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Reviews of Hotel Hannong

4 out of 5
Hotel Hannong
15 Rue Du 22 Novembre, Strasbourg, Bas-Rhin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t hesitate to stay here again and recommend to whoever reads reviews.
Stayed 1 night in Mar 2024

4/10 Poor

elizabeth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not only did we not receive an upgrade for being expedia platinum vip, we didn’t even get the room level that we booked. I know that the room type was still available because it said there were bookable rooms left on the website in our category. As we had flown overnight from the US then taken a two hour train, and I am pregnant, we checked in and crashed right away without paying attention. After we had slept in the bed I felt like we could not ask to move and I also don’t appreciate being put in that position to start with. The hotel knew what they were doing because the receptionist confirmed we booked a superior room, but put us into a room that was tiny and matched the website photos of the basic or club rooms. Also, there are no blackout curtains and there are bright streetlights that shine in all night and very loud street noise. The pillows are like concrete blocks and the linens are scratchy and low quality. Lastly, the hotel gives you a physical key you must leave with reception every time you go out, which is annoying because there is not always someone at the desk so you must wait. The hotel is close to the train station and the water pressure in the shower is good, so there is that. I wish there had been more honest reviews, I don’t know what people are talking about when they say this is a great hotel-def not 4 stars. Maybe we just got bad treatment for booking on Expedia, I’ve heard of that but after 40 stays in Europe I had never experienced.
Stayed 3 nights in Feb 2024
Response from Camille - Front desk manager on 2 Mar 2024
Dear Elisabeth, Thank you for taking the time to leave your online review and for highlighting our central location, just a few minutes' walk from Strasbourg train station. For this stay, you booked a Superior room. We were unable to upgrade you despite your Expedia VIP status, for the simple reason that our only higher category room is the Junior Suite, which was not available for the 3 nights of your stay. The room 104 that you got, is a Superior room. You therefore had the room you booked.All our rooms are different, and I can understand that you did not like the room you were allocated, as it is not the one pictured on the website. However, I regret that you did not inform the reception team of your disappointment after your 1st night. We could have offered you a room change for the end of your stay, and softer pillows to optimize your comfort. We would also have informed you that all our rooms are equipped with roller shutters to ensure total darkness in the room. That's why our curtains are light.Kind regards, Camille - Front office manager

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Genevieve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very beautiful and the staff were very helpful
Stayed 4 nights in Jan 2024

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful, well located property in Strasbourg. Perfect for families.
Stayed 2 nights in Jan 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location.
Stayed during the Christmas season to take in the Christmas markets. My fault that I didn't read a pre-arrival email telling me that the roads were closed near the hotel because of the markets so we had to park a long way from the property and walk with our luggage. However, once we got to the hotel, we were very happy with the hotel. It was near a lot of the holiday action and a very beautiful hotel. There was a gift of a nice smelling candle in our room and the staff were fantastic. The room was a little small but comfortable and very clean. The hotel breakfast was delicious as well. When we checked out, we were given a bottle of champagne too. Very nice touches and would stay again but probably not during the holidays. Too many people in Strasbourg for me, I prefer smaller towns.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff.
Stayed 1 night in Dec 2023

6/10 Okay

abdullah

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property cut down the AC. There is no airflow or air-circulation in the room. Opening the window is another problem, bad kitchen smell is coming in the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel In Strasbourgh
This was the best hotel. It was spacious, clean, well maintained, staff very helpful and best of all it was centrally located to everything.
Stayed 5 nights in Dec 2023

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Elina

Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was exceptional and beyond expectation especially the concierges. They were helpful when help was required.
Stayed 2 nights in Dec 2023

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay - beautiful, friendly hotel, with an ideal location within in walking distance from train station and city center. We appreciated the complimentary drinks and snacks in the lounge and bottle of wine at checkpoint. We also enjoyed the wine bar. Thank you for a perfect stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer, Charlotte

Stayed 1 night in Nov 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and they went above and beyond on with hospitality.
Stayed 2 nights in Nov 2023

10/10 Excellent

Branden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short walk between the train station and the city center.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mallory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel we stayed at our whole trip. It’s very convenient to see all of the tourist spots in Strasbourg. The staff was all very kind and welcoming and helpful. The rooms were very large, well thought out and had lots of space to keep belongings. It’s in a busy part of the city but was quieter than expected because of that. The bathroom had a real shower and a large tub with a double sink. Breakfast was pricey but very tasty.

