Search Hotels with Room Service in Stonehaven

"While the room we had was clean and tidy, the general appearance seemed 'tired'. For example the laminate covering on the bedside table had blistered making it uneven. The bathroom was clean but the finishing needed to be redone, for example the sealant on the bath."

"Very good"

"On arrival, staff were welcoming and pleasant. Room was comfy but needing some TLC from maintenance. No towels so had to call down to reception, then later that evening we noticed no toiletries, tea of coffee. Informed reception who said they’d look into it but nothing….not even an apology! Luckily we had our own toiletries and went without hot drink in our room. Food was lovely although items were missing from mine and my husbands meal that were mentioned on the menu. All in all, a pleasant stay but seems like simple things are being missed which would make this stay better. Did not use the spa so unable to comment."

"Smelled of perfume trying to hide fish smell and mildew smell as soon as you walk into the hotel. Overwhelming fish smell from the restaurant. The elevator and all of the carpet smelled like someone was walking around constantly spraying cologne. Had a headache the entire time. The room was clean however they put us in a room with a slanted ceiling my husband who is 6 foot three had to sit down to use the toilet to urinate because the toilet was on the wall that was slanted. It is in an excellent location and the outside of the building is beautiful. I do not recommend the restaurant. We ordered fish and chips and a pizza. The pizza tasted like it was frozen from the convenience store. The fish and chips were decent, but not great. We did enjoy the afternoon, high tea but it wasn’t spectacular just decent. Never got down to breakfast just because the smell was very offputting. "

"Buffet breakfast excellent and great value "

"Very convenient location, good breakfast."

"We stayed 2 nights and paid £114 per night for bed and breakfast in a Heritage room called Irvine. The soundproofing in the room was shocking with a loud humming noise coming from behind our bed and the noise of doors slamming and guests talking. When I reported this to receptionist she acknowledged that the humming noise was from the room next door’s plumbing. I was not offered a different room. We were visited by both a spider and cockroach in the bathroom. I would therefore strongly recommend not to stay in the room called Irvine. The breakfast was OK. The croissants and muffins were fresh but when they were gone they were gone. My advice is to go for breakfast early. The porridge from the menu was very good and I would recommend it. IMO the property needs a lot of money spent on renovation and as an example the windows need replacing throughout the property. IMO most of the younger staff need extra training to help them understand better customer service. Overall our stay was a below average experience for a 4 star hotel, but reasonable value for money."

"Unfortunately, my experience was far from what was advertised. The condition of the hotel did not match the images presented online, which I found to be misleading. Upon entering my room, I was very concerned to find that the bedding had visible burn marks, consistent with cigarette damage. No headboard for the single beds. In addition, there were both dead and live moths present on and around the bed, which is completely unacceptable from a hygiene standpoint. The overall cleanliness of the room was also poor. Thread bare carpet, marks & stain in the bath. There was a noticeable build-up of dust on the skirting boards and along the tops of the windows. Furthermore, the room had a very strong smell of bleach, which made the environment uncomfortable and raised concerns about how the room had been maintained. I did raise this with reception, and brought him proof of its condition. Advised I would like a refund he said I would need to take it up with my booking agents and he would authorise this. This experience fell significantly below the standard I would expect and has caused considerable dissatisfaction. I would appreciate it if you could investigate this matter "

"The place is picturesque and it could be so much more if they put effort in. The bed was comfortable but not the pull out bed. The breakfast was ok, staff was very limited sometimes you were waiting half HR for a seat when really there were not that many guests. The pool had some work done and the saw dust was sitting on the side for two days. Shame as it a lovely building."