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Reviews of Ramada by Wyndham Sterling

2 out of 5
Ramada by Wyndham Sterling
2500 East Chestnut, Sterling, CO

Reviews

5.8
Rating 10 - Excellent. 123 out of 943 reviews" "
Rating 8 - Good. 208 out of 943 reviews" "
Rating 6 - Okay. 210 out of 943 reviews" "
Rating 4 - Poor. 180 out of 943 reviews" "
Rating 2 - Terrible. 222 out of 943 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The housekeeping was terrible- the desk staff did everything they could to help remedy but could not. Rooms not cleaned thoroughly. Remote missing - musty
Stayed 1 night in Apr 2024
Response from Arora S on 28 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the housekeeping services. It is disappointing to hear that we fell short of our usual standards in cleanliness and service.Rest assured, we take your comments seriously, and we are addressing these concerns with our housekeeping team to ensure that such lapses do not occur in the future. Additionally, we will also investigate the issue with the missing remote control to prevent similar incidents from happening again.We appreciate your understanding and patience in this matter, and we hope you will consider giving us another opportunity to provide you with the exceptional experience that we strive to deliver to all our guests.Thank you once again for bringing these issues to our attention.

4/10 Poor

richard

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is well below par. This facility needs major updating
Stayed 1 night in Apr 2024
Response from Arora S on 28 Apr 2024
Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your recent stay. Your comments regarding the need for updates to our facility are duly noted, and we are actively working on plans to address any areas that require improvement.Our goal is to provide all our guests with a comfortable and enjoyable experience, and your input helps us to identify areas where we can enhance our services. We hope you'll consider giving us another chance to exceed your expectations in the future.Thank you again for taking the time to share your thoughts with us.

6/10 Okay

Troy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
But it was cheap!
Stayed 1 night in Apr 2024
Response from Arora Shaw on 9 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our accommodations affordable. Providing great value for our guests is important to us, and we're pleased that you found our rates to be budget-friendly. We continuously strive to offer a balance of quality service and affordability. If there are any specific areas where you believe we can improve to enhance your overall experience, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back in the future

2/10 Terrible

Jodi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs to be torn down, the whole second story balcony is falling, including all the concrete.
Stayed 1 night in Apr 2024
Response from Arora Shaw on 9 Apr 2024
We are deeply sorry to hear about your negative experience during your stay. Ensuring the safety and comfort of our guests is of utmost importance to us, and it's distressing to learn that the second-story balcony was in such poor condition during your visit. Please know that we take your feedback seriously, and we will address this issue immediately to prevent any further inconvenience or safety concerns for future guests. We appreciate you bringing this matter to our attention and apologize for any inconvenience it may have caused you. If there's anything else you would like to share or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

ISAAC

Stayed 1 night in Mar 2024
Response from Arora S on 14 Apr 2024
Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that you had such a wonderful experience with us. If you have any future travel plans, don't hesitate to reach out. We'd love to welcome you back!

8/10 Good

Janet

Stayed 3 nights in Mar 2024
Response from Ramada Staff on 5 Apr 2024
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again

6/10 Okay

christopher

Travelled with group
Liked: Staff & service
Disliked: Amenities
Staff was super friendly, it’s a fair price room. You get what you pay for.
Stayed 1 night in Mar 2024
Response from Arora on 10 Mar 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Ted

Stayed 1 night in Feb 2024
Response from Arora S on 21 Mar 2024
Thank you for taking the time to leave us a review.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It needs a complete makeover, but staff were pleasant, beds were comfortable and the room was clean.
Stayed 1 night in Feb 2024
Response from Arora on 22 Feb 2024
Thank you for taking the time to leave us a review.

8/10 Good

Marquie

Liked: Cleanliness, staff & service, property conditions & facilities
They are replacing old door locks with new card touch. I really like how convenient this is. They will be starting new upgrade and remodel soon. I enjoy staying here
Stayed 1 night in Feb 2024
Response from Sarai on 21 Feb 2024
Thank you for leaving us a review. We are happy to hear you that you enjoy staying with us.