8/10 Good

Eric, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a perfect location, quiet, and in a perfect location. It is easy to walk to the railroad station and the center of Strasbourg. The staff is friendly and they even have a pleasant wine bar. My only concern was that the room was a bit small and the bathroom consisted of a sink and two closet-sized enclosures. The shower was fine but the toilet enclosure was small and my knees would touch the wall when I got up. So, my suggestion is to ask for a bigger room, even if it costs a bit more.
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. A big shout out to Angelina (i believe was her name) she had be amazing and made our breakfast experience great.
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous! I was amazed at how hip and elegant the hotel was from when I entered the door. The front desk staff was very professional and friendly. My room, was very clean and felt brand new. I visited the lounge after dinner and was impressed by the wait staff and hip vibe. It felt like a 5 star boutique hotel. I look forward to staying there again.
Stayed 1 night in Oct 2023

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend Hotel Hannong
Absolutely loved my stay at Hotel Hannong, starting with how fabulous it is walking distance from the train station and short walk to Petit France and just about everything I wanted to do. But best was how kind and attentive the service that Caroline provided at the reception desk. So appreciated her patience. The hotel is very charming and traveling solo, appreciated the small-sized room, just perfect for stay but at excellent value. Highly recommend.
Stayed 2 nights in Aug 2023

6/10 Okay

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return to hotel without hesitation.
Well run hotel in good central location. Room was spotless and well presented.
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to station and most areas of Strasbourg. Staff friendly and breakfast was very good.
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Stayed 2 nights in Aug 2023

10/10 Excellent

lawrence gene, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Elsa V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the architecture, history and food of the area! Staff were wonderful
Stayed 1 night in Aug 2023

10/10 Excellent

Ran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, nice staff. Very happy with the stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous wine bar, great selection. Lovely relaxed atmosphere.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel in a great location. Our room was small but very well appointed and comfortable. Friendly English speaking staff was a real plus.
Stayed 1 night in Jul 2023

8/10 Good

Daniel, peabody

Stayed 1 night in Jul 2023

10/10 Excellent

Patrick

Stayed 3 nights in Jul 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can stay here no worries
Very nice and comfortable hotel right in the center of Strasbourg. Even with real airco...a rarity sometimes in older European hotels
Stayed 1 night in Jul 2023

10/10 Excellent

Niva

Stayed 2 nights in Jul 2023

10/10 Excellent

Raul

Stayed 1 night in Jul 2023

10/10 Excellent

Jhames

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ludovic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place, great location and great vibe!
Stayed 1 night in Jun 2023

10/10 Excellent

Elena

Stayed 2 nights in Jun 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
staff was great. parking garage close by. room was very quiet/clean with AC! Close to everything. Enjoy my stay
Stayed 1 night in Jun 2023

8/10 Good

Martin

Stayed 1 night in Jun 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is lovely. There is a lift but it does not access all rooms so if you have trouble climbing up the stairs, ask for a room with elevator access.
Stayed 1 night in May 2023
Response from Camille - Chef de Réception on 7 Jun 2023
Dear Suzanne, Thank you very much for your nice review, and for advising future travelers !We indeed have rooms that are located in our back house and are not accessible with the lift. However, they represent only 4 of our rooms out of 72. We look forward to welcoming you again !Kind regards, Camille - Front desk manager

10/10 Excellent

Tim

Stayed 1 night in May 2023