Title: Imperial Palace Hotel - All Inclusive Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Imperial Palace Hotel - All Inclusive Luxury property on the beach, with indoor pool ![Front of property](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/f736ad79.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/3783c0f5-50eb-47bf-ac3a-2c74c7b7dd34-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![View from property](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/4c1f1ef4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/29d03940.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside bar](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/04fc58a8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Imperial Palace Hotel - All Inclusive offers luxury and tranquility. Rejuvenate with spa aromatherapy, relax by seasonal pools with sun loungers and umbrellas. Enjoy shopping, WiFi in common areas, garden views, and three restaurants with local specialties. 5.6 ## Popular amenities - Bar - All-inclusive - Pool - Parking available - Gym - Pet-friendly ## Room options ### Check availability for these dates Tonight [Nov 19 - Nov 20](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=2917844&PinnedHotelID=2917844&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=2917844&PinnedHotelID=2917844&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 20 - Nov 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=2917844&PinnedHotelID=2917844&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=2917844&PinnedHotelID=2917844&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=2917844&PinnedHotelID=2917844&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=2917844&PinnedHotelID=2917844&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2917844&PinnedHotelID=2917844&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2917844&PinnedHotelID=2917844&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 7 of 7 rooms ![1 bedroom, premium bedding, memory-foam beds, desk](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/d9737a63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Balcony, Park View ### Highlights Balcony Air conditioning Free cots/infant beds Fridge TV Separate bedroom Memory foam bed Premium bedding - 323 sq ft - 1 bedroom - Park view - Sleeps 3 - 2 Single Beds and 1 Double Sofa Bed ![1 bedroom, premium bedding, memory-foam beds, desk](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/d9737a63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Promo Room ### Highlights Air conditioning Fridge TV Memory foam bed Premium bedding Separate bedroom Hairdryer Private bathroom - 323 sq ft - Sleeps 2 - 2 Single Beds ![1 bedroom, premium bedding, memory-foam beds, desk](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/01635b7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Balcony, Sea View ### Highlights Balcony or patio Air conditioning Free cots/infant beds Fridge TV Separate bedroom Premium bedding Memory foam bed - 323 sq ft - Sea view - Sleeps 3 - 2 Single Beds and 1 Single Sofa Bed ![1 bedroom, premium bedding, memory-foam beds, desk](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/9f05c8d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Promo Room - All Inclusive ### Highlights Air conditioning Free cots/infant beds Fridge TV Separate bedroom Premium bedding Memory foam bed Hairdryer - 321 sq ft - Sleeps 3 - 2 Single Beds ![1 bedroom, premium bedding, memory-foam beds, desk](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/14732dff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Park View, Balcony - All Inclusive ### Highlights Balcony or patio Air conditioning Free cots/infant beds Fridge TV Separate bedroom Premium bedding Memory foam bed - 323 sq ft - Park view - Sleeps 3 - 2 Single Beds and 1 Single Sofa Bed ![1 bedroom, premium bedding, memory-foam beds, desk](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/14732dff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Balcony, Sea View - All Inclusive ### Highlights Balcony or patio Air conditioning Free cots/infant beds Fridge TV Separate bedroom Premium bedding Memory foam bed - 323 sq ft - Sea view - Sleeps 3 - 2 Single Beds and 1 Single Sofa Bed ![Studio, Balcony, Sea View | 1 bedroom, premium bedding, memory-foam beds, desk](https://images.trvl-media.com/lodging/3000000/2920000/2917900/2917844/f898813d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, Balcony, Sea View ### Highlights Balcony or patio Separate sitting area Air conditioning Free cots/infant beds Fridge TV Separate bedroom Premium bedding - 323 sq ft - Sea view - Sleeps 3 - 2 Single Beds and 1 Single Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSunny-Beach-Hotels-Imperial-Palace-Hotel-All-Inclusive.h2917844.