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sarai on 21 Feb 2024
Thank you for taking the time to leave us a review.

2/10 Terrible

Gabriele

Stayed 1 night in Jan 2024
Response from Sarai on 2 Feb 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

marci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sarai on 2 Feb 2024
We are glad to hear you had a good stay at out hotel. Thank you for leaving us a review.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor
This hotel used to be the best one in town, now it is so run down it is terrible. The first room non of the lights worked, beds not made. Walking around, all the banquet rooms are filled with junk, the dinning room is storage now, so is the bar. Pool was out of service. Such a sad site to see.
Stayed 2 nights in Jan 2024
Response from Sarai on 2 Feb 2024
We are sorry to hear you did not enjoy your stay at our hotel. Thank you for leaving us a review.

10/10 Excellent

Hua

Stayed 1 night in Jan 2024
Response from Arora on 19 Jan 2024
Thank you for taking the time to leave us a review.

6/10 Okay

kaitlyn

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Arora on 19 Jan 2024
Thank you for taking the time to leave us a review.

2/10 Terrible

Jay

Stayed 1 night in Dec 2023
Response from Arora on 19 Jan 2024
Thank you for taking the time to leave a review.

6/10 Okay

John

Disliked: Property conditions & facilities
All the outside trash bins were full (overflowing)
Stayed 2 nights in Dec 2023
Response from Sarai on 2 Feb 2024
We are looking into the problems you have listed. Thank you for leaving a review.

10/10 Excellent

Melvin

Stayed 1 night in Dec 2023
Response from Arora on 11 Dec 2023
Thank you for taking the time to leave us a review.

2/10 Terrible

Gary L

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We’ve stayed here a couple times for hunting season. NEVER AGAIN!! Front desk staff is great & friendly! Other than that HORRIBLE! Rundown, dirty, filthy, rooms. Holes in bed sheets, bathroom door was ripped/shredded up and wouldn’t close tight, wall finishes were falling off, door didn’t seal tight, and carpet was old and crusty in spots. Stains on walls, lampshades, kitchen chairs in room to sit on were falling apart. Overall, I’d give the desk staff 4-5 stars for their attitude & friendliness, but the hotel gets NO STARS if I could select 0!
Stayed 3 nights in Dec 2023
Response from Sarai on 2 Feb 2024
We appreciate you leaving us a review and we are glad to hear our staff was accommodating. We do, however, apologize that you did not in enjoy the hotel. Thank you for leaving us a review.

8/10 Good

Wilda

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer remodeling, great shower, super comfortable bed. Coffee in room. Will stay there again. .
Stayed 1 night in Nov 2023
Response from Arora on 11 Dec 2023
We are glad you enjoyed your stay. Thank you for leaving us a review.

8/10 Good

Jessica, Clyde

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved they carried dove products for shower , pretty clean and nice !
Stayed 1 night in Nov 2023
Response from Sarai on 28 Nov 2023
We are glad to hear you enjoyed your stay. Thank you for leaving us a review.

2/10 Terrible

Donna

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sarai on 28 Nov 2023
Thank you for taking the time to leave us a review.

6/10 Okay

Jeff

Disliked: Property conditions & facilities
This is a situation where you kinda get what you pay for…
Stayed 1 night in Nov 2023
Response from Sarai on 24 Nov 2023
Thank you for your honesty. We appreciate you taking the time to leave us a review.

4/10 Poor

Eric

Stayed 1 night in Nov 2023
Response from Arora on 11 Dec 2023
Thank you for taking the time to leave us a review.

2/10 Terrible

Toni

Disliked: Cleanliness, property conditions & facilities
Our first room had stains on the floor, and the door connecting to the adjacent room had a broken handle. The whole in the door for a deadbolt lock was filled with paper towels, did not feel safe. The second room had stains on the floor, broken towel racks, and uncomfortable beds. Would not recommend to anyone
Stayed 2 nights in Nov 2023
Response from Sarai on 24 Nov 2023
We apologize that you did not have a good stay. Thank you for taking the time to leave us a review.

