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Rating 10 - Excellent. 1160 out of 1616 reviews" "
Stayed there for 4 Nights . All front desk and concierge staff did an excellent job for the first 3 days .
Unfortunately on the day of checking out i came across a front desk lady who was cool , unprofessional and full of attitude .
The encounter with her ruined my impression of excellence of staff and service of Fullerton hotel .
lok ting
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on 29 Apr 2024
Dear Lok TingThank you for taking the time to share your review and for your generous rating despite the issue you encountered. We are delighted to hear that you had an excellent experience with our front desk and concierge staff during the initial part of your stay at the Fullerton Hotel. However, we are truly sorry to hear about your experience on the final day. Please rest assured that we take your feedback seriously and will address this with our team to ensure that all our guests receive the high standard of service they expect and deserve. We hope to have the opportunity to welcome you back and provide a more consistently positive experience in the future. Thank you once again for choosing to stay with us.
8/10 Good
Susan
Travelled with partner
27 Apr 2024
Liked: Cleanliness, staff & service, amenities
The Fullerton is a well-priced hotel right in the heart of Sydney. It offers a nice atmosphere, fantastic staff and especially a fabulous location. Whilst the lobby and bar are modern and welcoming the rooms would benefit from a makeover as the decor is dated. Having said that we enjoyed our stay and would stay there again
Susan
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on 29 Apr 2024
We appreciate your review and rating and very much look forward welcoming you back. It has been a joy to have you here with us.
Response from Rob Weeden - General Manager on 29 Apr 2024
Dear RachelI can speak for the whole team when I say how much we appreciate you choosing to stay with us. It was an absolute privilege to have you as our guest, and we look forward to welcoming you back soon.
Response from Rob Weeden - General Manager on 24 Apr 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back very soon.
The location is fantastic. So close to everything in the city. The rooms great. Tram is 2 minutes walk. Staff are super helpful.
Parking is expensive
I will happily stay again.
Peter
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on 24 Apr 2024
Dear PeterIt has been wonderful to have you with us and thank you so much for your lovely review and feedback to which we have already shared with the team. My colleagues and I look forward to welcoming you back.
Great for a short staycation or long stay. In the heart of CBD with plenty of dining option to choose from, all within walking distance. Also near public transport. Good size room, very friendly and attentive staff, clean and comfortable, very enjoyable!
I-Shen
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on 24 Apr 2024
We greatly appreciate your gracious review and outstanding rating. As a team, we dedicate ourselves to providing our guests with exceptional experiences during their stay. It is our mission to make every visit flawless and memorable. Your recognition of our team's efforts is truly valued and cherished. We eagerly anticipate your return and extend our heartfelt thanks for selecting our our hotel.
Had a great time with 2 kids, staff were polite and helpful, hotel has an interesting history and is in fantastic location.
Delia
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on 24 Apr 2024
Dear DeliaThank you so much for your kind words and for taking the time to share your experience! We were thrilled to hear that you found our property to be amazing and beautiful. Our team work hard to create a welcoming and comfortable atmosphere for all our guests, so it is great to know that we succeeded in making your stay enjoyable.Thank you again for choosing our hotel for your travels, and we hope to have the pleasure of welcoming you back soon!
Ultimate luxury! Very clean!
The bed was too hard for me ( those dense foam beds), when I told the front desk, they said they would put an extra mattress protector on the bed.
Tracey
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on 19 Apr 2024
Dear TraceyWe genuinely appreciate your kind words and the feedback regarding our team and our beds.The bedding we use is the premium grade used by most good hotels. The Simmons mattresses are firm with a micro pocketed inbuilt coil spring to ensure consistency and no sag, the beds also feature a built in down pillow top. And for those that love a super soft bed we can fit denser down mattress toppers. Your graciousness is truly appreciated. We eagerly anticipate the opportunity to welcome you back in the future.
The Fullerton Sydney had a great welcoming atmosphere. The staff really took care of you from check-in to check-out and everything in-between. Top notch!
Nicole
Stayed 12 nights in Mar 2024
Response from Rob Weeden - General Manager on 19 Apr 2024
Dear NicoleFantastic! Thank you for choosing to stay with us, we are glad that you did. We very much look forward to welcoming you back.
Response from Rob Weeden - General Manager on 17 Apr 2024
Dear AmeerWe're delighted to have had you as our guest, and we sincerely appreciate your kind review and feedback, which we have already shared with our team. My colleagues and I eagerly anticipate the opportunity to welcome you back in the future.
