Lots of great local food and this hotels restaurants are also very good. The room was excellent quiet and very clean. The cleaning staff are truly excellent. All the floor staff and restaurant staff are helpful and great. However don't expect much from the front desk. They will cover very little about the amenities, ask if you have any preferences, or even give you time to read your check in. I really was disappointed with the front desk staff on a whole. Compared to the rest of the casino and hotel this drags down their potential for greater accolades. The parking is also excellent and very secure. The only other comment would be the somewhat oppressive security staff they are very visible and it doesn't add anything to the ambiance of the hotel. As a casino it's your run of the mill slot machine craziness. There are no frills flowers or decor which is too bad they could really use an art director to improve the vibe. Go to the restaurant for sure and Stoogies and the Poodle Dog restaurant s just a block away you won't be disappointed.
3out of 5
by A verified traveller

Emerald Queen Fife

Posted 01-Aug-2016
Pros: Good location, priced right
Cons: Since it is a casino, there is cigarette smoke everywhere. Hall way and room had a slight smell.
Location: Fife is close to Puyallup and Tacoma so lots of things to do.
Good stay, staff was adequate. Room was clean beds were comfortable
2out of 5
by A verified traveller

Smoking hotel

Posted 27-Jul-2016
The smoking area just under the rooms,even non smoking rooms filled up smoking. Smoking area of casino should be far away from non smoking rooms
2out of 5
by A verified traveller

Posted 24-Jul-2016
The staff was not friendly upon checking in or leaving.
4out of 5
by A verified traveller

Conveniently located

Posted 21-Jul-2016
Pros: The room was a good size and included a microwave and small refrigerator. The bathroom was very nice.
Cons: The casino smells of smoke and could even be smelt in our non-smoking room.
Location: Right near I5 easy access to Tacoma or Seattle
Great place to stay. Very clean and staff was helpful and friendly.
2out of 5
by A verified traveller from richland wa

Our non smoking room reeked of smoke,it was so bad

Posted 07-Jul-2016
Pros: They have and excellent buffet
Cons: No smoking rooms should be smoke free!
Location: Lots of places to shop
Our room reeked of smoke,itwas supposed to be smoke free,the exhaust fan in bathroom was making a noise like a bearing was going out!I am allergic to tabaco so after sleeping in this room,I have been congested for three of my vacation days!