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"They didn’t have vegetarian sausages for breakfast however we return there many times and that was the first time they didn’t. Scrambled eggs were not good. Normally treat our dog like a wee princess but this time forgot her bed bowl and treats. Got sorted out with management and was very happy with the customer service. All the staff were lovely and will definitely be back again for the 10th stay. Really grateful "

"Bedroom felt sged"

"Very good stay"

"Overall we had a lovely time, the ambiance of the hotel was great and the proximity to amenities was excellent "

"Woke up surrounded by bedbugs, luckily I hadn’t unpacked yet, I took photos and video and physically brought one of the bugs to the front desk in a tissue. Asked for a full refund and to leave immediately as I’m terribly allergic and wasn’t willing to take chances unpacking in another room. Full refund was denied, even though I was in need of finding an immediate last minute hotel replacement. Missed my tours for the day. Desk denied the presence of bugs OF COURSE — They then threatened to fine/sue me if I published this honest review with photographic evidence. Absolutely horrifying, ruined my trip. "

"Matthew and the other young man at check in were great! The deluxe room was wonderful."

"Wonderful!"

"Easy access to Buchanan bus station and Glasgow Queen and Central Station. Restaurants nearby. Staff was great except one worker who rolled her eyes when we asked about the three day room cleaning service. Otherwise, everyone was nice and helpful."

"Lovely room,Staff very nice and welcoming. And my husband and I requested the same room as we stayed in before , as we were returning guests, to the hotel .And the hotel upgraded us to our preferred room .Thank you, and we will be returning soon ."