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSunny-Beach-Hotels-Imperial-Palace-Hotel-All-Inclusive.h2917844.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.70727%2C27.72463&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4ygtBaSQpragdLwapu3m1qtMAUk=) Sunny Beach Resort, Sunny Beach, 8240 #### What's nearby - Sunny Beach - 2 min walk - 0.1 miles - Platinum Casino - 7 min walk - 0.4 miles - Action Aquapark - 2 min drive - 1.4 miles - Luna Park - 3 min drive - 1.4 miles - Aqua Paradise - 8 min drive - 5.7 miles #### Getting around - Bourgas (BOJ) - 32 min drive #### Restaurants - ‪Beach Bar Fiesta - ‬4 min walk - ‪Helena - ‬6 min walk - ‪Bendita - ‬3 min walk - ‪Dolche Vita - ‬3 min walk - ‪Lobby Bar - ‬3 min walk ## About this property ### Imperial Palace Hotel - All Inclusive Luxury all-inclusive property near Sunny Beach Located close to Platinum Casino and Action Aquapark, Imperial Palace Hotel - All Inclusive provides a poolside bar, a corner/local shop and a terrace. Indulge in a massage, a facial and a manicure/pedicure at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Shopping on-site, a garden and a hair salon are available to all guests. You'll also find perks such as: - A seasonal outdoor pool and an indoor pool, along with sunloungers and pool umbrellas - Self-parking (surcharge), a lift and ATM/banking services - A gift shop, a billiards/pool table and luggage storage - Wedding services, a front desk safe and tour/ticket information Room features All 545 rooms feature comforts such as premium bedding and air conditioning, as well as thoughtful touches such as safes. Extra conveniences in all rooms include: - Bathrooms with baths or showers and free toiletries - TVs with cable channels - Fridges, daily housekeeping and desks ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Food and beverages All buffet and à la carte meals, snacks and select beverages included Dining and beverage availability limited at one or more venues Gourmet or à la carte dining limited to 1 meal per stay ### Entertainment On-site entertainment and activities Access to on-site nightclubs ## Similar properties ![Indoor pool, 5 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/36000000/35150000/35148600/35148526/5a4ea22c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dreams Sunny Beach Resort & Spa Premium All Inclusive Sunny Beach - Pool - All-inclusive - Spa - Pet-friendly 8.2 Very good 59 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=35148526&PinnedHotelID=35148526&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9650000/9649700/9649624/cdefd643.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HI Hotels Imperial Resort – All Inclusive Sunny Beach - 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All Inclusive – Adults Only - NEW OPENING Sunny Beach - Pool - Breakfast included - All-inclusive - Spa 9.0 Wonderful 23 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=35147569&PinnedHotelID=35147569&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/69000000/68010000/68009000/68008914/56d45601.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Zenith Sunny Beach - Pool - Breakfast included - All-inclusive - Kids pool 10 Exceptional 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=68008914&PinnedHotelID=68008914&HadPinnedHotel=true®ionId=-1&adults=2) ![Water park](https://images.trvl-media.com/lodging/23000000/23000000/22996900/22996817/4b5257fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Elenite Premium Elenite - Pool - Breakfast included - All-inclusive - Spa 10 Exceptional 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=22996817&PinnedHotelID=22996817&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12300000/12292600/12292599/92137422.