This is now the second old building which transferred to a modern hotel. Enjoy to see how they present them.
Mark
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on 15 Apr 2024
Thank you Mark,Our GPO location has been at the centre of Sydney since 1874. We are blessed to be at the heart of our city’s vibrant restaurants and bar scene and just metres from the luxury shopping precincts and then there are the theatres, museums and ever so close to public transport network. It is a blessing that makes exploring Sydney so simple.Thank you again for choosing The Fullerton Hotel Sydney for your travels, and we hope to have the pleasure of welcoming you back soon!
The hotel stay was exceptional, beautiful rooms, wonderful food, fantastic location and staff. Will definitely stay there again. One of the best hotels in Sydney
Katherine
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on 17 Apr 2024
Dear KatherineI sincerely appreciate your thoughtful review and excellent rating. We invest an enormous amount of effort as a team to ensure sure guests have an enjoyable experience while staying with us. Ensuring each stay is as perfect as it can be is our aim. We are grateful for your recognition of our team's contribution to your stay, and we will celebrate it. Thank you once again for choosing to stay with us, and we look forward to welcoming you again soon.
2/10 Terrible
leanne
13 Apr 2024
leanne
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on 3 May 2024
Dear LeanneI'm so sorry to see your rating, do let us know where we went wrong.
Architecturally this is a find, marvel at the effort that was made to define this hotel. For a mid to upper range luxury hotel it deserves a 5 star rating.
Rick
Stayed 5 nights in Apr 2024
Response from Rob Weeden - General Manager on 15 Apr 2024
We sincerely appreciate your warm words and feedback on our people; it's very kind of you. We would like to have the opportunity to welcome you back.
The Fullerton is an excellent hotel. We paid for an early check in and we didn’t have to wait long for it to be ready. The rooms we booked were spacious and clean and quiet. The service at the hotel was great and the breakfast buffet was delicious. The hotel itself is beautiful. The stairs leading to the business center are so old fashioned and stylish. We had a very pleasant stay and decided to return again at the end of the week for our final dinghy in Sydney after traveling around Australia for the week. My only criticism of the hotel would be that the perfume in the lobby is more than a little overwhelming.
Matthew
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on 15 Apr 2024
Dear MatthewWe sincerely appreciate your gracious review and outstanding rating. As a cohesive team, we dedicate ourselves diligently to ensuring that each guest enjoys a memorable experience during their stay with us. Our primary objective is to deliver flawless stays consistently. Your acknowledgment of our team's contribution to your experience is warmly welcomed and deeply appreciated.We eagerly anticipate the opportunity to welcome you back and extend our heartfelt gratitude for selecting our hotel for your stay.
Response from Rob Weeden - General Manager on 15 Apr 2024
Dear GladysThank you for sharing your recent experience. Your positive feedback brightened our day!We're thrilled to hear that you enjoyed your stay with us, found our accommodations comfortable, and appreciated our convenient location. Your kind words mean a lot to us and serve as motivation to continue delivering exceptional service.We're grateful for your support and look forward to welcoming you back soon for another enjoyable stay.
Response from Rob Weeden - General Manager on 15 Apr 2024
Dear FrancoThank you for choosing to stay with us at The Fullerton Hotel Sydney.We are delighted to read that you enjoyed your time with us and trust you had a memorable experience here in our amazing city.May we wish you safe onward travels and until the next time, best wishes.
Response from Rob Weeden - General Manager on 15 Apr 2024
Thank you very much for your excellent feedback. Indeed, we are fortunate with an incredible position in the heart of Sydney’s central business district, surrounded by the luxury fashion and high-end eating precincts, rail, bus, ferry, and light rail transport too.It was wonderful to have you here with us and we look forward to seeing you again.
My partner & I loved our stay here! We booked for our anniversary & they had a cake & card sent to our room as a lovely surprise.
The staff were friendly, efficient & everything was seamless. Buffet breakfast had great options & service was excellent.
The room was spacious & welcoming, perfect after a long day out! Public transport with both trains & light rail within 5 mins walk.
Highly recommend & we’ll definitely be back in the future!
