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Reviews of Comfort Inn East

2.5 out of 5
Comfort Inn East
440 Second Ave N, Sudbury, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 353 out of 1006 reviews" "
Rating 8 - Good. 410 out of 1006 reviews" "
Rating 6 - Okay. 153 out of 1006 reviews" "
Rating 4 - Poor. 49 out of 1006 reviews" "
Rating 2 - Terrible. 41 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Efficient check in 😎
Stayed 1 night in Mar 2024

2/10 Terrible

Matthew

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Zhong rui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have rated all 5 stars, however the property was under renovation at the front of the building, which made the aesthetics visually unappealing. Otherwise, our stay was great. Have booked a 2nd night.
Stayed 1 night in Mar 2024

10/10 Excellent

Clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient being right beside Ontario Northland
Stayed 2 nights in Mar 2024
Response from LISA WHITE on 12 Mar 2024
Thank you for your valued business and trusted feedback. We hope to see you again soon.Lisa White

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Emily

Business traveller, Travelled with group
Had snacks in the lobby
Stayed 1 night in Mar 2024
Response from LISA WHITE on 12 Mar 2024
Thank you for your valued business and trusted feedback. We hope to see you again soon.Lisa White

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioner to noise.
Stayed 2 nights in Mar 2024
Response from Lisa White on 8 Mar 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

10/10 Excellent

Debbie

Liked: Property conditions & facilities
Poor TV channels. Not handicapped friendly and the pillows are awful. Beds were comfortable and the staff was friendly
Stayed 1 night in Mar 2024
Response from LISA WHITE on 8 Mar 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lisa White on 8 Mar 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

4/10 Poor

Denise

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LISA WHITE on 8 Mar 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

2/10 Terrible

Gail

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property is under renovation. We came in on a red eye and asked for a room away from the renovation noise so we could sleep. All they had was second floor. We had heavy luggage and there is no elevator. Sad to say I should have researched it more as a nice Marriott across the parking lot! Room wasn’t very clean
Stayed 3 nights in Feb 2024
Response from LISA WHITE on 8 Mar 2024
Thank you for your valued business. Unfortunately our ground floor sells quite quickly and we did not have a room for your there. We are sorry that you found our rooms not clean. We do have a double inspections process so we will look into the situation. Thank you for your feedback.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LISA WHITE on 27 Feb 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location, friendly staff, clean room, great stay overall!
Stayed 1 night in Feb 2024
Response from LISA WHITE on 27 Feb 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rates, close to shopping
Stayed 1 night in Feb 2024
Response from LISA WHITE on 27 Feb 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Anton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Very awkward to get into the hotel but otherwise it was nice. They did do some renovation to this hotel since my last stay.
Stayed 1 night in Feb 2024
Response from LISA WHITE on 22 Feb 2024
Thank you for your valued business and feedback. We are happy that you enjoy your stay and hope to see you again soon.Lisa

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
convenient location and nice room
Stayed 1 night in Feb 2024
Response from Lisa on 20 Feb 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again soon!Lisa

8/10 Good

Willis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, nothing bad to say about the facility, the staff were excellent
Stayed 2 nights in Feb 2024
Response from Lisa White on 20 Feb 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again soon!Lisa

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from Lisa White on 20 Feb 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again soon!Lisa

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!! Clean and friendly staff!!
Stayed 1 night in Feb 2024
Response from LISA WHITE on 20 Feb 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again soon!Lisa

8/10 Good

Doran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
construction just finishing
Stayed 1 night in Jan 2024
Response from LISA WHITE on 31 Jan 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay here with us and hope to see you again soon.Lisa

4/10 Poor

Mike

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cable was not hooked up Stain on the bed sheets No shampoo. Not likely to return
Stayed 2 nights in Jan 2024
Response from LISA WHITE on 31 Jan 2024
Thank you for your valued business. We are sorry that you did not enjoy your stay. I have shared your disappointment with our departments to help us improve in the future.Lisa White

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great especially the cleaning lady
Stayed 2 nights in Jan 2024
Response from LISA WHITE on 31 Jan 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay here with us and hope to see you again soon.Lisa

6/10 Okay

Christopher

Response from lisa white on 11 Jan 2024
Thank you for your valued business, We hope to see you again soon.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all was a great stay, was quiet on the weekend and clean. Downside for the price we paid, you think they would include a coffee machine in the room.
Stayed 1 night in Nov 2023
Response from Lisa White on 30 Nov 2023
Thank you for your valued business and feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa White

10/10 Excellent

Odyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lisa White on 22 Nov 2023
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and can hardly wait for your return.Lisa

8/10 Good

Terry

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Lisa White on 30 Nov 2023
Thank you for your valued business and feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa White

10/10 Excellent

Jo-Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and access shopping options
Stayed 2 nights in Nov 2023
Response from Kurt Thuot, Assistant General Manager on 17 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

4/10 Poor

Manon

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Lisa White on 30 Nov 2023
Thank you for your valued business and feedback. We are sorry that you did not enjoy your stay and hope to see you again soon.Lisa White

