Stonehenge of Aruba

Front desk employees extremely rude and unhelpful.

Our stay here exceeded our expectations!! All of the workins here were extremely friendly and so helpful.

Overall, my stay at the Hotel Riu Palace Antillas was mediocre, I guess my expectations were slightly higher, for Riu. As for the staff, they were fantastic in trying to accommodate everything that they possibly could under the circumstances.. Off the bat, i was greeted into a room with a single bed, whereas i had booked a room with 2 beds instead. When the issue was confronted, I was told, it was based off availability, even though I had “reserved”, a 2 bed room. So, first night for me, couch it was. At first i thought i lucked out being on the 18th floor but little did i know i’d be wasting 20mins just to go get my towel card from the room. Seeing only 2 or 3 out of the 5 elevators working was a bit of a letdown. As for the restaurants, unfortunately I wasn’t able to experience them all but for the ones I was lucky to, they were great. I feel as though the first come first serve policy didn’t work out too well, at least in my case. Actual reservations would work much better and provide the opportunity for everyone looking to dine at a restaurant instead of the buffet as their last resort. It would also avoid the need to race down just to “reserve a spot” in advance. Lastly, I was also a bit surprised to find out that their late night snacks mainly consisted of cold cuts, not that i’m expecting 5 star dishes but at the very least could offer some pizza or burgers.. Overall, still enjoyed my stay and had a great time. Thanks to the staff for creating a friendly