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Laguna Park & Aqua Club Sunny Beach - Pool - Breakfast included - All-inclusive - Spa 8.2 Very good 24 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=12292599&PinnedHotelID=12292599&HadPinnedHotel=true®ionId=-1&adults=2) ![Water park](https://images.trvl-media.com/lodging/3000000/2910000/2900500/2900419/d4952b2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Park Hotel - All Inclusive Elenite - Pool - Breakfast included - All-inclusive - Spa 5.2 15 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=2900419&PinnedHotelID=2900419&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/7000000/6440000/6438400/6438337/c6bcc6ca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Helena Sands Hotel Sunny Beach - On private beach - Pool - Hot tub - Breakfast included 9.0 Wonderful 80 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=6438337&PinnedHotelID=6438337&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Parking and transport - Parking on site (BGN 30 per day) - Limited on-site parking ### Food and drink - 2 restaurants - 4 bars/lounges - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Hollywood - Irish Bar - Lobby Bar Safari - Mezzanie Bar - Restaurant Gondolla ### Things to do - Arcade/game room - Billiards/pool table - Full-service spa - Gym - Indoor pool - Sauna - Seasonal outdoor pool - Shopping - Steam room ### Family friendly - Arcade/game room - Grocery/convenience store - In-room refrigerator - Indoor pool - Laundry facilities - Seasonal outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Outdoors - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Aromatherapy - Facials - Manicures/pedicures - Massage - Sauna - Spa open daily - Steam room - Turkish bath ### Accessibility - Lift ### More - 1 building - 9 floors - Built in 2003 - Smoke-free property ## Room amenities ### Bedroom - Memory foam mattress - Premium bedding ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Refrigerator ### More - Air conditioning - Desk - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 15 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of BGN 10.00 per pet, per day Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: BGN 1.00 per person, per night We have included all charges provided to us by the property. ### Optional extras - Self-parking fee: BGN 30 per day - Pet fee: BGN 10.00 per pet, per day - Service animals are exempt from fees - In-room safe fee: BGN 7 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts major credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from May to September Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Victoria Hotel Palace Victoria Palace Hotel Sunny Beach Victoria Palace Sunny Beach Hotel Victoria Palace Bulgaria Victoria Palace Bulgaria Victoria Palace Hotel And Spa Victoria Palace Hotel Bulgaria Victoria Palace Beach Hotel All Inclusive Victoria Palace Beach All Inclusive Sunny Beach Victoria Palace Beach All Inclusive Victoria Palace Beach Hotel Sunny Beach Victoria Palace Beach Hotel Victoria Palace Beach Sunny Beach Victoria Palace Beach Victoria Palace Beach Hotel – All Inclusive ## Frequently asked questions ### Does Imperial Palace Hotel - All Inclusive have a pool? > Yes, this property has an indoor pool and a seasonal outdoor pool. ### Is Imperial Palace Hotel - All Inclusive pet-friendly? > Yes, pets are allowed at this property. There's a required deposit per day. Service animals are exempt from fees. ### How much is parking at Imperial Palace Hotel - All Inclusive? > Self-parking is available for BGN 30 per day. Limited spots are available. ### What time is check-in at Imperial Palace Hotel - All Inclusive? