Exterior
Check availability

Reviews of Hotel des Arts

2 out of 5
Hotel des Arts
10 Place Marche Cochons de Lait, Strasbourg, Bas-Rhin

Reviews

7.6

Good

Rating 10 - Excellent. 192 out of 759 reviews" "
Rating 8 - Good. 303 out of 759 reviews" "
Rating 6 - Okay. 184 out of 759 reviews" "
Rating 4 - Poor. 62 out of 759 reviews" "
Rating 2 - Terrible. 18 out of 759 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kelsey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We got almost no sleep, it was very loud all night. The walls are paper thin so you can hear everything your neighbors are doing and people in the halls, and people in the street. The bed was very very very small and uncomfortable. The room was tiny and the bathroom was ridiculously small. The water from the shower had an awful smell. There is no parking very close to the hotel like it mentions, it’s a 10 minute walk away and more than €20 a night. The staff was nice but that is the only nice thing about this hotel.
Stayed 1 night in Dec 2023

8/10 Good

Eleonor

Liked: Cleanliness, staff & service
Very nice stayed
Stayed 3 nights in Dec 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Professional
Absolutely wonderful stay. The bed was very comfortable and we enjoyed the natural light in the room. The customer service was amazing; my husband became ill and they were creative in helping accommodate his needs. Thanks so much!
Stayed 1 night in Nov 2023

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The second you walk in you are greeted by cobwebs and a terrible smell. You need to walk down a stinky narrow hallway just be turn the corner and be greeted by someone at the “front desk” who is not trying to helpful at all. This also explains why the phone was never answered when we tried calling earlier in the day. After the unpleasant beginning we held out hope that the room would be fine, and that is all that matters. However, the bathroom was infested with spiders, and the entire room looked dilapidated and dirty. The only positive is that the bedding did look clean. However, the bathroom was unusable. We canceled our booking then and there and found a new spot to stay. I’d recommend not giving this place a chance if you wouldn’t be willing to tolerate well below standard cleanliness.

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great service and staff. The two ladies that helped were wonderful and caring / helpful. We lived the hotel. Highly recommended for a great location and service. Thank you.
Stayed 2 nights in Sep 2023

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location right in the center of the old city, around the corner from the cathedral and a block from the river. Even though the plaza in front of the hotel was filled with crowded with noisy tourists, inside our room was as quiet as can be. The only negative - and it's a minor one at best - is the room was permeated with the smell of cologne, perhaps to hide tobacco odor? By the second day, either the smell went away or I stopped noticing it. But overall, we had a very positive experience at the hotel, and the location really couldn't be beat.
Stayed 2 nights in Aug 2023

6/10 Okay

STEPHANIE

Stayed 2 nights in Jul 2023

8/10 Good

Ivar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect and the place is ok for sleeping. But bed could have been better.
Stayed 3 nights in Jul 2023

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff went above and beyond to make us comfortable

10/10 Excellent

Angely

Stayed 1 night in May 2023

8/10 Good

Lois

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but in old town
Stayed 1 night in May 2023

8/10 Good

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Convenient location, helpful staff, clean room. Good value for the price
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel in a perfect location. Nothing exceptional, but clean, friendly service, for a reasonable cost.
Stayed 1 night in Feb 2023

8/10 Good

Kristian

8/10 Good

YICHEN

Stayed 1 night in Aug 2022

10/10 Excellent

Marinel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Location location location!!!! The rooms are ok, the staff is very friendly and the breakfast value for money.
Stayed 3 nights in Jun 2022

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, clean hotel in perfect location
Superb location and very clean. Room and en suite slightly small but a minor problem.
Stayed 4 nights in Jun 2022

10/10 Excellent

Martin

Stayed 4 nights in Apr 2022

10/10 Excellent

Noreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive and in the center
This hotel is centrally located, very clean and staff is good. It is very affordable.
Stayed 2 nights in Mar 2022

6/10 Okay

Jennifer, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was clean and the staff was friendly and helpful, but the property is not comfortable. Inside your room you can hear everything - people talking in the room next door, guests walking above you or in the halls, and the all of the street roise. The rooms are very smart small and the bed is not especially comfortable.
Stayed 1 night in Apr 2022