2/10 Terrible

Richard

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stained sheets, the pool is out of order which I guess has been the case for awhile now but still advertised as having it on the booking sites and the blinds, lamp shades and walls were dirty. There was sections of the ceiling in the bathroom hanging down and you couldn’t run your a/c without leaving your curtain open for everyone walking by to see in your room. Lastly booked a handicap friendly room on Expedia just to get to the hotel and have to beg and negotiate with the lady checking us in to get one of our rooms on the first floor since we had a guest in a wheelchair and they don’t have an elevator inside, worst money I ever spent I will sleep in my truck next time we go through Sterling
Stayed 2 nights in Nov 2023
Response from Sarai on 15 Nov 2023
We are sorry to hear you did not enjoy your stay. Thank you for leaving us a review.

4/10 Poor

Mitchell

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sarai on 11 Nov 2023
Thank you for taking the time to leave us a review.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarai on 11 Nov 2023
We appreciate you leaving us a review.

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were bed bugs no blankets in the rooms and the pool was closed and no complimentary breakfast which it said there was
Stayed 1 night in Nov 2023
Response from Sarai on 11 Nov 2023
We apologize for the inconvenience. Thank you for leaving us a review.

2/10 Terrible

Scott

Stayed 1 night in Oct 2023
Response from Sarai on 2 Nov 2023
Thank you for leaving us a review.

8/10 Good

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Sarai on 2 Nov 2023
Thank you for taking the time to leave us a review.

8/10 Good

Marquie

Liked: Cleanliness, staff & service, property conditions & facilities
I wish the swimming pool was open
Stayed 1 night in Oct 2023
Response from Sarai on 28 Nov 2023
We understand, however, we are hoping to get it open here soon. Thank you for leaving us a review.

2/10 Terrible

Kristin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No compensation or apology for a terrible nights sleep
Stayed 1 night in Oct 2023
Response from Sarai on 2 Nov 2023
We are sorry to hear you did not have a good stay. Thank you for leaving us a review.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
First room they gave me key didn't work...gave me another and still didn't work. Then they gave me a different room. You had to fight with the door to get the deadbolt to work. Carpet wasn't vacuumed.....found candy on floor. So many flies in the room. I wouldn't recommend this place.
Stayed 1 night in Oct 2023
Response from Sarai on 2 Nov 2023
We apologize that you did not have a good stay. Thank you for leaving us a review.

4/10 Poor

MARK

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Get what ya pay for
Dead moths all over bathroom, burned holes in comforter, bathroom door needs replaced, heater stinks like burning hair, remodel of light and fan in bathroom was subpar possibly not up to code. But the lady checking me in was very nice and friendly.
Moths galore stuck in and around light falling onto counter
Bathroom door
Bathroom remodel
Burned comforter
Stayed 1 night in Oct 2023
Response from Sarai on 19 Oct 2023
We apologize that the hotel was not up to standard. Thank you for taking the time to leave us a review.

2/10 Terrible

Brooke

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sarai on 19 Oct 2023
Thank you for leaving us a review.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service
Place gives you the feeling they are getting ready to close fore good. Advised they had breakfast. That’s kinda true. It’s a to go bag. Exterior had4 dump trucks in parking to with me working on mechanics of trucks.
Stayed 1 night in Oct 2023
Response from Sarai on 12 Oct 2023
Thank you for leaving us a review.

2/10 Terrible

merle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is probably the worst hotel I have stayed at. After this visit I will not stay there again. The first room they gave us had not been turned around. there was no Kleenex no toilet paper , no soap no shampoo no trash bags in the trash cans. The floor was so dirty I went to Walmart and got a vacuum to vacuum up the dead bugs. the lock on the door would not latch so you did not need a room key to get in. This is a major hazard since the fence line to the prison is only a 1/4 mile from the hotel. We put my wife wheel chair against the door to keep anyone from opening it. The straw that broke the camels back though was when a large white bug fell from the ceiling and landed on the table. The staff was very friendly and found us a room that was clean. I think they are doing the best they can with what they have to work with. My wife is in a wheel chair and has metastatic cancer and i was embarrassed to have subjected her to those conditions.
Stayed 1 night in Oct 2023
Response from Sarai on 12 Oct 2023
We apologize for the problems you experienced at our hotel. Thank you for leaving us a review.