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Imperial Palace Hotel - All Inclusive? > Checkout is at noon. ### Are there all-inclusive benefits at Imperial Palace Hotel - All Inclusive? > Yes, the property is all-inclusive. Food and drinks are included (with some restrictions). ### Where is Imperial Palace Hotel - All Inclusive located? > Nestled on the beach, this Nessebar property is within a 15-minute walk of Sunny Beach and Platinum Casino. Action Aquapark and Luna Park are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Imperial Palace Hotel - All Inclusive Reviews 5.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 5.4 Cleanliness ### 7.6 Location ### 5.6 Staff & service ### 6.2 Eco-friendliness ### 5.2 Property conditions & facilities 10 - Excellent 12 8 - Good 16 6 - Okay 11 4 - Poor 13 2 - Terrible 23 ### 10/10 Excellent #### Johanna 25 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Near beach, good food ##### Johanna Stayed 14 nights in Jul 2024 ### 2/10 Terrible #### Simona 22 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Dirty, food is limited, staff is rude and incompetent. ##### Simona Stayed 8 nights in Jul 2025 ### 4/10 Poor #### Paul 8 Jul 2025 Liked: Property conditions & facilities, room comfort Disliked: Staff & service #### Queing Queing was problem at the bars Only one pool bar during the day or pay extra ro use beach bar Food was cold in smaller restaurant ##### Paul Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### SIRI BRIT OPSAHL 17 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### DO NOT GO HERE!!! Dirty, bad service and louder food. The all inclusive drinks are served in small plastic cups and the cheapest kind there is. Got served raw chicken. Worst hotell ever!!! ##### SIRI BRIT OPSAHL Stayed 12 nights in Jun 2025 ### 6/10 Okay #### Verified traveller 23 Jul 2025 Disliked: Cleanliness #### Nice hotel with awful food. Very nice hotel with lots of beautiful sculptures everywhere. The outdoor pool was very nice but very hard to find any free sunbed it was always full. The rooms are big and have a very nice view but our room was not cleaned as a 5star hotel should be, there was a lot of small spiders and spider net in almost every corner. But the worst thing was the food it was horrible, they had the same food every day in lunch and dinner with almost just pork meat in every dish they made so it was soo boring to eat the same awful food everyday in an all inclusive 5star hotel one doesn't expect that. And there was no a la carte restaurant which is written in the description so we ate outside in other restaurants everyday even though we had paid for all inclusive. So I would give zero star for the food. But overall the area and the beach is very nice and specially the night life is so much full of life outside. ##### Verified traveller Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Ido 7 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities all ##### Ido Stayed 2 nights in Jul 2024 ### 4/10 Poor #### Michaela 15 Sept 2023 Disliked: Cleanliness, staff & service, property conditions & facilities #### Outdated Buffet same food every day and not sanitary ##### Michaela Stayed 5 nights in Aug 2023 ### 2/10 Terrible #### Verified traveller 27 Sept 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst hotel ever Appealing wasn’t the word, the service when we arrived straight away looked up and down and didn’t want to check us in until another young girl on reception decided to give us bands, the people in the restaurant stood there looking us up and down refusing to let us in even with our bands, we were refused certain drinks in the bar too. Worst service we have ever had anywhere ever. The hotel is dirty the pool looked disgusting to swim in no wonder no one was in it. We didn’t even eat the food when we eventually got in because it was pure slop and there were flies on the cheese, the view of the sea is nice that’s it that’s the only thing this place has going for it. Stay far away I’m not kidding don’t waste your money on this hell hole. ![](https://a.travel-assets.com/ugc/hotel-reviews/148C69E6923026F77C2697C5D4DA87772D1DAAAC1664279815071.