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Reviews of ibis Strasbourg Centre Gare

3 out of 5
ibis Strasbourg Centre Gare
10 Place De La Gare, Strasbourg, Bas-Rhin

Reviews

8.2

Very good

Rating 10 - Excellent. 275 out of 870 reviews" "
Rating 8 - Good. 435 out of 870 reviews" "
Rating 6 - Okay. 128 out of 870 reviews" "
Rating 4 - Poor. 22 out of 870 reviews" "
Rating 2 - Terrible. 10 out of 870 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, super cute hotel
Stayed 2 nights in Dec 2023

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very friendly front desk staff, smooth check-in process. The room was underwhelming. Thin mattress, low ceiling, spray textured walls. Bath amenities are very limited, with no hand towels or face cloths. Only two bath towels in the room. No tissues, lotions or separate soaps, shampoo or conditioner. Breakfast items such as eggs and sausages were not replenished and/or empty. Coffee machines were convenient. Overall adequate but more basic than expected.
Stayed 1 night in Dec 2023

6/10 Okay

remy

Stayed 1 night in Dec 2023

8/10 Good

Tatum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff. The room was clean, bed comfortable however, the bathroom was small and a bit dated.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very centrally located. The discounted parking pass did not work despite following the instructions meticulously.
Stayed 3 nights in Nov 2023

8/10 Good

Borri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location close to the station restaurants. Short walking distance to the old town.
Stayed 1 night in Oct 2023

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the hub of action in Strasbourg. It was clean, staff was friendly and was very walkable especially if your goal is the Le Petite France. Don’t think about it…just do it!!!
Stayed 1 night in Sep 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in Sep 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean, good value
Room was sufficiently large for a family of three. No frills, but clean and organized. Reasonably quiet. Very easy to access from the main train station and a short walk into the city center. Air conditioning and elevator work well.
Stayed 1 night in Aug 2023

8/10 Good

Scott

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient but AC could be stronger
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accomodations and convenience
Comfortable room. Very friendly staff. Perfect location.
Stayed 1 night in May 2023

10/10 Excellent

Bryck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Noufal

Stayed 2 nights in Nov 2022

10/10 Excellent

jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and conveniently located.
Stayed 3 nights in Sep 2022
Response from Sara on 15 Oct 2022
Dear Mr. Ronald, We very much appreciate your comments regarding your stay at the ibis Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sara EjarqueReception

4/10 Poor

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel ruined by gangs of men outside
Good points -good sized room -clean -polite staff -breakfast was ok -good location Bad points -Had to pay for breakfast even though I’d already paid through Hotels.com -Gangs if men outside every night until 3am shouting, play music and messing around with motorbikes meant it was impossible to get to sleep
Stayed 2 nights in Aug 2022
Response from Sara on 28 Aug 2022
Dear Gavin, Thank you for taking the time to tell us about your experience at the ibis Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sara Ejarque1st Reception

10/10 Excellent

Declan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, very helpful staff
The location is excellent, 5 - 10 minutes walk to the petite France area. Rooms are very clean. We had a double bed and two singles so space was limited. The only downside was that no car parks in the whole town centre caters for cars with roofboxes so we ended up taking the roof box off the car and the hotel stored it for us.
Stayed 1 night in Jun 2022
Response from Clémence on 27 Jul 2022
Good afternoon, Thank you for you taking the time to tell us about your experience in our hotel. We are glad to read that you enjoyed your stay in Strasbourg and we will share your comments with all our team. We are looking forward to welcoming you again, Best regards

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff, check in fast.
Stayed 1 night in Jun 2022
Response from Sara on 6 Aug 2022
Dear Claudia, We thak you for your comments regarding your stay at the ibis Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you in the not too distant future and hopefully your next stay will be better than the previous one. Best regards, Sara Reception

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, you can see the train station from the lobby.
Stayed 1 night in Jun 2022
Response from Sara on 6 Aug 2022
Dear Richard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sara Reception

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, central location within walking distance of train station. Reception desk open all day so can check in anytime or drop off bags. Very good breakfast buffet. Typical small rooms but adequate.
Stayed 1 night in May 2022

10/10 Excellent

Lailanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great time my kids enjoy the breakfast all is clean and a friendly staff. Two Thumbs up👍👍
Stayed 2 nights in Apr 2022

10/10 Excellent

Mitsuru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome. Very close to train station and close to the center. I would be happy to stay here again.
Stayed 2 nights in Dec 2021

10/10 Excellent

Marceen E, Highland heights

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked hotel very much
Stayed 1 night in Dec 2021

6/10 Okay

Alejandro

Travelled with partner
Liked: Staff & service
You get the bare minimum here. Everything is clean, but that's it. Tiny rooms, hard beds, could barely fit in the shower.
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No water in the room. I had to buy 1 liter water for 4.5 euro.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado para personas que viajen en tren
Las instalaciones están bien y lucen limpias, recomendado para personas que viajan en tren a la ciudad ya que se encuentra frente a la estación. Los alrededores siempre hay multitudes, tiene una impresión de un poco inseguro y sucio; sobre todo mientras caminas al centro. Definitivamente no recomendado para quien viaje en su automóvil
Stayed 1 night in Aug 2020

10/10 Excellent

Laura, Little Rock, AR

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, breakfast was portionized due to Covid-19 but it was still plenty and good; the room and other amenities were very clean
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and helpful staff. Location next to train station? Perfect.
Stayed 1 night in Jan 2020

8/10 Good

Yulie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff! Great location next to the train station! A bit dated but clean!
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Hans

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

6/10 Okay

Carolyn

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Sparse hotel for price.
This hotel is clean and a great location as it is just a walk across the park to the central station.It is right in the centre of a busy ethnic community. The hotel itself was very sparse by way of amenities. Not sure how little more the budget hotel could offer. Only 1 bath towel and a bath Mat in the room. had to ask for another as there were two of us. No hand towels. no in room coffee or tea. No iron or board. Even the shelves were painted on. The tv was real. Overall we were happy that it was clean and we were only there for the night. Was very convenient.
Stayed 1 night in Oct 2019

10/10 Excellent

LCL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located closed to train station. The hotel is clean and service is excellent. Highly recommended
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay one night of the convenient location of the hotel, to catch an early train back to Paris . The only small point was the room was facing the Main Street of Restaurants, it was a bit noisy till late night. Other than that, location tick, basics of amenities tick.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep well with full breakfast.
Perfect Location. Very close to Main station, restaurants, supermarket and shopping center. Really recommend to stay here, also nice breakfast and coffee.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location good for trains and has bike storage
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, great location
This was a one-night stay only, however a great surprise. The cost-benefit here is really good. Someone may complain a bit about the options for breakfast or even the space for the breakfast - for the price we paid I find it to be great, especially at such location. The parking is a bit messy, so it is better if you are coming by public transportation. If you are not, I recommend you to call them and ask which public parking to use, since they will give you a discount on parking later. Room was really spacious for a family of four, and the staff was very friendly.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for short stay
Good location, close to the city centre. Hotel gives a discount ticket for parking right in front of the building. Breakfast fine, fresh orange juice. Room is very basic, but very clean.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great value, very clean with a nice breakfast.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms old Beds are spring and very worn No car parking available so need to find car park near by which is not easy
Stayed 1 night in Jul 2019

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money!
The hotel service and condition was excellent. As it is right across from the main train station it was busy/noisy through the night. We are all heavy sleepers who don't mind the background noise but if you prefer the quite, I recommend being further from the train station. The restaurants in the area were excellent and the front desk gave us good recommendations. The value for money is excellent and we would definitely stay here again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019