6/10 Okay

Penny, Minocqua

Travelled with family
We did not get great directions to find our room. The clerk made it sound like the room was on the inside after going around to the South entrance. So we entered those doors and could not find our room. Had to go back to the desk where she was more specific and said it was BY the South entrance door but it was an outside entrance room.
Stayed 1 night in Oct 2023
Response from Sarai on 12 Oct 2023
We appreciate you taking the time to leave us a review.

2/10 Terrible

Tara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stains on carpet no working hairdryer no iron and no room phone
Stayed 2 nights in Sep 2023
Response from Sarai on 12 Oct 2023
Thank you for leaving us a review.

8/10 Good

Carl

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv did not work,mini fridg did not work, one lamp did not light, bathroom door hah been kicked in and the hole was duck taped . Big black mark on carpet in front of tv. Receptionist found us another room but did not notify us so after an hour we called her and she did find us a room but didn’t let us know. Very bad communication. Bad breakfast like in Covid days
Stayed 1 night in Oct 2023
Response from Sarai on 12 Oct 2023
Thank you for taking the time to leave us a review.

2/10 Terrible

Chad

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
A large amount of flies
Stayed 1 night in Sep 2023
Response from Sarai on 11 Oct 2023
Thank you for leaving us a review.

6/10 Okay

Maria

Travelled with partner
It’s right off the main drag and interstate, noisy. There is a fly problem! There was a fly trap hanging from the vent covered in flies! My husband and I killed the flies the trap didn’t catch before going to sleep. In the morning there were more flies in our room!!! The whole town is fly infested!
Stayed 1 night in Sep 2023
Response from Sarai on 11 Oct 2023
We apologize for the flies. Thank you for leaving us review.

2/10 Terrible

Jesus

Disliked: Amenities, property conditions & facilities
Walked in one room 1 million flies blood stains all over the floor, got put in another room door handle, fell off and bedbugs in the room
Stayed 1 night in Sep 2023
Response from Sarai on 26 Sept 2023
Thank you for taking the time to leave us a review.

2/10 Terrible

Amy

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful 0/10
I checked in - looked at the room and immediately brought my key back to the front desk - the outside of the hotel looked like I would likely get kidnapped, and the inside of the room had a big hotel California vibe. Rusty bath fixtures, horrible smell in the room.
Stayed 1 night in Sep 2023
Response from Sarai on 19 Sept 2023
Thank you for taking the time to leave us a review.

2/10 Terrible

Preston

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Could have mentioned the pool was closed
Only booked for the pool and even booked a pool side room only to get to the pool and see a small sign saying “pool closed” room was dirty, stains on the floor and found food remnants in the bed, continental breakfast was a brown bag with fruit, a granola bar, and a danish. Will not stay again
Stayed 2 nights in Sep 2023
Response from Sarai on 19 Sept 2023
We apologize for the inconvenience. Thank you for leaving us a review.

2/10 Terrible

Kaylee

Disliked: Cleanliness, staff & service, property conditions & facilities
Will not return the hotel room had an aweful smell had to buy room spray to get rid of it. Honestly didnt want to stay there after checking in but had no other options..
Stayed 1 night in Sep 2023
Response from Sarai on 19 Sept 2023
We apologize that you did not have a good stay. Thank you for leaving us a review.

6/10 Okay

Nick

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Sarai on 19 Sept 2023
Thank you for taking the time to leave us a review.

6/10 Okay

Joyce

Travelled with partner
Getting run dow n.
Stayed 1 night in Sep 2023
Response from Sarai on 13 Sept 2023
We appreciate you taking the time to leave us a review.