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Sep 2022 ### 2/10 Terrible #### Marina 27 Aug 2022 Disliked: Staff & service No towels on evening arrival in room and didn’t get them until next day afternoon. Two rooms for family booked together but split into two separate buildings in hotel, they couldn’t put us together. Kept saying no parking space even though there were some which meant we had to pay for parking which was 5mins away. Had to wait for tables to come empty at every meal. All inclusive food but was always the same menu every day. Receptionist were young and didn’t have authority to make any changes or help. Only one lift on the block were were in for 9floors. ##### Marina Stayed 4 nights in Aug 2022 ### 2/10 Terrible #### mari 30 Jul 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Detta är bara en liten del av den horribla upplevelse vi har haft. Allting var fullständigt katastrofalt, från städningen där vi fann blodfläckar på lakan och handdukar, till era allmänna toaletter som ständigt stank av urin, vilket fick oss att känna oss spyfärdiga varje gång vi ville tvätta våra händer. Jag informerade tydligt om att jag har mediciner som jag måste ta regelbundet och att jag behöver vatten för detta. Svaret jag fick var att endast en flaska vatten ges vid ankomst och att vi måste köpa resten själva. Är detta acceptabelt på ett femstjärnigt hotell? Jag var tvungen att fylla på vatten från restaurangen varje gång och bära upp flaskorna till rummet, under förnedrande omständigheter där personalen stirrade på oss som om vi vore tjuvar. Detta är inte bara extremt ovärdigt utan också skandalöst för en anläggning som påstår sig vara lyxig. Den totala bristen på respekt och grundläggande service är det värsta jag någonsin har upplevt, och det är helt oförsvarligt. ##### mari Stayed 12 nights in Jul 2024 ### 10/10 Excellent #### Erwin 6 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities Einer von der Rezeption und einer von der Securitas haben uns um 6:00 Uhr aus dem Bett geholt und uns gesagt, wir hätten unsere Rechnung nicht bezahlt. Unerhört ich habe an der Ankunft alles abgegeben. Ausweis Kreditkarte .Ansonsten war das Personal gut und freundlich ein sehr schickes Hotel ##### Erwin Stayed 3 nights in Jun 2024 ### 2/10 Terrible #### Karoan 21 Aug 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Væreste hotel Utrolig dårlig service - parkering udenfor hotellet , maden var utrolig dårlig- receptionen havde den væreste attitude intet service omkring hvordan opholdet var. Værelserne var beskidte og skimmel svamp i badeværelset, med et badekar som er sindsygt farligt at gravle op på når man skulle i bad. Poolen var utrolig beskidt og der var aldrig plads til at ligge. Deres fitness rum lukkede kl 19 hvilket jeg synes er så dårlig service når man er på hotellet. Dette hotel fortjener ikk engang 1 stjerne. Vi har været på hoteller med 2 stjerner der var bedre end dette. Utrolig skuffende. ##### Karoan Stayed 7 nights in Aug 2022 ### 4/10 Poor #### Galina 21 Jul 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Ei hyvää ##### Galina Stayed 5 nights in Jul 2022 ### 4/10 Poor #### Lars Widar 12 Jun 2022 Disliked: Property conditions & facilities, room comfort #### Veldig skuffende hotellopplevelse Uken begynte med at rommet ikke hadde en sovesofa, noe som var ubeleilelig mtp at vi var 3 stykker som skulle dele et rom. Dette burde ordnes enkelt, så vi spurte om en reiseseng. Fikk beskjed om at det måtte vi vente til neste morgen med, for da var manageren på jobb. Så vi måtte dele en seng. Fikk balkong inni hjørnet uten mye utsikt pga av stor buet konstruksjon utenfor. Spurte om å bytte rom men det var ikke mulig da vi hadde betalt for ultra, som betyr at vi skulle være i 8. etg og der var det fullt. Spurte om vi kunne bo i en lavere etg for å få litt mer utsikt, men det var umulig å få til. ##### Lars Widar Stayed 7 nights in Jun 2022 ### 10/10 Excellent #### Andrew 12 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awesome After reading the reviews we was skeptical about booking this hotel, I am so glad we ignored the Karen's! I travel a lot and easily, This is the best hotel I have stayed in this year. The Hotel is right on top of the beach, it has an indoor pool and SPA (sauna, steam room, turkish baths). it has a massive outdoor patio with a bar in the middle and they sometimes have evening entertainment. There is even a bar in one of the outdoor pools. They have