Alioth
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on 9 Apr 2024
Dear AliothWe were thrilled to read that you and your partner enjoyed your anniversary stay with us! It was our pleasure to make your special occasion even more memorable with the surprise cake and card in your room.We were delighted that you found our staff to be friendly, efficient, and that everything went seamlessly during your stay. It's wonderful to hear that you enjoyed the buffet breakfast with its great options and excellent service.We're glad that your room provided the perfect spacious and welcoming retreat after your adventures around the city. Additionally, we're pleased to know that our convenient location near public transport made it easy for you to explore the area.Thank you so much for your recommendation, and we can't wait to welcome you back in the future! If there's anything specific you'd like us to arrange for your next visit, please feel free to let us know.
Truly impressed with the customer service and their attentiveness. They surprised my partner with a birthday cake slice delivered to our room in the afternoon, small things mean a lot! Everything was pristine and it was overall a fantastic place to stay.
Velisha
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on 6 Apr 2024
Dear VelishaThank you for choosing to celebrate your partners birthday with us us at The Fullerton Hotel Sydney.We are delighted to read that you enjoyed your time with us and trust you had a memorable experience here in our amazing city.May we wish you safe onward travels and until the next time, best wishes.
10/10 Excellent
Janelle
5 Apr 2024
Janelle
Stayed 3 nights in Mar 2024
Response from Rob Weeden - General Manager on 29 Apr 2024
Thank you so much Janelle, we look forward to welcoming you back.
Response from Rob Weeden - General Manager on 6 Apr 2024
Dear TanasagarenThank you for choosing to stay with us at The Fullerton Hotel Sydney.We are delighted to read that you enjoyed your time with us and trust you had a memorable experience here in our amazing city.May we wish you safe onward travels and until the next time, best wishes.
The property was absolutely beautiful, the room was excellent and the overall stay was an A plus
MaryAnn
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on 6 Apr 2024
Dear MaryAnnWe are so pleased that you had a lovely stay with us and very much look forward to welcoming you back to The Fullerton Hotel Sydney.
10/10 Excellent
Elizabeth
Travelled with partner
3 Apr 2024
Wonderful hotel! Elegance and extremely top service. Great location for walking to shops, not far from the Sydney Opera House or the Gardens if you like walking. I would highly recommend not only for the amazing overall hotel splendor but equally the staff is friendly and helpful.
Elizabeth
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on 6 Apr 2024
Dear ElizabethWe wholeheartedly share your enthusiasm for our fabulous location. We consider ourselves fortunate to be situated in the heart of Sydney, offering our guests easy access to the city's cultural landmarks, trendy dining spots, bars, and upscale fashion boutiques.Thank you once more for selecting The Fullerton Hotel Sydney. We look forward to the opportunity to welcome you back soon!Best regards,
Exceptional customer service, The hotel's cleanliness surpassed my expectations. beautiful hotel!! . We are glad to choose this hotel. Thanks for everything. !
Haiming
Stayed 3 nights in Mar 2024
Response from Rob Weeden - General Manager on 3 Apr 2024
Dear Haiming,On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back very soon.
Response from Rob Weeden - General Manager on 3 Apr 2024
Dear MethuselaIt has been wonderful to have you with us and thank you so much for your lovely review and feedback to which we have already shared with the team. My colleagues and I look forward to welcoming you back.
Response from Rob Weeden - General Manager on 3 Apr 2024
Dear MichelleWe're delighted to have had you as our guest, and we sincerely appreciate your kind review and feedback, which we have already shared with our team. My colleagues and I eagerly anticipate the opportunity to welcome you back in the future.
Great location in CBD. Room and service were exceptional. Staff was extremely accommodating and allowed us both an early check-in and a late check-out. The breakfast in the executive club was delicious as well!
Jeffrey
Stayed 5 nights in Mar 2024
Response from Rob Weeden - General Manager on 1 Apr 2024
Dear JeffreyThank you very much for your wonderful review and excellent rating.We work diligently as a team to make sure that our guests enjoy an excellent stay with us. Our goal is to ensure that every stay is as flawless as possible. The thoughtfulness in acknowledging the team's contribution to your stay is both appreciated and welcomed. We look forward to seeing you again.
Unique because it used to be the GPO
and is very beautiful.
Nice shampoo and conditioner and body wash too.
Leslie Anne
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on 31 Mar 2024
Dear Leslie Anne,Thank you for sharing your feedback with us following your recent stay. We're thrilled to hear that you appreciated the unique historical charm of our hotel, formerly the Sydney GPO, and found it to be very beautiful. Fun fact - we turn 150 this year.It's wonderful to know that you enjoyed the amenities provided in your room, including the French luxury brand Balmain shampoo, conditioner, and body wash. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.