Sullivan Center

Good customer service and the food in the lobby restaurants was so good! Also the service at that restaurant is amazing I believe her name was Stephanie, she went out of her way to find me caffeine free Diet Coke. Also, we forgot to tell them that we don’t eat bacon after the hamburger came. They happily to get back and started another hamburger to make sure there’s no bacon residue in it.

Great location that is walkable to many of the museums. The barn door on the bathroom in our room was an issue as soon as we checked in. I tested the door and it was off balance and not sliding open easily for me, let alone my kids. I called down to the front desk and they said they would let maintenance know. We left to go to dinner and when we came back, nothing had been fixed. The next morning the door was still an issue since it hadn't been fixed so I called down the front desk again and they said they would get maintenance. We then headed out for our day. When we came back to the room in the afternoon, the door still wasn't fixed. I called to the front desk for the third time and they said maintenance had looked at the door and it was 'usable.' It was half off the top hinges at this point and couldn't be shut by anyone in the family. They finally sent someone from maintenance and he couldn't fix it and so we had to change rooms. Issues happen but it's all in how it's handled. If someone had come on night 1 to fix it, I wouldn't even be sharing. When you have to call three times, that's unacceptable and poor service.

Upscale amazing stay in trendy neighborhood in Chcago. Walking distance to coffee shops, great restaurants. The amenities were beyond what I expected/ great lap pool, hot tubs, sauna steam room and amazing gym with enough equipment to do a full strength training workout. We will stay here again!