PS4's in the lobby, a piano, pool table, air hockey, there are awesome statues everywhere giving a real grandeur look. Room service comes everyday ,tthey replace towels, moisturizer and vegan soap. There is a shop inside the hotel (very cheap), i recommend the chocolate flavored cigars at 2 LEV each! . The promenade goes all the way to flower street packed with shops and elec scooters if you are daring. If i wanted to be hypercritical the only really downsides are that the bar shuts by 22:00 outside and the food isnt AMAZING but its still ok. Cant wait to visit again! There are friendly taxi drivers outside (who do not rip you off), we used them to visit the waterpark and old town nessebar. ##### Andrew Stayed 4 nights in Jun 2022 ### 4/10 Poor #### Faisal Khan 6 Sept 2021 Disliked: Cleanliness, property conditions & facilities Det var en veldig kjedelig hotell. Altså det var alt for dårlig rom. Sengen var veldig gammel og dårlig og rommet luktet gammelt. Det var bare en heis for så mange folk😔inngangene luktet. Maten var det samme hverdag altså ingen variant. De hadde ikke heller gode rutiner for korona situasjon med tanke på utdeling av munnbind og hansker ved inngangen til kjøkken ##### Faisal Khan Stayed 3 nights in Sep 2021 ### 2/10 Terrible #### ahmed danaoui 4 Sept 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Teribile Bad experience 😔😔😔never come back ##### ahmed danaoui Stayed 3 nights in Aug 2021 ### 10/10 Excellent #### ADAMOS 15 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### PERFECT HOTEL IT'S A WONDERFUL HOTEL IN EVERYTHING. SOME NEGATIVE ISSUES JUSTIFY IT BECAUSE THERE ARE TOO MANY CUSTOMERS IN THE HOTEL AND SOME OF THEM ARE TOO EXCESSIVE IN BEHAVIOR. PERSONAL I RECOMMEND THAT HOTEL. ##### ADAMOS Stayed 6 nights in Jul 2021 ### 10/10 Excellent #### Mark 12 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel on Sunny Beach Amazing Location! The Hotel was Truly GRAND! The room was very spacious, strong water pressure, and the food was fresh and super tasty! The staff worked really hard to feed everyone and to keep the all inclusive food flowing. Yes the hotel is a bit older, and has some wear and tear, that’s too be expected. Overall it’s a great Hotel, with lots of sunshine. My one suggestion is they shouldn't allow guest to reserve Pool chairs with towels. But that’s the guest, not the Hotel. Keep up the great job! ![View From Sea View Room](https://a.travel-assets.com/ugc/hotel-reviews/1B32853361A5A7B4CA751544847C941BFECD8F231626105269368.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View of pool](https://a.travel-assets.com/ugc/hotel-reviews/AF5CE7AD0BE3855223157BEA4585A7183E40D0AD1626105268495.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View of Room](https://a.travel-assets.com/ugc/hotel-reviews/00A0467E8F6AD526485C447275FF0CD6ED249B7B1626105267764.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mark Stayed 3 nights in Jul 2021 ### 6/10 Okay #### Verified traveller 4 Jul 2021 Liked: Staff & service Disliked: Property conditions & facilities Die Lage ist einzigartig, das Bad braucht komplett Sanierung...Essen nicht gut organisiert. Pool-Bereich überbelegt! ##### Verified traveller Stayed 6 nights in Jun 2021 ### 8/10 Good #### Verified traveller 22 Jun 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel bien situé +++ Hotel bien situé +++ en face de la mère hotel en rénovation mais qui prendrons fin le 1er juillet 2020.personnel accueillant et chaleureux ##### Verified traveller Stayed 2 nights in Jun 2020 ### 6/10 Okay #### Kirsten, Essen, NRW 29 Sept 2019 Das Zimmer ist sehr hübsch. Ein Wasserschaden wurde nur notdürftig beseitigt jedoch nicht behoben. ##### Kirsten Stayed 6 nights in Sep 2019 ### 2/10 Terrible #### Michael 11 Aug 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Worst hotel ever! not clean. maybe 2\* No towels ( room or pool). Food was from very low qty. Guys, if your reading this, just avoid this hotel. i Left 2 nights early ##### Michael Stayed 4 nights in Aug 2019 ### 4/10 Poor #### Ann-Kristin 1 Aug 2019 Disliked: Property conditions & facilities, room comfort #### Hotellrommene er i meget dårlig forfatning Vi bodde på samme hotell