Lovely staff greeted us and allowed us access to our room despite arriving at 9.30am from the airport. Great location 3 mins walk from circular quay, so easy access to all public transport. We had a 2 double bed room for 2 adults and 2 children age 10 & 8. While it had a fantastic view of the bridge, the beds were too small to accommodate 2 people comfortably. The bathroom was fab. The pool was too cold for me but the kids enjoyed it, however hot tub was great.
The staff were all very attentive but scuppered by building works which started while we were there and severely restricted access into the hotel and most of the ground floor. Every time we came back after a day out, more of the hotel was out of bounds! The building works is due to finish Jan 2017, i'd happily stay there again after that!