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and convenient .
Stayed 1 night in Nov 2023
Response from Kurt Thuot, Assistant General Manager on 8 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Riley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from lisa on 2 Nov 2023
Thank you for the valued business and trusted feedback. We are happy that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lisa on 16 Oct 2023
Thank you for your valued business and trusted feedback. We hope to see you again soon!Lisa White

8/10 Good

Ronny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not enough parking
Stayed 1 night in Oct 2023
Response from Lisa on 16 Oct 2023
Thank you for your valued business and trusted feedback. We are midst a renovation, so parking is limited. We hope to see you again soon!Lisa White

2/10 Terrible

stephanie

Stayed 1 night in Oct 2023
Response from lisa on 16 Oct 2023
Thank you for your valued business. We are sorry that you did not enjoy your stay but do hope you will return in the future for another opportunity to change your mind.Lisa

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Lisa on 16 Oct 2023
Thank you for your valued business and trusted feedback. We hope to see you again soon!Lisa White

6/10 Okay

Tavis

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was construction right outside our room starting at 7:30 am every morning , we didn’t have access to walk outside of our room which as a smoker was very difficult , the noise and people constantly working and heavy machinery right outside our window was extremely frustrating especially since I had my 7 year old daughter being woken up every morning , if I knew this was going on I wouldn’t of booked there , doesn’t seem right to charge people full value for the rooms and not be able to use the full facility , other then that the staff was friendly and no other complaints !
Stayed 2 nights in Sep 2023
Response from Lisa on 16 Oct 2023
Thank you for your valued business and trusted feedback. We are sorry that you did not enjoy your stay but we hope to be back to 100 when renovations are done. We hope to see you again soon!Lisa White

6/10 Okay

Storme, Barrie

Travelled with family
Staff made us tey to unclog our own toilet and when we couldnt they were going to charge us a fee to change rooms.
Stayed 2 nights in Aug 2023
Response from Kurt Thuot, Assistant General Manager on 1 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East. We sincerely appreciate and value your feedback. Please visit us again soon!

10/10 Excellent

Jamie

Stayed 1 night in Sep 2023
Response from Kurt Thuot, Assistant General Manager on 1 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Jean E

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet even though the motel was full. We shall return!
Stayed 1 night in Sep 2023
Response from Kurt Thuot, Assistant General Manager on 1 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. loyalty is important to us. Please visit us again soon!

6/10 Okay

SHIRLEY

Travelled with family
Liked: Staff & service
The rooms were not cleaned very well. there was dirt and dust in all the corners, there was dust along the edges of the night stands. The breakfast could of used a bit more variety.
Stayed 2 nights in Sep 2023
Response from Lisa White on 27 Sept 2023
Thank you for your valued business. I am sorry that you did not enjoy your stay here with us. I will share your feedback with our team.Lisa

10/10 Excellent

Dave

Stayed 1 night in Sep 2023
Response from Kurt Thuot, Assistant General Manager on 22 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service
Was good basic accomodations. Bed was a little soft for my liking
Stayed 4 nights in Sep 2023
Response from Lisa White on 27 Sept 2023
Thank you for your valued business and feedback. We do hope to see you again soon.Lisa

6/10 Okay

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kurt Thuot on 24 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Jason

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Any reasonable establishment simply would not allow to make rooms available that had ongoing construction a couple feet above their heads
Stayed 5 nights in Sep 2023
Response from LISA WHITE on 27 Sept 2023
Thank you for your valued business. We are happy to announce that we are in renovation. This has been widely advertised as to not surprise anyone. Our business hours for renovation are 9 -5pm. I am sorry for the inconvenience this caused.Lisa

8/10 Good

Corrie

Liked: Cleanliness, staff & service
Have stayed several times as its convenient to where I need to be and serves its purpose to sleep. Bare bones whennit comes to amenities but I usually don’t spend a lot of time in the room. Breakfast this time was not the best, there was nowhere to sit as all tables were full and I had already checked out so couldn’t eat in my room. But overall rooms are clean beds comfortable so that is what I cares the most about. Will stay again.
Stayed 1 night in Sep 2023
Response from Kurt Thuot on 24 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kurt Thuot on 24 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Bernadine

Stayed 1 night in Sep 2023
Response from Lisa on 16 Oct 2023
Thank you for your valued business and trusted feedback. We hope to see you again soon!Lisa White

6/10 Okay

Heather, Norland

Travelled with partner
Liked: Amenities, property conditions & facilities
I just didn't like the smell of dampness. The staff is very friendly. Breakfast is good.
Stayed 1 night in Sep 2023
Response from Kurt Thuot on 24 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Jeremy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kurt Thuot on 24 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night here as we were travelling. Staff was friendly and helpful. Rom was clean. Hotel is close to many restaurants and shopping. It would have been good to know that there were no elevators. They assigned us a room on the second floor. As seniors it was difficult to get our suitcases up the stairs. We didn't request a change and they may have moved us if we had done so. We would stay again, but ask for a ground floor room.
Stayed 1 night in Sep 2023
Response from Kurt Thuot, Assistant General Manager on 1 Nov 2023
Thank you for your valued business and trusted feedback. We hope to see you again soon!