for 10 år siden. Hotellet er ikke rehabilitert eller fornyet på disse årene - det er MEGET slitt, spesielt rommene. Malingsflak datt fra tak og ned på klær og andre ting som lå på rommet pga fuktskader i etasjen over. Sluket på gulvet på badet var tett, så dersom vann fra dusjen rant ut, ble hele gulvet fylt med vann. Det ble heller ikke fylt på med nok håndklær på rommene. Ikke wi-fi på rommene, kun i resepsjonsområdet. Få heiser, lang ventetid på heisene. Uteområdene er OK, flott beliggenhet. ##### Ann-Kristin Stayed 9 nights in Jul 2019 ### 6/10 Okay #### vidar, kristiansand 24 Jul 2019 Disliked: Cleanliness Fint hotell med bra beliggenhet. Renhold på rommene var elendig. Bodde 7 dager her, og fikk nye håndklær 4 ganger. Ellers ingen rengjøring. Maten var ok, men ganske ensformig. 4 barer er bra når du har all inclusive. Kun et toalett i resepsjons/bar område på dette store hotellet, er alt for lite. ##### vidar Stayed 7 nights in Jul 2019 ## Expedia's Latest Trends ### Hotels > [Hotels in Neom Bay](https://www.expedia.co.uk/Neom-Bay-Airport-Hotels.0-aNUM-0.Travel-Guide-Filter-Hotels) > > [Royal Castle Design & SPA Hotel](https://www.expedia.co.uk/Elenite-Hotels-Royal-Castle-Design-SPA-Hotel.h11770580.Hotel-Information) > > [Alua Helios Bay](https://www.expedia.co.uk/Obzor-Hotels-Riu-Helios-Bay.h15068945.Hotel-Information) > > [THE BLOSSOM HIBIYA](https://www.expedia.co.uk/Tokyo-Hotels-THE-BLOSSOM-HIBIYA.h35240592.Hotel-Information) > > [Hotels in Cushendun](https://www.expedia.co.uk/Cushendun-Hotels.d6139251.Travel-Guide-Hotels) > > [5 Star Hotels in Coniston](https://www.expedia.co.uk/5Star-Coniston-Hotels.s50-0-d602334.Travel-Guide-Filter-Hotels) > > [Garden of Eden Complex](https://www.expedia.co.uk/Sveti-Vlas-Hotels-Garden-Of-Eden-Complex.h2691319.Hotel-Information) > > [Wave Resort – Ultra All Inclusive](https://www.expedia.co.uk/Pomorie-Hotels-Wave-Resort-Ultra-All-Inclusive.h32570798.Hotel-Information) > > [Alua Helios Bay - All Inclusive](https://www.expedia.co.uk/Obzor-Hotels-Alua-Helios-Bay.h35148082.Hotel-Information) > > [Hotels with Indoor Pools in Marrakech](https://www.expedia.co.uk/Marrakech-Hotels-Hotels-With-Indoor-Pools.0-0-d6084756-tHotelswithIndoorPools.Travel-Guide-Filter-Hotels) > > [Sunrise All Suites Resort](https://www.expedia.co.uk/Obzor-Hotels-Sunrise-All-Suites-Resort.h5108871.Hotel-Information) > > [Beach Resorts & Hotels in Qatar](https://www.expedia.co.uk/Destinations-In-Qatar-Beach-Hotels.0-0-d149-tBeachHotels.Hotel-Filter-Destinations) > > [Sol Luna Bay Resort](https://www.expedia.co.uk/Obzor-Hotels-Sol-Luna-Bay-Resort.h2457901.Hotel-Information) > > [Disney Hotel Cheyenne](https://www.expedia.co.uk/Paris-Hotels-Disneys-Hotel-Cheyenne.h1102906.Hotel-Information) > > [Premier Fort Beach Hotel](https://www.expedia.co.uk/Sveti-Vlas-Hotels-Premier-Fort-Beach-Hotel.h17965972.Hotel-Information) ### Flights > [Flights from London (LHR) to West Yellowstone (WYS)](https://www.expedia.co.uk/lp/flights/lhr/wys/london-to-west-yellowstone) > > [Flights from Birmingham (BHX) to Rovaniemi (RVN)](https://www.expedia.co.uk/lp/flights/bhx/rvn/birmingham-to-rovaniemi) > > [Flights from London (LHR) to Washington (DCA)](https://www.expedia.co.uk/lp/flights/lhr/dca/london-to-washington) > > [Flights from Paisley (GLA) to Sharm El Sheikh (SSH)](https://www.expedia.co.uk/lp/flights/gla/ssh/glasgow-to-sharm-el-sheikh) ### Cars > [Convertible Car Hire in Málaga](https://www.expedia.co.uk/Convertible-Car-Rentals-In-Malaga.d5261121-tConvertible.Car-Rental-Guide-Class) > > [Car hire in São Miguel Island](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Sao-Miguel-Island.d6051142.Car-Hire-Guide) ### Activities > [Things to do in Cisano](https://www.expedia.co.uk/Things-To-Do-In-Cisano.d6223830.Travel-Guide-Activities) > > [Things to do in Oliva](https://www.expedia.co.uk/Things-To-Do-In-Oliva.d602380.Travel-Guide-Activities) ### Packages > [Genoa Holidays](https://www.expedia.co.uk/Genoa.d6055038.Holidays-City-Breaks) > > [Bratislava Holidays](https://www.expedia.co.uk/Bratislava.d6035000.Holidays-City-Breaks) > > [Ascot Racecourse](https://www.expedia.co.uk/Ascot-Racecourse-Ascot.d6139576.Attraction)