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic hotel. The rooms were quaint and he everything you would need. The location was perfect - steps away from the cathedral and many other attractions. The three different staff we dealt with were helpful and very accommodating with our limited French. We loved it!
Stayed 2 nights in Apr 2022

10/10 Excellent

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The location was anazing and the receptionist the day i checked in what so welcoming and helpful. Recommend this place to everyone.
Stayed 2 nights in Feb 2022

2/10 Terrible

Stuart

Stayed 1 night in Jan 2022

10/10 Excellent

Galina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location Can’t beat the location of this hotel - on a small pretty street leading right to Cathedral (2 min walk), lots of nice places to eat right on your doorstep Room was very small but cozy. Quiet facing the courtyard - I would think front facing rooms will be much noisier so ask for a back facing one. Very good shower. Tea / coffee making facilities would be nice for a cuppa after long walks and in the morning but again - so many places outside for drinks and food. Hotel is a very good value, don’t hesitate to book. P.S. please be aware there is no lift and rooms are on first - second and 3rd floors
Stayed 2 nights in Nov 2021

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
young cranky girls working front desk
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Basic but good
Very reasonably priced central hotel in a great location to explore all areas of Strasbourg. Basic but clean although quite noisy over the weekend. Staff were very friendly and helpful. Would recommend and stay again.
Stayed 7 nights in Sep 2021

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel
Very centrally located hotel in Strasbourg. Great city. Almost like a little Paris, but less crowded and congested. Wonderful staff and very helpful, especially Melody. The only thing was the air conditioning wasn’t working properly. Would stay again.
Stayed 1 night in Aug 2021

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It
awesome location with much french charm
Stayed 1 night in Jul 2021

10/10 Excellent

Alba

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very good
The location of the hotel was amazing. The room really comfortable, everything new and renovated. They didn't offer cleaning service due to COVID what we understood. They made a mistake with the breakfast and we told them that we didn't have breakfast there and they understood fast and we didn't have any problem. 100% recommended.
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing, room has everything you need, staff speaks english and is very helpful and friendly. Would stay again!
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the middle of everything. Great restaurants close by. For a quick stop-over this was a fantastic place to stay.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fabulous
The hotel is right in the city center, extremely close to the cathedral and anything else you may want to wish for. The hostess is extremely friendly and helpful. The rooms are clean and for Strasbourg spacious! Would stay again in a heartbeat.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Central, simple hotel
Hotel is central, but not very clean (e.g. used plastic bottles and tissues found under the bed) and the AC is very noisy at night.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very central location, close to all of the tourist attractions, restaurants and shopping area. Highly recommended!
Stayed 2 nights in Mar 2020

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the Chinese lady at front desk
The hotel receptionist ( mary) was very helpful .. I would stay here again .. although, there is NO lift ...must use stairs !!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms and comfy beds. Good value for money.
Stayed 1 night in Jan 2020

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff small room but really clean and comfortable Great location! Very good for price would highly recommend.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of Hotel des Arts was great! We were close to everything. We wish the lighting inside the room was a little brighter...but that’s it. Excellent staff and breakfast. Overall a quality place to stay!
Stayed 5 nights in Dec 2019

10/10 Excellent

Maria, Tampa, Florida

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Me ha gustado mucho, la ubicación es muy buena. El personal extraordinario... Lo recomiendo y volveré.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was in an amazing location walking distance to all the christmas markets the rooms were very clean and had very comfortable beds the staff were really friendly and helpful I would definitely stay here again
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the cathedral, simple and functional. Nice and helpful staff.
Stayed 2 nights in Nov 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

RonfromCANADA, Mt Forest Ont.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

john

Stayed 3 nights in Sep 2019

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Strasbourg
Wonderful staff and location
Stayed 5 nights in Jul 2019

6/10 Okay

WILLIAM

Liked: Staff & service, room comfort
Excellent location and helpful service. Lack of elevator makes climb up three floors a challenge with luggage. Missing bars of soap and shampoo first day. Better impression if you get lower floor.
Stayed 2 nights in Jul 2019