Search Hotels Near Swings-N-Things, Cleveland

"The room was very clean and the front desk clerk was very nice and helpful."

"Sonesta sold our room after I reserved and confirmed our room earlier that day. I told them exactly what time we would arrive, and they assured me all was good to go. When I arrived, rude man on phone wouldn’t open door and talked to me through phone (didn’t even see a face) and said manager quit, and when I asked name of person on phone he hung up on me, wouldn’t even open the door for me (even though I called back asking to talk to him about options) and called not one but THREE POLICE squad cars saying I threatened him. What I said was my husband was going to come talk on the phone because I was confused. The Olmstead Police were fantastic realizing we were just normal people confused by driving 7 hours and not having a place to stay late at night. Police pointed out a better hotel for us to stay next door. That hotel next store is top notch, took our honor points number, laughed at the cops being called, and booked us into a nice room immediately paying less than I was at Sonesta. We were not the only one this happened to, as a guest from new hotel told us. Expedia ensured a refund and apologized for our experience. No apology from Sonesta for calling 3 police squads on me. I can laugh at it now, but this goes down in books as official worst hotel experience. "

"The room was clean and the staff was friendly but this was the loudest hotel I have ever stayed in. There were doors slamming, couples fighting in the parking lot outside our window, and people yelling in the lobby until about 4AM. Bring noise cancelling headphones if you decide to stay here."

"Needs to updated. Bedding not clean and smelled like chemicals. No amenities."

"The breakfast was as expected. There are no gluten-free pastry or bread options. The shuttle bus broke down and we had to get Lyft service last minute, which caused a delay getting to the airport."

"Le faltan microondas y refrigerador, plancha, estaba chica la habitación por ese precio he estado en otros mas amplios y con todo lo anterior"

"Room was a great size for 4of us. Loved having a full size fridge. Breakfast was a grab & go of granola bars or muffins. No fresh fruit, yogurt etc. Some of the guest/ “tenants” were a bit sketchy, but that’s why we carry. "

"Pet friendly. Very nice!"

"We ate breakfast off property it was not included in stay and the “bistro” was average. We made coffee in the room and the paper cup had a leak , went down to ask for a cup of coffee and I got handed more packages of coffee to make on my own. I also got handed a bottle of conditioner and body wash since ours was out. I did ask the cleaner if she would please put them in the holder for us. Also, Expedia noted there was self parking and Courtyard charged $10 a day. On the positive side the afternoon/evening staff were friendly. The bed was comfortable and my granddaughter enjoyed the pool. "